Red Star Kim

JANUARY 23, 2023

January 2023 | COUNSEL | The Magazine of the Bar of England and Wales (counselmagazine.co.uk) Soft skills for tough barristers (Reflection, Self-Coaching, Change, EQ, Awareness, Goal-setting, Communications). The seasonal break allows time to step back and reflect on what you’ve achieved and where you’re heading.

Emotional Intelligence 130

Emotional Intelligence Communication Digitalization Publishing 130

Nutshell

OCTOBER 5, 2020

Regardless of whether you are communicating via email marketing , social media , or digital ads , there are always ways to improve your messaging. Make the Benefit Clear. For example, if you are selling an experience, describe how the trip will make them feel refreshed and reinvigorated, ready to return home with new energy.

Communication 133

Communication Digitalization Marketing Energy and Utilities 133

Zendesk

JUNE 1, 2022

According to the Zendesk Customer Experience (CX) Trends Report 2022 , only 21 percent of shoppers say companies make it easy to interact with them. The best customer communication strategies arm your team with the tools and knowledge they need to engage with buyers according to their preferred communication methods and channels.

Communication 98

Communication Artificial Intelligence Media Customer Experience 98

OnStrategyHQ

AUGUST 26, 2022

How to Communicate Your Core Values. #1 Along with making each values statement clear and concise, this will allow them to be placed on a single page with your mission and vision statement. 4 Make a Core Values Playbook. You can read more about how to write core values , and you can see some 40 examples of core values here.

Communication 52

Communication Decision-making Negotiation Meetings 52

MDI Training

MARCH 24, 2021

This is where the Process Communication Model (PCM) can help. A great communication and personality model! In this blog, Anita Berger, Gunther Fürstberger and Masha Ibeschitz share more about the Process Communication Model (PCM) and other valuable impulses that help to consciously initiate change.

Communication 95

Communication Leadership Digital Transformation Innovation 95

Planview

OCTOBER 10, 2021

A robust and realistic project management communication plan is essential for project success. This informative and easy-to-read article looks at basic concepts of a project management communication plan, and provides examples, strategies and best practices. What is a Communication Management Plan?

Communication 52

Communication Management Stakeholders Software 52

MTD Sales Training

SEPTEMBER 3, 2018

You’ll no doubt agree that one of the most important key skills you need to develop today as a salesperson is that of communication. Ok, it’s a well-banged drum, but I’m going to say it again anyway…you simply will not be the success you could be without having excellent communication skills, especially with clients.

Communication 94

Communication Suppliers Decision-making Sales 94

SBI Growth

APRIL 11, 2020

It can be difficult to keep up with current updates and regulations surrounding this new normal. Without knowing the full implications of how long this crisis will last, how are business leaders adapting their strategies, especially when working with customers.

Decision-making 110

Decision-making Customer Experience Customer Success Communication 110

Holden Advisors

FEBRUARY 1, 2022

So, it makes sense that to increase perceived value, businesses need to create more satisfying experiences. A recent study showed that business customers are more likely to make purchasing decisions based on the total service package, not purchases based solely on price. The Value of Communication Strategies.

Decision-making 369

Decision-making Communication Customer Experience Marketing 369

OnStrategyHQ

JULY 14, 2023

Play Watch the video Q: How much time should I spend measuring and communicating my progress? Finding the right balance is crucial when measuring and communicating strategy and progress. Most of your time is spent creating the narrative around the progress and communicating the strategy. Try using a communication matrix.

Communication 52

Communication Stakeholders Prioritization Decision-making 52

Hubspot Sales

MARCH 1, 2018

TED Talks on Communication. How Can Groups Make Good Decisions?, Effective communication helps you forge strong connections, collaborate with internal and external stakeholders, close deals, and convince people to share your views. So what makes you an effective communicator? Listen, Learn.

Communication 111

Communication Decision-making Cybersecurity Meetings 111

Red Star Kim

MAY 2, 2023

Diversity and inclusion (communicating for D&I) is covered well here Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ). But since 2007 companies advertising C-suite openings have increasingly emphasised the importance of social skills and de-emphasised operational expertise.

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

Brooks Group

APRIL 9, 2024

Bigger deals usually mean bigger committees, which present unique challenges compared to selling to an individual decision maker or even a small group. Lack of clear authority, conflicting priorities, and the logistics of keeping 7, 10, or 12 people in the loop make the B2B buying process an increasingly tough sale.

Value Proposition 92

Value Proposition Procurement Decision-making Stakeholders 92

Articulous

MARCH 13, 2021

Myth #2: They Need to See Everything to Make a Decision. For Myth #3, click here: MYTH #3. For more posts, click here: Past Articulus Posts.

Communication 52

Communication Decision-making 52

The Center for Sales Strategy

APRIL 2, 2024

For salespersons, coaching can help refine critical skills like negotiation, communication, confidence, and decision-making. Given the similarities, a sales team can benefit from coaching the same way athletes do.

Negotiation 107

Negotiation Decision-making Communication Meetings 107

Red Star Kim

MARCH 1, 2024

This is challenging as everyone is time poor and most communications are digital. And we know that face-to-face communication is most effective in building relationships. Building empathy with fee-earners helps us to understand what they expect and any assumptions they may be making about the likely results.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

ClearPoint Strategy

MARCH 22, 2021

For many hospitals, these activities pose obstacles to effective tracking, and can make it difficult to gain meaningful insights that would actually lead to change. The nitty-gritty details of tracking—who’s responsible for doing it, how often, where and how to make the results available, etc.—are

Communication 52

Communication Healthcare Management Decision-making 52

Red Star Kim

MARCH 4, 2024

They fear making mistakes and don’t want to appear vulnerable. Their behaviour makes you feel irritated, inferior, worthless and stupid. They may make you feel stifled, stupid or untrusted. You need to avoid making mistakes or paying insufficient attention to detail. Please let me know if you’d like a copy.

Management 147

Management Communication Leadership Digitalization 147

Flevy

MAY 23, 2023

Decision Making is critical for every business. Military strategists apply their training and experience to devise battle plans and make quick decisions aimed at achieving specific objectives. It’s a tool that military forces use to plan and execute strategic decisions. Enables prompt, objective decisions.

Decision-making 98

Decision-making Energy and Utilities Digital Transformation e-Learning 98

Red Star Kim

MAY 3, 2023

Work roles varied across marketing, business development, PR, internal communications, events, digital and graphic design. Which makes planning difficult and often impacts on project delivery. There’s more about how to frame choices in Book review: Nudge: Improving decisions about health, wealth (kimtasso.com). “To

Stakeholders 130

Stakeholders Digitalization Communication Decision-making 130

Red Star Kim

JANUARY 28, 2024

“The secret of change is to focus all of your energy, not on fighting the old, but on building the new” Socrates Emotional intelligence and change Emotions during change Convincing people of the rational need for change – making the business case – is relatively easy. Winning their hearts – and emotional commitment – is tougher.

Emotional Intelligence 130

Emotional Intelligence Leadership Management Facilitation 130

Brooks Group

JANUARY 2, 2024

What makes successful salespeople isn’t just inherent abilities—it’s also their skill set. Let’s dive into the capabilities that make a salesperson truly exceptional and how to develop these qualities in your sales team. By making the unknowns known, they instill confidence in the customer’s mind.

Sales Training 91

Sales Training Decision-making Sales Communication 91

Red Star Kim

NOVEMBER 9, 2023

Let it grow like a weed in the garden | Henry Mintzberg ) The way to achieve great employee engagement is addressed in this 2021 book Book review: Influential Internal Communication by Jenni Field (kimtasso.com) ) Think before you plan “Strategy is about outthinking your competition. What is the informal decision-making process?

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Red Star Kim

NOVEMBER 1, 2023

Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. There is rarely a deep understanding of how disparate and disconnected decision-making units are across such large organisations.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Account Manager Tips

AUGUST 3, 2022

When to give up Forms of communication (from most to least effective) Favourite book on follow up In other news Have your say on the future of key account management Quote of the week. You need your client engaged and communicating, but they don't always see it that way. So before you go chasing your client, make sure you're prepared.

Key Account Management 130

Key Account Management Account Management Decision-making Communication 130

Red Star Kim

FEBRUARY 15, 2024

It’s worth touching on some related skills : Facilitating Essentially, facilitation is about making communication, interaction, collaboration or learning easier. Facilitation skills provide opportunities and resources to a group of people that enable them to make progress and succeed.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Red Star Kim

AUGUST 29, 2023

To change behaviour the intervention must be: EASY – If a decision requires minimal effort, it’s more likely to be the one that’s chosen.

Management 130

Management Marketing Decision-making Government 130

Red Star Kim

SEPTEMBER 20, 2023

It concentrates on making the first minute of a conversation with a colleague (or client) effective. As such, it addresses two critical elements of good communication – being concise and clear. The techniques should boost your confidence in your communication skills, save you time and improve collaboration.

Communication 147

Communication Meetings Publishing Decision-making 147

Brooks Group

MARCH 25, 2024

The IMPACT sales training program begins with a sales assessment of each participant to understand their behavioral patterns, communication styles, and decision-making processes. This levels the playing field and makes sales cycles and revenue more predictable. It increases sales effectiveness and efficiency.

Negotiation 80

Negotiation Sales Training Decision-making Sales 80

Hubspot Sales

NOVEMBER 22, 2023

Ultimately, to achieve consistent growth and stay ahead of the competition, businesses must streamline their sales operations, focus on nurturing customer relationships , and make data-driven decisions. Identify bottlenecks, track key metrics, and make data-driven decisions to close deals faster.

CRM 90

CRM Decision-making Sales B2C 90

Sales Gravy

MARCH 9, 2024

Each bird type has its unique communication style and approach to problem-solving. He shares anecdotes and examples to illustrate how understanding and flexing to different personality styles can lead to more effective communication and better outcomes in sales. You know it, I know it. Think about your last sales call.

Decision-making 95

Decision-making Communication Sales 95

Customer Think

JANUARY 20, 2023

Your customer relationship makes consumers feel secure with their buying decision. You build trust and enable two-way communication. Spending the extra effort to develop relationships with your clients can lead to long-term success. This leads to referrals and repeat purchases, further strengthening your business model.

Decision-making 130

Decision-making Communication 130

DemandFarm

OCTOBER 3, 2023

Customer centricity demands that the customer is the focal point of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy.” Data and Insights Customer data and insights provide valuable information for decision-making.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

Sales Gravy

SEPTEMBER 16, 2023

Building a strong sales culture means aligning goals and KPIs across departments, and promoting a team sport mentality that encourages collaboration and communication. Sales professionals must leverage multichannel, multilayer engagement for reaching decision-making committees.

Customer Experience 96

Customer Experience Marketing Prioritization Sales 96

Brooks Group

APRIL 18, 2024

In a selling situation, a well-timed and well-delivered story can help the prospect visualize how your product or service will solve their challenge or make their life easier. A great story can make a presentation compelling enough for people to act. This is powerful because emotions (not logic) drive most consumer decisions.

Sales 88

Sales Decision-making Sales Training Communication 88

May Phoo Pan

MARCH 22, 2024

Customer enthusiasm peaks immediately after a purchase, making the onboarding phase critical. It involves providing value, reinforcing the purchase decision, and guiding the customer towards maximizing product benefits. Proper onboarding sets the tone for the relationship, impacting satisfaction.

Client Onboarding 52

Client Onboarding Onboarding Advertising Account Management 52

Sales Gravy

MAY 3, 2023

You'll learn how to succeed in volatile economic times by effectively handling decision deferment objections and conducting thorough research during the discovery phase of the sales process. Conducting effective, deep discovery and handling buying decision deferment objections will give salespeople a competitive edge in any economic climate.

Emotional Intelligence 88

Emotional Intelligence Artificial Intelligence Decision-making Sales 88