Groove HQ

SEPTEMBER 2, 2024

For example, while they have a lot to offer, ‘enterprise’ solutions may not speak to the needs of your small business. What […] The post 8 Helpdesk Ticketing Systems for Small Business Compared appeared first on Groove Blog. There’s no one best helpdesk for everyone.

Small Business 52

Small Business Software Software 52

Groove HQ

AUGUST 27, 2024

Many small business owners find managing customer service challenging. Time is short, and you may lack the resources to bring […] The post The Psychology of Customer Service: 6 Quick Tips For Small Businesses appeared first on Groove Blog.

Small Business 69

Small Business Management 69

Groove HQ

AUGUST 14, 2024

But when you’re juggling a million tasks as a […] The post Top 5 AI Customer Support Software for Small Businesses appeared first on Groove Blog. Customer support is absolutely vital for keeping customers happy and building a reputation.

Small Business 69

Small Business Software Software 69

Groove HQ

JULY 31, 2024

With the right customer satisfaction survey tools, you can leverage what you learn to create a more […] The post Top 6 Customer Satisfaction Survey Tools For Small Businesses appeared first on Groove Blog. In that case, feedback is even more vital.

Small Business 69

Small Business 69

Groove HQ

JULY 22, 2024

So […] The post 5 Customer Service Roles Your Small Business Needs appeared first on Groove Blog. So it’s essential to hire team members with the empathy and communication skills to turn a negative experience into a positive one. At the same time, you may not have the resources to hire a robust customer service team.

Small Business 64

Small Business Communication 64

Groove HQ

JULY 15, 2024

Visibility is crucial in small business marketing. If you’re a small business looking to expand, the right approach and techniques will help […] The post 7 Key Marketing Tips for Growing Your Small Business Online appeared first on Groove Blog.

Small Business 64

Small Business Marketing 64

Groove HQ

AUGUST 26, 2024

You […] The post What Type of Email Customer Support Tools Does Your Small Business Need? Juggling those emails can be a real drain on your time and energy, pulling your focus away from development and growth. appeared first on Groove Blog.

Small Business 69

Small Business 69

Groove HQ

JULY 26, 2024

Running a small business means always being busy. You need to market your business to survive, but you don’t have time to try every tactic and tool to see what works best. Email marketing is a popular strategy, and an intriguing one for a lot of reasons.

Small Business 59

Small Business Marketing Sales 59

Groove HQ

AUGUST 6, 2024

Many small business owners are unsure how to respond to positive customer reviews effectively – or whether they even should. The real magic happens when you […] The post How To Respond To Positive Customer Reviews: 8 Tips for Small Businesses appeared first on Groove Blog.

Small Business 64

Small Business 64

Groove HQ

AUGUST 12, 2024

And it gets worse as your business grows, when they’re faced with high volumes of inquiries and the constant pressure to deliver exceptional service. Happy […] The post Customer Service Motivation: 7 Tips for Small Businesses That Want To Thrive appeared first on Groove Blog.

Small Business 72

Small Business 72

Hubspot Sales

OCTOBER 22, 2021

No matter the industry, small businesses need to protect their work and assets. While small business insurance can seem like a burden, it’s an important part of doing business. But how much should you be paying for business insurance? Importance of Small Business Insurance.

Insurance 121

Insurance Small Business Construction Internet 121

Groove HQ

JULY 23, 2024

How can they help […] The post 7 Customer Communication Tools for Small Businesses With Growing Teams appeared first on Groove Blog. If you’ve made it here, you’re probably wondering: What kinds of customer communication tools are available?

Small Business 64

Small Business Communication Management 64

Groove HQ

MAY 14, 2024

So how can you make sure that no matter what the situation is, you get […] The post 8 Effective Customer Communication Skills for Your Small Business appeared first on Groove Blog. Customers come in all shapes and sizes: friendly and patient, interested and indifferent, angry and erratic, etc.

Small Business 69

Small Business Communication 69

Groove HQ

AUGUST 28, 2024

Is your business struggling to understand why customers keep abandoning their shopping carts before completing purchases? […] The post How To Use Data To Improve the Customer Experience: A Guide For Small Businesses appeared first on Groove Blog.

Small Business 69

Small Business Customer Experience 69

Groove HQ

JULY 11, 2024

If you don’t optimize for local search results, your business can easily miss out on potential customers looking for exactly what it provides.

Small Business 59

Small Business 59

Groove HQ

JULY 12, 2024

We’re going to equip […] The post A Beginners’ Guide To Implementing PPC for Your Small Business appeared first on Groove Blog. However, many PPC ads are unsuccessful due to a lack of information or time investment (or both). That’s where this guide comes in.

Small Business 59

Small Business Sales Marketing 59

Groove HQ

AUGUST 2, 2024

Fortunately, a help […] The post What Is a Help Desk (And Does Your Small Business Need One)? Similarly, a Facebook complaint or tweet is treated with the same gravitas as a formal request via email. If you’re having trouble keeping up, you’re not alone. appeared first on Groove Blog.

Small Business 64

Small Business 64

NG Data

JUNE 27, 2024

Following the pandemic, more small businesses are reporting no need for credit, increasing from over 50% to more than 60%. This trend is similar to post-Great Recession patterns but also reflects the surge in new business formations due to remote work. Source The post Have more small businesses truly turned their backs on loans?

Small Business 52

Small Business Remote Working Government 52

NG Data

MAY 16, 2024

The survey by TD Bank shows that 90% of small-business owners are optimistic about the next 12 months. Source The post Bank Survey: Small-business owners optimistic about their future appeared first on NGDATA. However, concerns about inflation and increasing costs are prevalent.

Small Business 52

Small Business Banking Finance 52

Outbound Engine

DECEMBER 4, 2019

It’s always a good time for business owners to think about the most effective small business marketing ideas. Or it could be that business seems to be stagnant. Whether you’ve been in business for 3 months or 30 years, there is always room for improvement. Know Your Audience. What do they do?

Small Business 145

Small Business Marketing B2C Media 145

Customer Think

AUGUST 12, 2021

Do you want to know the best social media platforms for small businesses to help boost engagement, drive more referral traffic, and increase revenue? Except for your website, social media can be one of the best marketing tools for your business.

Small Business 131

Small Business Media Marketing Digitalization 131

Groove HQ

AUGUST 21, 2024

No one is quite […] The post How To Choose the Best Customer Service Email Ticketing System for Your Small Business appeared first on Groove Blog. Without clear organization and a centralized dashboard, it’s easy for high-priority concerns to get left on the backburner. Follow-ups are lost in the shuffle.

Small Business 64

Small Business Media Organization 64

Help Scout

AUGUST 22, 2023

All you need to know about the benefits of customer loyalty programs for small business + examples of 5 types of programs to consider. Read the full article

Small Business 81

Small Business 81

Help Scout

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. The importance of customer service for small businesses. So why exactly is customer service important for small businesses?

Small Business 128

Small Business Energy and Utilities Decision-making Leadership 128

Groove HQ

AUGUST 29, 2024

That’s especially true when you’re faced with customer acquisition challenges […] The post 6 Customer Acquisition Challenges Small Businesses Face (And How To Overcome Them!) Attracting customers often feels like an uphill battle. appeared first on Groove Blog.

Small Business 52

Small Business Acquisition 52

Customer Think

AUGUST 27, 2021

million small businesses in the United States, accounting for 99.9% of businesses in the nation. economy, nearly 60% of small businesses do not have a succession plan in place, and family-owned businesses in particular lack these plans. In 2020, there were 31.7 According to […].

Small Business 130

Small Business Leadership 130

Groove HQ

MAY 14, 2024

So how can you make sure that no matter what the situation is, you get […] The post 8 Effective Customer Communication Skills for Your Small Business appeared first on Groove Blog. Customers come in all shapes and sizes: friendly and patient, interested and indifferent, angry and erratic, etc.

Small Business 52

Small Business Communication 52

ACT

DECEMBER 2, 2022

With the rising operational costs of the post- pandemic era and the fears of a global recession increasing with every passing day, running a profitable small business isn’t easy. In fact, did you know that 50 percent of small businesses fail within their first five years? You need a growth strategy—but which one? .

Small Business 52

Small Business Business Growth CRM Financial Services 52

Groove HQ

JULY 17, 2024

That’s where […] The post A Complete Guide To Choosing the Best Customer Service Email Tool for Your Small Business appeared first on Groove Blog. Overstuffed and unconnected inboxes, missed messages, and a lack of organization leads to frustrated customers and overwhelmed support teams.

Small Business 69

Small Business Organization Management 69

Customer Think

DECEMBER 7, 2021

I came across an interesting post talking about the web design mistakes small businesses make and how to avoid them. This is something I can connect to as someone who owns a small business. Image: By Author Recently, I was scrolling through my Facebook feed. It caught my attention!

Small Business 130

Small Business 130

Strategic Communications

OCTOBER 7, 2021

These are some “high-level” recommendations for small businesses getting started in social media. The post Social Media Tips to Drive Sales for Small Businesses appeared first on Strategic Communications. We also have a number of other blog posts on social media-related topics that you may find helpful.

Small Business 141

Small Business Media Digitalization B2C 141

Hubspot Sales

OCTOBER 27, 2021

But depending on the bank, you can also access important services for your company, such as business credit cards and loans. In today’s world, it can be hard to find the best bank for small businesses — from going with a big bank, opting to work with a local credit union, or even signing up for online-only institutions.

Small Business 88

Small Business Banking Finance Insurance 88

Nutshell

FEBRUARY 20, 2023

There are several benefits of CRMs for small businesses, and we’re covering them on this page! Just keep reading to learn how a CRM for small businesses can help you drive business growth! Nutshell is an all-in-one CRM for small businesses just like yours! What is a CRM for small businesses?

Small Business 62

Small Business CRM Software Software 62

Outbound Engine

AUGUST 1, 2020

Many small business owners are accustomed to burning the candle at both ends. It’s no wonder time management tips are so commonly sought out by busy small business owners. When you’re running a small business, anything related to your company is ultimately your responsibility.

Small Business 113

Small Business Management Marketing Media 113

CMOE

JUNE 12, 2023

There is no shortage of small business blogs out there. In fact, in today’s digital world, we can be inundated with business advice—it can be challenging to find the ones that provide quality resources and value among the many. Given that small businesses created over 12.9

Small Business 52

Small Business Cybersecurity Finance Retail 52

Groove HQ

MARCH 18, 2021

Find out how small businesses can benefit from understanding the principles behind SLAs. The post What is an SLA: Definition, Examples, and Tips for Small Businesses appeared first on Groove Blog.

Small Business 122

Small Business 122

ACT

MAY 16, 2023

And it’s for this reason that you need to start thinking of sustainability, especially as a small business owner pursuing business growth. In fact, 65 percent of small businesses are already implementing sustainable business practices to reduce their environmental impact. Want to learn how Act!

Small Business 52

Small Business Supply Chain Energy and Utilities Manufacturing 52