Why Customer Success Matters w. Ronni Gaun

Account Manager Tips

Customer Success (CS) has broken free of its SaaS origins to become a human-to-human movement. Ronni Gaun, a top 100 CS strategic strategist in 2020 explains why customer success matters and why the revolution is just beginning. Ronni Gaun // Customer Success Strategist.

Renewal Strategies: Executive Insights & Survey Results

Desired Path

The Toronto Customer Success Executive Breakfast is a forum whereby industry leaders meet to discuss the still young and rapidly evolving field of Customer Success. 58% work with annual contract lengths, 33% have multi-year contracts with customers.

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Sep 15 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, United States Organization: Tessian As a Director of Customer Success, you will hire, lead and develop the US CSM team. Act as a key escalation point and exec sponsor for customers.

When Should You Buy Customer Success Software?

SmartKarrot

When your SaaS company gains customers, they need help tracking and keeping customers. You need to have a great customer success platform that assesses customer relationships, product usage, customer onboarding and more.

The Modern Customer Success Playbook

The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Satisfaction won’t cut it. Quarterbacking your customers to long-term success and growth is proven to combat churn and transform customer success teams into revenue-drivers. But where do you start? Download the playbook today!

Sep 16 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Washington, DC, US Organization: Full Measure Education Inc. Implement a project management solution for customers and internal resources to gain insight into the progress of implementations.

Sep 13 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Franklin, TN Organization: Maetz Consulting, LLC As a Customer Success Director, you will spearhead the end-to-end effort to help build a new and thriving Customer Success team from the ground up, one person at a time.

Sep 08 – Customer Success Jobs

SmartKarrot

Role: VP, Global Customer Success Location: San Francisco, CA, US Organization: Elastic As a VP of Global Customer Success, you will own the Elastic customer journey, ensuring the users’ success by driving transformational outcomes powered by Elastic solutions.

Sep 07 – Customer Success Jobs

SmartKarrot

Role: Head of Customer Success Location: Remote, London, England, United Kingdom Organization: Intigriti As a Head of Customer Success, you will be responsible for the entire customer success cycle. Execute consulting projects with customers.

Sep 09 – Customer Success Jobs

SmartKarrot

Role: Global Director, Customer Success Location: Remote, London, England, United Kingdom Organization: MessageBird As a Global Director of Customer Success, you will define the vision, values, and KPIs to achieve customer success in alignment with the sales strategy.

Sep 02 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Boston, MA, US Organization: ECI As a Director of Customer Success, you will establish relationships with key decision-makers among clients to effectively manage expectations.

Aug 27 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, Salinas, CA, US Organization: HeavyConnect As a Vice President of Customer Success, you will act as a role model of HeavyConnect’s values for the Customer Success teams and build on the SaaS customer-centric environment.

Sep 06 – Customer Success Jobs

SmartKarrot

Director of Customer Success Location: Lafayette, Louisiana Metropolitan Area, US Organization: SchoolMint As a Sr. Director of Customer Success, you will manage, grow, professionally develop, and mentor an existing Customer Success team. Role: Sr.

Aug 26 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, Austin, Texas Metropolitan Area, US Organization: SpyCloud As a Customer Success Director, you will maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services.

Aug 24 – Customer Success Jobs

SmartKarrot

Define the various stages of the customer journey and lead the Customer Success teams to ensure the customers achieve the best experience possible within each stage. Utilize customer feedback and performance data to drive both true and perceived customer value.

Customer Success Disasters and How to Avoid Them

SmartKarrot

The recently conducted customer success webinars, specifically “CS Disasters and How to Avoid Them,” have been trending and impacting the CS industry more than ever. It’s highlighted the golden elements of customer success and disasters that are commonly found with them.

Developing Leaders for Customer Success

SmartKarrot

If you lived in and around the customer success space for a while, take a moment and think back to those earlier years. Leadership and the Customer Success Profession. Customer success firmly established a new level of legitimacy and maturity over the last decade or so.

Aug 18 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: St Louis, MO, US Organization: SureCam As a Customer Success Director, you will establish clear retention goals and process milestones for the client and employees to work toward. Ability to deal with incoming customer queries.

Aug 19 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey.

Aug 13 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, United Kingdom Organization: Founder and Lightning As a Director of Customer Success, you will be the main point of contact for commercial negotiations and escalation point for client issues.

Sep 01 – Customer Success Jobs

SmartKarrot

Leverage customer insights and research to measure performance and prioritize customer-focused actions across the organization. Provide functional oversight and management of the strategy to inspire CTTS to deliver a great customer experience. Champion the customer hallmarks.

Aug 11 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Boston, MA, US Organization: ECI As a Director of Customer Success, you will establish relationships with key decision-makers among clients to effectively manage expectations.

Sep 03 – Customer Success Jobs

SmartKarrot

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs.

Aug 17 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Bethesda, MD, US Organization: Mytonomy As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization.

Aug 31 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Salsify As a Director of Customer Success, you will supervise, build and expand the existing Customer Success strategy to enable each member of the team to be the best-trusted advisor for the customers.

Aug 16 – Customer Success Jobs

SmartKarrot

Lead customers increasingly across the geographies around the World, including Europe and North America. Apply here: [link] Role: Customer Success Manager (B2B SaaS) Location: Remote, United Kingdom Organization: Attractions.io

Aug 03 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, Redwood City, CA, US Organization: Exo As a Customer Success Director, you will manage a team who nurture the overall customer relationship, establishing a trusted advisor-type relationship to ensure overall customer satisfaction.

Aug 25 – Customer Success Jobs

SmartKarrot

Partner with Sales, Product, and Clinical in the development of new technologies/products/tools to support expansion and success. Drive and scale a seamless customer onboarding process as we grow through seamless implementations and onboarding processes.

Aug 02 – Customer Success Jobs

SmartKarrot

Role: Strategic Customer Success Manager Location: Austin, TX, US Organization: Rapid7 As a Strategic Customer Success Manager, you will consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention.

Aug 12 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Santa Barbara, CA, US Organization: Tapjoy As a Director of Customer Success, you will oversee the Customer Service function and will partner with the Sales, Operations, and Product teams to ensure the best possible customer experience.

Jul 30 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, Boulder, CO, US Organization: arturo.ai Ensure a plan is in place for each customer, to address governance best practices, change management, training options, engagement and adoption.

Aug 23 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Houston, TX Organization: Ivanti As a Customer Success Manager, you will develop strong relationships with assigned customers and serving as a trusted advisor to key influencers and/or decisions makers.

Jul 27 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: VP/Head of Customer Success Location: Burlingame, CA, US Organization: Focal Systems As a VP/Head of Customer Success, you will plan, monitor, and analyze key metrics for the utilization and performance of our system within installed stores.

Aug 06 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director – Remote Location: Los Angeles, CA, US Organization: Echobox As a Customer Success Director, you will empower customers to connect their goals and challenges with solutions in the platform while increasing usage and adoption rates.

Jul 15 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business.

Jul 21 – Customer Success Jobs

SmartKarrot

Develop a digitally-led, low-touch customer communicationengagement strategy through the customer lifecycle – including onboarding and launch. Integrate into cross-functional experience teams to drive low-touch customer engagement throughout the customer lifecycle.

Jul 28 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: Remote, Chicago, IL, US Organization: Built In As a VP of Customer Success, you will be responsible for target attainment and overseeing strategies to achieve revenue goals.

Aug 10 – Customer Success Jobs

SmartKarrot

Role: Senior Director, Customer Success – Strategic Accounts Location: San Francisco, CA, US Organization: Checkr, Inc As a Senior Director of Customer Success, you will define and execute on a scalable strategy for driving adoption and growth across the customer base.

Jun 28 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success (Nonprofit) Location: San Francisco Bay Area, US Organization: Windfall As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers. Grow and develop the Customer Success team.

Jul 20 – Customer Success Jobs

SmartKarrot

Role: Vice President, Customer Success Location: Redwood City, CA, US Organization: Synack, Inc. As a Vice President of Customer Success, you will develop Synack’s Customer Support strategy that aligns with the next stage of growth and global customer expansion.

Aug 05 – Customer Success Jobs

SmartKarrot

Role: Enterprise, Customer Success Director Location: Santa Barbara, CA, US Organization: Impact As an Enterprise Customer Success Director, you will be delivering world-class support to the top clients.

Jul 23 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

Top Customer Success Communities 2021: The Ultimate List

SmartKarrot

The customer success community is one where members look out for each other. We have compiled a list of all the customer success community resources to support folks in the industry looking out for help. Customer Success Forums. Customer Success Forum.