Customer Think

AUGUST 29, 2022

Here are tips for eCommerce owners on meeting your customer’s expectations for CX Now is the time to prepare your customer experience for the retail high season. Let’s look at ways to prepare your business for the retail high season! You may be wondering what you can do to get ready. By organizing and putting […].

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Customer Experience Retail eCommerce Meetings 134

Customer Think

SEPTEMBER 7, 2022

In the past few years, retail customers have been through […]. Our lives are impacted by the higher costs of everything we need as consumers, but we also are facing business challenges as providers of goods and services.

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Customer Experience Retail 118

Zendesk

MARCH 20, 2023

The retail industry is under enormous pressure to change. What does this mean for retailers? Retailers that rise to the challenge reap the rewards–higher CSAT, deeper customer loyalty, and solid ROI. In this guide, you’ll get the latest retail insights and actionable tips on how to supercharge your CX.

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Customer Think

FEBRUARY 28, 2023

Marketing personalization has become a key strategy for retailers looking to increase customer engagement and drive sales. By tailoring marketing messages and offers to individual customers, retailers can create more relevant and compelling experiences that will help them stand out in a crowded marketplace.

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Zendesk

MAY 9, 2023

The digital transformation in retail has fundamentally changed the way the entire industry operates. From supply chain management to predictive analytics, it has increased speed and efficiency across all areas of the retail business. But with today’s omnichannel retail environment, that’s not always easy. All signs point to yes.

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Customer Think

MARCH 15, 2023

Is your retail store implementing agile and reliable inventory control? 67% of warehouses in a recent survey said they’re considering adopting new technologies to speed up inventory management processes. Inventory control isn’t just for operational efficiency – it benefits your product returns and security processes.

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Zendesk

APRIL 25, 2023

The post AI in Retail: Transform your CX into your competitive edge appeared first on Zendesk.

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Retail 97

Customer Think

DECEMBER 16, 2022

Over the last two years, many commerce industry experts viewed brick-and-mortar retail as an afterthought. With the Covid-19 pandemic forcing retailers to close their doors or drastically curtail operations, it looked like ecommerce would finally land a death blow on the sector. Instead, the retail sector has come roaring […].

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Customer Think

MARCH 27, 2023

Effective marketing and communication strategies are essential for any retail brand looking to attract and retain customers (meaning every retail brand). Personalized omnichannel communications have a successful track record in optimizing the customer experience.

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Customer Think

JULY 13, 2021

Augmenting Retail space with intelligent technologies that can create an interactive and context-specific personalization experience. Technology-driven innovations ranging from one-click ordering to personalized recommendations to smart speakers to anticipatory shipping are redefining shopping.

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Customer Think

JANUARY 3, 2023

They only deal with their distributors, brokers, and retailers but need to communicate with people who actually buy their products. The great bulk of CPG startups operates as B2B companies. They need to be more curious about the way they get and use their products. So long as case volumes grow, they are pleased. So […].

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Retail B2B Marketing Communication 118

Zendesk

NOVEMBER 28, 2022

After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. The National Retail Federation (NRF) predicts that holiday sales will be healthy this year. What’s more, many of those sales will come from ecommerce.

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Zendesk

SEPTEMBER 7, 2022

Change is the only constant in the retail service industry. Almost overnight, retailers big and small had to adapt to a whole new way of serving their customers digitally. Below, we unpack key takeaways from the report and explore what retail “Champions” are doing to win in CX, so you can go from a retail Starter to a retail Champion.

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Retail Digitalization Customer Experience Sales 98

Customer Think

DECEMBER 22, 2022

Changes in the retail environment have been drastic over the last few years. As consumer expectations evolve, so must the customer experience. As the integration of the digital and physical world continues, brands need to evolve to catch up.

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Customer Think

MARCH 25, 2023

The customer experience is inarguably essential for retail brands in terms of revenue growth and general stability. This is true whether a customer browses through a physical store location or an online site. The presentation of both can make or break how the brand is perceived to the customer, which means it could be the […]

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Customer Experience Retail 71

Customer Think

SEPTEMBER 11, 2022

Retail is obsessed with Generation Z – the 68.2 million people between the ages 10 and 25 – for even more compelling economic reasons than the industry was obsessed with Millennials.

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Retail 116

Customer Think

SEPTEMBER 16, 2022

Many high-profile retail partnerships, like celebrity couple Ben Affleck and Jennifer Lopez (“Bennifer”), are proving they too really are meant to be. Did the Earth stand still when Ulta entered Target’s showroom? One thing we can be sure of, the merchandise did not.

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Customer Think

JANUARY 19, 2022

This is what retail innovation will look like in 2022. Funding for retail technology reached a record $29 billion in the first quarter of 2021, as retailers and tech companies sought to […].

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Customer Think

JANUARY 3, 2023

There may be as many as a million retail reward programs in the United States. Is it possible that just one can edge out all the others as the most likely to succeed in 2023? Without stepping through every one of these programs, it’s clear year in and year out that some loyalty initiatives do […].

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Retail 79

Zendesk

FEBRUARY 22, 2023

This is where omnichannel retail comes in. This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations. In this guide, learn more about omnichannel retailing, its benefits, upcoming trends, and how to craft an omnichannel strategy.

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Zendesk

MARCH 2, 2023

The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show.

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Customer Think

DECEMBER 21, 2022

Retailers, don’t burn your bridges. Shoppers are turning to loyalty points to bridge their budgets. It’s hard enough on shoppers that the cost of goods is up 8.2% over 2021 – heck, the cost of food we bring home has risen by 13%, CNBC reports. But now some of the most popular loyalty program operators, […].

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Retail 86

Customer Think

DECEMBER 8, 2021

If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected. Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected.

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Zendesk

JANUARY 31, 2023

Retailers can deliver great omnichannel CX and reap the rewards. The post Top retail trend to watch: Omnichannel CX infographic appeared first on Zendesk. As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets.

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Retail 52

Zendesk

JULY 30, 2021

Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change. The world’s largest retail trade association brought together industry experts who shared their stories and advice for meeting consumers where they are in the new normal.

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Customer Think

OCTOBER 30, 2021

Retailers play an important role in promoting product consumption and manufacturing, serving as a ‘gatekeeper’ between manufacturers and consumers throughout the entire lifespan. Retailers have access to a wide selection of items for eCommerce holiday planning and retail solutions. They are […].

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Customer Think

NOVEMBER 23, 2021

Retailers are finally sharing their customer data with other companies in ways that should deliver higher return on investment with each insight. But when opening their doors to buyers, are retailers creating the right experiences by inviting their customers in, as well?

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Retail Media Digitalization Marketing 82

Zendesk

JANUARY 17, 2023

Within the retail space, it’s not just about meeting your shoppers where they are, keeping up with their expectations, or providing a seamless experience. It’s more than that,” Zendesk’s Amanda Awad, Retail Industry Solutions Expert, explained. “To Walmart is going all-in on this phygital strategy.

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Customer Experience Retail Media Digitalization 52

Zendesk

MARCH 25, 2021

This is the first in a series of insights from the National Retail Federation’s Big Show 2021. Read our round-up of retail CX trends for 2021. A 2020 study by the National Retail Federation (NRF) found that 61 percent of respondents think retailers should take a stance on social justice issues.

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Customer Think

JULY 15, 2021

Retailers thought digital shopping would forever alter consumer behavior, but actually, it’s the implicit capabilities behind e-commerce that are […]. The wheel may be one of humankind’s greatest innovations, but keep in mind that it’s what the tool can do – not the tool itself – that guides history.

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Customer Think

NOVEMBER 24, 2022

If a retail company falls down on its sustainability pledge and no one notices, has it still failed to be sustainable? Lots (and lots and lots) of retailers – and their suppliers – have pledged to become carbon neutral […].

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Customer Think

DECEMBER 14, 2022

One that has seen radical change is retail—which encompasses consumer-facing businesses including stores and restaurants. The COVID-19 pandemic rocked many industries, causing overnight pivots and adjustments for their survival.

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Retail 63

Customer Think

DECEMBER 12, 2021

As retailers hit the home stretch of their second COVID Christmas, they are navigating a broader set of challenges that they bargained for. Instead, retailers are facing […].

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Miller Heiman Group

APRIL 14, 2020

According to research from the IBM Institute for Business Value and the National Retail Federation , 71% of consumers shop in “micromoments”—whenever the impulse strikes—and often while they are doing something else, such as taking a break from a work project, eating lunch or even running on a treadmill.

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Retail Customer Experience Sales Organization 124

Hubspot Sales

MARCH 19, 2022

You’ve always dreamed of owning your own retail business — but the thought of paying for a storefront, employees' wages, and all of the other costs associated with a physical space is downright terrifying. Now more than ever, online retail is a valid option for any aspiring entrepreneur to sell their wares. Online Retail Businesses.

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Retail Suppliers eCommerce Decision-making 87

Zendesk

AUGUST 24, 2022

More and more, the data shows retailers are competing on the quality of their customer experiences. And the most innovative retailers are meeting this challenge head-on in the new digital-first environment. The post The ultimate guide to CX in retail appeared first on Zendesk. How to create fluid conversational experiences.

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Retail Customer Experience Digitalization Innovation 52

QYMATIX

APRIL 26, 2022

How is artificial intelligence (AI) being used in retail and what can wholesalers take away from it? In this post, I will describe a real-world example of a case in the realm of artificial intelligence in B2C retail. Artificial intelligence in Retail – Practical Example Based on a Shoe Store. Transfer to B2B Wholesale.

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