Customer Think

JANUARY 20, 2023

Let’s start 2023 with a retail homework assignment. Here’s the point: Retailers and brands tend to confuse customer habits with customer loyalty. List the top three reasons your customers are loyal to you. Convenience doesn’t count. I’ll wait.

Retail 135

Retail 135

Customer Think

APRIL 12, 2024

Can a retailer’s loyalty program drive customer loyalty and become a source of revenue? Some retailers and grocers are already leveraging the idea of augmenting a loyalty program with a paid membership, and, by the numbers, they have very good reason for doing so.

Retail 72

Retail Management Digitalization Marketing 72

Customer Think

MARCH 16, 2023

The retail industry is constantly evolving, and technology has played a significant role in this change. One of the most notable advancements in the retail industry is the use of digital signage.

Retail 118

Retail Cybersecurity Digitalization 118

Customer Think

MAY 20, 2024

Predictive AI Powers Personalized Shopping Experiences In the swiftly changing retail landscape, the gap between consumer expectations and the reality of their shopping experiences is growing.

Retail 64

Retail Customer Experience Marketing 64

Zendesk

APRIL 3, 2023

The world of retail is in a time of change. In the flooded market with almost endless options, many retailers are competing on the quality of their service. This is where retail customer engagement plays a vital role. What is retail customer engagement? Why is customer engagement in retail important?

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98

Customer Think

MARCH 13, 2024

Retail is evolving with the adoption of generative AI, promising to revolutionize operations from product catalog management to customer support. According to McKinsey, integrating gen AI could unlock an additional $310 billion in value for the retail sector, particularly in optimizing customer interactions.

Retail 75

Retail Management 75

Customer Think

JUNE 3, 2023

Eight in 10 retailers have said they plan to sell their goods through additional digital channels in 2023. Leave it to Amazon to level it up to a channel few likely considered: Anywhere. Amazon Anywhere is the online giant’s latest endeavor to further integrate its various sales streams: this time by selling goods on the […]

Retail 117

Retail Digitalization Sales Marketing 117

Planview

JUNE 25, 2024

Unlocking the Power of VSM: A Real-World Case Study A global retailer approached Planview with significant issues in their software delivery process. Planview embarked on a 60-day journey with the retailer, leveraging their VSM platform to uncover insights and drive improvements.

Retail 52

Retail Software Software Stakeholders 52

Customer Think

JULY 13, 2021

Augmenting Retail space with intelligent technologies that can create an interactive and context-specific personalization experience. Technology-driven innovations ranging from one-click ordering to personalized recommendations to smart speakers to anticipatory shipping are redefining shopping.

Retail 137

Retail Innovation Digitalization Marketing 137

Customer Think

MAY 20, 2024

In today’s digital age, the retail industry has undergone significant transformations, driven largely by the rise of e-commerce and consumers’ evolving expectations. Traditionally dominated by physical stores, the home improvement industry has not been immune to these changes.

Retail 64

Retail Customer Experience Digitalization 64

Customer Think

APRIL 21, 2023

Introduction Though the pandemic is over, the retail industry is still contending with serious challenges when it comes to demand. Economic uncertainty and skyrocketing inflation are making consumers more conservative with their finances, as well as more particular about their in-store experience.

Retail 111

Retail Finance 111

Zendesk

SEPTEMBER 7, 2022

Change is the only constant in the retail service industry. Almost overnight, retailers big and small had to adapt to a whole new way of serving their customers digitally. Below, we unpack key takeaways from the report and explore what retail “Champions” are doing to win in CX, so you can go from a retail Starter to a retail Champion.

Retail 98

Retail Digitalization Customer Experience Profitability 98

Customer Think

FEBRUARY 21, 2024

As everybody knows, the retail scene has undergone a significant change, with technology woven into the modern shopping experience. The days when shopping recalled a picture filled with aisles, crowds, and not knowing whether the item or size you want will be available are a distant memory.

Retail 59

Retail Customer Experience Innovation 59

Zendesk

NOVEMBER 28, 2022

After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. The National Retail Federation (NRF) predicts that holiday sales will be healthy this year. What’s more, many of those sales will come from ecommerce.

Retail 98

Retail eCommerce Supply Chain Digitalization 98

Customer Think

JANUARY 19, 2022

This is what retail innovation will look like in 2022. Funding for retail technology reached a record $29 billion in the first quarter of 2021, as retailers and tech companies sought to […].

Retail 137

Retail Innovation 137

Customer Think

DECEMBER 16, 2022

Over the last two years, many commerce industry experts viewed brick-and-mortar retail as an afterthought. With the Covid-19 pandemic forcing retailers to close their doors or drastically curtail operations, it looked like ecommerce would finally land a death blow on the sector. Instead, the retail sector has come roaring […].

Retail 75

Retail eCommerce Customer Experience 75

Customer Think

MAY 28, 2024

Retailers are no longer competing merely on price and product quality but increasingly on the quality and responsiveness of their customer care. In today’s globalized and digital-first marketplace, customer expectations have soared to unprecedented heights.

Retail 75

Retail Digitalization 75

Customer Think

JANUARY 3, 2023

They only deal with their distributors, brokers, and retailers but need to communicate with people who actually buy their products. The great bulk of CPG startups operates as B2B companies. They need to be more curious about the way they get and use their products. So long as case volumes grow, they are pleased. So […].

Retail 119

Retail Marketing B2B Communication 119

Customer Think

FEBRUARY 28, 2023

Marketing personalization has become a key strategy for retailers looking to increase customer engagement and drive sales. By tailoring marketing messages and offers to individual customers, retailers can create more relevant and compelling experiences that will help them stand out in a crowded marketplace.

Retail 72

Retail Marketing Sales Digitalization 72

Customer Think

DECEMBER 6, 2023

Retailers might not be thankful for “50% off” signs, but as they barrel toward Black Friday, they should be thankful for Turtles, toddlers and their own employees. These three shopping influencers – and several others – have helped boost retail traffic in 2023.

Retail 59

Retail 59

Customer Think

APRIL 2, 2024

In the rapidly evolving retail landscape, customer loyalty has emerged as a crucial factor determining the success and sustainability of businesses. For years, retailers have relied on traditional loyalty systems, offering points or discounts based on purchases to incentivize repeat buying behavior.

Retail 58

Retail Digitalization Marketing 58

Zendesk

MARCH 20, 2023

The retail industry is under enormous pressure to change. What does this mean for retailers? Retailers that rise to the challenge reap the rewards–higher CSAT, deeper customer loyalty, and solid ROI. In this guide, you’ll get the latest retail insights and actionable tips on how to supercharge your CX.

Retail 52

Retail Customer Experience 52

Customer Think

DECEMBER 22, 2022

Changes in the retail environment have been drastic over the last few years. As consumer expectations evolve, so must the customer experience. As the integration of the digital and physical world continues, brands need to evolve to catch up.

Retail 72

Retail Customer Experience Digitalization 72

Customer Think

MAY 18, 2023

To stay relevant, retailers must keep track of media trends and continually evaluate how to best serve their customers. It’s a constant endeavour.

Retail 69

Retail Marketing Media Meetings 69

Customer Think

APRIL 23, 2024

For retailers with vast global supply chains, managing hundreds of disparate sites from manufacturing, and warehousing, to stores and customer delivery, and having to deal with geo-political and economic issues disrupting the entire chain of events, the prospect of getting an overview of their sustainability impact is, to put it mildly, a challenge. (..)

Retail 52

Retail Supply Chain Manufacturing Management 52

Customer Think

DECEMBER 21, 2023

With new and rapidly evolving technologies like artificial intelligence (AI) continually transforming the retail industry, many businesses are falling behind their competitors because they’re unclear where to start when it comes to integrating it into their operations.

Retail 64

Retail Artificial Intelligence Customer Experience 64

Customer Think

MARCH 15, 2023

Is your retail store implementing agile and reliable inventory control? 67% of warehouses in a recent survey said they’re considering adopting new technologies to speed up inventory management processes. Inventory control isn’t just for operational efficiency – it benefits your product returns and security processes.

Retail 109

Retail Software Software Management 109

Customer Think

DECEMBER 8, 2021

If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected. Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected.

Retail 126

Retail Meetings Customer Experience Digitalization 126

Customer Think

JUNE 9, 2023

The news spells the imminent end of another iconic institution while spurring another wave of discussion about the future of retail. After years of struggles, Bed Bath & Beyond filed for Chapter 11 bankruptcy protection – and initiated store closings. What can brick-and-mortar stores do to remain relevant, let alone […]

Retail 80

Retail Customer Experience 80

Nutshell

JUNE 15, 2023

There are countless types of software out there that can help your retail or ecommerce company drive better results, and the best strategy is to combine several of those tools in a tech stack for your business. But what tools should be included in a retail and ecommerce tech stack? Having the right tools is a must for any company.

eCommerce 62

eCommerce Retail Software Software 62

Customer Think

APRIL 12, 2024

In the fast-paced and ever-evolving retail sector, understanding the customer has never been more crucial. The sheer volume of choices available to consumers today, from a quick online search to the aisles of a grocery store, highlights the importance of creating a standout customer experience (CX) right from the first interaction.

Retail 69

Retail Customer Experience Digitalization Marketing 69

Zendesk

JULY 30, 2021

Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change. The world’s largest retail trade association brought together industry experts who shared their stories and advice for meeting consumers where they are in the new normal.

Retail 98

Retail Digital Transformation Digitalization eCommerce 98

Customer Think

NOVEMBER 13, 2023

In the competitive world of travel clothing retail, brands are constantly seeking innovative ways to stand out and connect with their customers. One effective approach is the implementation of a community-building strategy.

Retail 72

Retail Customer Experience Innovation Marketing 72

Customer Think

MARCH 27, 2023

Effective marketing and communication strategies are essential for any retail brand looking to attract and retain customers (meaning every retail brand). Personalized omnichannel communications have a successful track record in optimizing the customer experience.

Retail 64

Retail Customer Experience Communication Marketing 64

Zendesk

MARCH 25, 2021

This is the first in a series of insights from the National Retail Federation’s Big Show 2021. Read our round-up of retail CX trends for 2021. A 2020 study by the National Retail Federation (NRF) found that 61 percent of respondents think retailers should take a stance on social justice issues.

Retail 98

Retail Advertising Media Customer Experience 98

Customer Think

OCTOBER 30, 2021

Retailers play an important role in promoting product consumption and manufacturing, serving as a ‘gatekeeper’ between manufacturers and consumers throughout the entire lifespan. Retailers have access to a wide selection of items for eCommerce holiday planning and retail solutions. They are […].

Retail 111

Retail eCommerce Manufacturing Sales 111

Customer Think

JANUARY 3, 2023

There may be as many as a million retail reward programs in the United States. Is it possible that just one can edge out all the others as the most likely to succeed in 2023? Without stepping through every one of these programs, it’s clear year in and year out that some loyalty initiatives do […].

Retail 80

Retail 80