Zendesk

FEBRUARY 9, 2023

Employee turnover refers to how many employees leave an organization in a given period of time. While employees will always flow in and out of your business, prioritizing staff retention leads to improved service and morale. Causes of employee turnover There isn’t one single cause of staff turnover. Sounds scary, right?

Transportation 52

Transportation B2C Prioritization Construction 52

Insightly

DECEMBER 19, 2023

But earning your customers’ long-term loyalty is no small task, especially when almost every market is crowded with competitors. That said, conventional wisdom tells us that the cost of acquiring new customers is four to five times higher than retaining existing customers. What is customer churn and why does it matter?

Acquisition 52

Acquisition Customer Experience Onboarding Value Proposition 52

Insightly

DECEMBER 19, 2023

But earning your customers’ long-term loyalty is no small task, especially when almost every market is crowded with competitors. That said, conventional wisdom tells us that the cost of acquiring new customers is four to five times higher than retaining existing customers. What is customer churn and why does it matter?

Acquisition 52

Acquisition Customer Experience Onboarding Value Proposition 52

Mike Kunkle

JUNE 12, 2022

If you absolutely can’t avoid it and find yourself needing to resize and retool your sales force again at this time, I have some advice that I hope might help. People should always come first, but for this post, from your company’s perspective, let’s start with the business stuff. This is a post I never wanted to write.

Sales 130

Sales Decision-making Virtual Selling Remote Working 130

Zendesk

JULY 14, 2022

To revamp your employee experience, you need a high-level view of team members’ entire tenure—from the moment they’re hired to when they leave—that allows you to pinpoint what phases need improvement. What is the employee experience journey? What is an employee experience journey map? Bureau of Labor Statistics.

Onboarding 98

Onboarding Communication Management Performance Review 98

MTD Sales Training

FEBRUARY 18, 2019

Having achieved the goal of setting a sales meeting with a customer or prospect, what would be the best way to ensure, as much as possible, its success? By knowing what you are trying to achieve with the meeting, you have a much better chance of it going in the right direction. It has to be specific and achievable.

Meetings 89

Meetings Logistics Sales Sales Training 89

Zendesk

APRIL 3, 2023

It’s no longer enough to simply offer a great product—your customers demand much more. What is retail customer engagement? Retail customer engagement is all the ways a brand interacts with its customers across digital and physical channels. Customers don’t just shop in one way anymore. Why does this matter?

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98

Zendesk

MARCH 17, 2022

Why should you shift your attention away from the product and onto the consumer? What is customer relations? What is customer relations? This may differ depending on the size of your business and the style of your customer service. And ignoring his wisdom can prove disastrous. This can be frustrating.

Customer Experience 98

Customer Experience Software Software Advertising 98

Help Scout

APRIL 27, 2021

The way that I’m treated when I go there has always left an impression on me. What seems insignificant and probably didn’t cost a lot to execute has had a meaningful impact on my perception of the business — and since I’ve stayed at this hotel many times, I’d say these small gestures have had a tremendous return on investment.

Banking 118

Banking Meetings CRM Management 118

PandaDoc

OCTOBER 14, 2020

Writers have a style guide, salesmen have a sales playbook , and you should have a central tenet of information. If you were to time your RFP creation process, how much time gets sunk into each one? This is NOT what you should be spending your time on. Luckily, technology is our saving grace. Souce: GovLoop.

Energy and Utilities 139

Energy and Utilities Software Software Transportation 139

Zendesk

SEPTEMBER 14, 2021

Contrary to what you might expect, potential clients are often receptive to cold calls. A study by Rain Group found that 82% of buyers are open to booking meetings when sales reps reach out. Nevertheless, cold-calling and discovery calls can be terrifying for many sales reps. Cold calling scripts: 16 actually useful ones.

Software 97

Software Software Marketing Meetings 97

Insightly

MARCH 26, 2021

So, what should companies do to reduce cancellations and encourage long-term relationships? Let’s take a closer look at customer churn, how to calculate it, and what to do about it. What is customer churn? In business, the term “churn” typically refers to the act of customers cancelling, unsubscribing, or otherwise leaving.

CRM 52

CRM Onboarding Customer Success Media 52

CMOE

JUNE 13, 2019

In turn, employees invest their time, energy, talents, and the very best of themselves into the success and vision of your company. But have you made any investments in your employees? When you invest in your employees, you also invest in the future of your company. Ongoing Training Retains Motivated Employees.

Healthcare 67

Healthcare Advertising Innovation Decision-making 67

Zendesk

MARCH 1, 2021

As a result, more companies are looking for ways to strengthen their DE&I with inclusive language. That’s not just because adopting inclusive language is the right thing to do—it’s also because it makes sense for your business. You must also develop tactics to get your team to embrace it. What is inclusive language?

Decision-making 98

Decision-making Innovation Communication Leadership 98

PandaDoc

SEPTEMBER 28, 2022

Moreover, you’ll find a couple of short theoretical points inserted throughout to help you dive into the fundamentals of negotiation, as well as a bunch of valuable tips for your sales team on how to bargain better. Sales negotiations through the lens of game theory: Win-Win vs Zero-Sum vs No-Win explained.

Negotiation 98

Negotiation Profitability Decision-making e-Learning 98

Hubspot Sales

MARCH 15, 2019

Advertise in some way, shape, or form. Although that might surprise you, it's definitely a much better statistic to focus on. Pricing : If your prices are too high and you limit your customer base. Anyone can start a business. Fill out a few forms. Get the necessary permits or licenses. Source: Capterra. That's good.

Decision-making 144

Decision-making Small Business Digitalization e-Learning 144

Zendesk

OCTOBER 20, 2023

The plan gives your business a blueprint to achieve your customer service goals. We also offer a free template so you can tailor your customer service plan to fit your business like a glove. What is a customer service plan? Our guide provides tools and tips to help you create an effective customer service plan.

B2C 52

B2C Customer Experience B2B Software 52

Insightly

FEBRUARY 1, 2023

While each of these pop culture references are distinct, the word ‘modern’ in all of them is unified in that it’s about leaving the past behind and moving towards enlightenment. Therefore, a Modern CRM is delivered to users in a way that meets the specific needs of their unique business at a predictable, fair cost.

CRM 52

CRM Marketing Software Software 52

Zendesk

SEPTEMBER 5, 2023

What is an omnichannel contact center? Benefits of omnichannel contact centers Features of an omnichannel contact center How to create an omnichannel call center strategy Omnichannel contact center best practices The future of omnichannel communication Omnichannel contact center FAQ What is an omnichannel contact center?

Software 52

Software Software Communication Customer Experience 52

Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? This support extends from pre-purchase to post-sale, focusing on completely resolving consumer issues while also driving home the value and functionality of the SaaS product. Therefore, support agents need to ensure every individual they interact with leaves with complete resolution.

e-Learning 52

e-Learning Software Software Brainstorming 52

PandaDoc

DECEMBER 14, 2021

A few basic time management tricks might help the sales team enhance their productivity without adding extra hours to the day. A few basic time management tricks might help the sales team enhance their productivity without adding extra hours to the day. Effective time management strategies for busy sales professionals.

Management 52

Management e-Learning Sales Value Proposition 52

PandaDoc

NOVEMBER 15, 2021

The term “sales culture” is a bit of a fuzzy concept. Its quality can’t be measured the same way your team’s monthly revenue, email activity, average tenure, or quota achievement can, but that doesn’t mean it’s irrelevant. How to build a winning sales culture. But, what does this mean?

Sales 52

Sales Communication Decision-making Meetings 52

Zendesk

APRIL 13, 2022

The sales industry loves to throw around the word quota. So much success is measured by this one little word: how many sales you made, how much money you made, how many leads you made contact with, how many eyes saw your marketing. According to Global News Wire , only 23 percent of sales reps have enough leads to reach quota.

Sales 52

Sales Software Software Interpersonal Skills 52

Showpad

OCTOBER 28, 2019

The benefits of a quick Sales cycle are clear: Sales reps can efficiently move through prospects and close new deals at a continuous pace. Yet the general trend across industries has been for a more involved, more complex Sales funnel. How can Sales reps reverse that trend and drive success? What is Sales acceleration?

Sales 53

Sales Software Software CRM 53

Showpad

OCTOBER 20, 2021

Here are six video-powered sales tactics (two for sales development reps, two for account executives, and two for sales managers). Sales Development Reps. During the pandemic, Sales Development Reps (SDRs) had a tougher time than most on the revenue team. The video adoption pendulum swung to the extreme.

Management 59

Management Sales Sales Management Stakeholders 59

Account Management Skills

JANUARY 9, 2023

This episode is for you if you’re an agency owner, busy running an agency, but also facing challenges or adversity in your private life. If you’d like to be a guest on Rebecca’s own podcast to tell your story, then you can contact her on LinkedIn at [link]. You can also visit my Training page. Rebecca 00:36.

Account Management 52

Account Management Insurance Digitalization Decision-making 52

The Congruity Group

APRIL 6, 2023

He was denied, but it led the way for his idea to create StatusMatch.com. Building on the business success, the business was acquired through a trade sale in 2013, with over 800,000 registered members. We talk about these micro-moments, these short 3 to 5-second moments where you do something for a customer.

Government 52

Government Retail Banking Logistics 52

SBI Growth

OCTOBER 4, 2012

Unfortunately, no one on their sales team was qualified to do the work; a territory design project. Most often VPs of Sales view this situation as a major hurdle – a problematic hole in their organization. Unless you approach this project the right way, you could likely run short on both. Every project takes time and money.

Sales 107

Sales Organization 107

Showpad

OCTOBER 1, 2019

Successful Sales is a combination of art and science. Modern analytics platforms provide data at a breakneck pace that can galvanize the Sales process. But Sales is still about the perfection of communication, at its essence. That’s why Sales coaching is so important. . What’s the key to effective Sales coaching?

Sales 40

Sales Software Software Sales Management 40

Zendesk

MAY 26, 2021

Consistently great customer service starts with an actionable plan based on goals and values that your team believes in and lives out on a daily basis. What is a customer service philosophy? Tips for writing your customer service philosophy. Tie it back to your company values. Keep your customers in focus.

Customer Experience 59

Customer Experience Leadership Meetings Decision-making 59

Help Scout

NOVEMBER 12, 2018

It typically means your business is expanding or you are taking on larger customers. The strategy you choose needs to take into account your customers’ needs, the region or time of day at which your load is growing most, and your business goals and expansion plans. Start by understanding your customer needs.

Leadership 40

Leadership Decision-making Customer Experience Meetings 40

Zendesk

SEPTEMBER 22, 2022

If you want to land an interview , you must stand out from your competition. The best way to do that is with a compelling customer service cover letter. Learn how to write a cover letter that will grab the hiring manager’s attention and get your job application moved to the top of the stack. Stand out with a strong cover letter.

Communication 52

Communication Customer Experience Decision-making Media 52

Hubspot Sales

NOVEMBER 6, 2019

Your organization needs an effective sales hiring strategy to survive. The average annual turnover for sales teams is around 27% , meaning that if you have 10 reps, you could lose three of them within the year. The only way to maintain — and, ideally, to increase — sales performance is to hire often and well.

Sales 73

Sales Negotiation Meetings Decision-making 73

Zendesk

MARCH 26, 2021

Need to quickly launch a basic, easy-to-use call center for your distributed team? Or are you looking to upgrade your call center software and customize it to better fulfill your customers’ expectations? Either way, there’s a call center solution (or two) built to meet your unique needs. Easy setup.

Software 59

Software Software CRM Communication 59

Account Management Skills

MAY 10, 2021

In this episode, he shares with me some of the most useful financial benchmarks that high growth agencies use, such as what a healthy financial position looks like in terms of liquidity, typical revenue, target per staff member, average billable rates, and lots more. – fast track your career. ?. Welcome to Episode 30.

Finance 40

Finance Account Management Banking Management 40

Showpad

OCTOBER 14, 2019

Strategy is essential to success in B2B Sales. Having a defined roadmap for reaching goals will ensure your company’s Marketing and Sales efforts are targeted, measured, and highly effective. . Yet the B2B Sales landscape is always changing. Here are five strategies you can use to drive B2B Sales: 1.

B2B 40

B2B Sales Media Decision-making 40

SmartKarrot

DECEMBER 4, 2020

It’s no surprise that holiday seasons call for more sales, more revenue, and more responsibility as well. A refreshing customer service experience paves the way for a new threshold. So how do you ensure that your customers revert for some more? Train your employees to pacify tensed customers . Source: Pexels.

Profitability 10

Profitability Customer Success Organization Communication 10