Remove customer-communication
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How To Provide Customer Support for Any Communication Style

Groove HQ

Working with customers can be both fulfilling and demanding. Once your customer […] The post How To Provide Customer Support for Any Communication Style appeared first on Groove Blog. One moment, you’re dealing with a buyer who is friendly, funny, and just needs a bit of help.

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Blogging Best Practices

Strategic Communications

A business contact of mine asked me recently about my thoughts on the value of blogs for generating revenue and the opportunity that may exist for writers to generate content for blogs. Personally, I think the whole field of blogging is still a work-in-progress for many. Blogging Best Practices.

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Communicate your way to a better customer experience

Customer Think

Customers dissatisfaction is steadily growing with nearly 70% of consumers reporting they want companies to improve their experiences, according to the 2023 CX and Communications Consumer Insights report. While customers have high expectations, smart […]

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5 Ways Effective Communication Leads to Positive B2B Customer Progression

Customer Think

Image Source You already know that effective communication is important to customer satisfaction. This is something we inherently understand when dealing with the public. It’s often overlooked when it comes to B2B selling, however. Selling business to business can be a much more complicated process than a typical retail sale.

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Our 6 Step Customer Service Strategy for Communicating to 2,000+ Customers During an Outage

Groove HQ

A game plan for communicating during a crisis to keep your customers (and your support team) calm. The post Our 6 Step Customer Service Strategy for Communicating to 2,000+ Customers During an Outage appeared first on Groove Blog.

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Five Ways to Improve Communication with Current Customers

Sandler Training

By that I mean we secure the first agreement to do business, but then lose track of how important it is to maintain a strong ongoing relationship with current customers – a relationship with honest, continuous two-way communication as its foundation.

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7 Ways your IT chief wants your company to improve its customer communications

Customer Think

The pandemic has intensified the shift away from in-person communication and increased the pressure on digital touchpoints. With many face-to-face settings closed and longer wait times in call centers, customers have turned in their droves to websites and other digital channels when they needed to interact with organizations.