Customer Success Related Topics 
Software Sales Guru
MARCH 13, 2023
The Enlightened Customer Success Manager Koan = A paradox used in Zen Buddhism, usually a short statement or story that causes the hearer to take pause in order to develop enlightenment. CSM Koan= Assurances made by customer success managers reduce customer satisfaction.
Account Manager Tips
MARCH 3, 2021
Customer Success (CS) has broken free of its SaaS origins to become a human-to-human movement. Ronni Gaun, a top 100 CS strategic strategist in 2020 explains why customer success matters and why the revolution is just beginning. Ronni Gaun // Customer Success Strategist.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Desired Path
MAY 5, 2021
The Toronto Customer Success Executive Breakfast is a forum whereby industry leaders meet to discuss the still young and rapidly evolving field of Customer Success. 58% work with annual contract lengths, 33% have multi-year contracts with customers.
Desired Path
MARCH 9, 2023
Engati CX spoke with DesiredPath CEO and Founder, Kia Puhm, to discuss why a customer-centric business model is essential for driving customer retention and avoiding churn. Which is the most neglected thing in the industry of Customer Success?
Advertiser: ZoomInfo
The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Find out how to transform customer success teams into revenue-drivers by downloading the playbook today!
Strategic Account Management Association
NOVEMBER 4, 2022
Six skill sets that capture what account managers must master to do right by their own firms and their customers. The post The Acumen Sextet: An Evergreen Framework for Account Management and Customer Success appeared first on Strategic Account Management Association.
Desired Path
MARCH 9, 2023
Pilley, host of the Women in Customer Success Podcast, sat down with Kia Puhm to discuss how companies can be customer-centric to achieve smarter, faster revenue growth. How did you enter Customer Success? Respect customers, don’t be afraid of them. Marija S.
SBI Growth
MARCH 31, 2020
Going into 2020, Market Leaders were already counting on the majority of their revenue coming from their existing customer base. Most companies build their 2020 Revenue plans on an assumption of GDP growth, and this assumption has shifted. As my.
Customer Think
AUGUST 24, 2022
Customer success has become an interesting topic for software vendors and systems integrators, alike. Blog Customer Loyalty Performance Metrics
SBI Growth
MARCH 19, 2020
In the short history of Customer Success, we have not seen a crisis of this magnitude. CoVid-19 is creating an unprecedented situation. Even those of us that are tenured, and have the gray hair to prove it, don’t have another.
Arpedio
AUGUST 31, 2022
Are you ARPEDIO’s new Student in Customer Success? Are you ARPEDIO’s new Student in Customer Success? ? Are you an aspiring future Customer Success Manager and have a passion for sales? Olivier Dondeyne, Customer Success Manager. +45 careers.
Arpedio
AUGUST 31, 2022
Are you ARPEDIO’s new Student in Customer Success? Are you ARPEDIO’s new Student in Customer Success? ? Are you an aspiring future Customer Success Manager and have a passion for sales? Olivier Dondeyne, Customer Success Manager. +45 careers.
Customer Think
JANUARY 11, 2023
Leading Customer Success platform is the first to deploy generative artificial intelligence to give users sophisticated content and ideas on demand.
|
Help Scout
JUNE 15, 2021
Many want to draw strict boundaries around customer experience and customer success, but I find it much more satisfying to live inside the spectrum rather than at the edges. What is customer experience? What is customer success?
SBI Growth
JANUARY 28, 2020
We have launched and transformed several Customer Success teams. Typically, for new teams, the focus should be on onboarding, value messaging, and renewals. To effectively execute on this, we develop the talent profiles, build playbooks for the team, and design.
Help Scout
FEBRUARY 11, 2022
Customer success boosts lifetime customer value, creates stickier customers, and even provides deeply helpful product insights. Here’s our guide on how to do it well. Read the full article
SBI Growth
MAY 7, 2020
As a sales leader, you have most certainly heard the words “Customer Success,” especially if you are a sales leader for a subscription-based technology company. Some companies tout customer success as the critical driver of their growth.
Help Scout
JANUARY 27, 2022
One of the best steps any SaaS company can take to improve customer retention is an investment in customer success. Read the full article
SBI Growth
AUGUST 7, 2017
Joining us for today’s show is Natalie Fedie, a Vice President of Customer Success who knows how to grow and retain customers. Today’s topic is dedicated to the topic of Customer Success. Natalie and I leverage the How to Make.
SBI Growth
MARCH 17, 2021
Customer Success (CS) teams originated in the mid-1990s in response to the sky-high failure rate of large-scale Customer Relationship Management (CRM) implementations.
Strikedeck
DECEMBER 18, 2020
Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saasVincent Manlapaz, in an interview with Steve McDougal as he shares his insights on why relationships are won or lost during key moments.
Customer Think
DECEMBER 27, 2022
People often mistake customer success for customer satisfaction. Customer satisfaction is a concept centered around a company’s profits. Blog Customer Loyalty Voice of CustomerHowever, there’s a drastic difference between both.
Strikedeck
DECEMBER 29, 2020
Vincent Manlapaz, in an interview with Rama Saripalle talks about the importance of aligning key business processes (CS strategies, customer feedback, and customer experiences) as the leading driver for CS programs' success.
SBI Growth
APRIL 9, 2017
Article Corporate Strategy Marketing Strategy Sales Strategy customer success invest should I invest in customer success
Strikedeck
MARCH 31, 2020
Cairo Amani talks about some essential traits that all Customer Success Leaders should adopt. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas
SBI Growth
APRIL 22, 2017
Article Corporate Strategy Marketing Strategy Product Strategy Sales Strategy build a customer success team csm customer success customer success manager Customer Success Manager hiring profile hiring profile Marketing marketing strategy
Customer Think
JULY 31, 2022
We often hear people using customer support and customer success interchangeably but they are totally different tactics. Customer support refers to solving problems and fixing issues faced by customers. Blog Customer Loyalty Service and Support
Customer Think
OCTOBER 18, 2021
The Customer Success profession was born in 1996, when Vantive, a CRM vendor, realized that their system had a failure rate so high that it drove customers. Blog Customer Experience Customer Loyalty Editor's PickI originally published today’s post on Forbes.
SBI Growth
JULY 19, 2017
Article Corporate Strategy Marketing Strategy Product Strategy Sales Strategy build a customer success team csm customer success customer success manager Customer Success Manager hiring profile hiring profile Marketing marketing strategy
Strikedeck
MAY 26, 2020
Customer Success Customers Onboarding saas value realizationKristen gives insight on the advantages and disadvantages to having remote CSMs.
Desired Path
MARCH 9, 2023
It is a measurement of customer loyalty, based on the question, “On a scale of 1-10, how likely are you to recommend this product?” If the responses are 9 or 10, the customer is a promoter, meaning they would actively tell others about you and encourage them to use your service.
Customer Think
MAY 30, 2022
By concentrating on the most important key performance indicators (KPIs) for assessing customer success, you can more intensively put your efforts into guiding your consumers through their experience and maximizing your product’s […].
Customer Think
SEPTEMBER 6, 2022
How can B2B tech companies define what success looks like for their customers? The truth is that there is no one-size fits all approach to defining customer success, as each business has, and should have, their own unique goals to map back to. Blog Customer Loyalty
SmartKarrot
MARCH 20, 2023
Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Sr. Along with the sales team, secure possibilities for customer renewal and growth. In charge of a group of Customer Success Managers. Role: Sr.
Zendesk
APRIL 1, 2022
The band members face the audience, delivering an experience that creates loyal fans—similar to how your customer success managers (CSMs) work with your customers one-on-one. As your company scales, support agents may struggle to keep your growing customer base happy.
SBI Growth
JULY 25, 2020
With the shift towards retention being the new growth, companies have increasingly seen the incremental value that Customer Success brings. If you are still assessing the benefits of a CS function in today’s world, you will fall behind your peers.
SBI Growth
APRIL 26, 2018
Our guest on SBI TV is Gaye Gilbert, Executive Vice President of Customer Success at First Advantage. Gaye has already implemented customer success initiative while most companies are just now starting to think about getting started. Anyone in customer success in.
Strikedeck
SEPTEMBER 25, 2020
Shreesha talks about the importance of understanding the voice of the customer and how it can give you a more competitive edge. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas
SBI Growth
MARCH 28, 2019
As a Customer Success Leader, to scale your organization, you have to get the most out of your team. Your greatest lever, is how to allocate a Customer Success Professional’s most important asset, their time. In order to drive the.
Strikedeck
MARCH 10, 2020
Deepa talks about how to shift your perspective and proactively meet customer needs and expectations. Customer Success Customers Onboarding saas value realization
SBI Growth
DECEMBER 21, 2017
Corporate Strategy Marketing Strategy Sales Strategy Video Aligned to Achieve alliance b2b sales Chief Marketing Officer CMO csm customer success customer success manager grow customers sales and marketing alignment vice president of customer success vp of customer successOur guest today is Tracy Eiler, the Chief Marketing Officer for InsideView.
Strikedeck
FEBRUARY 18, 2020
Jamie walks through four reasons why she thinks that Marketers make great Customer Success Managers. Customer Success Customers Onboarding saas value realization
Strikedeck
JUNE 8, 2021
During Medallia Experience 21, experts presented five B2B customer success strategies that can drive long-term value. The post 5 Customer Success Strategies from Medallia Experience 21 first appeared on Strikedeck | Customer Success Platform.
Expert insights. Personalized for you.
130 
Let's personalize your content