Flevy
JANUARY 17, 2024
Having a centralized library of KPIs saves users significant time and effort in researching and developing metrics, allowing them to focus more on analysis, implementation of strategies, and other more value-added activities. * * * * Digital Transformation has ceased to be a mere option and has become a necessity.
Red Star Kim
JUNE 7, 2023
The figures for this year’s survey show Republic of Ireland fee income rose by 12 per cent in 2021, compared with just 1% in 2020 Finance-Magazine.com – Ireland’s top accountancy firms roar back to double-digit growth in 2021 Accountancies and Tax Consultants revenue is expected to expand at a compound annual rate of 1.3%
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Red Star Kim
DECEMBER 18, 2023
There was also much debate about the use of artificial intelligence (AI). Whereas some firms were considering how to use AI across the firm and its functions internally, others were actively developing products and services to help external clients with this challenge. See also integrated-business-planning-oct12.pdf
Red Star Kim
FEBRUARY 12, 2024
Delegates from legal, financial service and industry, joined me last week for a full day workshop on persuasive writing. 17% What is great writing (fundamentals) 33% Persuasive writing 17% Communications strategy 17% Writing for digital media 17% Writing tools (including AI) How good is your grammar and use of English?
Zendesk
MARCH 15, 2022
For example, according to Zendesk’s research, 57 percent of financial services respondents indicated a significant link between customer service and cross-sell revenues. Financial services & fintech. Meanwhile, 74 percent of financial business leaders say agents play a crucial role in customer retention.
ACT
MARCH 21, 2023
Growing competition As more professional services organisations enter the market, the industry will become saturated with service providers. From IT and engineering to accounting, financial services , and legal services , firms in every sector will have to compete for market share with new and established players.
Freshworks
NOVEMBER 12, 2020
Well, that’s digital transformation on steroids. That is the scale at which digital is now a way of life for our customers. And clearly, messaging seems to be their preferred medium to enter in their suddenly expanded digital lives. Pretty much known, wasn’t it? You are floored! Conversational CX delivers this cutting edge.
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