Tue.May 30, 2023

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Four Trends That Matter to Customers and How Brands Can Resonate

Customer Think

We’re living in a time of transformation. As is such, it should come as no surprise people are critically evaluating what type of future they want to create and be a part of. While trend reports are a valuable tool for better understanding customers, business success relies on much more than recognizing the trends.

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How to Create a Sales Training Program to Nurture Superstars

The Center for Sales Strategy

Salespeople who have been around long enough have seen sales training in multiple forms. They are exposed to it when they begin their career and usually, anytime they switch companies or industries. While these training programs are always important, you cannot simply set it and forget it or try to make your offerings one size fits all. For your people (especially your best people) to grow, you need to be sure that your sales training is nurturing your Superstars.

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How Sales Reps Can Use Generative AI to Sell Faster

Hubspot Sales

It’s easy to be skeptical of AI in a job built on personal interaction. Like all disruption, generative AI in sales has the potential to completely change the way things are done. It also has the potential to rewrite it for the better. Generative AI is a category of algorithms that draws from large, unstructured data sets to create new content, including text and images.

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How To Make The Most Of Paid Loyalty Programs: 5 Rules

Customer Think

It’s no revelation that consumers like to get free stuff. If a loyalty program can convince its members that they’re getting something for free even when they’re paying for it, then it’s got the right stuff.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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How Zendesk AI can start supporting your teams and customers today

Zendesk

Whatever tools we use to make our lives easier, more productive, or more profitable, the message coming out of Relate 2023 was clear: success depends entirely on whether your technology actually helps humans get the job done. Zendesk AI is the CX professional’s latest and greatest toolkit, designed with the support experience top of mind. It’s tailor-made for agents navigating lengthy ticket queues and chat windows, emotional days (we all have them), and more.

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How to Give Customers a 5-Star Checkout Experience

Customer Think

IMAGE SOURCE – Adobe Stock —- Are you giving your customers a 5-star checkout experience when they visit your website? If not, you may be missing out on countless sales and engagement opportunities. In today’s fast-paced digital landscape, online shoppers have more options than ever before.

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The state of customer engagement: Progress, work to be done and a delicate balance

Customer Think

Any regular readers of my posts here on Forbes will probably have realised by now that I am partial to a bit of research and, in particular, research that is part of a time series.

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5 CRM Data Clean Up Tips

Insightly

In today’s world, companies rely on data to manage the end-to-end sales process, power marketing automation campaigns, deliver exceptional customer service, and so much more. In fact, the data in your CRM database is among your most valuable business assets. To keep these critical business functions running smoothly, you need CRM data that’s complete, accurate, well organized, and up to date — but that’s easier said than done.

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Is Resolving the Customer’s Issue Good Enough, or Can We Do Better?

Customer Think

Image by StockSnap from Pixabay As an early-morning runner with a dog, one of the most essential pieces of equipment to ensure success is my headlamp.

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Working With Influencers

Strategic Communications

What do Richard Simmons, Ron Popeil, George Foreman, and Kim Kardashian have in common? Many readers may not have even heard of the first three names, but they do share something in common with Kim Kardashian: They are early examples of influencers. While influencer marketing often seems to be a factor of the digital age, it’s a concept that has been around for decades—ever since people began selling products and looking for ways to spread the word.

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Negotiate Larger Deals More Quickly

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

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How To Make B2B Sales Resemble B2C Experiences in 2023

Customer Think

Limitless resources underline the different approaches for B2B and B2C sales. That’s because, traditionally, it was perceived that B2B sales entailed a lengthier purchasing cycle, mainly due to higher costs of products and services and more stakeholders involved. But what if they could be more similar than we thought?

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Inner Development Goals for a Better Leadership World

MDI Training

Inner Development Goals for a better leadership world Many companies invest in training and programs to prepare their leaders for the challenges of business. But in addition to traditional goals such as increasing sales and optimizing efficiency, Inner Development Goals (IDGs) are also gaining importance. But what exactly are IDGs and why should they matter in leadership development?

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ChatGPT Gets Customer Service Training – And Throws Business Leaders Under The Bus

Customer Think

Yup, ChatGPT is the real deal. A few months ago, I decided to dive into this whole AI revolution, and get myself up to speed on ChatGPT. I also wanted to get a sense of the role it might play in the world of customer experience.

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Leadership Lessons on Scaling, Mentorship & Decision Making W/Laura Terrell

Strategic Planning and Management Insights

What are some fundamental leadership lessons that apply to both the public and private sectors?

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The B2B Sales Leader's Guide for Any Economic Environment

When economic headwinds pick up, sales leaders are the first to sound the alarm — and chart a new course. Longer sales cycles, larger buying committees, increased price pressure, and smaller teams can quickly combine to reduce your margin for error and increase the urgency to find a solution. To thrive in a challenging environment, sales teams need a rock-solid grasp of the fundamentals and the biggest force-multipliers they can get their hands on.

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Breaking Down Barriers with Social Login: Enhancing User Experience and Driving Business Growth

Customer Think

We’re in a digital-first era where everyone expects excellent user experience. And when we talk about user experience, it’s all about how a website or application caters to the need of its customers when they interact with them for the first time.

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May 30 – Customer Success Jobs

SmartKarrot

Role: Customer Success Executive Location: London, England, United Kingdom (On-site) Organization: Space32 As a Customer Success Executive, you’ll be a crucial member of our commercial team, whose primary goals are to qualify leads and convert inquiries from businesses searching for full- or part-time office space. We are constantly improving our procedures, so joining the business at this early stage will also providyou with the opportunity to help design and develop some of our systems.

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IoT and Chatbots Development: The Next Big Thing in Technology

Customer Think

Connectivity rules the world and is considered highly crucial. At such times, two innovative concepts have taken center stage: IoT (Internet of Things) and bot development. Fusing these cutting-edge technologies has become popular, revolutionizing how we interact with devices and machines.

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Revealed: 7 Reasons Why MS Project Not Work Well Any More

SmartKarrot

Let me start with telling you the tale of a great king who once ruled over the world. It was his power and strategic decisions that made people look up to him and under his realm, everything and everybody flourished. Having cracked this formula to success, the king never contemplated changed. This very decision when wrong and the empire started crumbling… This is something that happened to Microsoft Project.

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Mastering Intent Data: Understanding its Importance & Best Practices

Speaker: Joe Apfelbaum, CEO of Ajax Union

In this webinar, Joe Apfelbaum, CEO of Ajax Union and business strategist, will take you through the ABCs of intent data. You'll learn how to effectively use it to drive business results, with practical tips on how to leverage both company and contact intent data to maximize your marketing efforts. Whether you're a seasoned marketer or just getting started, this webinar is a must-attend for anyone looking to stay ahead in the ever-evolving world of digital marketing.

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More Journeys and Why They Matter

Customer Think

This is the second of a two-part series on the various journeys we attribute to different constituents of our businesses. What are they? How do they differ? Why is it important to differentiate? And who needs to be involved and engaged when? That and more can be found in this series!

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