Retail Related Topics 
Customer Think
SEPTEMBER 28, 2022
When it comes down to it, so much of the retail business is about trying to read minds. To make your business thrive, you need to give customers what they want, but figuring out what they want isn’t easy.
Customer Think
JANUARY 20, 2023
Let’s start 2023 with a retail homework assignment. Here’s the point: Retailers and brands tend to confuse customer habits with customer loyalty. List the top three reasons your customers are loyal to you. Convenience doesn’t count. I’ll wait.
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Customer Think
DECEMBER 22, 2022
Changes in the retail environment have been drastic over the last few years. As consumer expectations evolve, so must the customer experience. As the integration of the digital and physical world continues, brands need to evolve to catch up.
Customer Think
DECEMBER 16, 2022
Over the last two years, many commerce industry experts viewed brick-and-mortar retail as an afterthought. With the Covid-19 pandemic forcing retailers to close their doors or drastically curtail operations, it looked like ecommerce would finally land a death blow on the sector.
MTD Sales Training
NOVEMBER 19, 2019
I was in Dublin recently with a MAJOR player in the food retail industry and it reminded me of two of the very best retail sales tips that every store should use. And if you don’t sell in retail then next time you are in a store see if the sales assistant uses any of the following one liners on you. Retail Sales Tip 1. Retail Sales Tip 2. Happy selling and if you’d like more tips like these then think about attending our retail sales training programmes.
Customer Think
SEPTEMBER 7, 2022
In the past few years, retail customers have been through […]. Business publications and news outlets bombard us with news about rising inflation and upcoming recession every single day.
MTD Sales Training
OCTOBER 22, 2012
BBC Coventry & Warwickshire recently conducted a survey on what customers think of the retail sales professionals they encounter during their shopping trips and how they feel about the sales. [[ This is a content summary only. Retail Sales Training Tips customer experience retail sales retail sales professionals retail selling selling on the shop floor
Customer Think
AUGUST 29, 2022
Here are tips for eCommerce owners on meeting your customer’s expectations for CX Now is the time to prepare your customer experience for the retail high season. Let’s look at ways to prepare your business for the retail high season!
Customer Think
JANUARY 6, 2023
Digital transformation is the strategic adoption of various digital technologies, used for improving processes, productivity, enhancing customer care, improving employee experience, managing business risks and helping control costs.
Customer Think
DECEMBER 14, 2022
One that has seen radical change is retail—which encompasses consumer-facing businesses including stores and restaurants. The COVID-19 pandemic rocked many industries, causing overnight pivots and adjustments for their survival.
QYMATIX
APRIL 26, 2022
How is artificial intelligence (AI) being used in retail and what can wholesalers take away from it? In this post, I will describe a real-world example of a case in the realm of artificial intelligence in B2C retail. Artificial intelligence in Retail – Practical Example Based on a Shoe Store. Opportunities and Limitations of AI Systems in Retail. Many of the points that apply to retail naturally also apply to wholesale and can therefore be transferred.
Customer Think
SEPTEMBER 11, 2022
Retail is obsessed with Generation Z – the 68.2 million people between the ages 10 and 25 – for even more compelling economic reasons than the industry was obsessed with Millennials.
Customer Think
DECEMBER 21, 2022
Retailers, don’t burn your bridges. Shoppers are turning to loyalty points to bridge their budgets. It’s hard enough on shoppers that the cost of goods is up 8.2% over 2021 – heck, the cost of food we bring home has risen by 13%, CNBC reports.
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Zendesk
NOVEMBER 28, 2022
After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. The National Retail Federation (NRF) predicts that holiday sales will be healthy this year.
MTD Sales Training
APRIL 15, 2020
Want to improve your customer service and retail selling skills? Please check out our Retail Sales Training solutions. All of our retail training programmes are interactive and will equip you to deal with all different types of customer. Retail Sales Training Tips customer need
MTD Sales Training
NOVEMBER 26, 2019
Good discovery skills are essential if you are to reach the top level of retail sales : being recognised as a trusted advisor by your customers. This is the hallmark of a competent and professional retail salesperson. Retail Sales Training Tips Unearthing needs on retail sales floor
Customer Think
JANUARY 3, 2023
There may be as many as a million retail reward programs in the United States. Is it possible that just one can edge out all the others as the most likely to succeed in 2023?
Customer Think
JANUARY 3, 2023
They only deal with their distributors, brokers, and retailers but need to communicate with people who actually buy their products. The great bulk of CPG startups operates as B2B companies.
Customer Think
SEPTEMBER 16, 2022
Many high-profile retail partnerships, like celebrity couple Ben Affleck and Jennifer Lopez (“Bennifer”), are proving they too really are meant to be. Did the Earth stand still when Ulta entered Target’s showroom? One thing we can be sure of, the merchandise did not.
Zendesk
SEPTEMBER 7, 2022
Change is the only constant in the retail service industry. Almost overnight, retailers big and small had to adapt to a whole new way of serving their customers digitally. Leading retailers create more personalized CX than their competitors. It’s a retail revolution.
Customer Think
FEBRUARY 22, 2022
It’s an exciting time for retailers. According to Deloitte’s 2022 retail industry outlook, 96% of customers expect a seamless experience across […].
Customer Think
NOVEMBER 23, 2021
Retailers are finally sharing their customer data with other companies in ways that should deliver higher return on investment with each insight. But when opening their doors to buyers, are retailers creating the right experiences by inviting their customers in, as well?
Customer Think
NOVEMBER 24, 2022
If a retail company falls down on its sustainability pledge and no one notices, has it still failed to be sustainable? Lots (and lots and lots) of retailers – and their suppliers – have pledged to become carbon neutral […].
Customer Think
MAY 18, 2022
NielsenIQ Activate allows retailers to leverage their own data to accelerate new revenue streams.
Customer Think
MAY 17, 2022
This was particularly important for industries like retail and travel that were struck by closures and uncertain reopening timelines. Many organizations relied on AI to scale up operational capabilities during the pandemic.
Miller Heiman Group
APRIL 14, 2020
This means that, for most consumers, the retail experience may start anywhere: on a website or during a phone call, in an email or on a live chat with customer service. A big box retailer reduced its employee turnover from 45% to 30%.
Customer Think
OCTOBER 5, 2022
Annabelle was flipping through the colorful pages on her tablet. On the screen, she saw an animal that looked strikingly similar to a skunk; however, it was named Zorilla. She blurted out, “Alexa, why do they call that animal a zorilla, while it appears to be a skunk?”
Customer Think
DECEMBER 4, 2022
” OK, maybe talking to millions of dollars in overstocks before unloading them won’t make a retailer’s stores more orderly. “Thank you, piles of ‘90s-era sweaters that didn’t sell. But we must send you away now, at 70% off.”
Customer Think
DECEMBER 8, 2021
If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected. Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected.
MTD Sales Training
NOVEMBER 20, 2019
Retail Sales – Essential Topics. And does your company offer an online retail experience too? Being up to date on these matters will enable you to have intelligent conversations with your customers about the latest and greatest and will really set you apart from someone who just works in retail as opposed to someone who is a true retail professional – someone that is a trusted advisor to their customers. The 4 Levels Of Retail Sales Knowledge.
Zendesk
AUGUST 24, 2022
More and more, the data shows retailers are competing on the quality of their customer experiences. And the most innovative retailers are meeting this challenge head-on in the new digital-first environment. The post The ultimate guide to CX in retail appeared first on Zendesk.
Customer Think
FEBRUARY 2, 2023
Have you read that 25-year-old book, “Message in a Bottle,” from Nicholas Sparks? The 22-year-olds are raving about it.
Customer Think
APRIL 29, 2022
The retail sector is at its boom since the pandemic. This industry has come out with a significant transformation in the way companies operate. Those limited to their brick-and-mortar store have also embraced this change and moved online.
Customer Think
JANUARY 19, 2022
This is what retail innovation will look like in 2022. Funding for retail technology reached a record $29 billion in the first quarter of 2021, as retailers and tech companies sought to […].
Customer Think
NOVEMBER 19, 2022
You’d think $15 trillion would be enough to buy a well-targeted promotion from a major retailer. But not always. Those trillions of dollars represent the combined spending power of women who are older than 50, according to Forbes.
Customer Think
JULY 15, 2021
Retailers thought digital shopping would forever alter consumer behavior, but actually, it’s the implicit capabilities behind e-commerce that are […].
Customer Think
AUGUST 10, 2022
Gain these ten marketing efficiencies without sacrificing customer experience in-store or online Customer data is one of the most valuable assets a retail company has, but to unlock all its power within, retailers need an effective tool that helps them extract customer information from various channels and organize it into single views.
Customer Think
FEBRUARY 11, 2022
As retailers continue to navigate COVID-19 regulations, battle supply chain demands, and attempt to remain agile in a rapidly evolving, digital-first, retail environment, finding new ways to engage consumers and drive loyalty is crucial.
Customer Think
OCTOBER 30, 2021
Retailers play an important role in promoting product consumption and manufacturing, serving as a ‘gatekeeper’ between manufacturers and consumers throughout the entire lifespan. Retailers have access to a wide selection of items for eCommerce holiday planning and retail solutions.
Customer Think
MARCH 11, 2022
This may be the thinking of many retailers now packaging up and selling their own in-house innovations, from last-mile fulfillment processes to touchless checkout technology. When the customer is your toughest competitor, it’s crucial you get everything right.
Customer Think
AUGUST 16, 2022
As data quality’s direct impact on customer experience (CX) and revenue gets clearer and unignorable for retailers and manufacturers, the quest to find the right solution to empower marketing, commerce, and product takes unprecedented precedence.
Customer Think
JULY 25, 2022
Our younger generation is driving the eCommerce sales on mobile; here’s why Mobile retailing is buying and selling goods or services via a smartphone or other mobile device.
Zendesk
JANUARY 17, 2023
Within the retail space, it’s not just about meeting your shoppers where they are, keeping up with their expectations, or providing a seamless experience. It’s more than that,” Zendesk’s Amanda Awad, Retail Industry Solutions Expert, explained. “To
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