Insightly

SEPTEMBER 24, 2021

This is part 1 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. To build long-lasting relationships with customers, agents must go beyond empathy and take swift action to find a suitable resolution. According to Zeke Silva, Sr. Being honest and transparent.

Customer Success 98

Customer Success Communication Meetings Customer Experience 98

Arpedio

JANUARY 9, 2024

Elevating Account Management Through Metrics and KPIs Explore ARPEDIO's Account Management Software ← Back to blog As companies strive to build lasting relationships with their clients, the need for effective Account Management strategies and tools becomes paramount. Proactive Issue Resolution: Metrics act as an early warning system.

Account Management 52

Account Management Management Client Relationships Account Planning 52

The Center for Sales Strategy

JANUARY 9, 2019

Setting your New Year’s Resolutions? In this age of podcasts and blogs, it is still a good idea to set aside time to go deeper than surface information and picking up a good book gives you more in-depth insight and provides ideas for your personal growth. Did you add exercise more frequently to your list?

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Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Insightly

MAY 30, 2023

Whether you’re a first-time CRM user or a seasoned pro, this blog post can serve as a guide to better understanding the importance of CRM benchmarks and help guide you on setting meaningful benchmarks for your business. Customer relationship management (CRM) has become a critical tool for driving business success across industries.

CRM 52

CRM Decision-making Facilitation Customer Experience 52

SBI Growth

JANUARY 5, 2014

I am big on New Year’s resolutions. Resolutions are all about setting challenging goals and holding yourself accountable to achieve them. Every sales manager is time starved. Sales Managers should be spending 75% of their time coaching their team. So where is your time really going? Lack of quality leads.

Sales Management 124

Sales Management Management Prioritization Decision-making 124

Insightly

SEPTEMBER 28, 2021

This is part 2 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. In part 1 of this customer service blog series, we discussed five important skills for building great relationships. 4 customer service challenges (and how to solve them).

Remote Working 52

Remote Working Prioritization Communication Stakeholders 52

Planview

APRIL 24, 2024

In this blog, we’ll delve into the intricacies of calculating the hidden cost of waste in software development and explore strategies to mitigate its impact, ultimately leading to a more streamlined and outcome-driven development process.

Software 52

Software Software Prioritization Communication 52

Zendesk

MAY 26, 2021

This means delivering fast resolutions, on the channels of your customers’ choice, and seeing things from the customer’s perspective. Customer service can make or break a business. But not everyone agrees on what it is or how to do it well. In this guide, we’ll share how to set your business up for customer service success.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Apptivo

SEPTEMBER 26, 2023

This real-time feedback helps the company understand how well they met the customer’s expectations and can make immediate improvements if necessary. FRT (First Response Time) The average time it takes an agent to respond to a customer’s query or support request is represented by FRT. What Are Field Service Metrics?

e-Learning 52

e-Learning Decision-making Stakeholders Meetings 52

Brooks Group

DECEMBER 1, 2023

Setting up goals and metrics will help each team member know where to focus, and they’ll be prepared when it’s time for their performance appraisal. Put simply, strategic account management is all about responsiveness, problem-solving, customer satisfaction, and building long-term relationships that lead to additional revenue.

Account Management 93

Account Management Management Account Planning Sales Training 93

Hubspot Sales

DECEMBER 29, 2017

The beginning of the new year is a fantastic time to reach out to buyers. Why this works: To motivate your prospect to respond, remind them of a timely opportunity and offer your expertise. Are you free on [date and time] to discuss them? Will you help me keep at least one of my resolutions? Prospecting Email Templates.

Sales 100

Sales Value Proposition Meetings Profitability 100

Planview

FEBRUARY 29, 2024

Technical debt, the accrued cost of code awaiting updates, is a significant obstacle. According to McKinsey , this “tax” on development comprises about 40 percent of IT balance sheets, stemming from the intense pressure to enter the market and gather feedback swiftly.

Prioritization 59

Prioritization Innovation Suppliers Manufacturing 59

Planview

MAY 26, 2023

The big idea associated with this blog series is improving your odds of making a transformation stick. In this post, you’ll jump back into the story of a large biotech company undergoing transformation the intelligent way – by leveraging the principles of organizational change management. You’ll see why change doesn’t happen overnight.

Organization 52

Organization Stakeholders Communication Logistics 52

Red Star Kim

AUGUST 30, 2022

Once a year I have to produce four reflective learning statements for the Chartered Institute of Marketing (CIM) in order to maintain my Chartered Marketer status as a Fellow of CIM. Each year I put off this exercise until the last minute. Yet I always emerge from the process feeling energised. CIM CPD hours spent learning. What I learned.

Marketing 130

Marketing Digitalization Insurance Communication 130

OnStrategyHQ

APRIL 24, 2023

As your organization begins to sketch out what your strategic plan might look like, it’s likely to come to your attention that you’ll need to gain consensus around what your key performance indicators will be and how they will impact your organization. If you haven’t thought much about your KPIs yet, that’s okay. We can help!

Profitability 105

Profitability Publishing CRM Insurance 105

ACT

JANUARY 11, 2023

Did you know that 90 percent of customers regard issue resolution as the most important customer service factor? Slow customer support Long wait times and unavailable service agents are among the biggest pain points that negatively impact customer experience. This isn’t surprising. What are customer pain points?

Small Business 52

Small Business Customer Experience CRM Communication 52

KAM With Passion

JUNE 20, 2021

Other articles on this blog explore the collective KAM capabilities an organisation must develop to be successful with KAM. In a first post dedicated to KAM Skills & Competencies Development, we have explored how to define a solid approach to KAM Training based on 5 fundamental principles. Defining Skills & Competencies.

Key Account Management 130

Key Account Management Account Management Co-Creation Account Planning 130

Insightly

SEPTEMBER 24, 2021

This is part 1 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. To build long-lasting relationships with customers, agents must go beyond empathy and take swift action to find a suitable resolution. According to Zeke Silva, Sr. Being honest and transparent.

Customer Success 52

Customer Success Communication Meetings Customer Experience 52

Zendesk

FEBRUARY 17, 2022

These tools organize the selling process and automatically capture all customer names and activities, saving sales reps valuable time. Each stage presents unique challenges for customers that can shake their resolution to buy. Consumers aren’t always willing to make a purchase on a whim. That’s where the buyer’s journey comes in.

Decision-making 98

Decision-making Media CRM Software 98

Apptivo

JUNE 28, 2021

As a result, firms must adapt to changing times to avoid going out of business. In this blog, we will explore the benefits of customer self-service portal for businesses and how Apptivo can empower your business with the best customer self-service portal to improve customer satisfaction.

CRM 59

CRM B2B Customer Experience Software 59

Jeffrey Gitomer

JANUARY 14, 2013

As you can imagine, his list of goals is lengthy, but his list of resolutions is short – make that non-existent. Here’s his re-thinking on New Years Resolutions: I’m the only person I know who has ever kept a New Year’s Resolution. That’s because a while ago I made a resolution to never again make a New Year’s Resolution.

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Sales Sales Training 85

Apptivo

DECEMBER 26, 2022

People are looking forward to taking resolutions like every year. People start the year with gusto and enthusiasm, yet, 92% of New Year’s resolutions are abandoned, according to a study by the University of Scranton. And like most New year resolutions deadlines come and go and targets are never achieved. Wrapping up.

Advertising 52

Advertising Communication Media Marketing 52

Red Star Kim

MARCH 4, 2024

Sadly, this topic still comes up occasionally during training workshops. Many people have suffered at the hands of a line manager who wants to know in detail what is happening and to control everything. It can be frustrating and disempowering. So what do you do when your boss is a micro-managing control freak? It takes two to tango!

Management 147

Management Communication Leadership Digitalization 147

Zendesk

APRIL 28, 2021

Time and complexity are key factors in choosing between self-service and an agent. Self-service resources —blogs, FAQ pages, videos, chatbots—are all capable of resolving straightforward issues without intervention from an agent. When wait times for representatives are long. Solving for speed and complexity.

Customer Experience 98

Customer Experience Communication 98

Apptivo

MARCH 10, 2023

This email handling feature assists businesses in more efficiently managing support enquiries, saving time and resources while providing a better customer experience. Are you tired of drowning in a sea of customer enquiries and support requests? Not to worry, help desk software is here to save the day! What is a help desk?

Logistics 52

Logistics Software Software Sales 52

Hubspot Sales

JANUARY 11, 2019

Jamie's site also features high-resolution images. Heidi's homepage highlights client testimonials, blog posts, and Instagram feed. Content, like blog posts, will help your site's search engine optimization (SEO) so your pages will show up in people's online search results. They are also an ideal place to share listings.

Marketing 106

Marketing Organization Sales 106

Arpedio

MARCH 6, 2024

In this blog post, we’ll delve into the intricacies of account management and explore key techniques for mastering this essential aspect of business operations. At its core, account management involves the strategic oversight and nurturing of client accounts, aiming to maximize their value and satisfaction.

Account Management 52

Account Management Management Prioritization Client Relationships 52

Mercuri International

MARCH 28, 2023

In our series of three short blog posts, we’ll be taking a look at some of the key issues facing HR as they navigate the increasingly complex landscape of 2023. In February 2022, over half of all job applications submitted via LinkedIn were for positions that offered some home working – the very first time this figure had been reached.

Remote Working 52

Remote Working Client Relationships Facilitation Communication 52

Apptivo

MAY 26, 2022

According to various studies, it costs five to ten times as much to attract a new customer than to retain an existing one. In this blog, we will delve deep to. In this blog, we will delve deep to. Which type of customer satisfaction metrics to use? 3 Simple and Effective Ways to increase customer satisfaction. Conclusion.

Retail 52

Retail Customer Experience Media B2C 52

Agile CRM

NOVEMBER 25, 2022

Through this initiative, customers could speak with a company representative directly via the company website without making phone calls. Because it was widely believed to be excessive and expensive, it took a while to catch on with businesses. Still, customers were more used to calling or visiting the business to get their questions handled.

Software 52

Software Software Media CRM 52

Brooks Group

DECEMBER 14, 2022

The Perfect Time for Reflection. That makes right now the perfect time for managers to evaluate their sales funnel. “The secret to selling is to be in front of qualified prospects when they’re ready to buy, not when you need to make a sale.”. Bill Brooks, Sales Techniques. This occurs at the end of a month, quarter, or year.

CRM 88

CRM Sales Sales Training Decision-making 88

Apptivo

AUGUST 2, 2022

A superior customer service helps retain the customers and build customer lifetime value. The key to providing good quality customer service is by building stronger relationships. Customer service drives satisfaction among the customers which in turn will result in customer loyalty. What is customer service? Why is customer service important?

Media 52

Media Customer Experience Communication Profitability 52

Hubspot Sales

FEBRUARY 27, 2019

When the New Year has passed, and the excitement of your new resolutions or goals is dwindling, it can be challenging to stay motivated. It’s also a great time to take a few minutes and ponder the strategies you pursued last year. How do you stay on the right track and make your goals a reality? Sales Business Plan Layout.

Business Planning 109

Business Planning Sales CRM Meetings 109

Red Star Kim

NOVEMBER 18, 2022

In view of the war for talent facing most professional services firms, next up were Joanne Nisbett of DAC Beachcroft (“A life that works” with Fully Flex built on three operating principles: client, team and output needs) with Andrew Baird of Blackbridge Consulting with a timely talk about employer brands. “96% Be agile and responsive.

Value Proposition 130

Value Proposition Procurement Innovation Leadership 130

MTD Sales Training

OCTOBER 14, 2016

He said that ‘Great salespeople aren’t born or made; they evolve over time based on their dedication to excellence and their willingness to serve’. . Firstly, salespeople evolve their skills over time. Also, the idea of evolving means that you get better and better over time. It’s down to dedication and hard work.

Value Proposition 48

Value Proposition Sales Sales Training Management 48

Apptivo

JANUARY 2, 2023

Minimize Response Time. If the company’s response time is too long, the customer is more likely to become frustrated and leave the business. Proven Ways to enhance customer experience through Help desk software. Provide great customer service experiences with Apptivo Help desk software. Create Omni channel experiences.

Customer Experience 52

Customer Experience Software Software Prioritization 52