Nutshell

JANUARY 16, 2024

On top of the podcast itself, the RMR also provides a blog post with each episode, so it can still be a useful source of info even when you can’t listen to the podcast episodes. Often, the conversations between Acunzo and his various guests feel less like an interview and more like a chat with a friend.

Marketing 71

Marketing Media Digitalization B2B 71

Nutshell

JANUARY 16, 2024

On top of the podcast itself, the RMR also provides a blog post with each episode, so it can still be a useful source of info even when you can’t listen to the podcast episodes. Often, the conversations between Acunzo and his various guests feel less like an interview and more like a chat with a friend.

Marketing 71

Marketing Media Digitalization B2B 71

Zendesk

MAY 20, 2022

As valuable as it would be to truly know each of our customers on a personal level, that’s just not possible for most businesses. Create a buyer persona: a short description of your ideal customer, including their thoughts, emotions, and job roles. There are plenty of companies or people that you don’t want as customers.

B2C 98

B2C Software Software Construction 98

Account Manager Tips

FEBRUARY 28, 2021

LinkedIn recently revealed the most promising jobs and in-demand skills and three customer relationship focused roles made the Top 10 #3. Customer Success Manager #7. Customisation and personalisation to be at the heart of the customer experience. Finding out what your customers want and need. What did you learn?

Key Account Management 246

Key Account Management Account Management Management Decision-making 246

Showpad

NOVEMBER 16, 2021

In this interview, Matt shares his perspective on how to get a business to digital faster using methods and tools that reduce print and increase customer insights in a non-traditional sales environment. . We use a lot of agents and dealers, so there is almost always a two-step distribution to the customer.

Digital Transformation 98

Digital Transformation Digitalization Marketing Sales Environment 98

Janek Performance Group: Account Planning

OCTOBER 25, 2023

However, according to Altify: Companies receive 60 percent of their sales revenue from existing customers. When selling to existing customers, 56 percent achieve win rates greater than 50 percent. Ask the right questions. Tailoring your questions to reflect their priorities strengthens your relationship.

Account Planning 52

Account Planning Decision-making Communication B2B 52

Mike Kunkle

MAY 30, 2023

In addition to knowingly joining a less-than-ideal environment, there are also unexpected left-turns, where the reality of the culture and environment turn out to be very different than what was forecasted during the interview process. Now, get ready for some tough love. Sorry, it begs for an acronym.)

Decision-making 295

Decision-making Sales Training Sales Stakeholders 295

Hubspot Sales

OCTOBER 11, 2019

Caroline Forsey, a staff writer for the HubSpot Marketing Blog, says "Your marketing and sales teams need to be in tight alignment because your buyer needs to be communicated with, and sold to, wherever and whenever she wants. Ask yourself questions like, "What do their deals look like from beginning to end?" Read industry blogs.

Brainstorming 129

Brainstorming CRM Media Decision-making 129

Red Star Kim

FEBRUARY 8, 2024

Here is a summary of the sales targeting toolbox for professional services firms. In the highly regarded business strategy book “Playing to Win: How Strategy Really Works” (by former leaders of Procter & Gamble Lafley and Roger) the strategy cascade process is broken down into five key questions.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Groove HQ

FEBRUARY 27, 2019

“What does customer service mean to you?” ” is one of the most popular questions asked when interviewing support agents. The post “What Does Customer Service Mean To You?” appeared first on Groove Blog. It’s also one of the most b t-y ones.

72

72

Agile CRM

DECEMBER 23, 2022

The use of video interviews has been on the rise in the past few years, with more employers using this technology to conduct initial screenings of candidates. The global market for video interview software is estimated to reach $1.6 The global market for video interview software is estimated to reach $1.6 from 2020 to 2027.

Software 52

Software Software Onboarding Food and Beverage 52

Hubspot Sales

APRIL 25, 2023

The base salary for entry-level consultants at top-tier consulting firms is $83,500 a year, according to CaseInterview , a reputable management consulting blog. Usually, the client will come to you with a really broad question or a problem, then you’ll have to build a strategy that makes sense,” he adds. Claire’s goal?

Healthcare 90

Healthcare Insurance Shareholders Interpersonal Skills 90

Zendesk

MARCH 22, 2021

In 2021, customers can check a business’s reputation just by pulling out their phones and doing a quick search. These days, 87 percent of buying decisions begin with research conducted online before the purchase is made,” says Rani Sivesind , a customer success operations manager at Zendesk. What is a customer testimonial?

Advertising 98

Advertising B2B B2C Customer Experience 98

Red Star Kim

AUGUST 24, 2023

And it’s particularly valuable to those working in professional services firms. So it makes him an ideal author on the business of professional services firms – whether for technical expert/fee-earners or marketing/business development professionals. He was an early pioneer in professional services marketing.

Finance 130

Finance Government Profitability Banking 130

Hubspot Sales

NOVEMBER 8, 2023

In this blog post, we'll explore 14 essential best practices and tips from experienced sales managers at HubSpot. Lai continues on to say, “One thing I wish I had known is the sheer mental and emotional energy it takes to be in this role; the constant task switching between coaching, interviewing, strategizing, presenting, organizing, etc.

Sales Management 98

Sales Management Management Energy and Utilities Emotional Intelligence 98

Hubspot Sales

APRIL 7, 2023

In this blog post, we'll cover the following: What is a digital product? Flexibility in Fixing or Adjusting a Product or Service Should a customer have an issue with a digital product, addressing their issue could be easier than addressing problems with a physical product. How can your business sell digital products?

Digitalization 109

Digitalization Computers and Electronics Media Brainstorming 109

Arpedio

FEBRUARY 22, 2024

Developed by Neil Rackham in the 1980s, Spin Selling has since become a cornerstone of modern sales strategies, offering a systematic approach to understanding customer needs and closing deals effectively. The key objectives of Spin Selling include: Understanding the customer’s current situation and context.

Software 52

Software Software Decision-making Performance Review 52

Hubspot Sales

OCTOBER 9, 2019

When you're on an exploratory call , you want to be prepared for every question, objection, or circumstance a prospect throws your way. Plus, it's important to practice the flow of conversation and learn how to ask questions authentically, instead of interrogatively. Ask questions. Successful people ask questions.

Sales Training 137

Sales Training Sales Decision-making Communication 137

Hubspot Sales

APRIL 5, 2023

Inside sales reps are tasked with nurturing leads and converting them into customers. Account managers work closely with customers to make sure they have a good experience and get the help they need. They educate customers on products and services to finalize a sale. This position has an average salary of $112,000 a year.

Software 116

Software Software Sales Meetings 116

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. SaaS (software as a service) companies have seen an exponential growth in the business sphere. The 20 Best SaaS Blogs You Must Follow. Readers can access a wealth of industry news, latest trends, roundups, and interviews.

Software 23

Software Software B2B Decision-making 23

Brooks Group

AUGUST 30, 2022

Once you have narrowed the pool of potential employees down to a select group of exceptional applicants, it is time to get ready for the interview. You need to ensure that each prospect is as promising in person as they appear on paper by having them go through an interview. Pre-Screen Sales Candidates Before Interviewing.

Decision-making 52

Decision-making Sales Meetings Sales Management 52

Red Star Kim

FEBRUARY 14, 2023

One of most common is that of Socratic questioning which is used by counsellors and therapists in Cognitive-Based Therapy (CBT). Whereas in consulting the helper initially asks questions but is more likely to contribute content and their own ideas. How much do you value strategy in the equation?

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

Zendesk

FEBRUARY 17, 2022

To increase your win rate, you need to attract the right customers and build a relationship with them. By creating the right lead magnet, companies can bring in more high-quality leads and convert them into paying customers. A lead magnet is a free asset or special deal offered to customers in exchange for their contact details.

Acquisition 98

Acquisition Media Digitalization Brainstorming 98

Strategic Communications

JUNE 13, 2023

For evergreen topics though, like managing employees, providing good customer service, etc., Summarizing a transcript of an interview and pulling out quotes from a transcript. The question on most content creators’ minds these days, of course, is “will I be replaced by generative AI”? Editing content.

B2B 52

B2B Publishing Communication Marketing 52

Brooks Group

JULY 6, 2022

If your customers had to describe you in just one word, what would it be? If customers don’t understand who you are, what you do, and why you do it, they’re not going to talk to you. Are you adopting new technology to communicate and work with customers? Tip #1: Do the hard work to improve your positioning in the market.

Sales 87

Sales Sales Training Retail Advertising 87

Hubspot Sales

APRIL 8, 2020

The question is, how? Besides polishing your resume, doing well during an interview, and impressing potential customers in pitch meetings, there’s another factor you can work to perfect: follow-up emails. This message could be the final push your recipient needs to hire you, become a paying customer, or agree to another meeting.

Decision-making 95

Decision-making Meetings Media Communication 95

SalesGlobe

MARCH 7, 2022

Insight is the highest-level competency: understanding the voice of the customer, the macro market, competitor moves, and the performance of the business. Voice of the Customer. It focuses on the customer’s needs, desires, expectations, knowledge, and experiences. They are the internal voice of the customer.

Government 52

Government Value Proposition Sales Innovation 52

Miller Heiman Group

APRIL 22, 2020

We recently published a blog discussing four of the essential customer experience best practices that we identified in interviews of top customer service reps. Today, we continue that discussion and reveal the last four effective practices that sales and service organizations should emulate. Get the Study.

Customer Experience 64

Customer Experience Publishing Organization Communication 64

Red Star Kim

JUNE 7, 2023

So there should be something for everyone – a summary of the workshop discussions, examples of notable UK and Irish professional service firm strategies and some strategy insights. Furthermore, many large, complex firms had different strategies at both sector and service levels without a unifying firm strategy.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

Hubspot Sales

FEBRUARY 22, 2021

Pre-call checklists cover aspects of a sales call like client characteristics, background on their primary issues and concerns, necessary support materials you need to bring, your goals, key questions to ask, and potential objections you need to anticipate. Customer Testimonials. Image Source: HubSpot. Product Demos.

Logistics 96

Logistics Sales Banking Publishing 96

MDI Training

SEPTEMBER 29, 2023

Leadership in the Changing AI Era “, Data Scientist Michael Kolleger took the time for an interview with us. As part of this interview series, we want to get a clearer picture of artificial intelligence and talk about leadership over the next few years. Hello dear Michael, thank you for taking the time for this interview!

Artificial Intelligence 52

Artificial Intelligence Leadership Digital Transformation Digitalization 52

Zendesk

AUGUST 24, 2021

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. How B2B and B2C customer service differs.

B2B 98

B2B B2C Finance Communication 98

Freshworks

APRIL 2, 2021

The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifted overnight, customer teams found themselves rapidly re-evaluating their customer care process. It’s expected that customer experience will be pivotal to transforming B2C growth moving forward.

Shareholders 52

Shareholders B2C Remote Working Customer Experience 52

Hubspot Sales

OCTOBER 29, 2018

In this blog post, we'll define the buyer's journey, and show you how to think through it when working prospects in your pipeline. The buyer's journey is the process buyers go through to become aware of, consider and evaluate, and decide to purchase a new product or service. What is the buyer's journey? Awareness Stage.

Decision-making 110

Decision-making Prioritization Sales Training Meetings 110

Help Scout

AUGUST 31, 2021

Customer support representative is one of the most common jobs on the market for individuals looking to work in technology, so the job description you write for your open role needs to be exceptional in order to attract applications from exceptional candidates. Our customers are at the heart of what drives us as a company.

Innovation 94

Innovation Media Small Business Marketing 94

Red Star Kim

SEPTEMBER 6, 2022

What books would you recommend for internal communications in professional services firms? It notes that employees have a different relationship with the organization from customers. There’s a list of questions to drive the listening programme to gain a deeper understanding of what is wrong. Introduction. About the author.

Communication 130

Communication Facilitation Leadership Stakeholders 130

SBI Growth

MAY 9, 2013

Download our “ Loss Evaluator ” and begin conducting Loss Interviews today. Did I mean a Win-Loss interview ? Win interviews are fruitful for small tweaks or suggestions. However, new customers are reluctant to mention blemishes in their post-purchase honeymoon. The quality of sales experience questions become distorted.

Decision-making 122

Decision-making CRM Prioritization Software 122