Insightly

DECEMBER 19, 2023

Let’s talk about churn: the enemy of growth. Every company needs customers to survive—whether you sell software to Fortune 500 companies, accounting services to local dental offices, or meal plan subscriptions to health-conscious consumers. That’s why customer retention is such a priority for today’s business leaders.

Acquisition 52

Acquisition Customer Experience Onboarding Value Proposition 52

Apptivo

DECEMBER 1, 2021

This statement is a powerful one that defines the complete relationship between a company’s employees and their customers. Employees bridge the gap between customers and a business. As a matter of fact, it emphasizes the key role employees play to bring in new customers and improve customer loyalty.

CRM 98

CRM Software Software Organization 98

Insightly

OCTOBER 5, 2021

This is part 3 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Many companies talk about being “customer-centric.” In reality, too few invest the time and effort to provide truly customer-centric experiences.

Customer Experience 98

Customer Experience Customer Success CRM Innovation 98

Apptivo

MAY 8, 2021

Customer Success teams are what everyone is talking about nowadays. And it is because Customer Success is directly related to customer loyalty and experience. Even though customer success is crucial, many companies still do not understand its importance. What is Customer Success?

Customer Success 95

Customer Success Onboarding Customer Experience Management 95

ProlifIQ

FEBRUARY 13, 2023

Defining a Sales Handoff The business model for many B2B Saas companies involves customer growth. In fact, most Saas companies get the majority of their revenue from existing customers. Therefore, customer satisfaction should be a top priority for businesses.

Account Planning 52

Account Planning Onboarding Sales Customer Success 52

Arpedio

JANUARY 17, 2023

Cross-sell and Upsell – Prolonging your customer’s revenue potential. Back to blog. Cross-selling and upselling are sales techniques aiming to optimize revenue by increasing the amount a customer spends with your business. What is ‘Customer Churn Rate’? Why is Cross-sell and Upsell Important? What is Upselling?

Profitability 52

Profitability B2B Account Management Decision-making 52

Hubspot Sales

AUGUST 23, 2022

But with 47% of SMBs also planning to reduce their technology investments in 2022, knowing which technology to invest in for the most impact is critical. HubSpot and HelloSign customers can grow better together. Click here to save 20% on eligible HubSpot plans if you're a HelloSign customer. Predictive Renewal and Churn Tools.

Sales 79

Sales Digitalization Prioritization CRM 79

SuperOffice

JULY 5, 2022

B2B marketing is simple: Attract new customers and keep existing customers. It happens in three stages: Speak with existing customers. If you have paying customers, speak with them. Create an ideal customer profile (ICP). Create an ideal customer profile (ICP). Broadens a company's overall customer database.

B2B 129

B2B Marketing Acquisition Media 129

QYMATIX

OCTOBER 25, 2022

This blog post shows five ways you can use machine learning for your sales organization to increase your sales potential – in our experience – by 25%. – A study by McKinsey states that machine learning in retail reduces lost sales due to stock shortages by up to 65%. However, what does AI have to do with it?

Artificial Intelligence 52

Artificial Intelligence Logistics B2B Sales 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Insightly

OCTOBER 5, 2021

This is part 3 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Many companies talk about being “customer-centric.” In reality, too few invest the time and effort to provide truly customer-centric experiences.

Customer Experience 59

Customer Experience Customer Success CRM Innovation 59

Insightly

MAY 30, 2023

Customer relationship management (CRM) has become a critical tool for driving business success across industries. As businesses increasingly rely on CRM software and systems to manage customer interactions, evaluating the overall effectiveness of these tools is essential. Setting benchmarks is necessary to evaluate the impact.

CRM 52

CRM Decision-making Facilitation Customer Experience 52

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Insightly

FEBRUARY 25, 2022

What is a customer focus strategy? Top brands like Apple, Amazon, Trader Joe’s, and Costco (just to name a few) hyper-focus on customer experience. . Put customer satisfaction first. Examine your products/services from the customer’s viewpoint. Take a few steps on your own customer journey. Shouldn’t you?

Logistics 98

Logistics CRM Stakeholders Media 98

Corporate Visions

MAY 6, 2020

But many sales reps have realized that selling on-screen brings some unexpected challenges: Your presence is reduced to a tiny image in the corner of a web conference. The Surprising Psychology of Customer Expansion. But what happens after a prospect becomes a customer? Read Tim’s full article on Highspot’s blog.

Sales Training 59

Sales Training Decision-making Publishing Innovation 59

Insightly

APRIL 8, 2022

Customer sentiment analysis is, in simplest terms, the study of how your customers feel about you. If that sounds a little vague, consider this: one in three customers say they would leave a brand they love after just one bad customer experience. . And how do you connect customer sentiment to your overall strategy? .

CRM 98

CRM Media Finance Decision-making 98

Agile CRM

MARCH 9, 2022

More sales may be generated by reaching out to prospective leads, and customer lifetime value can be increased by capitalizing on up-selling and cross-selling possibilities, among other things. Retain customers. Enhance customer service. Obtain customer feedback. Keep track of crucial metrics. Click-to-call.

Software 52

Software Software CRM Internet 52

QYMATIX

JULY 6, 2021

Predictive Sales Analytics helps increase customer lifetime value in B2B distribution. New customer behaviour and innovative technologies are having an impact on wholesale and distribution businesses worldwide. Also, improvements in the B2B e-commerce experience renders customers more inclined to buy online.

Software 40

Software Software Artificial Intelligence Manufacturing 40

Apptivo

AUGUST 16, 2023

Final notes In the world of customer relationship management (CRM), the age-old wisdom “forewarned is forearmed” holds truer than ever. Imagine having a crystal ball that could reveal your customer’s desires before they even voice them – that’s the potential of predictive analytics in CRM.

CRM 52

CRM Energy and Utilities Supply Chain Healthcare 52

Corporate Visions

MAY 6, 2020

But many sales reps have realized that selling on-screen brings some unexpected challenges: Your presence is reduced to a tiny image in the corner of a web conference. The Surprising Psychology of Customer Expansion. But what happens after a prospect becomes a customer? Read Tim’s full article on Highspot’s blog.

Sales Training 52

Sales Training Decision-making Publishing Innovation 52

Corporate Visions

MAY 6, 2020

But many sales reps have realized that selling on-screen brings some unexpected challenges: Your presence is reduced to a tiny image in the corner of a web conference. The Surprising Psychology of Customer Expansion. But what happens after a prospect becomes a customer? Read Tim’s full article on Highspot’s blog.

Sales Training 52

Sales Training Decision-making Publishing Innovation 52

Corporate Visions

MAY 6, 2020

But many sales reps have realized that selling on-screen brings some unexpected challenges: Your presence is reduced to a tiny image in the corner of a web conference. The Surprising Psychology of Customer Expansion. But what happens after a prospect becomes a customer? Read Tim’s full article on Highspot’s blog.

Sales Training 52

Sales Training Decision-making Publishing Innovation 52

Zendesk

MAY 12, 2021

Businesses work hard to attract customers, and keeping them around takes just as much effort. According to the Zendesk Customer Experience Trends Report , half of customers say they would switch to a competitor after just one negative experience—that number grows to more than 80 percent after multiple bad experiences.

Software 52

Software Software CRM Advertising 52

Nutshell

FEBRUARY 14, 2023

In today’s competitive market, running a business—whether a small one or an enterprise—requires customer relationship management (CRM) software. CRM tools help companies nurture their leads and stay in touch with current customers to cultivate relationships. Want to learn how CRM tools can help grow your small business?

Small Business 62

Small Business CRM Decision-making Software 62

ACT

JANUARY 11, 2023

Did you know that 90 percent of customers regard issue resolution as the most important customer service factor? Customers primarily use products and services to solve their problems, fulfill needs, and get desirable outcomes. What are customer pain points? This isn’t surprising.

Small Business 52

Small Business Customer Experience CRM Communication 52

Apptivo

JUNE 3, 2021

With websites being the prime medium of customer engagement and lead capture, the drop in visitors can affect the business and brand visibility. During this challenging time, businesses can leverage email marketing to interact with their leads, customers, and keep them informed on all the major updates related to your business.

Marketing 111

Marketing Communication Software Software 111

Apptivo

AUGUST 25, 2021

Sales have a primary role in businesses in building brand awareness and increasing the customer retention rate. Sales teams act as a bridge between the customers and the business. These leads are captured from multiple sources like websites, social media, research, customer referrals, paid marketing, or any third-party sources.

CRM 98

CRM Decision-making Negotiation Value Proposition 98

SmartKarrot

OCTOBER 2, 2023

In today’s highly competitive business landscape, retaining customers has become more critical than ever. Churn—the rate at which customers stop using a product or service—is a challenge many businesses face. In this post, we list out 15 key points in a customer life-cycle journey to cut churn rates by half.

Onboarding 10

Onboarding Customer Life Cycle Prioritization Customer Success 10

Nutshell

JANUARY 14, 2020

Selling something that your customers will never hold in their hands requires a very specific approach and a whole lot of practice. SaaS sales is the process of selling software that customers access through an online portal or website and use to solve a business problem. Type of Customer. By Cody Slingerland and Ben Goldstein.

Sales 127

Sales Software Software CRM 127

PandaDoc

DECEMBER 21, 2020

The issue is that success is tied to customer renewal rates. A SaaS business’s growth depends on its ability to acquire customers and more importantly, retain them. By maintaining high subscription renewals, SaaS companies are able to ensure financial stability from customers. How Important Are Customer Renewals?

Energy and Utilities 52

Energy and Utilities Acquisition Software Software 52

Agile CRM

MARCH 2, 2022

In the business world, customer relationship management (CRM) software is a must-have. It allows businesses to track and manage customer interactions and data, from first contact to sale and post-sale support. CRM (customer relationship management) software is a tool that helps businesses manage their customer interactions and data.

CRM 52

CRM Software Software Decision-making 52

Freshworks

APRIL 2, 2021

The truth is that it’s already here, and if you’re not already using AI for customer service, you’re missing out. Integrating AI into customer service can drastically improve CX. It helps identify customer pain points, automates processes, speeds up decision-making, and optimises service delivery.

Customer Experience 66

Customer Experience Artificial Intelligence Decision-making Facilitation 66

Tidio

FEBRUARY 26, 2021

The great entrepreneur recognized that customer retention begins with a genuine relationship. His customer retention strategy will work for your business, too. In this guide: What customer retention is and why it matters for your business. 8 customer retention strategies to build authentic relationships. The best part?

eCommerce 52

eCommerce Acquisition Communication Retail 52

Apptivo

APRIL 26, 2023

However, with technology like customer relationship management (CRM) platforms becoming more popular, businesses are quickly identifying ways to modernize their sales processes. Not only will automation handle these tasks for you, but can also reduce your errors.

CRM 52

CRM Decision-making Sales Acquisition 52

ACT

NOVEMBER 14, 2022

Regardless of how long you’ve been in business, if you want your company to grow, you need to continually add new customers and improve your customer retention. The best way to do this is through a repeatable, sustainable process that will predictably generate new revenue over time — a customer acquisition strategy.

Acquisition 52

Acquisition e-Learning CRM Media 52

ACT

NOVEMBER 5, 2022

Regardless of how long you’ve been in business, if you want your company to grow, you need to continually add new customers and improve your customer retention. The best way to do this is through a repeatable, sustainable process that will predictably generate new revenue over time — a customer acquisition strategy.

Acquisition 52

Acquisition e-Learning CRM Media 52