Flevy

JANUARY 17, 2024

Having a centralized library of KPIs saves users significant time and effort in researching and developing metrics, allowing them to focus more on analysis, implementation of strategies, and other more value-added activities. * * * * Digital Transformation has ceased to be a mere option and has become a necessity.

Digital Transformation 59

Digital Transformation Digitalization Stakeholders Artificial Intelligence 59

Nutshell

APRIL 5, 2021

However, in the world of digital marketing, there are plenty of skills that withstand the test of time too. If you’re looking to master the ins and outs of digital marketing, it’s in your best interest to add these to your repertoire, your resume, and most importantly, your brain. 1: A typical digital marketer’s brain.

Digitalization 104

Digitalization Marketing Communication Publishing 104

MDI Training

MARCH 24, 2021

This is where the Process Communication Model (PCM) can help. A great communication and personality model! In this blog, Anita Berger, Gunther Fürstberger and Masha Ibeschitz share more about the Process Communication Model (PCM) and other valuable impulses that help to consciously initiate change.

Communication 95

Communication Leadership Digital Transformation Innovation 95

Revenue Storm

AUGUST 10, 2021

Almost every technology company and salesperson on the planet is selling some form of Digital Transformation today. The sad truth is everybody selling Digital Transformation sounds the same. Evil in the Austin Powers’ films, “Want to buy some —- wait for it… Digital Transformation!?”.

Digital Transformation 78

Digital Transformation Digitalization Procurement Construction 78

DemandFarm

APRIL 21, 2023

With digital key account management tools , sales teams can offer numerous advantages over traditional methods, including increased security, convenience, and visibility. However, the decision-making process can be complex, involving multiple stakeholders, technical buyers, and influencers.

Key Account Management 52

Key Account Management Account Management Digitalization Management 52

Red Star Kim

MAY 3, 2023

Work roles varied across marketing, business development, PR, internal communications, events, digital and graphic design. Which makes planning difficult and often impacts on project delivery. There’s more about how to frame choices in Book review: Nudge: Improving decisions about health, wealth (kimtasso.com). “To

Stakeholders 130

Stakeholders Digitalization Communication Decision-making 130

PartnerTap

FEBRUARY 17, 2021

As companies continue to shift to a remote model, it’s important to understand the impact and digital transformation strategic alliances have gone through. Trust is built by prioritizing communication and clarity as well as outlining clear expectations and goals. COVID-19 has drastically changed the way we do business. More than ?

Digital Transformation 98

Digital Transformation Digitalization Management Finance 98

DemandFarm

MAY 25, 2023

He knows immediately who can best influence the decision he will need when he presents them with a great growth opportunity. For those of you who haven’t guessed, the right answer is digital transformation. One of the critical elements for successful digital transformation is creating a digital mindset within the organization.

Account Management 52

Account Management Digitalization Key Account Management Digital Transformation 52

DemandFarm

MARCH 31, 2023

The world of B2B selling has transformed dramatically in recent years, as the shift towards digitalization has changed the way businesses interact with one another. With the growing size of buying groups in the digital age, it is imperative to consider factors that play into the challenges and benefits of digital key account management.

Key Account Management 52

Key Account Management Account Management Digitalization Management 52

Red Star Kim

MARCH 1, 2024

This is challenging as everyone is time poor and most communications are digital. And we know that face-to-face communication is most effective in building relationships. Building empathy with fee-earners helps us to understand what they expect and any assumptions they may be making about the likely results.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples. That’s table stakes.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

DemandFarm

MAY 22, 2023

While we examine these, let’s also look at how each role can benefit from Digital Key Account Management. The Role of Digital Key Account Management in Sales and Account Management Digital Key Account Management (DKAM) refers to the integration of digital tools and strategies into the traditional account management process.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

DemandFarm

APRIL 11, 2023

Digital Key Account Management is the process of managing and growing a company’s most important customers using digital tools and technologies. However, adopting Digital solutions for your Key Account Management process comes with its set of challenges.

Key Account Management 52

Key Account Management Account Management Digitalization Management 52

Planview

JANUARY 20, 2022

When KPMG asked CEOs how the COVID-19 pandemic impacted their digital transformation plans, 74 percent said it accelerated the digitization of operations and the creation of a next-generation operating model by months, if not years. What are the barriers to rapid digital transformation? Read on to learn. Outdated data.

Digital Transformation 64

Digital Transformation Digitalization Innovation Decision-making 64

Red Star Kim

NOVEMBER 1, 2023

Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. There is rarely a deep understanding of how disparate and disconnected decision-making units are across such large organisations.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Insightly

APRIL 14, 2022

A customer relationship management (CRM) system is an essential part of your business as it gives you a single tool to manage clients while centralizing your communication across channels. How to grow your digital agency with Insightly. This allows you to tailor your communications and services to the unique needs of each customer.

CRM 98

CRM Digitalization Client Relationships Communication 98

Red Star Kim

OCTOBER 10, 2023

Future Skills Bernard Marr is a futurist, strategic advisor to many of the world’s best-known organisations and award-winning author of new book “ Future Skills: The 20 Skills and Competencies Everyone Needs to Succeed in a Digital World” (Wiley, £18.99).

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

Red Star Kim

MARCH 4, 2024

They fear making mistakes and don’t want to appear vulnerable. Their behaviour makes you feel irritated, inferior, worthless and stupid. They may make you feel stifled, stupid or untrusted. You need to avoid making mistakes or paying insufficient attention to detail. Please let me know if you’d like a copy.

Management 147

Management Communication Leadership Digitalization 147

Nutshell

AUGUST 11, 2020

Visual cues in digital marketing influence users to click stuff and make decisions. Your digital marketing efforts are no different. Visual cues make that possible. What are visual cues in digital marketing? The cues reduce the clutter on a page or ad while also communicating important info.

Digitalization 127

Digitalization Marketing Decision-making Software 127

Red Star Kim

MAY 2, 2023

Diversity and inclusion (communicating for D&I) is covered well here Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ). But since 2007 companies advertising C-suite openings have increasingly emphasised the importance of social skills and de-emphasised operational expertise.

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

Showpad

JUNE 22, 2020

It might come across as a bold statement — sales enablement is your engine to drive digital transformation. . In this blog post, I will show you why sales enablement should be set up in a way that it becomes the engine and the driving force for your digital transformation efforts in sales. .

Digital Transformation 96

Digital Transformation Digitalization Sales Artificial Intelligence 96

Zendesk

NOVEMBER 4, 2021

“I think we were one of the very first organizations to make the decision that all of our sales were going to be one hundred percent remote indefinitely,” says Monica Telles, Vice President of Zendesk Sell. What is digital business transformation? Why is digital transformation still essential?

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

Strategic Communications

JUNE 24, 2021

I have been fortunate enough to practice marketing before and after the emergence of the internet, social media, and digital marketing. While the channels for communicating have changed and grown significantly, the basics of good marketing have remained the same. Going Digital. or landing page?the Doing What Works.

Digitalization 52

Digitalization Marketing Internet Decision-making 52

DemandFarm

JULY 26, 2023

Quality over Quantity: How Focusing on a Select Few Accounts Can Drive Greater Success in Digital Key Account Management As digital Key Account Management grows in relevance, many organizations find themselves confounded by the question of whether obtaining new customers is more important than retaining existing key clients.

Key Account Management 40

Key Account Management Account Management Digitalization Management 40

Flevy

MAY 23, 2023

Decision Making is critical for every business. Military strategists apply their training and experience to devise battle plans and make quick decisions aimed at achieving specific objectives. It’s a tool that military forces use to plan and execute strategic decisions. Enables prompt, objective decisions.

Decision-making 98

Decision-making Energy and Utilities Digital Transformation e-Learning 98

Zendesk

FEBRUARY 11, 2021

Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. And many didn’t have the skills they needed to bring them to life.

Digitalization 52

Digitalization Customer Experience Communication Remote Working 52

Strategic Communications

JANUARY 19, 2021

In the modern retail landscape, digital is no longer a threat to the in-store shopping experience. Because of this, experts stress how important it is for retailers to have a strong presence in both physical and digital environments. In fact, smart retailers have come to see e-commerce as a tool to boost in-store foot traffic.

Digitalization 52

Digitalization Retail Media e-Learning 52

Red Star Kim

FEBRUARY 12, 2024

Understand their decision-making process. Make an emotional connection – Connect with your reader. Use inclusive language – Remove words and phrases that put people off Reduce – Make it more concise. Make it scannable – Are there sufficient sub-titles and sub-headings? Develop empathy. Conduct an interview?

Media 130

Media Financial Services Advertising Decision-making 130

May Phoo Pan

MARCH 22, 2024

Customer enthusiasm peaks immediately after a purchase, making the onboarding phase critical. It involves providing value, reinforcing the purchase decision, and guiding the customer towards maximizing product benefits. Proper onboarding sets the tone for the relationship, impacting satisfaction.

Client Onboarding 52

Client Onboarding Onboarding Advertising Account Management 52

Showpad

OCTOBER 1, 2020

That means having digital selling tools that span all functions of the sales process. Before you invest in new solutions, it’s crucial to know which are the most essential types of digital selling tools that drive efficient sales operations. However, some tools end up making it easier for bad sales practices to become reinforced.

Digitalization 52

Digitalization Onboarding CRM Procurement 52

Red Star Kim

NOVEMBER 8, 2022

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. Whether digitally or in person. Digital body language.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Sales Gravy

FEBRUARY 8, 2023

Challenges With Leading Multi-Generational Sales Team Leading a multi-generational sales team can be challenging because of the differences in values, work styles, communication preferences, and technological competencies that exist between generations. It can be rewarding, but it's not easy.

Sales 106

Sales Communication Decision-making Digitalization 106

Zendesk

AUGUST 11, 2021

Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. How to build a successful digital-first service strategy.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Zendesk

FEBRUARY 3, 2023

Common customer expectations for the digital banking experience Customers expect an excellent customer experience regardless of industry. To wow and retain customers, banks will need to keep up with the kinds of fast, personalized, and seamless digital experiences that consumers’ favorite businesses are already providing.

Banking 52

Banking Customer Experience Digitalization Financial Services 52

Account Manager Tips

FEBRUARY 28, 2021

All this talk about the digital economy. jobs being gobbled up by new technology and millennials set to make up 75% of the workforce might have you worried. A survey of 2,000 business leaders confirmed the soft skills most in-demand are leadership, communication, collaboration, and time management. Fair and decisive.

Key Account Management 246

Key Account Management Account Management Management Decision-making 246

DemandFarm

OCTOBER 3, 2023

In a digital-first world, where personalization and understanding of customer needs are paramount, customer centricity is about providing personalized, connected customer experiences across all channels — before, during, and after every transaction. Data and Insights Customer data and insights provide valuable information for decision-making.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

AchieveIt

JANUARY 29, 2024

In this digital era, successful strategy execution relies on leveraging technology and tools to drive companies towards their strategic objectives. These tools play a crucial role in achieving adaptive planning, effective decision-making, and transparent communication.

Decision-making 52

Decision-making Digitalization Remote Working Innovation 52