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9 Customer Service Blogs Every Support Pro Should Follow

Help Scout

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Motivational quotes on customer service.

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How to Measure the ROI of Your Sales Enablement Program

Mike Kunkle

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. In this post, I will offer advice about how to measure the ROI of your sales enablement program.

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Book review: Sales Mind – 48 tools to help you sell by Helen Kensett

Red Star Kim

I’ve reviewed several books on selling (see the list below) and this one is different as, rather than focusing on the stages in the sales process, it provides pragmatic tips to help. It helps with developing the value proposition by considering three buckets: How your service is the same as competitors?

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Book review: The Strategy Book by Max McKeown

Red Star Kim

Unusually, he has accolades for both customer service and human resources. Guidance is provided on ways to position against the competition although there wasn’t much on the external and internal analysis you might need for this (although there are various tools listed in the toolbox for this).

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How to use email marketing software to turn subscribers into legit B2B sales leads

Nutshell

There are many ways to add new email contacts to your sales database, but it can be tough to convert those contacts into actual leads and customers. Use this moment to provide immense value to your subscriber. Giving your leads a chance to tour your software, services, products, etc., There are several ways to do this.

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What are customer service skills?

MTD Sales Training

When you hear the term ‘customer service’, what connotations spring up? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind.

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How to Resize and Retool Your Sales Force

Mike Kunkle

If your business model includes SaaS or ongoing revenue streams, flow transactions or purchases, speak with your largest customers to understand not only their condition and how you can support them, but also how their current state may impact you. Similarly, Flevy.com provides a tremendous number of resources. Sales Force Structure.

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