Customer Think

APRIL 11, 2023

Depending on the industry, “digital transformation” might signify many things. A digital transformation journey, however, is a complex procedure with a beginning and an end. Delivering customer-facing mobile experiences may be a priority for certain businesses as they modernize their core systems to increase efficiency.

Digital Transformation 115

Digital Transformation Digitalization 115

Hubspot Sales

APRIL 7, 2023

They're all digital products. Because digital products are so ubiquitous, selling them can be profitable for your business. These advantages make selling digital products a good option for artists, educators, writers, freelancers, and more. How can your business sell digital products? Why sell digital products?

Digitalization 112

Digitalization Computers and Electronics Media Brainstorming 112

Customer Think

DECEMBER 21, 2023

Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: The article was originally posted on Eglobalis by Ricardo Saltz Gulko: [link] During 2022 and December 2023, I read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. The good […]

Customer Experience 58

Customer Experience Digitalization 58

MDI Training

JUNE 26, 2023

“The Future of Learning in London: 3 Highlights of Learning Technologies 2023” The Learning Technology 2023 in London was a groundbreaking event that showcased the latest developments in learning and technology. June 2023 | Leadership Impact , Leadership Tips , MDI Inside | 0 Comments Why Should We Lead More Sustainably?

Artificial Intelligence 52

Artificial Intelligence e-Learning Digital Transformation Leadership 52

Customer Think

FEBRUARY 25, 2023

Here’s a round-up of new ideas and trends I’m seeing in B2B marketing, to help us plan for 2023. Marketing spend trends for 2023. The Winterberry Group has recently released its annual projections on marketing spend, and I am happy to say that t.

B2B 122

B2B Marketing Digitalization 122

Customer Think

APRIL 7, 2023

As we navigate through 2023, businesses must keep up with the rapidly evolving customer demands. The global pandemic has transformed the way we interact with businesses, accelerating the trend towards digital experiences and contactless interactions.

Digitalization 72

Digitalization 72

NG Data

FEBRUARY 7, 2024

Gen AI will dominate 2023 but business leaders should not overlook ten underlying ideas shaping the modern business landscape. Source The post Ten unsung digital and AI ideas shaping business appeared first on NGDATA.

Digitalization 52

Digitalization 52

Customer Think

OCTOBER 12, 2023

In the digital age, web accessibility has become a top priority for businesses. As we look ahead to 2023, there are several web accessibility trends that are set to shape the landscape of online user experience. The need for inclusive design has never been more crucial. 15% of the world’s population has a disability.

Digitalization 69

Digitalization Customer Experience 69

Nutshell

DECEMBER 22, 2023

Online survey tools conduct surveys through digital channels like email, SMS, and more, recording responses as respondents submit answers to each question. START YOUR FREE TRIAL The post 10 Best Survey Apps of 2023: Hear From Your Audience appeared first on Nutshell. How do online survey tools work?

CRM 126

CRM Software Software Internet 126

DemandFarm

APRIL 4, 2023

The question ‘is it time to go digital with your KAM’ can be addressed from two perspectives – internal and external. Why should you adopt Digital Key Account Management? What are some of the benefits of adopting digital account planning solutions for your key accounts?

Key Account Management 52

Key Account Management Account Management Digitalization Management 52

Envisio

JANUARY 26, 2024

Public dashboard launch with super planners, Catawba College, NC Catawba College launched their public dashboard in October of 2023, displaying their new 2023 – 2029 Strategic Plan. A Ready Workforce: Concentrating on business development, digital literacy, upskilling, and adult literacy improvement.

Prioritization 52

Prioritization Digitalization Decision-making Meetings 52

Customer Think

APRIL 21, 2023

Welcome to the world of 2023, where customers have endless options and limited patience. In this fast-paced digital era, businesses constantly strive to provide a frictionless customer experience to stand out.

Customer Experience 59

Customer Experience Digitalization Marketing 59

Strategic Communications

JANUARY 10, 2023

As we enter 2023, I can’t help but notice lots of commentary about what we can expect on a variety of fronts, including marketing. As I think about marketing in 2023, a few things spring to mind, maybe because I was doing a lot of reading about them during the last week or so of the year while I was enjoying some downtime.

Marketing 52

Marketing Artificial Intelligence Digitalization Advertising 52

Zendesk

APRIL 3, 2023

Retail customer engagement is all the ways a brand interacts with its customers across digital and physical channels. The modern retail customer journey spans physical and digital spaces to the phygital realm. The virtual reality platform blends physical and digital spaces to create a whole new experience for users.

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98

Strategic Communications

AUGUST 22, 2023

Ask for Work Samples Casey Jones is founder and head of marketing and finance at CJ&CO, a digital marketing company. Note: This article first appeared in the May 2023 issue of Information Today.) Jones says that the “first thing I look for is the ability to create humanized content.”

Digitalization 52

Digitalization Finance Communication Publishing 52

Red Star Kim

FEBRUARY 1, 2024

Sentiment and outlook has improved on 2023 24% expect the economic outlook to improve (6% in 2023) 31% expect professional service sector to improve (13% in 2023) 57% expect their firm to improve (40% in 2023) Although most anticipate a flat year for the economy and professional services This highlights increased confidence and optimism.

Marketing 130

Marketing Leadership Profitability Digitalization 130

ACT

APRIL 13, 2023

In 2023, that means keeping an eye on important new trends like artificial intelligence , video marketing, automation , and more. Read on to see some of the biggest trends you can’t ignore that show where marketing is headed in 2023. But 2023 is the year AI will begin to transform every aspect of business and marketing forever.

Marketing 52

Marketing Artificial Intelligence Advertising Digitalization 52

Customer Think

MARCH 6, 2023

Unsteady markets, rising inflation and a looming recession have businesses and consumers alike taking a more frugal approach, making profitability an uphill climb for SMBs in 2023. With approximately 45% of small businesses failing within their first five […]

Marketing 111

Marketing Meetings CRM Small Business 111

Customer Think

JUNE 4, 2023

Personalization is a popular marketing buzzword for 2023. And in today’s climate of low brand loyalty and tighter budgets, the personal touch with your prospect or customer can make all the difference.

Media 78

Media Marketing Digitalization 78

Red Star Kim

FEBRUARY 8, 2024

And I’ve noted the highlights of the sessions by other speakers (How the BD function can be more influential, Rethinking your online strategy, Digital marketing maturity and Best practice for KAM) below. I’ve summarised the key points here as a supplementary learning resource for the delegates. The second question is “ Where will we play?”.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Customer Think

APRIL 13, 2023

Source: "The CMO Survey" (Christine Moorman, 2023) (This month's Research Round-Up is devoted entirely to the March 2023 edition of "The CMO Survey." This research has been conducted semi-annually since 2008, and it consistently provides.

B2B 75

B2B Digitalization Marketing 75

Planview

OCTOBER 16, 2023

The State of Value Stream Management Report 2023 , in particular, stands out due to its inclusivity, drawing data from respondents across various organizational sizes, ranging from nimble startups with 1-99 employees to massive enterprises boasting 50,000+ personnel.

Management 64

Management Stakeholders Healthcare Manufacturing 64

Insightly

JANUARY 30, 2024

One key takeaway from 2023 is that CRM systems should not operate in isolation. In today’s interconnected digital environment, where data is king and customer expectations are high, integrations are beneficial and essential for any business seeking to leverage a CRM fully.

CRM 52

CRM e-Learning Facilitation Decision-making 52

Planview

SEPTEMBER 20, 2023

We recognize Chevron with the 2023 Vision Award due to their application of advanced data modeling techniques onto a well-established strategic portfolio management process. In 2023, the company rolled out AgilePlace and ProjectPlace to manage and align their 2027 strategic initiatives.

Energy and Utilities 59

Energy and Utilities Banking Supply Chain Government 59

Zendesk

MARCH 2, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 64 percent of shoppers will spend more if their issues get resolved on the channel they’re already using. Key takeaway: Meeting your shoppers where they are is all about expanding your ecommerce business with new channels and digital-first retail CX.

Retail 52

Retail eCommerce Digitalization Logistics 52

Red Star Kim

MARCH 30, 2023

Requests for further information about the Managing Partners’ Forum leadership development – full descriptions of the modules and prices for 2023 should be emailed to mpf@pmint.co.uk

Leadership 130

Leadership Emotional Intelligence Digital Transformation Management 130

Customer Think

MARCH 15, 2023

Without a coherent idea of what tools and strategies can boost your business’s growth in 2023, as well as ways to differentiate yourself from your competition, it’s easy […] As the new year gets fully underway, it’s an ideal time for business owners to evaluate their current strategies. You need a clear plan for this, however.

Business Growth 72

Business Growth Customer Experience Digitalization Marketing 72

Customer Think

JANUARY 16, 2023

TweetLinkedInShareEmail Each year, it seems there’s one topic that dominates marketing conversation, and 2023 is no exception. In recent weeks, AI technology, and in particular tools like ChatGPT and Midjourney, have forward-thinking marketers de.

B2B 72

B2B Marketing Digitalization 72

Chally

JANUARY 10, 2023

There will be many existing and new recruiting challenges 2023 that recruiters will face. What are the recruitment challenges 2023 may bring? There are many short-term problems caused by the current economy and concerns with world events that will continue to be hiring challenges 2023. There are many recruiting challenges 2023.

Remote Working 52

Remote Working Internet Communication Small Business 52

Nutshell

DECEMBER 22, 2023

Online survey tools conduct surveys through digital channels like email, SMS, and more, recording responses as respondents submit answers to each question. START YOUR FREE TRIAL The post 10+ Best Survey Apps of 2023: Hear From Your Audience appeared first on Nutshell. How do online survey tools work?

CRM 62

CRM Software Software Internet 62

Customer Think

OCTOBER 18, 2023

(This month’s Research Round-Up discusses two recent surveys that examine how marketers are using artificial intelligence in mid-2023. Source: Marketing AI Institute/Drift 2023 State of Marketing AI Report […]

Artificial Intelligence 69

Artificial Intelligence Marketing Digitalization 69

Customer Think

NOVEMBER 14, 2023

Source: “The CMO Survey” (Christine Moorman, 2023) (This month’s Research Round-Up is devoted entirely to the Fall 2023 edition of “The CMO Survey.” The findings of the Fall 2023 edition of “The CMO […]

B2B 53

B2B Marketing Digitalization 53

Red Star Kim

DECEMBER 22, 2022

Digital transformation. Preference for digital/virtual meetings. The Economist – The year in 2023 (subscription required The World Ahead 2023 | The Economist ) is a good starting point for any PESTLE analysis. 62% of their superforecasters suggest global growth in 2023 (as measured by IMF) will be between 1.5%

Supply Chain 147

Supply Chain Government Transportation Digital Transformation 147

Red Star Kim

OCTOBER 1, 2023

Related posts How to start conversations that get results (kimtasso.com) September 2023 The EAST framework for behavioural nudges in marketing?

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

MDI Training

JULY 26, 2023

July 2023 | Customer Story , Leadership Tips , learning effectiveness | 0 Comments High-Impact through Blended and Flexible Learning Over the last few years, we at MDI have been working with more and more tools to strengthen high-impact with our clients. She also works for SDI and supports us with writing content there as well.

Artificial Intelligence 98

Artificial Intelligence Digital Transformation Leadership Digitalization 98

ACT

JANUARY 13, 2023

It’s probably no surprise that this last year came and went in a blur, and now we’re talking about the smart strategies we want to implement in 2023 to be more efficient and productive than ever before. What new SMB trends will be popular in 2023? Artificial Intelligence (AI) will continue to be popular in 2023. Automation.

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52