The Center for Sales Strategy

MAY 23, 2023

New business meetings are exciting. It's easy to get caught up in the excitement of closing deals, showcasing your product, and convincing prospects that you have the perfect solution. You want to start selling, pitching your product, and showing off your brilliant product knowledge. DON'T DO IT! Just shut up and let your prospect talk. The secret to successful sales is not just about talking but also about mastering the art of listening.

Meetings 106

Meetings Sales 106

Hubspot Sales

MAY 23, 2023

On average, salespeople save two hours and 15 minutes a day using AI. Based on this stat alone, it's no surprise why so many sales teams are folding AI into their workflow — and saving time in the process. Here, we'll explore how salespeople are harnessing the power of AI in their day-to-day work with insights from our 2023 State of AI Report. Let's dive in.

Artificial Intelligence 111

Artificial Intelligence Sales CRM Decision-making 111

Flevy

MAY 23, 2023

Decision Making is critical for every business. Military strategists apply their training and experience to devise battle plans and make quick decisions aimed at achieving specific objectives. Military strategies, concepts, and practices have found widespread application in businesses as well as everyday life. Writings, memoirs, and experiences of famous military historians and strategists—such as Sun Tzu’s “The Art of War,” Clausewitz’s “On War,” and Liddell Hart’s “Strategy”—have been well-

Decision-making 98

Decision-making Energy and Utilities Digital Transformation e-Learning 98

Kainexus

MAY 23, 2023

Continuous business improvement refers to the ongoing process of identifying, analyzing, and enhancing various aspects of a company's operations and processes. This process management approach constantly seeks ways to make the organization more efficient, effective, and competitive. This article will describe many of the most popular continuous improvement techniques and methodologies.

Meetings 86

Meetings Organization Management 86

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Arpedio

MAY 23, 2023

Sales Coaching – Make Every Sales Rep a Top Performer ← Back to blog Coaching sales reps is vital! And therefore, this blog post is going to be all about sales coaching: What is it, what’s the value, and what does it take to make every sales rep a top performer. In short, Sales coaching aims to help salespeople reach their sales targets, advance their sales skills, build confidence, and ultimately drive revenue growth for the organization as a whole.

Sales 52

Sales Account Management Stakeholders CRM 52

Zendesk

MAY 23, 2023

This guide contains a detailed overview of Zendesk AI offerings that service teams are using to create better customer experiences. To better understand Zendesk AI, you should know we’re doing things a little differently. Our tools are accessible to anyone straight out of the box, deploying without long lead times. They’re built on the world’s largest CX dataset, trained on customer interactions for a targeted impact.

Customer Experience 52

Customer Experience 52

Zendesk

MAY 23, 2023

As a result of today’s macroeconomic climate, software companies are looking for ways to control costs, accelerate net retention, and drive profitable growth. This requires a focus on building customer loyalty through differentiated CX. Agents play a critical role, but many are struggling to keep up with evolving customer expectations. Learn how a tiered approach to customer service can increase customer satisfaction and keep operating costs in check.

Software 52

Software Software Profitability 52

CMOE

MAY 23, 2023

How can a team function and thrive when made up of individuals from various backgrounds with different personalities and priorities? Adapting to these diverse and unique styles requires knowledge about communication and psychology, and the DISC framework provides these. This framework was developed from research over many years by psychologist William Marston, and it can help you to understand and identify your preferred behavior type and how it can relate to the behavior types of the people aro

Decision-making 52

Decision-making Digitalization Communication 52

QYMATIX

MAY 23, 2023

Wholesale businesses are all around us. From fueling the dropship revolution to supplying critical pandemic supplies worldwide; wholesalers are an important part of our economic infrastructure. Research Germany explains, “the German wholesale and retail trade represents an annual turnover of 2.19 trillion Euros and 6.4 million employees. There are about 150,000 wholesalers and about 300,000 retailers.

Transportation 52

Transportation Retail Manufacturing Logistics 52

Customer Think

MAY 23, 2023

New integration enables organizations to reduce costs, increase efficiency and boost test coverage

Organization 52

Organization 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Farland Group

MAY 23, 2023

Over the past year, Farland Group has interviewed hundreds of C-suite leaders of Fortune 500 companies, across industries and roles, including CIOs, COOs, and CSCOs. During those conversations, we have repeatedly heard about the impacts of new technologies, the acceleration of disruption, and the need to respond. “The world is changing because of ChatGPT and AI…” one executive told us.

Digital Transformation 40

Digital Transformation Digitalization Innovation Customer Experience 40

ClearPoint Strategy

MAY 23, 2023

Explore strategic planning benefits, success stories, and FAQs.

52

52

SmartKarrot

MAY 23, 2023

Role: Customer Success Manager Location: Melville, NY, United States (Remote) Organization: Get It Recruit – Marketing As a Customer Success Manager, you’ll learn everything there is to know about the MyAdvice suite of digital marketing products and services. Be in charge of and cultivate the relationship you have with your allocated clients, ensuring their pleasure, growth, and retention.

Customer Success 19

Customer Success Decision-making Digitalization Organization 19

ReviewTrackers

MAY 23, 2023

Marketing 26

Marketing Management 26

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

SmartKarrot

MAY 23, 2023

Project management tools are an integral part of most businesses today and have been so for a few decades now. The tools are used for planning the project, allocating resources, assigning tasks, and tracking the progress thereof. Theoretically, there seem no issues in the entire process. But, if you have been part of several projects you must have noticed that some of them fail, despite your best efforts.

Management 10

Management Customer Success Decision-making Communication 10

Mercuri International

MAY 23, 2023

To say that we are living in a time where artificial intelligence (AI) is becoming increasingly relevant is a masterpiece of understatement. The pace of development has been breathtaking, yet AI’s impact on jobs, industries, and society as a whole is only just beginning to be appreciated. However, while it’s tempting to debate the full breadth of philosophical and ethical issues that AI — particularly generative AI — raises, it’s also useful to look at it at a more pragmatic level and ask, “What

Artificial Intelligence 52

Artificial Intelligence Value Proposition Account Management Co-Creation 52

Flevy

MAY 23, 2023

Editor’s Note: This article provides a thorough introduction and overview to a 5-minute video case study of Symantec’s Corporate Transformation process led by Robert H. Miles , former Harvard Business School professor and the world’s foremost expert on Corporate Transformation. Watch the full lecture on YouTube here. Dr. Miles also has released a comprehensive Flevy Executive Learning program on his Accelerated Corporate Transformation (ACT) method , a proven methodology has been suc

Profitability 95

Profitability Acquisition Leadership Retail 95