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State of Retail CX 2023

Zendesk

The retail industry is under enormous pressure to change. What does this mean for retailers? Retailers that rise to the challenge reap the rewards–higher CSAT, deeper customer loyalty, and solid ROI. In this guide, you’ll get the latest retail insights and actionable tips on how to supercharge your CX.

Retail 98
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The Future of CX in Retail

Customer Think

As 2024 unfolds, the dynamic landscape of retail invites the evolution of how retailers approach customer experience (CX). In order for retailers to earn consumer loyalty during the new year, they must incorporate several strategies into their […]

Retail 69
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Unleashing Growth: Navigating Retail Success with Continuous Improvement

Kainexus

Staying ahead of the curve is paramount to success in the ever-evolving retail landscape. With consumer preferences, market trends, and technology constantly shifting, retailers must adapt and innovate continuously to remain competitive. This is where the concept of continuous improvement becomes invaluable.

Retail 70
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Transforming the Retail Customer Experience: Three Strategic Uses of Predictive AI

Customer Think

Predictive AI Powers Personalized Shopping Experiences In the swiftly changing retail landscape, the gap between consumer expectations and the reality of their shopping experiences is growing.

Retail 64
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Finding Subscription Success: Three Strategies for Grocers and Omnichannel Retailers

Customer Think

Can a retailer’s loyalty program drive customer loyalty and become a source of revenue? Some retailers and grocers are already leveraging the idea of augmenting a loyalty program with a paid membership, and, by the numbers, they have very good reason for doing so.

Retail 72
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7 Customer-Centric Trends That Will Shape Retail In 2023

Customer Think

Let’s start 2023 with a retail homework assignment. Here’s the point: Retailers and brands tend to confuse customer habits with customer loyalty. List the top three reasons your customers are loyal to you. Convenience doesn’t count. I’ll wait.

Retail 135
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The Omnichannel Customer Experience in the Home Improvement Retail Industry

Customer Think

In today’s digital age, the retail industry has undergone significant transformations, driven largely by the rise of e-commerce and consumers’ evolving expectations. Traditionally dominated by physical stores, the home improvement industry has not been immune to these changes.

Retail 64