Remove customer-service-philosophy
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Lessons from a Winning Global Account Management (GAM) Program

Strategic Account Management Association

Establishing a Customer-Centric GAM Program. Our program is oriented around three core, client-focused pillars: Culture : Create a customer-centric culture Trusted Advisor : Serve as a strategically aligned, trusted advisor Global Delivery : Optimize our client experience to consistently exceed expectations.

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Sales Process vs. Sales Methodology: What’s the Difference?

Upland

It’s a systematic framework that outlines the steps, actions, and stages involved in converting leads into customers. It focuses on the philosophies and techniques that sales and revenue professionals adopt to engage prospects, qualify deals, uncover needs, address objections, and close deals successfully. What is a sales process?

Sales 195
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How Aramex’s Young SAM Program Provides Strategic Value and Impact

Strategic Account Management Association

Aramex services include international and domestic express delivery, freight forwarding, integrated logistics and supply chain management, and e-commerce solutions. The company has grown into a global brand and a market-leading express delivery and logistics services provider to the Middle East and other emerging economies.

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How Implementing AI in CX Can Be the Good, Bad, and Ugly

Customer Think

We hosted the Global Customer Service Experience Director of Alvarez & Marsal Alex Mead (alexmead@sky.com) recently to talk about it, and I wanted to share what we discussed here with all of you, too. This year has been the year of AI.

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Best Practices for Customer Success Coming from the Pandemic

Customer Think

Historically Software-as-a-Service (SasS) companies were led by the sales function. But today, successful SaaS companies are truly built out to be customer-led. The COVID-19 pandemic has accelerated this change in cultural philosophy, and ultimately both the customer and the organization reap the benefits.

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What is Customer Centricity and Why it isn’t the destination?

DemandFarm

Customer-centric companies are 60% more profitable than companies that aren’t. And, this isn’t just a fleeting initiative, it’s a never-ending journey that has a set of philosophies and practices. What does customer-centricity truly mean? 5 Key considerations for the Customer Centricity journey: 1.

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Consultative Selling: The Complete Guide to Closing Deals Faster

Arpedio

This methodology transcends the traditional transactional model, focusing instead on building relationships , understanding customer needs, and delivering tailored solutions. In this blog post, we’ll delve into the intricacies of consultative selling, exploring its core principles, the step-by-step process, and strategies for success.