Retail Customer Experience Survey Template

Customer Think

When it comes down to it, so much of the retail business is about trying to read minds. To make your business thrive, you need to give customers what they want, but figuring out what they want isn’t easy.

Inflation impact on Retail Customer Experience

Customer Think

In the past few years, retail customers have been through […]. Business publications and news outlets bombard us with news about rising inflation and upcoming recession every single day.


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Artificial intelligence in Retail – What can Wholesale Learn from Retail?


How is artificial intelligence (AI) being used in retail and what can wholesalers take away from it? In this post, I will describe a real-world example of a case in the realm of artificial intelligence in B2C retail. Artificial intelligence in Retail – Practical Example Based on a Shoe Store. Opportunities and Limitations of AI Systems in Retail. Many of the points that apply to retail naturally also apply to wholesale and can therefore be transferred.

Preparing your customer experience for the retail high season

Customer Think

Here are tips for eCommerce owners on meeting your customer’s expectations for CX Now is the time to prepare your customer experience for the retail high season. Let’s look at ways to prepare your business for the retail high season!

Retail 101

Two Quick Retail Sales Tips

MTD Sales Training

I was in Dublin recently with a MAJOR player in the food retail industry and it reminded me of two of the very best retail sales tips that every store should use. And if you don’t sell in retail then next time you are in a store see if the sales assistant uses any of the following one liners on you. Retail Sales Tip 1. Retail Sales Tip 2. Happy selling and if you’d like more tips like these then think about attending our retail sales training programmes.

Technology-Enabled Personalization in Retail

Customer Think

Augmenting Retail space with intelligent technologies that can create an interactive and context-specific personalization experience.

Retail 109

The Secret To Retail ‘Power Couple’ Success? Shared Data

Customer Think

Many high-profile retail partnerships, like celebrity couple Ben Affleck and Jennifer Lopez (“Bennifer”), are proving they too really are meant to be. Did the Earth stand still when Ulta entered Target’s showroom? One thing we can be sure of, the merchandise did not.

Top Tips For Retail Sales Success

MTD Sales Training

BBC Coventry & Warwickshire recently conducted a survey on what customers think of the retail sales professionals they encounter during their shopping trips and how they feel about the sales. [[ This is a content summary only. Retail Sales Training Tips customer experience retail sales retail sales professionals retail selling selling on the shop floor

5 Reasons To Update Your Retail Model For Gen Z

Customer Think

Retail is obsessed with Generation Z – the 68.2 million people between the ages 10 and 25 – for even more compelling economic reasons than the industry was obsessed with Millennials.

The ultimate guide to CX in retail


More and more, the data shows retailers are competing on the quality of their customer experiences. And the most innovative retailers are meeting this challenge head-on in the new digital-first environment. The post The ultimate guide to CX in retail appeared first on Zendesk.

What Do Our Retail Customers Expect From Us?

MTD Sales Training

Want to improve your customer service and retail selling skills? Please check out our Retail Sales Training solutions. All of our retail training programmes are interactive and will equip you to deal with all different types of customer. Retail Sales Training Tips customer need

NielsenIQ launches retail media solution to monetize assets and measure ROI for retailers

Customer Think

NielsenIQ Activate allows retailers to leverage their own data to accelerate new revenue streams.

Unearthing Customer Needs During A Retail Sales Interaction

MTD Sales Training

Good discovery skills are essential if you are to reach the top level of retail sales : being recognised as a trusted advisor by your customers. This is the hallmark of a competent and professional retail salesperson. Retail Sales Training Tips Unearthing needs on retail sales floor

3 Ways Retailers Can Expand Multilingual Capabilities Beyond Customer Service

Customer Think

This was particularly important for industries like retail and travel that were struck by closures and uncertain reopening timelines. Many organizations relied on AI to scale up operational capabilities during the pandemic.

4 Rules – Retail Media Networks And Privacy

Customer Think

Retailers are finally sharing their customer data with other companies in ways that should deliver higher return on investment with each insight. But when opening their doors to buyers, are retailers creating the right experiences by inviting their customers in, as well?

How to make the most out of disruption in retail

Customer Think

It’s an exciting time for retailers. According to Deloitte’s 2022 retail industry outlook, 96% of customers expect a seamless experience across […].

Best Practices in Implementing a Customer Data Platform for Retailers

Customer Think

Gain these ten marketing efficiencies without sacrificing customer experience in-store or online Customer data is one of the most valuable assets a retail company has, but to unlock all its power within, retailers need an effective tool that helps them extract customer information from various channels and organize it into single views.

Behind the Numbers: How Consumer Retail Benefits from CX Training

Miller Heiman Group

This means that, for most consumers, the retail experience may start anywhere: on a website or during a phone call, in an email or on a live chat with customer service. A big box retailer reduced its employee turnover from 45% to 30%.

Retail 104

5 Retail Tech Ideas That Should Thrive In 2022, And 2 On Hold

Customer Think

This is what retail innovation will look like in 2022. Funding for retail technology reached a record $29 billion in the first quarter of 2021, as retailers and tech companies sought to […].

Retail 107

Critical Reasons why Retailers and Manufacturers are Currently Leveraging PIM

Customer Think

As data quality’s direct impact on customer experience (CX) and revenue gets clearer and unignorable for retailers and manufacturers, the quest to find the right solution to empower marketing, commerce, and product takes unprecedented precedence.

Digital Transformation in Retail Industry: A Complete Overview

Customer Think

The retail sector is at its boom since the pandemic. This industry has come out with a significant transformation in the way companies operate. Those limited to their brick-and-mortar store have also embraced this change and moved online.

Tech Is Enabling These 5 Shopper Trends. Is Retail Ready?

Customer Think

Retailers thought digital shopping would forever alter consumer behavior, but actually, it’s the implicit capabilities behind e-commerce that are […].

Retail 105

12 Important Product Knowledge Topics In Retail Sales

MTD Sales Training

Retail Sales – Essential Topics. And does your company offer an online retail experience too? Being up to date on these matters will enable you to have intelligent conversations with your customers about the latest and greatest and will really set you apart from someone who just works in retail as opposed to someone who is a true retail professional – someone that is a trusted advisor to their customers. The 4 Levels Of Retail Sales Knowledge.

How AI can make an immediate impact for retailers this holiday season


But this year, the golden quarter between October and December comes with a lump of coal in the retail stocking. How can retailers get ahead of the new challenges that face their CX teams during the holiday season? 5 ways for retailers to manage holiday ticket volume spikes with AI.

What’s On Trend for Retail in 2022? 5 Predictions

Customer Think

If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected. Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected.

Standing Out in Times of Uncertainty: A Guide for Modern Retailers

Customer Think

As retailers continue to navigate COVID-19 regulations, battle supply chain demands, and attempt to remain agile in a rapidly evolving, digital-first, retail environment, finding new ways to engage consumers and drive loyalty is crucial.

Why Six Big Retailers Are Entering The ‘Service’ Sector

Customer Think

This may be the thinking of many retailers now packaging up and selling their own in-house innovations, from last-mile fulfillment processes to touchless checkout technology. When the customer is your toughest competitor, it’s crucial you get everything right.

What is mobile retailing, and how shopping from your smartphone will continue to grow

Customer Think

Our younger generation is driving the eCommerce sales on mobile; here’s why Mobile retailing is buying and selling goods or services via a smartphone or other mobile device.

How To Outburst With Your Retail Sales On This Holiday Season 2021?

Customer Think

Retailers play an important role in promoting product consumption and manufacturing, serving as a ‘gatekeeper’ between manufacturers and consumers throughout the entire lifespan. Retailers have access to a wide selection of items for eCommerce holiday planning and retail solutions.

The Key to Retail Nurturing: Follow the Buyer’s Pendulum

Sandler Training

The real question here is how an effective retail salesperson can have better conversations while reducing pressure. How do we make that happen in retail? The post The Key to Retail Nurturing: Follow the Buyer’s Pendulum appeared first on Sandler Training.

Looking Back And Ahead: What We Learned From 2021 Retail

Customer Think

If retailers and consumers think price tags are high today, consider all the non-dollar costs that will influence purchase decisions tomorrow, such as time, convenience and (importantly) experience.

What retailers are missing in the digital transformation


Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change. The world’s largest retail trade association brought together industry experts who shared their stories and advice for meeting consumers where they are in the new normal.

The Retail Champion’s Playbook

Sandler Training

Retail champions never stop asking themselves questions about how to improve the customer experience. The post The Retail Champion’s Playbook appeared first on Sandler Training. The answers to these questions generate a unique playbook for your store that sets it apart from competitors. Blog Posts Customer Relationships customer care customer relationships sales success

7 Retail Pharmacy Business Trends You Should Know!

Customer Think

Being in the pharmacy industry, it is essential to know the retail pharmacy business trends. Before Coronavirus hit the world with a pandemic, the retail […]. Not just in pharmacy but in any industry, keeping up with the ongoing trends is a must.

Cyber Grinches Look to Make Retailers’ Second COVID Christmas Rougher Than the First

Customer Think

As retailers hit the home stretch of their second COVID Christmas, they are navigating a broader set of challenges that they bargained for. Instead, retailers are facing […].

2022: A Year of Transition and Opportunity for Retail Brands

Customer Think

Yet necessity is the mother of invention, and retailers have certainly been compelled to be inventive in the COVID era. “Tumultuous” is one way to describe the state of the world over the past couple of years.

Is Alt-Health Retail’s Next Big Growth Opportunity?

Customer Think

Ness may represent a legendary monster in Scotland, but it’s also waking a slumbering need in healthcare, and it’s a need retailers might want to set their alarms to.

How social advocacy is shaping retail consumer trends


This is the first in a series of insights from the National Retail Federation’s Big Show 2021. Read our round-up of retail CX trends for 2021. On the flip side, only 21 percent of overall respondents think retailers shouldn’t raise their voice on social issues.

Challenges eCommerce marketers and retailers look to fix with a CDP

Customer Think

Marketers need to be more data-driven, but some key challenges prevent it Ecommerce can be difficult to succeed in, with many challenges that marketing teams must fix.

Covid Worker Shortages: 5 Customer Experience Fixes Retailers Are Trying

Customer Think

Retailers ended 2021 scrambling to cover for a worker shortage, and food sellers likely felt the worst of the squeeze as shopper demand at the grocery climbed.

6 Non-obvious CX Trends That Will Dominate Retail in 2021


The search term “2021 retail trends” on Google yields a measly 416 million results. For starters, we’ll limit the scope of this blog to customer experience in retail and e-commerce. Here are some non-obvious trends that will define retail in 2021. Experiential retail.

Location Data: How it Helps Retailers Grow Sales and Business

Customer Think

Several studies have found that more than 90 per cent retail companies across the broad spectrum of industries believe location data plays a critical part in their successes.

How Retailers Can Drive Loyalty in the Online Return Era

Customer Think

According to the new Retail CFO Outlook survey from accounting firm BDO, 46% of retailers are accelerating digital transformation plans in response to the disruption over the past 12 months, with 44% taking advantage of new opportunities for product/service innovation.