Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Showpad

JANUARY 12, 2023

In her 20+ year tenure with the global energy management and automation company, Ljiljana has seen and led major technological evolutions across the business — from customer care to IT support and, most recently, sales enablement. . Schneider Electric has always focused on driving innovation to stay on the cutting edge.

Digital Transformation 59

Digital Transformation Management Digitalization Sales 59

Mike Kunkle

MARCH 31, 2023

Because getting these right, having them support each other, and fostering adoption and mastery, improves revenue plan attainment, individual rep quota attainment rates, and win rates. It should be aligned to the customer lifecycle and buying process, where possible. But they are not the same thing.

Sales 217

Sales Interpersonal Skills Account Management Sales Training 217

Mike Kunkle

OCTOBER 2, 2022

We’re all in sales, right? It’s “other-centric” servant leadership (leading, serving, acting in your buyers’ and customers’ best interests, creating, communicating, and confirming value, and change management). Well, maybe. ” What is Modern, Professional B2B Selling All About?

Co-Creation 248

Co-Creation Negotiation Sales B2B 248

Account Manager Tips

FEBRUARY 28, 2021

LinkedIn recently revealed the most promising jobs and in-demand skills and three customer relationship focused roles made the Top 10 #3. Customer Success Manager #7. Companies are under enormous pressures and need account managers with the right skill set to help them navigate the challenges. I sure was. But fear not.

Key Account Management 246

Key Account Management Account Management Management Decision-making 246

Account Manager Tips

SEPTEMBER 15, 2022

The client is not always right. And when they are wrong, for the sake of peace and customer retention, we say sorry. Even though I may not want a new job right now, I like to know what the market is looking for. Here are some examples: Director of Strategic Customer Success, Tableau Software. Table of Contents.

Key Account Management 130

Key Account Management Account Management Media Publishing 130

Customer Think

NOVEMBER 14, 2022

Customer-centricity is an often misused term, but it actually has a pretty straightforward definition: put the customer at the center of all the business does. (It It does not mean that we will always say “Yes” to everything the customer asks for, nor does it mean that the customer is always right.)

Organization 122

Organization Customer Experience Leadership 122

Mike Kunkle

APRIL 8, 2023

As always, this is contextual, but you should establish a lighter, minimum requirement to avoid disqualifying too early. The advice comes from Modern Sales Foundations , a course that was developed based on over 16+ years of top sales performer analysis, modernized for working with today’s buyers. Let’s dig in.

B2B 211

B2B Decision-making Sales Stakeholders 211

Red Star Kim

NOVEMBER 13, 2023

This American book talks you through the strategy development process for a fictious law firm become the firm of choice – strategy development (kimtasso.com) One delegate asked for business plan templates – and the post I just mentioned explains why templates are not always a good idea. kimtasso.com). kimtasso.com).

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Brooks Group

APRIL 10, 2024

Getting it right means a healthier pipeline and better performance. Prospecting Techniques: Before the Sales Call The right sales skills and a consistent set of best practices before sales calls will make prospecting time more productive. But it’s more important to show what you know about your industry, product, customers, and market.

Sales 87

Sales Media B2B Publishing 87

MDI Training

DECEMBER 4, 2023

Click below to access our AI-generated version of this blog article! We not only focus on the employee experience but also the candidate experience, because we want to bring the right employees into the company at the right time. Advancing AI Integration at UNIQA: A Future Focus Do you prefer to listen to this article?

Artificial Intelligence 105

Artificial Intelligence Digital Transformation Leadership Digitalization 105

Nutshell

MAY 6, 2020

The emails did get one thing right: As cliche as it may sound, we are all in this together. It’s always a good time for growth, even during COVID. Now is a perfect time for taking care of those backburner tasks, like writing that blog post you’ve been thinking of, or redoing your marketing funnel. Connecting with your audience.

Marketing 121

Marketing Advertising e-Learning Media 121

Showpad

JUNE 6, 2022

In this interview, she shares how she and her team are adding value during virtual conversations with customers—and how they’re partnering with marketing to build curated content experiences. How do you make sure your sales teams are impacting customer conversations positively? How do we begin building advocacy in our customers?

Virtual Selling 52

Virtual Selling Decision-making Sales Digitalization 52

Hubspot Sales

APRIL 6, 2023

Pro tip: Read more about social commerce in this blog post. A McKinsey survey of close to 3,500 decision makers found that customers want a more personalized experience. Ultimately, a personalized online shopping experience will enable the customer to feel like they are getting relevant information. million people.

eCommerce 101

eCommerce B2B B2C Retail 101

Clarity Engagement Solutions

DECEMBER 15, 2021

As a continuation of our new Customer Insight Series, we dive into how you can approach digital customer engagement strategies in 2022 to meet your strategic imperatives successfully. . Bypass Assumptions – Find the Customer Intent and Needs. And that means finding your customers search intent. Why is that?

Digitalization 91

Digitalization Healthcare Communication Marketing 91

Clarity Engagement Solutions

DECEMBER 15, 2021

As a continuation of our new Customer Insight Series, we dive into how you can approach digital customer engagement strategies in 2022 to meet your strategic imperatives successfully. . Bypass Assumptions – Find the Customer Intent and Needs. And that means finding your customers search intent. Why is that?

Digitalization 91

Digitalization Healthcare Communication Marketing 91

Nutshell

OCTOBER 5, 2020

This results in a space filled with heavy competition from other brands and a lot of noise that you have to battle if you are going to capture the attention of your customers. Regardless of whether you are communicating via email marketing , social media , or digital ads , there are always ways to improve your messaging.

Communication 133

Communication Digitalization Marketing Energy and Utilities 133

Nutshell

JANUARY 19, 2024

Invoice software is a type of tool used to facilitate payments between a business and its customers or clients. You can create them fast —plug in a few pieces of info about your customer, and there you go. You can also customize your invoices for your business. That’s where invoicing software comes into play.

Software 71

Software Software Sales Analytics Digitalization 71

Zendesk

MAY 25, 2022

Susana de Sousa spent four years working on Airbnb’s Customer Experience. Putting the “customer” in customer experience, Annette Franz might be LinkedIn’s most-read CX writer. You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books.

Customer Experience 98

Customer Experience Media Meetings Publishing 98

Nutshell

JULY 31, 2023

While you can’t ensure that users always use your forms how you intended, you can take steps to significantly reduce the amount of spam your forms get. The impacts of form spam can range from wasted time to decreased user trust. Want to learn more about form spam and how to prevent it? Just keep reading! Table of Contents What is form spam?

CRM 118

CRM Management 118

SuperOffice

AUGUST 1, 2022

When you start building your first marketing strategy, all you think of is how to get new customers. You hardly think of how to attract bigger customers specifically. Time passes and you notice that it takes you a lot of effort to convert and serve new customers, yet your profits grow rather slowly. So, what are you doing wrong?

Decision-making 117

Decision-making Prioritization B2B Marketing 117

MTD Sales Training

OCTOBER 24, 2018

“The customer is always right”. And how often have you thought of those words and cringed when the customer you are with has said something you know is definitely the wrong side of wrong? that the customer is not always right. We can’t carry those customers. Sometimes they are just wrong.

Transportation 109

Transportation Sales Training Meetings Sales 109

Customer Think

AUGUST 1, 2021

The customer is not always right. Yes; this approach for winning with the customer flips the age-old expression on its head.

Management 132

Management 132

Apptivo

JANUARY 23, 2023

Allow customers and agents to give feedback 5. Write right 7. Summary “Can you please hold… while I check up on that information?” – Dreaded words to hear as a customer when contacting support. It is only logical for the customer to consider a support executive as an expert. Aspects of Updation 4. Analyze for insights 8.

Management 102

Management Decision-making Organization Innovation 102

PandaDoc

FEBRUARY 23, 2024

Leads, opportunities, sales: That’s the natural sequence of the sales process, right? But opportunities can be much more than that. All you need to do is zoom out, see the bigger picture and start looking for long-term growth and expansion possibilities rather than focusing only on short-term conversion objectives.

Management 52

Management CRM Sales Decision-making 52

Nutshell

APRIL 11, 2023

Customer relationship management (CRM) software is one of the most important tools for you to have in your marketing and sales arsenal. That’s why choosing the right CRM software is so vital. That’s the question we’re going to answer in this blog post, so keep reading for more info. But the question is, how can you do that?

CRM 62

CRM Software Software Marketing 62

Jeffrey Gitomer

JUNE 14, 2011

Tweet Share To maximize your networking effectiveness, you must follow one simple rule: Rule A1A — go where your customers and prospect go, or are likely to be. They always net a few contacts and renew old friendships. Having common ground always gets a conversation going. Your best customer(s) trade or professional association.

Sales 130

Sales Leadership Meetings Media 130

Scovel

MAY 4, 2021

Do you want to increase your customer base, but wondering how to get started? Do you want to reach out to the right people? Do you want to build out a method with which you will be able to determine the number or customers or the possible revenue that is sitting at multiple stages of your sales cycle. This blog is for you!!

Negotiation 98

Negotiation Sales Decision-making Profitability 98

Scovel

MAY 14, 2021

I am not the right person. Having said that, we will, in this blog, see what is prospecting and why is it so important? Having said that, we will, in this blog, see what is prospecting and why is it so important? Helps you to understand your customer. The buyer segments can evolve from the existing sets of customers.

Prioritization 96

Prioritization Sales Media 96

Customer Think

OCTOBER 1, 2023

The customer may “always be right,” but do yours have a seat at the table? Not every organization needs to take it as far as Amazon and include an empty chair in every meeting as a symbolic reminder of their customers.

Software 76

Software Software Customer Experience Meetings 76

Hubspot Sales

NOVEMBER 8, 2023

In this blog post, we'll explore 14 essential best practices and tips from experienced sales managers at HubSpot. If you can refine your process and strategy and present that to your team from the beginning — you're sure to start off on the right foot. None of these are the right way to think about managing people.

Sales Management 96

Sales Management Management Energy and Utilities Emotional Intelligence 96

Apptivo

DECEMBER 25, 2022

The growing online market density has, in some way, changed the way customers behave and think. Businesses do follow one thumb rule of never leaving a potential customer hanging after they’ve expressed interest in their product or service. It is normal for a potential customer to seek a variety of options. Nurture leads.

Sales 98

Sales Media Construction Marketing 98

Hubspot Sales

APRIL 25, 2023

Michaela Mendes at SetSail suggests feeding AI with the right information to create tailored emails. You can ask ChatGPT to include a statistic from a certain blog link, Mendes suggests. Give ChatGPT the right information for maximum impact. Research Buyer Personas AI gathers customer data on a massive scale. "I

Sales 99

Sales Emotional Intelligence CRM Decision-making 99

Hubspot Sales

MARCH 19, 2022

You’ve always dreamed of owning your own retail business — but the thought of paying for a storefront, employees' wages, and all of the other costs associated with a physical space is downright terrifying. In a similar vein as the previous point, you're going to need to conduct some thorough research if you want to do this right.

Retail 96

Retail Suppliers eCommerce e-Learning 96

Brooks Group

MARCH 28, 2024

Why is selling to the C-suite so critical? As buying processes grow more complex, it’s becoming increasingly important for sales professionals to gain access to senior executives and C-level decision makers. Gone are the days when you could simply sell to a mid-level manager. You can’t expand the account.

Decision-making 70

Decision-making Logistics Supply Chain Suppliers 70

Customer Think

JANUARY 17, 2023

“The customer is always right.” It’s a mantra parents teach their children, especially when they experience poor customer service. Every company has customers — and if they’re not happy, no one’s happy. It’s a concept business students learn in school. Here’s the […].

Innovation 69

Innovation 69

Help Scout

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. It’s worth noting that companies with any of these primary cultures can still deliver good customer service experiences. What does a customer service culture look like?

Decision-making 139

Decision-making Customer Experience Profitability Organization 139