Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Motivational quotes on customer service.

Customer Experience 82

Customer Experience Publishing Artificial Intelligence Leadership 82

Customer Think

MARCH 6, 2023

Personalizing customer service interactions can help reduce customer effort, increase customer satisfaction, and support service leaders to achieve the holy grail that is high customer loyalty. There are a range of customer service capabilities that can […]

B2B 64

B2B 64

Upland

AUGUST 29, 2023

Buying intent , also known as purchase intent, refers to the likelihood and inclination of a potential customer to make a purchasing decision. In this article, we will take a closer look at buying intent and its role in helping you navigate today’s intricate web of customer preferences, expectations, and buying behaviors.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

Customer Think

MARCH 7, 2024

on customer profitability, 6.5X on customer retention, and 9X on customer loyalty. As indicated above, the difference between leaders and laggards is a whopping 18.8X

Profitability 53

Profitability Organization 53

Showpad

MAY 12, 2022

They designed new industry research methods that include both customers and sales reps. Panasonic doesn’t just ship products to its customers and move on. We want to make sure that we’re selling solutions that will bring our customers the most efficiencies and benefits to their business,” explains Rachael. .

Telecommunications 98

Telecommunications Manufacturing Value Proposition Sales 98

Customer Think

APRIL 29, 2021

Customer data gives you a clearer picture of your audience. Just knowing the basic demographics of your customers helps you identify the right channels to target and refine your messaging. While information like age and income levels are useful, they don’t exactly tell you how customers feel about your products or services.

Customer Experience 115

Customer Experience 115

Customer Think

SEPTEMBER 14, 2023

The allure of artificial intelligence (AI) in streamlining and personalizing the customer journey is well-recognized among business leaders. However, the enthusiasm to embrace this technology is only the beginning, and the real challenge emerges in utilizing AI to enhance customer interactions.

Artificial Intelligence 78

Artificial Intelligence Customer Experience Digitalization Marketing 78

Nutshell

APRIL 3, 2024

The B2B Marketer’s Toolkit collects 120+ of the best lead generation tips ever published on the Nutshell blog. CRM software Customer relationship management (CRM) software helps you create and manage your sales pipelines and business contacts. Of course you do.) Download it today! GET THE TOOLKIT 4. Find out here. FREE GUIDE 5.

Software 71

Software Software CRM Communication 71

Upland

OCTOBER 17, 2023

Customer success leaders leverage chatbots to lighten workloads. Educate your leads using AI-generated content for product descriptions, blogs, and sales decks. And with predictive analytics, AI can forecast which accounts are most likely to convert. Providing sales analytics Want to become a better seller?

Artificial Intelligence 195

Artificial Intelligence Sales Decision-making CRM 195

Customer Think

JUNE 9, 2023

Thanks to investments in process, data capabilities, advanced analytics and new generation channel technologies, digital touchpoints are becoming more integrated and ubiquitous than ever before. Cultivating relationships with high-value customers requires precision in analytics-driven targeting, personalization and […]

Digitalization 122

Digitalization 122

Customer Think

APRIL 15, 2024

“At Facebook, we’ve found that simply asking our people how long they intend to stay is more than twice as accurate at foretelling their future turnover than machine-learning forecasts by an industry leader in predictive analytics” Let’s get straight to the point.

64

64

QYMATIX

MARCH 12, 2024

According to the BGA, two applications of AI in wholesale are particularly popular: AI in logistics & inventory planning and AI-based analysis of customers & buying decisions. This article will look at AI-based customer and buying decision analysis. An AI-based assistant can warn sales staff early before a customer churns.

Artificial Intelligence 52

Artificial Intelligence B2B Logistics Sales Analytics 52

Hubspot Sales

NOVEMBER 22, 2023

Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in. Implement AI chatbots to handle routine customer inquiries, freeing up your team for more complex tasks.

CRM 82

CRM Artificial Intelligence Customer Success Decision-making 82

Showpad

NOVEMBER 16, 2021

In this interview, Matt shares his perspective on how to get a business to digital faster using methods and tools that reduce print and increase customer insights in a non-traditional sales environment. . We use a lot of agents and dealers, so there is almost always a two-step distribution to the customer.

Digital Transformation 98

Digital Transformation Digitalization Marketing Sales Environment 98

Arpedio

APRIL 11, 2024

By leveraging AI technologies , sales teams can gain valuable insights from vast datasets, personalize customer interactions at scale, and predict future trends with greater accuracy. AI for sales represents a paradigm shift in how businesses approach customer acquisition and relationship management.

Artificial Intelligence 52

Artificial Intelligence Prioritization Sales Innovation 52

Strategic Communications

JANUARY 25, 2024

These could be blog posts, videos, podcasts, or infographics that have generated significant engagement or traffic. Digital analytic allow you to drill down into which content elements have worked well, and which haven’t. A well-researched blog post can be a goldmine for social media content.

Digitalization 52

Digitalization Media Communication B2B 52

Arpedio

MARCH 5, 2024

In this digital age where competition is fierce and customer expectations are soaring, the need for robust account management strategies has never been more pronounced. It involves a strategic blend of communication, problem-solving, and customization to ensure both client satisfaction and organizational prosperity.

Account Management 52

Account Management Management Client Relationships Prioritization 52

Agile CRM

NOVEMBER 29, 2022

Personalization allowed marketers to customize emails to each individual recipient. . Email marketing tools are becoming increasingly popular in the global market due to their ability to reach a large number of customers and prospects in a cost-effective manner. billion in 2020 and is expected to reach US$3.3

Marketing 98

Marketing Media Software Software 98

QYMATIX

MARCH 12, 2024

According to the BGA, two applications of AI in wholesale are particularly popular: AI in logistics & inventory planning and AI-based analysis of customers & buying decisions. This article will look at AI-based customer and buying decision analysis. An AI-based assistant can warn sales staff early before a customer churns.

Artificial Intelligence 40

Artificial Intelligence B2B Logistics Sales Analytics 40

Mike Kunkle

AUGUST 30, 2023

And we can garner support across functions to better support the sales force, as they support their buyers and customers. Embrace Data and Analytics: Enablement professionals should embrace data-driven decision-making. sales productivity, and customer satisfaction.

Leadership 262

Leadership Stakeholders Decision-making Sales Training 262

Red Star Kim

DECEMBER 14, 2022

Some of the ways to increase your strategic contribution included: learn what is uppermost in the minds of our leaders and Boards, use strategic tools and harness data analytics. AIDA The AIDA Model: A Proven Framework for Converting Strangers Into Customers (hubspot.com). Harness Marketing Analytics.

Marketing 130

Marketing Management Interpersonal Skills Profitability 130

Apptivo

AUGUST 16, 2023

What Is Predictive Analytics? How Does Predictive Analytics Work? Predictive analytics and other types of business analytics 4. Examples of Predictive Analytics 5. Predictive Analytics Empowers CRM 6. How CRM Predictive Analytics Can Improve Your Business 7. What Is Predictive Analytics?

CRM 52

CRM Energy and Utilities Supply Chain Healthcare 52

Arpedio

FEBRUARY 26, 2024

In this blog post, we will explore the key principles and steps involved in implementing ABS in your sales process, providing you with a comprehensive guide to elevate your sales success. Leverage data analytics tools and customer feedback to refine and update your ICPs regularly.

Advertising 52

Advertising Sales CRM Media 52

Nutshell

MARCH 1, 2024

This blog post will detail several principal aspects related to competitor tracking software, like what it can do and how it can benefit your business. Before competitor tracking tools, businesses were left to their own devices, scouring the web and going undercover to suss out how competitor websites were bringing in customers.

CRM 71

CRM Software Software Media 71

Arpedio

FEBRUARY 19, 2024

In today’s fast-paced and competitive business environment, staying ahead of the curve requires embracing innovative technologies that enhance efficiency, productivity, and customer engagement. This blog post explores the role of AI in sales and its significance in modern business practices.

Artificial Intelligence 52

Artificial Intelligence Sales Government Decision-making 52

Hubspot Sales

AUGUST 2, 2020

Here, we'll get some perspective on sales analytics as a whole, a picture of the tactics to do it right, and some background on the best tools for it. Predictive sales analytics enable you to gauge the future success of and identify the most effective strategies for your sales efforts. Let's jump in. Leverage data visualization tools.

Sales Analytics 138

Sales Analytics Sales Retail Software 138

Arpedio

DECEMBER 14, 2023

Maximize Your Team with Sales Enablement Tools Explore the ARPEDIO platform ← Back to blog Table of Contents In the ever-evolving world of sales, staying ahead of the curve is key to success. Analytics: Robust analytics features are crucial for tracking engagement and effectiveness.

Sales 52

Sales Software Software Account Planning 52

Agile CRM

FEBRUARY 11, 2021

Customer relationships are at the heart of every business. It doesn’t matter what size or type of company you own, there is no substitute to creating lasting and strong customer relationships. It is no longer about making a sale because long gone are the days when customers obliged to simple product advertisements and sales catalogs.

CRM 98

CRM Decision-making Digitalization Profitability 98

Hubspot Sales

JULY 7, 2023

AI has the potential to revolutionize the way sales teams operate, giving them valuable insights and predictive analytics to drive more revenue. In this blog post, we'll explore why some sales teams are investing in AI, why others aren't, and which companies are leading the way in AI adoption. AI can help to build rapport faster.

Artificial Intelligence 110

Artificial Intelligence Emotional Intelligence Sales Decision-making 110

Nutshell

FEBRUARY 14, 2023

In today’s competitive market, running a business—whether a small one or an enterprise—requires customer relationship management (CRM) software. CRM tools help companies nurture their leads and stay in touch with current customers to cultivate relationships. Want to learn how CRM tools can help grow your small business?

Small Business 62

Small Business CRM Decision-making Software 62

Clarity Engagement Solutions

DECEMBER 15, 2021

As a continuation of our new Customer Insight Series, we dive into how you can approach digital customer engagement strategies in 2022 to meet your strategic imperatives successfully. . Bypass Assumptions – Find the Customer Intent and Needs. And that means finding your customers search intent.

Digitalization 91

Digitalization Healthcare Communication Marketing 91

Clarity Engagement Solutions

DECEMBER 15, 2021

As a continuation of our new Customer Insight Series, we dive into how you can approach digital customer engagement strategies in 2022 to meet your strategic imperatives successfully. . Bypass Assumptions – Find the Customer Intent and Needs. And that means finding your customers search intent.

Digitalization 91

Digitalization Healthcare Communication Marketing 91

SuperOffice

JULY 5, 2022

B2B marketing is simple: Attract new customers and keep existing customers. It happens in three stages: Speak with existing customers. If you have paying customers, speak with them. Create an ideal customer profile (ICP). Create an ideal customer profile (ICP). Broadens a company's overall customer database.

B2B 129

B2B Marketing Acquisition Media 129

Hubspot Sales

APRIL 15, 2024

But as with any other skill, some salespeople have a better grip on prospecting than others — and we, here at the HubSpot Sales Blog, want to do our part to make sure you prospect as effectively as possible. That‘s why we connected with some sales leaders for their takes on habits the most successful prospectors exhibit.

Sales 111

Sales Prioritization CRM Communication 111

Planview

JANUARY 17, 2024

In this blog post, we’ll uncover why dedicating resources to tackle WIP and bottleneck resolution can lead to long-term time and resource savings. Protect sensitive customer information and adhere to data protection regulations. Prioritize projects and services based on their impact on revenue, compliance, or customer experience.

Financial Services 59

Financial Services Management Prioritization Facilitation 59

Hubspot Sales

OCTOBER 10, 2023

How do you keep a customer? In 2023, thousands of businesses are retaining clients with subscription models , which drive recurring revenue and can foster long-term customer relationships. With the tool, you can set custom pricing plans for one or many clients that can include discounts and coupons.

Software 106

Software Software Banking Value Proposition 106

Hubspot Sales

APRIL 5, 2023

Inside sales reps are tasked with nurturing leads and converting them into customers. Account managers work closely with customers to make sure they have a good experience and get the help they need. They educate customers on products and services to finalize a sale. This position has an average salary of $112,000 a year.

Software 111

Software Software Sales Meetings 111