Article • 8 min read
AI agents: A guide to the future of intelligent support
AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.
Editor’s picks
The humanizing power of AI in CX
Human customer service
CX solution for the AI era
The AI-powered future of CX and EX is here
Customer experience
Sales CRM
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Best practices
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May new integrations bring success
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
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Employee recognition: Why it matters + how to deliver it
Employee recognition reinforces positive performance and shows your appreciation for good work. Learn how to deliver better recognition with this guide.
Industries
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Lessons from an AI success story—with XP’s Guilherme Kolberg
Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.
Podcast
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Humanizing support at scale—with Talkspace’s Donna Haddigan
For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
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Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity
Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.
Tools and media
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Navigating the peaks and valleys of entrepreneurship: Insights from Redpanda Founder Alex Gallego
In this episode, Redpanda's Alex Gallego embarks on a comprehensive exploration of the entrepreneurial journey.
Podcast
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Building AI-powered experiences for humans—with Upwork’s Brent Pliskow
With AI at the heart of their support operation, Upwork is raising the bar for their customers and their internal teams.
Executive insights
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Smart AI strategies for HR and IT service teams
AI can improve the employee experience in many ways, but strategic decision-making is key when navigating the evolving landscape of employee service and the future of work.
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4 ways CX leaders are preparing for the future
As a new era of CX begins, here are the top four priorities for CX leaders for the next three years.
Popular guides
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Latest stories
Article
8 min read
AI agents: A guide to the future of intelligent support
AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.
Article
7 min read
May new integrations bring success
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
5 min read
Navigating the peaks and valleys of entrepreneurship: Insights from Redpanda Founder Alex Gallego
In this episode, Redpanda's Alex Gallego embarks on a comprehensive exploration of the entrepreneurial journey.
Article
13 min read
Employee recognition: Why it matters + how to deliver it
Employee recognition reinforces positive performance and shows your appreciation for good work. Learn how to deliver better recognition with this guide.
Article
5 min read
What is the Zendesk Marketplace? How to find the best apps for your business
The Zendesk Marketplace is the second-largest cloud marketplace in SaaS. Discover the top apps and how they help businesses enhance the customer and employee experience.
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The best source of information for customer service, sales tips, guides, and industry best practices. Join us.