Sat.Jan 08, 2022 - Fri.Jan 14, 2022

How the Key Account Management Process Feeds into KAM Software


Breaking down the key account management process and how KAM software can help. Key account management is an essential function of your organization. However, it can be extremely overwhelming to establish a process, but without one, you have no real way to track results and fix what isn’t working.

Learning and Development Lessons from the Pandemic

The Center for Sales Strategy

The pandemic has brought about numerous changes in the way we work and interact within our organizations, and it has also affected the way we develop, deliver, and assess employee training.


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Four Questions to Predict Your A-Player Retention

SBI Growth

The “war for talent” dominated headlines and SBI client conversations across 2021, with attrition rates ranging from 25-60%, and leadership teams scrambling to both backfill open roles and future-hire sufficient headcount to achieve growth goals. type-article

15 Most Important Customer Support Skills with Examples

Groove HQ

We've curated the 15 most important customer support skills to help you and your team thrive in this position. The post 15 Most Important Customer Support Skills with Examples appeared first on Groove Blog


100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

9 Guiding Principles for Doing Startup Customer Service Well

Help Scout

Follow these nine startup customer service tips to get started creating an excellent experience for your prospects and customers. Read the full article


Talking Leadership with Maryann Balbo and Fran Mallace, Cox Media

The Center for Sales Strategy

We hear this question more than ever, " What makes a good leader? ". In the first 2022 episode of Improving Sales Performance, Stephanie Downs joins Matt Sunshine and guests Maryann Balbo and Fran Mallace of Cox Media.

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Are You Afraid of Success?

Revenue Storm

“Everything you’ve ever wanted is on the other side of fear.” ” I love this quote – I try to remind myself of it on a frequent basis. It jolts me a little when I realize I may be living in my “comfort zone.”

Capabilities-driven M&A


Mergers and Acquisitions (M&A) generally do not produce the outstanding results that they are envisioned and purported to provide. Some companies in certain industries, however, demonstrate consistent success when it comes to M&A.

Weekly Roundup: Increase Employee Engagement, Walking Away from Prospects + More

The Center for Sales Strategy

- MOTIVATION -. Don't find fault, find a remedy.". AROUND THE WEB -. > > Increasing Employee Engagement to Achieve a Successful, Sustainable Organization – The Great Game of Business.

How to Kick-Start Digital Transformation in Business?

Customer Think

“Digital transformation isn’t about tech for tech’s sake – it’s about using technology to achieve business goals.” ” – Teresa Torres Do you know? 87% of organizations claim to have profitable results after implementing digitization in business.

This Coming Holiday Season is Shaping Up to Have the Most Spending in History

As for what shoppers want to buy most, you'll have to read the “2021 Holidays Unwrapped” report by Klarna to find out. Download it here!

How Time Has Changed in Today’s Sales Landscape

Engage Selling

Today’s sales landscape is a radically different one from just half a decade ago. It’s not just that it’s increasingly digital and that everyone keeps on adapting quickly to the global pandemic. Those are symptoms.

Customer-centric Segmentation


Rising competition and introduction of new ways of capturing large amounts of customer data has necessitated advancement in capabilities of organizations to foresee and fulfill customer needs and wants. Ever more B2C concerns are going all-out to Design Customer-centric organizations.

Investing in Employee Development is No Longer Optional

The Center for Sales Strategy

It’s often said that an organization’s most valuable resource is its people. An increasing number of leaders are turning these words into action by investing in training and skill development for their workforce.

Does “Below the Fold” Content Get Read?

Customer Think

It’s a fact, content below the fold gets less attention. That’s why a best practice in content marketing is to place your best content above the fold.

Your Guide to Using Conversational Marketing to Drive Demand Generation

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

Product-Led Growth: Enabling Sales to Scale Your Success

Force Management

Product-led growth (PLG) is leading many B2B companies to drive rapid revenue success. While PLG solutions can propel organizations forward efficiently, this approach also brings specific and complex challenges of its own.

How to Fill Your Sales Pipeline

RAIN Group

Tell me if you’ve heard this one before: “Put me in front of ten buyers and I'll close seven of them. All I need is more meetings.” I hear this from sellers all the time. They're convinced they'll get the hits if they just get more at-bats. But where are those at-bats going to come from?

A Winning Playbook for Sales Managers

Sales Readiness Group

In the sports world, coaches and managers are evaluated on one metric: winning. In the corporate world, victories are just as important. For sales managers, it’s about winning deals and hitting quotas — and their success rate is scrutinized by executives at the highest levels of the organization.

2022 Guide for Digital Agencies

Crank Wheel

It’s vital for digital agencies to be aware of trends that will impact the market in the near future. Learn how digital agencies can improve their performance in 2022 along with what specific tools they can use to improve their own business in addition to their clients’ businesses

LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.

How customer testimonial videos impact your VoC program

Customer Think

I just upgraded my iPhone from an 8 to the 13 Pro. I actually went into the store to make the change. Old school, I know. I could have done it via the app, but I had a lot of questions and didn’t want to sit on the phone waiting for an agent. During my.


22 Training and Engagement Ideas Well Suited for 2022


Whether your company has ten employees or 10,000, coming up with an employee engagement strategy can be a challenge. Keeping everyone connected is especially challenging with limited in-person activities due to COVID.


Jan 13 – Customer Success Jobs


Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

The 11 Best Freshdesk Alternatives to Consider in 2022

Help Scout

Tired of Freshdesk or looking for your first help desk? This list of Freshdesk alternatives will help you decide which tool is right for you. Read the full article


A Recruiter’s Guide To Hiring In 2021

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle. To make the most of this disruption, you need to understand the economic drivers, develop a strong strategy for unearthing valuable talent, and use the latest tech tools to get the job done. Read this guide to get your recruiting practice ready to thrive in the new normal.

You Ask, We Tell: How Do I Increase Survey Response Rates? Should I Shorten My Survey?

Customer Think

I’ve been looking back over my 20+ years of various research consulting roles and during that time, I’ve continuously fielded questions from clients and others within the industry.

5 Easy Marketing Ideas for Small Businesses in 2022

Outbound Engine

What are you doing differently in 2022 to make it an even better year for your business than 2021? The world has changed a lot in a few short years; the businesses that succeed through change are the ones that adapt and innovate.

Jan 12 – Customer Success Jobs


Role: VP Customer Success – BetterUp Care Location: Remote, San Francisco, CA, US Organization: BetterUp As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care.

Encouraging Support Teams To Write Help Docs

Help Scout

This Ask Help Scout column includes advice on getting your customer service staff interested in writing more help documents — and creating space for them to do so. Read the full article


Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

“Did I Do My Best To….”

Customer Think

I’m a big fan of Marshall Goldsmith. One of the methods he uses to help people continuously improve is his set of questions, usually phrased, “Did I do my best to… ” I’ve been using this approach, daily, for about 4 years. Each day, I rate myself on about 22 questions.

CEO Case Study: Creating Your 'Why' & Improving Engagement

Strategic Planning and Management Insights

Anthony Taylor here from SME Strategy. We help teams create and implement their strategic plans successfully and help them get to their One Destination. And today, I want to talk to you about creating your 'why' with the help of your people.

Jan 11 – Customer Success Jobs


Role: Vice President of Customer Success Location: Remote, United States Organization: Parley Pro As a Vice President of Customer Success, you will drive customer success outcomes and increase lifetime value.

[SlideShare] 22 Sales Tips for Hybrid Selling

RAIN Group

In a hybrid sales environment, you need to be able to meet and engage buyers wherever they are. If you want to generate the best opportunities and set yourself up for success in 2021, you need to prepare.

Increase Revenue with Faster Sales Onboarding

Quotas need to be hit. Revenue goals need to be met. This reality makes shortening sales onboarding time a top priority. This exclusive eBook, Increase Revenue with Faster Sales Onboarding, provides details on how to: • Achieve your sales organization's goals • Increase revenue • Avoid turnover • Give reps a path to success Download the eBook today!