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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

By Dave Duke, Co-Founder and CCO, MetaCX, and Joel Schaafsma, Research General Manager, SAMA. Once you’ve established which customers have the highest likelihood of strategic success, you need to structure your organization around the needs of the customer and create a customer-centric organization that drives co-created innovation.

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We’re All in Sales – Or Maybe Not

Mike Kunkle

We’re trying to persuade, influence, and negotiate to get what we want and get others to do what we want. It’s value creation (solution matching, co-creation, or solution design to achieve outcomes). And, when they are buying, you might negotiate to ensure the transaction is mutually beneficial and win-win. (Or,

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How to define a strong KAM Training Path

KAM With Passion

Other articles on this blog explore the collective KAM capabilities an organisation must develop to be successful with KAM. These cover general business acumen as well as sales and negotiation skills and competencies. Advanced – Module 5: Driving co-creation with a truly strategic account. Negotiation (base level).

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What Do I do with my Ambassadors?

Deep Insight

Some time ago, we posted a blog called Help! This blog is about the accounts with the best, strongest and deepest relationships. Less effort is required to extend existing contracts or negotiate new ones. In our previous blog we talked about poor client relationships that are unprofitable. – Sales costs are lower.

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Exploring the Influence of AI on Leadership Roles – an experiment by a CEO

MDI Training

Read this blog post to see the results. In complex interpersonal situations, such as negotiations or conflict resolution, human understanding of communication is invaluable. AI does not yet have a (co-)decision-making role. But there will be separate blog posts about this.

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Successful Strategic Account Management

Arpedio

Successful Strategic Account Management ← Back to blog There’s no doubt about it: Strategic Account Management is the key to success in today's competitive market. They are responsible for identifying new sales opportunities , developing service and product offerings, and negotiating contracts.

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4 Sales Methodologies That Will Maximize Your Sales Success

Arpedio

4 Sales Methodologies That Will Maximize Your Sales Success ← Back to blog Are you looking for the best way to engage with customers, boost team performance, and close more deals? By adopting the right sales methodology, you can unlock your sales team’s full potential.

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