Customer Think

MAY 16, 2023

Article originally published on ECXO If Continual Service Improvement were the Mind than surely Closing The Loop would be the Heart. Whereas Continual Service Improvement can be considered a numbers driven logical exercise, Closing the Loop is rooted in empathy, emotions and experience.

Publishing 93

Publishing 93

Customer Think

JANUARY 10, 2023

When Dale Carnegie published How to Win Friends and Influence People in 1937 he laid the foundation for sales thinking that continues today: find folks with a need, get into a relationship, and tell them about the features, functions, and benefits of your solution in a way that induces them to buy it. But it’s […].

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Customer Think

DECEMBER 4, 2022

According to data published by the NFIB, one-third of small businesses report that the fourth quarter is their most profitable. Photo by Christian Velitchkov on Unsplash Companies around the world strengthen their email marketing during the holidays. Not only is there amplified potential but also, it’s the most competitive season.

Small Business 119

Small Business Profitability Publishing Marketing 119

Help Scout

AUGUST 22, 2023

Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece. Read the full article

Publishing 64

Publishing 64

Customer Think

JUNE 9, 2023

A decade ago, Google’s researchers, Kerry Rodden, Hilary Hutchinson, and Xin Fu, published a paper on how to measure the UX of web applications. Their principal objective was to clarify how product goals can be mapped to metrics in order to improve the customer experience. This was the genesis of Google’s HEART framework.

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B2B Customer Experience Publishing 80

The Center for Sales Strategy

DECEMBER 20, 2022

With all the 2023 business predictions being published, there’s no sign that these changes and challenges will slow down. You’ve (almost) made it through 2022, and a New Year is upon us. Over the past few years, businesses have undergone many unforeseen challenges and changes.

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Publishing Sales Organization 114

Customer Think

MAY 10, 2023

NetLine publishes this report annually, and it consistently provides a wealth of real-world insights regarding how business professionals actu. (This month's Research Round-Up discusses the latest B2B content consumption report from NetLine Corporation.

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B2B Publishing Digitalization Marketing 78

Customer Think

NOVEMBER 17, 2022

I published my first thought piece on CustomerThink.com back in April 2017, over 5 years ago. I was lucky enough to be asked to become a regular article writer and adviser later in 2018. As we draw towards the end of a turbulent year in the UK, I thought I’d reflect on my messages over […].

Customer Experience 111

Customer Experience Publishing Leadership 111

The Center for Sales Strategy

APRIL 6, 2023

A national study published in the Harvard Business Review recommends at least six approaches. So, what is the line between persistent and pest when it comes to securing appointments? Three calls? After six approaches are when 90% of appointments are set. So, how many salespeople make six approaches?

Publishing 91

Publishing Sales 91

The Center for Sales Strategy

DECEMBER 28, 2021

We believe that talent + training + tactics = performance , and today w e are bringing you a recap of the most popular blog posts we've published in 2021 on all things talent. Check out these top articles on talent from 2021 and let them kickstart your 2022 sales strategy.

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Publishing Sales 106

The Center for Sales Strategy

DECEMBER 27, 2021

It's hard to keep up with every article we publish throughout the year! So, today, we're making it easy by recapping the most popular sales process posts we've published in 2021.

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Sales Publishing 105

Customer Think

APRIL 26, 2023

Earlier this month, I published an article discussing the importance of the 95:5 rule for B2B marketing. This rule states that up to 95% of business buyers are not in the market for many goods and services at any given time. The 95:5 rule isn't meant.

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B2B Marketing Publishing Digitalization 80

Holden Advisors

FEBRUARY 8, 2022

The Temkin Group (a CX consultancy now owned by Qualtrics) published a study stating?that Each year, customer experience (CX) consultants release studies highlighting how impactful CX can be. that companies earning $1 billion annually can expect to earn, on average,? an additional $700?million million within 3 years of investing in CX.

Customer Experience 312

Customer Experience B2B B2C Decision-making 312

The Center for Sales Strategy

DECEMBER 29, 2021

Exceeding revenue goals is linked to developing new customers as well as increasing revenue from existing clients, today we are bringing you a recap of the most popular posts we've published in 2021 on key accounts and account list management.

Management 105

Management Publishing Sales Account Growth 105

The Center for Sales Strategy

DECEMBER 30, 2021

While many are enjoying this special holiday with family and friends, we're bringing you a recap of the most popular posts we've published in 2021. We've searched for the most popular blogs of 2021, and we've curated these lists that will publish each day this week to bring you some of the most informative content from the year.

Sales Leadership 103

Sales Leadership Leadership Sales Publishing 103

Customer Think

APRIL 6, 2023

In a 2021 paper published by The B2B Institute, Professor John Dawes, Associate Director at the Ehrenberg-Bass Institute for Marketing Science, described what has come to be called the 95:5 rule. The rule states that up to 95% of business buyers aren.

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B2B Marketing Publishing Digitalization 78

Customer Think

NOVEMBER 13, 2021

Consider the following scenario: Publishing content […]. WordPress is a large and incredibly complicated platform, yet it has limitations. It’s a full-featured tool for bloggers and developers with many options, but it doesn’t let you do everything.

Publishing 143

Publishing 143

Customer Think

AUGUST 17, 2023

McCormack first published his international bestselling book What they don’t teach you at Harvard Business School, in 1984. Times have changed since Mark H. Businesses have shifted to models of intangible asset valuations in data, intellectual property and human capital, to name a few.

Publishing 52

Publishing Leadership 52

Vantage Partners

MAY 10, 2023

Originally published in February 2023 by Training Industry Magazine Offering internal career mobility retains employees who otherwise might depart to pursue their professional growth and advancement. But with limited rungs on the company ladder, how much career mobility can a company offer?

Publishing 83

Publishing Organization Leadership 83

Vantage Partners

OCTOBER 26, 2022

Originally published in 2022 on Mandel Communications blog In our new hybrid work era, the ability to communicate clearly and effectively is more critical than ever. But existing communication shortfalls among teams have been made worse by the disconnect that comes with an ever-changing mix of in-office and remote workers.

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Communication Publishing 83

SBI Growth

AUGUST 18, 2017

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Publishing B2B Sales 74

Customer Think

JANUARY 4, 2022

Learning what the competitors are publishing is a vital step to achieving that quintessential objective. A marketer’s goal is to create unique and engaging content that resonates with the target audience. Let’s understand how you can use the following quick and easy steps to research and analyze competitive content.

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Publishing Digitalization Marketing 128

Customer Think

AUGUST 14, 2021

For instance, according to a post-pandemic survey published by Salesforce, more than two-thirds of consumers expect brands to understand their unique needs and expectations, and 91% […]. There’s no doubt personalization is a critical part of the modern-day customer experience.

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Customer Experience Publishing Digitalization Marketing 137

Engage Selling

JULY 22, 2022

Since I published Right on the Money, there have been even more changes happening in the marketplace that we as sellers need to … Read More. ????????? How do you employ team selling? The post How to Effectively Employ Team Selling | Sales Strategies first appeared on Colleen Francis - The Sales Leader.

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Sales Publishing Client Relationships Negotiation 96

Customer Think

JULY 14, 2023

This article was first published in the July 2023 edition of Top Sales Magazine (link below).Salespeople Salespeople have traditionally been advised to “sell to the decision-maker(s)”, and while this may seem like common sense, the way in which B2B decision-making.

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B2B Decision-making Publishing Sales 52

Customer Think

JANUARY 16, 2022

To do it well, businesses have to think about how to create a good content strategy, research which keywords to include to rank better, craft engaging posts, and, most importantly, publish […].

Small Business 119

Small Business Publishing Digitalization Marketing 119

Customer Think

JUNE 30, 2021

Web design is a variable that changes as fast, if not faster than we can get our latest creation published! In just the past twelve months, digital adoption has expanded five to ten times faster than was expected, thanks to the pandemic and lockdowns.

Publishing 137

Publishing Digitalization Marketing 137

Customer Think

JULY 13, 2021

Within the last few weeks, two research reports have been published that provide several important insights about how marketers are managing content-related activities and processes. One report is by the Content Marketing Institute ("CMI"), and.

Management 122

Management Publishing Marketing Digitalization 122

Customer Think

FEBRUARY 8, 2023

Source: Analytic Partners Analytic Partners, a provider of marketing optimization solutions, recently published an ebook that offers marketers five recommendations for addressing the economic uncertainty that's likely to exist for much o.

Marketing 69

Marketing Publishing Digitalization 69

Quip

AUGUST 30, 2021

In the past, publishing and releasing live apps was not the easiest process to follow. First and foremost, we completely reimagined the tooling a developer needs to publish a live app: now, we provide developers with a friendly, all-encompassing command line interface tool, called quip-cli. Plus, it works great on Windows too.

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Publishing 98

Customer Think

APRIL 28, 2023

This data comes from research published in April by Ryan Strategic Advisory in conjunction with […] In Canada, 68% of contact centers expect to deploy blockchain technology over the next year, while 64% expect to do so in the United States.

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Publishing 64

Customer Think

APRIL 16, 2023

A CMS enables businesses to create, manage, and publish digital content without requiring extensive technical knowledge or web development expertise. Content Management Systems (CMS) have become an essential part of digital business operations in recent years.

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Digitalization Publishing Meetings Management 64

Customer Think

JUNE 28, 2023

Since 2016, Alchemer Mobile (formerly Apptentive) has published a Mobile Customer Engagement Benchmark Report. For 2023, the Report compiles data from more than 1.2 billion app installs among Alchemer Mobile customers and breaks down the data into ten industries.

Publishing 52

Publishing 52

Customer Think

MARCH 3, 2023

It's such a serious article I was ready to delete it before I clicked the publish button. Today's article is different from most of my other articles because there is no opening analogy, very little data, and a complete lack of humor. If you don't like.

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Sales Publishing 64

Customer Think

AUGUST 6, 2021

This week I came across a new survey published by FlexJobs that revealed 48% of unemployed job seekers are frustrated in their job search because they are not finding the right jobs to apply to. That survey also showed that 47% are actively looking outside their current career to find employment, 85% are willing to […].

Publishing 115

Publishing 115

Groove HQ

JUNE 1, 2020

Whether it’s a VIP that we published an interview with, a publisher whose blog we guest posted on, […]. Here are two word-for-word email scripts you can use in your outreach. How did you connect with _?” It’s a question that I get all the time.

Publishing 105

Publishing 105

Customer Think

DECEMBER 2, 2022

In this article - first published in the International Journal of Sales Transformation - I now want to explore more of the implic. In my previous article - “hiring salespeople with talent” - I explored the challenges involved in making good sales hires.

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Sales Publishing 69