Help Scout

MAY 20, 2021

Lincoln Murphy sums up the value that existing customers offer to growing SaaS companies: “The majority of the revenue from your relationship with a customer happens post-sale. Each template links to a page that explains why the template is useful and includes an embedded Airtable base and a link to use the template. .

Customer Success 79

Customer Success Marketing Acquisition Onboarding 79

ACT

JANUARY 11, 2023

Lack of technical support Customer service agents with limited technical knowledge are a major cause of frustration for customers. According to research, 31 percent of consumers consider technically sound and knowledgeable service agents critical to a service experience. Fix Customer Pain Points With Act!

Small Business 52

Small Business Customer Experience CRM Communication 52

Planview

MAY 23, 2022

In this blog, we define the following: Key differences between managed services vs professional services Similarities and challenges of both services and what it means for your organization How to find the right PSA solution (checklist) and more! Professional services organizations can also vary based on their structure.

Management 52

Management Cybersecurity Profitability Digital Transformation 52

PandaDoc

AUGUST 26, 2020

If you’re running an SaaS development firm, this is relevant to you as well. Clients paying for SaaS (that is, software as a service) will be doing so on a recurring basis. SaaS solutions are constantly being added to and tweaked on an ongoing basis. That said, things are a little more complicated in this area.

Software 59

Software Software Construction Media 59

Nutshell

JULY 28, 2020

Sales Manager, Saas Startup. Their base plan allows for 2,000 email sends per month. Anything outside of creating identical, modular pages, will require HTML knowledge. Service Hub is a ticket-based customer service and account management suite that allows organizations to delight their customers with a slew of features.

Software 126

Software Software CRM Advertising 126

SBI

SEPTEMBER 27, 2019

delivering SaaS-based sales enablement and readiness solutions , today announced it is a winner in the 2019 Golden Bridge Awards®. delivering SaaS-based sales enablement and readiness solutions , today announced it is a winner in the 2019 Golden Bridge Awards®. Brainshark , Inc., WALTHAM, Mass. Sales Enablement. ????Revegy,

Artificial Intelligence 34

Artificial Intelligence Account Planning Onboarding Profitability 34

SBI

APRIL 2, 2019

Kiite , a leading provider of AI solutions for sales, today has announced the general availability of its open beta of Kiite Playbooks, a web-based extension of its chat-based AI. . Our flagship product allows them to capture and uncover hidden knowledge, via chat, to automate the Q&A process and scale subject matter expertise.

Sales 35

Sales Account Planning Facilitation Digitalization 35

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. It includes blogs, online courses, and knowledge bases. Knowledge base.

Customer Success 19

Customer Success e-Learning Stakeholders Onboarding 19

Hubspot Sales

JUNE 9, 2023

Learn how to write cold emails , listen to experts on the best sales podcasts , read content on the best sales blogs , subscribe to the best sales newsletters , and take free or paid sales training courses. Number-based results — as opposed to anecdotal results — get the attention of sales leaders,” says Margaret Henney of Covideo.

Sales 103

Sales Insurance Decision-making Transportation 103

PandaDoc

DECEMBER 19, 2022

Consider using an automation SaaS and hiring external assistants who can enrich your prospecting list and add up the missing data. A good way to stay dynamic is to set up a sales SaaS solution to track triggering events/buying signals. Keeping your prospecting database dynamic is another winning technique. Follow-up is king.

B2B 98

B2B Sales Decision-making Publishing 98

Red Star Kim

JUNE 15, 2023

Key Account Management (KAM) – Research companies Larger firms may have access to research and knowledge specialists. Key Account Management (KAM) – Research companies, use KAM technology and maintain momentum. Others may find that the M&BD team is responsible for research.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

PandaDoc

DECEMBER 20, 2021

This guide is based on up-to-date rules and regulations. This agreement includes one monthly SEO audit as well as content for two blogs per week. Thanks to your great work, your customer decides to make another important step and increases the weekly blog count to four instead of two. How to legally amend a US-based contract?

Negotiation 52

Negotiation Media Digitalization Government 52

SBI

JUNE 12, 2019

Gavigan will be leading the company’s sales team while developing and executing a comprehensive sales strategy as the software company continues to grow its base of elite enterprise customers. As we continue to grow, we need sales leadership that can help us with our focus on enterprise SaaS sales. PAUL, Minn., About OppSource.

Artificial Intelligence 25

Artificial Intelligence Account Planning Sales Leadership B2B 25

Hubspot Sales

APRIL 6, 2020

In outbound sales — the legacy system of most sales teams — companies base their sales strategy on seller actions. In inbound sales — the modern methodology for sales teams — companies base their sales process on buyer actions. This should be based on a prospect’s engagement history and demographics. Prospect qualification.

Sales 116

Sales Decision-making CRM Value Proposition 116

PandaDoc

OCTOBER 13, 2022

We’ve been collaborating with all major CRMs and other SaaS platforms for years, and are obsessed with ferreting out the smallest of details that will help your sales team determine picking this or that system. Customer support : case management, support portal, email, knowledge base, chat. Our approach to sourcing data.

CRM 52

CRM Small Business Onboarding Value Proposition 52

SmartKarrot

SEPTEMBER 15, 2022

SaaS (Software as a Service) solutions have revolutionized how businesses and enterprises interact with computing platforms. SaaS is broad in its range of applications, allowing users a lot of freedom and control over how they evaluate their software. But not every SaaS solution is created equivalent. contact-form-7].

Remote Working 10

Remote Working Internet Software Software 10

OnStrategyHQ

APRIL 24, 2023

These are those things that are associated with either goals or objectives, whatever you’re calling them, those elements of your plan that are the expressions of what you want to achieve by when those quantifiable outcome-based statements. So KPI’s answer the quantifiable piece of your goals and objectives. What are KPIs?

Profitability 105

Profitability Publishing CRM Insurance 105

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The world of SaaS has simplified software creation and distribution making access easier than before. Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Aaron Levie.

Co-Creation 10

Co-Creation Investors Computers and Electronics Finance 10

SBI

MARCH 14, 2019

Qstream is committed to continually delivering technology-based microlearning as a strategic L&D asset. Qstream is committed to continually delivering technology-based microlearning as a strategic L&D asset,” said Rich Lanchantin, Qstream CEO. Resources All Blog Article Industry News Interview Video Video Reviews.

Account Planning 29

Account Planning Innovation Financial Services Healthcare 29

SmartKarrot

FEBRUARY 1, 2022

The key performance indicators for CX can be based on three areas- acquisition, customer retention, and efficiency. Vary your pitch based on the attitude of the decision-makers. Anyone pitching must familiarize themselves with decision-makers and their values, goals, knowledge, and interests. Your pitch is everything.

Customer Experience 21

Customer Experience Leadership Decision-making Customer Success 21

Arpedio

MARCH 7, 2022

Why Account-based marketing (ABM) is essential to your business. Back to blog. Account-based marketing (ABM) revolutionized marketing. In this LinkedIn Live, we dive headfirst into account-based marketing and why it’s absolutely critical to the SAM journey. Re)Defining account-based marketing. MARCH 4, 2021.

Co-Creation 52

Co-Creation Account Management Account Planning Key Account Management 52

SmartKarrot

JANUARY 5, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. She has also geared up many product-based SaaS companies as an Investor in recent times. Allison Pickens. Dave Jackson. Mikael Blaisdell. James Scott. Jeff Breunsbach.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

Software 19

Software Software Acquisition Innovation 19

SBI

AUGUST 6, 2019

High-growth SaaS companies should build up their modern sales and marketing infrastructure now while they’re still small and agile, which will allow them to more easily scale their go-to-market strategy as they grow. I also invite you to dive into Seismic’s blog. Eliminating the Guesswork. Winning More Deals.

B2B 37

B2B Marketing B2C Facilitation 37

SBI

NOVEMBER 13, 2019

Qcert gives management the assurance that teams are field ready by validating that employees have a strong grasp of the critical knowledge and skills they need to excel in their position. Qcert allows managers to set a passing certification level to create a minimum knowledge threshold for success.

Account Planning 20

Account Planning Acquisition Organization Account Management 20

SmartKarrot

FEBRUARY 15, 2022

Success in SaaS is not as easy as it seems. Based on the customer journey, you need to optimize the process at each step. How to Use Webinars to Supercharge SaaS Customer Success? Record once, use “N” number of times: Each webinar works as reference material or knowledge base for customers to revisit.

Customer Success 10

Customer Success Onboarding Publishing Stakeholders 10

SmartKarrot

DECEMBER 23, 2021

Irrespective of whether you are a start-up or an established B2B SaaS company, one thing that you need to keep in mind: products never remain static, and features keep changing over a while. Certain companies try to post these features by announcing them on their blog, but before long, it becomes outdated. Final Words.

B2B 10

B2B Artificial Intelligence Customer Success Communication 10

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

Customer Experience 82

Customer Experience Publishing Artificial Intelligence Leadership 82

OnStrategyHQ

DECEMBER 21, 2023

This tool identifies areas of strength and areas of improvement within an organization’s performance , skills , or overall efficiencies and allows organizations to assess the skills and competencies of their employees, and ultimately, identify gaps in knowledge or training.

Software 52

Software Software Construction Organization 52

SmartKarrot

JULY 20, 2022

The main goal for B2B SaaS companies is to keep their customers. SaaS companies need to deliver value to customers, making them stay back with the company. Most B2B SaaS companies must introduce customer success professionals early in their sales to CS team handoff. They need to possess complete knowledge about the product.

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SBI

MAY 16, 2019

Upland Software, a leader in cloud-based enterprise work management software, announced that two products, Upland Qvidian and Upland RO Innovation , have been selected as winners of major industry awards ahead of the inaugural Upland Sales Enablement Customer Roadshow, taking place this June through October. Blog Article. 833-UPLAND-1.

Software 22

Software Software Account Planning Innovation 22

Zendesk

JANUARY 18, 2022

We bring up communication and alignment issues quite a bit in our blog; that’s simply because these problems are endemic in the industry. Pre-S&OP meeting: The supply and demand plans are reconciled and changes are made based on how realistically the plans accommodate each other.

Supply Chain 52

Supply Chain Logistics Finance Decision-making 52

SmartKarrot

APRIL 22, 2021

Here in this blog, we will talk about some of the most common role-play scenarios and how can a CSM leverage them. Due to their commonality, their solutions have been well-documented and put up across the knowledge base as a blog or informative videos. Link them back to the knowledge base.

Customer Success 10

Customer Success Management Software Software 10

SBI

JANUARY 14, 2020

Tech innovation showcase – highlighting artificial intelligence (AI)-based and other cutting-edge technologies shaping sales performance, including Brainshark’s latest platform enhancements. Resources All Awards & Recognition Blog Article Funding & Acquisitions Industry News Interview Video Video Reviews Webinars. Blog Article.

Account Planning 34

Account Planning Artificial Intelligence Sales Acquisition 34

SmartKarrot

OCTOBER 28, 2021

You will have to come up with ways to position your SaaS product in a way that grows faster and reaches out to more customer base. In this post, we will talk about some of the best SaaS product positioning strategies that will help you grow faster in no time. Read on the blog to unlock your answers right away.

Decision-making 10

Decision-making Media Innovation Marketing 10

SmartKarrot

OCTOBER 7, 2020

If you are running a SaaS organization and haven’t started your customer success program yet, then the best time to do it is now. Customer success is becoming the backbone of any SaaS organization. Probably, that is one of the reasons you have come to visit this blog. Churn is the biggest challenge that SaaS companies face.

Customer Success 10

Customer Success Acquisition Onboarding Software 10

SmartKarrot

JUNE 30, 2021

Why Product Adoption is Critical for SaaS Success? Product adoption is critical for SaaS success and affects the profitability and performance of the product to a large extent. This is why product adoption improves SaaS success. A good product adoption strategy will enhance your SaaS success.

Onboarding 10

Onboarding Customer Success Media Software 10