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Customer Communication Management 101: The KAMs Guide to Streamlined Systems

Account Manager Tips

Transform chaotic customer communication management through strategies to streamline workflows, improve response times, and strengthen B2B client relationships.

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Assertive communication: The importance of voice

Red Star Kim

A key theme from the workshop was Assertive communication: The importance of voice. Keys to Assertive Communication Assertiveness is the ability to stand up for what you believe while staying calm and positive and respecting others’ views. What Are The Six C’s Of Compelling Communication? And Why Should You Care?

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Internal Referrer Management – Employee Communication and Alumni Programmes

Red Star Kim

As well as addressing a number of internal communications and engagement, cultural and brand ambassador issues there was a focus on the importance of alumni programmes. So I wanted to focus on this aspect of internal referrer management – employee communication and alumni programmes.

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How SAMA’s Customer Advisory Board Influences Best Practices in SAM

Strategic Account Management Association

SAMA's Customer Advisory Board serves as a direct line of communication between SAMA and some of the most experienced and insightful leaders in the SAM community, providing us with critical feedback that shapes both our strategy and the broader SAM ecosystem.

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Roadblocks to Delivering a Competitive Buying Experience

Trying to communicate the value of their solution in a way that meets buyers’ wants, needs, and expectations, all while meeting their own goals and those of their organization, can sometimes seem nearly impossible. Buyers struggle with being overwhelmed, indecision, and trusting the information that’s presented to them.

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Strategies for Cultivating Open Communication and Feedback

The Center for Sales Strategy

The cultivation of open communication and a robust feedback culture is pivotal for sustained growth and success. Like many tactics for organizational growth, it sounds simple, but it is not always easy. Let’s explore some actionable strategies aimed at empowering managers to actively seek and embrace feedback within their teams.

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Determining Product Value Through a Customer’s Eyes

Holden Advisors

The Value of Communication Strategies. American Express has also grown their customer base by 4 million over a span of several years by masterfully using multiple communication channels from which to speak to their customer base. Multi-channel communication strategies also effectively attract new customers.

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Essential Guide to Sales Engagement – Overcome the Challenges of Remote Selling

Effective communication techniques. In this guide, we will show you how to elevate your sellers’ results and provide you with insights and tips that will also benefit the rest of your customer-facing organization. You will learn: What sales engagement is. Effective meeting engagement tips - pre, during and after.

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Emotional Intelligence in Leadership

Speaker: Heidi Cerenzia, Edina Murphy, and Alexis Barone, Wrike

With a priority on EQ, project managers create a team that is communicative, engaged, and motivated. The success of a project depends not only on attention to detail and deadlines, but to the human beings behind them. This is where emotional intelligence comes in. And this leads to some serious results.

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Boost Team Engagement with Agile

Speaker: Anthony Crain, Agile Transformation Consultant at cPrime, and Zach Wolfe, Enterprise Customer Success Manager at Wrike

How technology can help keep all communication, meeting notes, etc. In this webinar, we will discuss: Achieving agility by increasing engagement and collaboration between technical and non-technical teams. The importance of collaboration when managing agile projects. in one central location. And much more!

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A New Age of Hybrid Leadership

Speaker: Renee Thomas and Alexis Barone, Wrike Team

There are many myths surrounding the idea of remote work: it will cause laziness, procrastination, ineffective communication, lack of motivation, and employee burnout. As pervasive as these myths were, 2020 swiftly kicked them all out the door.

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LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

That's where ZoomInfo Recruiter comes in, helping bridge the gap when job sourcing and communication efforts stall on LinkedIn. LinkedIn Recruiter is an effective way to start the recruitment process for an open position. But that doesn't mean there aren't some frustrating roadblocks on the network.

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Outbound Prospecting – Filling Your Sales Pipeline

Speaker: Mark Hunter, CSP, “The Sales Hunter”

Prospecting has never been easy and nowadays it has become even harder as people are responding less and less to many forms of communication. Develop the best communication methods. This makes getting new customers extremely complicated and challenging. In this webinar you will learn how to: Determine who your best leads are.

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Moving From Strategy to Execution

Speaker: Barb Barker and Shannon Riley, Wrike Team

How to communicate the strategy to the project to your other stakeholders. Join us in our exclusive panel, where we will discuss: Determining how to connect your function to the overall organization. Ways of connecting your projects to overall goals of organization. Why having a single source of truth is valuable.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals.