Customer Think

DECEMBER 7, 2021

For many organizations, the move to remote work was a stopgap solution put in place to simply keep the lights on as COVID-19 caused widespread shutdowns.

Remote Working 124

Remote Working Digitalization Organization 124

Zendesk

NOVEMBER 4, 2021

“I think we were one of the very first organizations to make the decision that all of our sales were going to be one hundred percent remote indefinitely,” says Monica Telles, Vice President of Zendesk Sell. What is digital business transformation? Why is digital transformation still essential?

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

Customer Think

JANUARY 11, 2022

Here’s one of the many predictions for 2022: Digital transformation driven by the shift to hybrid and remote work will continue to accelerate. COVID-19 served as a wake-up call for companies dragging their feet on digitization.

Digital Transformation 98

Digital Transformation Remote Working Digitalization Organization 98

Planview

JANUARY 31, 2022

While all models of service delivery are growing, research by Service Performance Insight has found that embedded service organizations (ESOs) are leading the surge. Many ESOs plan to continue delivering at least some services remotely after COVID-19, including services that were previously delivered on-site.

Organization 72

Organization Profitability Digital Transformation Remote Working 72

Zendesk

AUGUST 11, 2021

Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. How to build a successful digital-first service strategy.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Hubspot Sales

MARCH 2, 2021

Many of the changes we’re seeing now will stick around long after the pandemic has ended, including remote work and hybrid office environments. Before COVID-19, remote work was commonly used as a benefit to attract employees. Yet, 32% of companies across the globe still didn’t allow remote work prior to COVID-19.

Remote Working 125

Remote Working Onboarding Sales Digital Transformation 125

Strategic Communications

SEPTEMBER 28, 2021

Man Working From Home Having Online Group Videoconference On Laptop. Over the past several months I’ve been very interested, even excited, to see how well the forced experiment with remote work has evolved. Since 2008 I’ve been working remotely. The “Big Lie” About Managing Remote Workers.

Remote Working 64

Remote Working Management Communication Publishing 64

Zendesk

AUGUST 3, 2021

Five or 10 years ago, only the most progressive companies had remote workforces, staffed by digital nomads who could work from sunlit balconies in exotic places. IT makes remote work possible, but hybrid workforces raise new challenges for IT leaders.

Future of Work 98

Future of Work Remote Working Logistics Digitalization 98

ACT

MAY 30, 2023

Go remote/hybrid COVID-19 forced companies to move to remote and hybrid working environments and many businesses still follow those models. Here’s the thing—remote working can reduce your business waste and carbon footprint , too. To go paperless , you should try to digitize as many processes as possible.

Energy and Utilities 52

Energy and Utilities Small Business Remote Working Transportation 52

Zendesk

APRIL 5, 2021

When the COVID-19 pandemic hit, most companies and workers weren’t ready for remote work life. A recent PwC study found that 83 percent of companies think they’ve successfully transitioned to remote work. percent believe their team will still be fully remote this time next year. What is remote work?

Remote Working 98

Remote Working Internet Meetings Digitalization 98

Strategic Planning and Management Insights

MAY 26, 2021

Digital transformation is happening all around us - and things are moving quickly. But every organization and every industry is different. You might've been getting along just fine for a long time without making the transition to digital, or maybe you went digital as soon as possible.

Digital Transformation 52

Digital Transformation Digitalization Government Organization 52

Red Star Kim

SEPTEMBER 6, 2022

It notes that employees have a different relationship with the organization from customers. The author’s definition: ”Internal communication includes everything that gets said and shared inside an organization. And that sometimes fixing the symptoms can help – which she argues can work for a couple of years in most organizations.

Communication 130

Communication Facilitation Leadership Stakeholders 130

Red Star Kim

SEPTEMBER 29, 2023

Consistency was another theme as well as the need for clarity of target audiences and the use of various media outlets, preferred digital channels and modes of engagement. 6% Really unhappy 6% Unhappy 29% It’s OK 59% Happy 0% Really happy How would you rate your firm’s digital marketing strategy? How do you stand out from your peers?

Marketing 130

Marketing Stakeholders Digitalization Communication 130

SmartKarrot

MAY 19, 2023

Introduction: The Rise of Remote Work in the Marketing Industry The marketing industry has seen a significant change in the way work is done in recent years, with the rise of remote work, also known as working from home or telecommuting. What are the Key Challenges of Remote Work for Marketing Teams?

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

MAY 19, 2023

Introduction: The Rise of Remote Work in the Marketing Industry The marketing industry has seen a significant change in the way work is done in recent years, with the rise of remote work, also known as working from home or telecommuting. What are the Key Challenges of Remote Work for Marketing Teams?

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

Strategic Communications

MARCH 17, 2022

I have been interested in remote work for a number of years. Once the pandemic emerged and so many companies rapidly shifted to remote or hybrid work models, I proposed an update of that book to my publisher. Managing Remote Staff, (Self-Counsel Press, 2020) was the result. Remote Work Becomes Mainstream.

Remote Working 52

Remote Working Publishing Communication Construction 52

AchieveIt

MARCH 25, 2024

The business landscape today is defined by a relentless rhythm of change, driven in no small part by rapid advances in technology, evolving customer expectations, and now more than ever, global shifts like the rise of remote work. Leading change management remotely is a formidable challenge that demands a nuanced approach.

Management 52

Management Remote Working Construction Communication 52

SalesGlobe

MAY 11, 2022

The notion of a “typical” workplace is evolving before our very eyes, and with it, remote work sales compensation plans. As quickly as the pandemic drove offices to remote work, major cities in the U.S. Now, companies are facing a fork in the road when it comes to remote work and remote work compensation plans.

Remote Working 52

Remote Working Communication Organization Innovation 52

AchieveIt

JANUARY 29, 2024

We’re seeing many organizations begin to change their approach to strategy execution. In this digital era, successful strategy execution relies on leveraging technology and tools to drive companies towards their strategic objectives. Each solution caters to specific aspects of the planning and strategy execution process.

Decision-making 52

Decision-making Digitalization Remote Working Innovation 52

Hubspot Sales

JUNE 22, 2020

Now that many companies are making the shift to remote work, the ability to onboard new becomes even more challenging because it presents greater barriers to communication and trust-building. Have digital onboarding and company culture documents ready. Schedule regular one-on-one meetings.

Onboarding 108

Onboarding Remote Working Communication Meetings 108

Insightly

JUNE 3, 2022

Today’s sales organizations are facing challenges unlike any they’ve seen before—but the most successful teams have always been flexible, agile, and adaptable. How to make it work for you. As you prepare your team for post-pandemic selling, here are a few recommendations: Learn how to work virtual events. Gen X is tech savvy.

B2B 98

B2B Value Proposition Decision-making Sales 98

Insightly

JUNE 2, 2021

of households reported at least one member switching from in-person work to telework. 40 tips for remote work. Here’s how to stay productive & keep a work-life balance while working remotely. Many Americans who have switched to remote work recognize the benefits. Remote selling.

CRM 52

CRM Remote Working eCommerce Onboarding 52

Mercuri International

MARCH 28, 2023

Successfully deploying these new tools is going to take some significant rethinking when it comes to how training is developed and deployed – tools such as AI are going to need to be incorporated into existing sales practices if we are to maximise their advantages, rather than suffering a lack of competitiveness to those who do use them well.

Artificial Intelligence 52

Artificial Intelligence Remote Working Suppliers Digitalization 52

Freshworks

APRIL 14, 2021

With the added availability of Freshworks products via AWS Marketplace’s curated digital catalog, customers can now easily find, test, buy, and deploy Freshworks solutions with simplified controls. Organizations can easily pick out what works best for them. In AWS Marketplace, there are over 1.5

Remote Working 98

Remote Working Software Software CRM 98

SmartKarrot

MAY 19, 2023

As customer service increasingly shifts to digital interactions, many businesses are turning to ChatGPT for help. The COVID-19 pandemic has further accelerated this trend, forcing organizations to adapt to new ways of working and communicating. Like what you are reading?

Remote Working 10

Remote Working Artificial Intelligence Brainstorming Facilitation 10

SmartKarrot

MAY 19, 2023

As customer service increasingly shifts to digital interactions, many businesses are turning to ChatGPT for help. The COVID-19 pandemic has further accelerated this trend, forcing organizations to adapt to new ways of working and communicating. Like what you are reading?

Remote Working 10

Remote Working Artificial Intelligence Brainstorming Facilitation 10

CoSell

MAY 4, 2021

Let’s take a closer look and see what this might mean in your sales organization. A scrappy start-up has ideas, creativity, and insights that a giant global organization just doesn’t even see. Recently, when remote working started skyrocketing, some businesses recognized this as a remarkable opportunity to build new partnerships.

B2B 52

B2B Remote Working Value Proposition Construction 52

Hubspot Sales

JUNE 23, 2020

Many organizations are already taking steps to build a roadmap that will guide their teams and their customers through to the marketplace of tomorrow. This includes adopting practices such as sustainable remote work strategies for the health and safety of your employees. Invest in digital experiences.

B2B 117

B2B Digital Transformation Virtual Selling Digitalization 117

Showpad

MAY 25, 2020

But now sales enablement professionals must work in overdrive to not only support sellers across their organizations, but do so while navigating the pitfalls of remote work and a rapidly changing business landscape. The rise of virtual enablement. The rise of virtual enablement.

Remote Working 52

Remote Working Onboarding Digital Transformation Digitalization 52

Insightly

MARCH 1, 2024

Data-driven organizations are strategic when it comes to collecting and organizing CRM data. Some tools become more useful when enriched by data stored in your CRM You’ve put great effort into making your CRM the central source of truth for your organization. Inbox Stop and think. Now, multiply that across your entire staff.

CRM 52

CRM Remote Working Media Organization 52

Insightly

MARCH 1, 2024

Data-driven organizations are strategic when it comes to collecting and organizing CRM data. Some tools become more useful when enriched by data stored in your CRM You’ve put great effort into making your CRM the central source of truth for your organization. Inbox Stop and think. Now, multiply that across your entire staff.

CRM 52

CRM Remote Working Media Organization 52

ClearPoint Strategy

AUGUST 9, 2021

From goal setting to daily operations, it can be easy for an organization to focus on what it feels it can control internally. Change is inevitable and having the flexibility to deal with unexpected market mutations can mean the difference between survival and extinction for an organization. In this article.

e-Learning 98

e-Learning Government Remote Working Brainstorming 98

Mercuri International

JUNE 10, 2020

Global health events have not just changed the way we work, with companies scrambling to adapt to remote working while maintaining productivity, but also who we’re selling to, as traditional customers and markets change buying patterns. Remote selling, leadership, and training. 10 tips on remote selling.

Remote Working 98

Remote Working Key Account Management Finance Banking 98

Insightly

DECEMBER 14, 2023

For example, a team of 10 marketers might have content marketers, digital marketers, product marketers, creatives, and marketing operations staff. What’s the difference between marketing operations and digital marketing? Marketing operations and digital marketing are typically two distinct teams in a marketing department.

Marketing 52

Marketing e-Learning Digitalization CRM 52

Insightly

DECEMBER 14, 2023

For example, a team of 10 marketers might have content marketers, digital marketers, product marketers, creatives, and marketing operations staff. What’s the difference between marketing operations and digital marketing? Marketing operations and digital marketing are typically two distinct teams in a marketing department.

Marketing 52

Marketing e-Learning Digitalization CRM 52

CoSell

APRIL 13, 2021

More and more people and companies are seeing the value of remote working. David Cook, anthropologist and remote-work expert, refers to the change created by COVID-19 as “the biggest remote work experiment in history.” Organizing structures may seem like a little thing. It’s safer.

Remote Working 52

Remote Working e-Learning Sales Digitalization 52

Hubspot Sales

MAY 18, 2020

If you are sending a request to connect with someone on LinkedIn who you have not had a direct working relationship with, always include a custom message with your request. According to Meaghan Williams , HubSpot’s Remote Work and Inclusion Program Manager, this is a faux pas she’s witnessed often.

Remote Working 143

Remote Working Prioritization Meetings Media 143