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Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. MORE
Role: VP Customer Success – BetterUp Care Location: Remote, San Francisco, CA, US Organization: BetterUp As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care. MORE
Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. MORE
The terms key account management and customer success are often used interchangeably within organizations. Customer Success Key Account ManagementHowever, while the two strategies share a few common goals, they are completely different in their implementation. MORE
Customer Success Key Account Management Tools Customer EngagementLack of visibility is one of the biggest problems impacting key account management, even in 2021. MORE
Own the execution and performance of the Customer Success organization. Use data (KPIs, customer outcomes, etc.) Bring new and impactful ideas and best practices to the Customer Success organization. Advocate for the customer to internal stakeholders. MORE
Role: Vice President of Customer Success Location: Remote, United States Organization: Parley Pro As a Vice President of Customer Success, you will drive customer success outcomes and increase lifetime value. Provide support during customer onboarding. MORE
Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. MORE
Role: Vice President of Customer Success Location: Remote, New York, United States Organization: Deep Labs As a Vice President of Customer Success, you will drive Customer Success at the clients through increased renewal rates, expansion of use case, and reduced churn. MORE
Role: Vice President of Customer Success Location: Remote, United States Organization: Robert Walters As a Vice President of Customer Success, you will work with the leadership team to define CS metrics and develop systems to effectively track these. MORE
The Toronto Customer Success Executive Breakfast is a forum whereby industry leaders meet to discuss the still young and rapidly evolving field of Customer Success. 58% work with annual contract lengths, 33% have multi-year contracts with customers. MORE
Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management. MORE
Role: Customer Success Director Location: Remote, Raleigh, NC, US Organization: Onna As a Customer Success Director, you will become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors. MORE
Aggregate customer feedback and identify trends. Work closely with cross-organizational teams to prioritize customer-requested features to yield the greatest ROI. Champion customer messaging strategy to drive customer education and influence customer behaviors. MORE
Role: Director of Customer Success Location: Remote, United States Organization: SheerID As a Director of Customer Success, you will assess Customer Segmentation and make recommendations to ensure our customers’ success as well as the scalability of the customer success program at SheerID. MORE
Attract, hire, and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Create and reinforce a company-wide culture of Customer Success. MORE
Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers. MORE
Role: Customer Success Manager Location: Remote, Houston, TX, US Organization: SpaceQuant As a Customer Success Manager, you will stay up to date with current and prospective customers. Communicating with customers and lenders directly. MORE
Customer Success (CS) has broken free of its SaaS origins to become a human-to-human movement. Ronni Gaun, a top 100 CS strategic strategist in 2020 explains why customer success matters and why the revolution is just beginning. Ronni Gaun // Customer Success Strategist. MORE
Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Help mentor and train new Customer Success Managers. MORE
Design and implement the customer success standard processes, tools, and playbooks to enable scalable growth of brands and creators. Lead and assist customer success team on how to communicate any challenges during the client relationship. MORE
Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. MORE
Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. MORE
Role: Director, Customer Success Management Location: Remote, United States Organization: GRIN As a Director of Customer Success Management, you will develop and scale a world-class customer success management organization. MORE
Role: Director of Customer Success Location: Remote, United States Organization: Tessian As a Director of Customer Success, you will hire, lead and develop the US CSM team. Act as a key escalation point and exec sponsor for customers. MORE
Identify and problem-solve roadblocks before they become barriers to client success. Work collaboratively, internally, and externally, with various teams such as Implementation, User Marketing, Analytics, Product, and Engineering to deliver against customer expectations. MORE
Lead cross-functional initiatives driving NA customer success outcomes to improve the customer experience in each segment. Focus on successful scalable growth, ensuring the right processes and utilization of tools are optimized. Driving customer advocacy through success. MORE
Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience. MORE
Role: VP, Customer Success Location: New York, NY, US Organization: TripActions As a VP of Customer Success, you will build and lead a North American Customer Success organization across all levels. Provide feedback from the customers to the product team. MORE
Role: Director of Customer Success Location: Salt Lake City Metropolitan Area, US (On-site) Organization: IsoTalent As a Director of Customer Success, you will develop and utilize an effective framework for measuring customer success, to monitor and proactively respond to customer needs. MORE
Role: Vice President of Customer Success Location: Palo Alto, CA, US (Hybrid) Organization: Spin Technology As a Vice President of Customer Success, you will lead the CSM team in driving user adoption, technical success, and long-term partnership with the customers. MORE
Define and optimize the customer lifecycle by driving programs and initiatives to improve engagement. Build a customer advocacy program to solicit feedback and foster VP+ relationships within all Tier I accounts. Be the voice of customers to inform the sales process and product roadmap. MORE
Role: Director of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Gorgias As a Director of Customer Success, you will create and execute scalable strategies to improve customer engagement, CSAT, product usage, and retention. MORE
The terms key account management and customer success are often used interchangeably within organizations. Customer Success Key Account ManagementHowever, while the two strategies share a few common goals, they are completely different in their implementation. MORE
Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems. MORE
Role: Vice President, Customer Success Location: Remote, McLean, VA, US Organization: Logi Analytics, an insightsoftware company As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management. MORE
Role: Associate Director, Customer Success Location: Remote, New York, NY, US Organization: Wunderkind As an Associate Director of Customer Success, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. MORE
Director, Customer Success Location: Remote, United States Organization: Matterport As a Sr. Collaborate closely with Matterport Sales and leadership teams to define account management processes, post-sale customer experience, and engagement models. Role: Sr. MORE
Role: Vice President, Customer Success Location: San Francisco, CA, US Organization: Checkr, Inc. As a Vice President of Customer Success, you will build and lead a world-class customer success team. Define and optimize the customer lifecycle. MORE
Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Passionately prioritize the service needs of the customers. MORE
Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue. MORE
Role: VP of Customer Success Location: New York, NY, US Organization: HiredScore As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity. MORE
Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed. MORE
Customer Success Related Topics Kapta
SEPTEMBER 13, 2021
The terms key account management and customer success are often used interchangeably within organizations. Customer Success Key Account ManagementHowever, while the two strategies share a few common goals, they are completely different in their implementation.
SmartKarrot
JANUARY 13, 2022
Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.
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SmartKarrot
JANUARY 12, 2022
Role: VP Customer Success – BetterUp Care Location: Remote, San Francisco, CA, US Organization: BetterUp As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care.
SmartKarrot
JANUARY 11, 2022
Role: Vice President of Customer Success Location: Remote, United States Organization: Parley Pro As a Vice President of Customer Success, you will drive customer success outcomes and increase lifetime value. Provide support during customer onboarding.
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Kapta
SEPTEMBER 13, 2021
The terms key account management and customer success are often used interchangeably within organizations. Customer Success Key Account ManagementHowever, while the two strategies share a few common goals, they are completely different in their implementation.
SmartKarrot
JANUARY 7, 2022
Role: Vice President, Customer Success Location: San Francisco, CA, US Organization: Checkr, Inc. As a Vice President of Customer Success, you will build and lead a world-class customer success team. Define and optimize the customer lifecycle.
SmartKarrot
DECEMBER 17, 2021
Role: Director of Customer Success Location: Salt Lake City Metropolitan Area, US (On-site) Organization: IsoTalent As a Director of Customer Success, you will develop and utilize an effective framework for measuring customer success, to monitor and proactively respond to customer needs.
SmartKarrot
DECEMBER 14, 2021
Role: Vice President, Customer Success Location: Remote, McLean, VA, US Organization: Logi Analytics, an insightsoftware company As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.
SmartKarrot
NOVEMBER 24, 2021
Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue.
Desired Path
MAY 5, 2021
The Toronto Customer Success Executive Breakfast is a forum whereby industry leaders meet to discuss the still young and rapidly evolving field of Customer Success. 58% work with annual contract lengths, 33% have multi-year contracts with customers.
SmartKarrot
DECEMBER 16, 2021
Define and optimize the customer lifecycle by driving programs and initiatives to improve engagement. Build a customer advocacy program to solicit feedback and foster VP+ relationships within all Tier I accounts. Be the voice of customers to inform the sales process and product roadmap.
SmartKarrot
DECEMBER 9, 2021
Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Help mentor and train new Customer Success Managers.
SmartKarrot
NOVEMBER 18, 2021
Attract, hire, and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Create and reinforce a company-wide culture of Customer Success.
SmartKarrot
DECEMBER 2, 2021
Role: Director, Customer Success Management Location: Remote, United States Organization: GRIN As a Director of Customer Success Management, you will develop and scale a world-class customer success management organization.
SmartKarrot
DECEMBER 15, 2021
Own the execution and performance of the Customer Success organization. Use data (KPIs, customer outcomes, etc.) Bring new and impactful ideas and best practices to the Customer Success organization. Advocate for the customer to internal stakeholders.
SmartKarrot
NOVEMBER 23, 2021
Role: Director of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Gorgias As a Director of Customer Success, you will create and execute scalable strategies to improve customer engagement, CSAT, product usage, and retention.
SmartKarrot
NOVEMBER 25, 2021
Identify and problem-solve roadblocks before they become barriers to client success. Work collaboratively, internally, and externally, with various teams such as Implementation, User Marketing, Analytics, Product, and Engineering to deliver against customer expectations.
SmartKarrot
DECEMBER 13, 2021
Role: Associate Director, Customer Success Location: Remote, New York, NY, US Organization: Wunderkind As an Associate Director of Customer Success, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates.
SmartKarrot
NOVEMBER 16, 2021
Role: VP of Customer Success Location: New York, NY, US Organization: HiredScore As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity.
SmartKarrot
DECEMBER 3, 2021
Role: Vice President of Customer Success Location: Remote, United States Organization: Robert Walters As a Vice President of Customer Success, you will work with the leadership team to define CS metrics and develop systems to effectively track these.
SmartKarrot
DECEMBER 10, 2021
Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers.
Account Manager Tips
MARCH 3, 2021
Customer Success (CS) has broken free of its SaaS origins to become a human-to-human movement. Ronni Gaun, a top 100 CS strategic strategist in 2020 explains why customer success matters and why the revolution is just beginning. Ronni Gaun // Customer Success Strategist.
SmartKarrot
NOVEMBER 22, 2021
Role: Customer Success Manager Location: Remote, Houston, TX, US Organization: SpaceQuant As a Customer Success Manager, you will stay up to date with current and prospective customers. Communicating with customers and lenders directly.
SmartKarrot
NOVEMBER 15, 2021
Aggregate customer feedback and identify trends. Work closely with cross-organizational teams to prioritize customer-requested features to yield the greatest ROI. Champion customer messaging strategy to drive customer education and influence customer behaviors.
SmartKarrot
NOVEMBER 10, 2021
Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems.
SmartKarrot
OCTOBER 28, 2021
Role: VP, Customer Success Location: New York, NY, US Organization: TripActions As a VP of Customer Success, you will build and lead a North American Customer Success organization across all levels. Provide feedback from the customers to the product team.
SmartKarrot
OCTOBER 1, 2021
Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Passionately prioritize the service needs of the customers.
SmartKarrot
DECEMBER 1, 2021
Design and implement the customer success standard processes, tools, and playbooks to enable scalable growth of brands and creators. Lead and assist customer success team on how to communicate any challenges during the client relationship.
SmartKarrot
NOVEMBER 11, 2021
Lead cross-functional initiatives driving NA customer success outcomes to improve the customer experience in each segment. Focus on successful scalable growth, ensuring the right processes and utilization of tools are optimized. Driving customer advocacy through success.
SmartKarrot
NOVEMBER 29, 2021
Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services.
SmartKarrot
NOVEMBER 26, 2021
Role: Customer Success Director Location: Remote, Raleigh, NC, US Organization: Onna As a Customer Success Director, you will become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors.
SmartKarrot
NOVEMBER 19, 2021
Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience.
SmartKarrot
NOVEMBER 9, 2021
Role: Vice President of Customer Success Location: Palo Alto, CA, US (Hybrid) Organization: Spin Technology As a Vice President of Customer Success, you will lead the CSM team in driving user adoption, technical success, and long-term partnership with the customers.
SmartKarrot
NOVEMBER 17, 2021
Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts.
SmartKarrot
OCTOBER 26, 2021
Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.
SmartKarrot
OCTOBER 22, 2021
Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes.
SmartKarrot
OCTOBER 7, 2021
Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.
SmartKarrot
OCTOBER 25, 2021
Role: Director of Customer Success Location: Remote, United States Organization: SheerID As a Director of Customer Success, you will assess Customer Segmentation and make recommendations to ensure our customers’ success as well as the scalability of the customer success program at SheerID.
SmartKarrot
OCTOBER 13, 2021
Role: Vice President of Customer Success Location: Remote, New York, United States Organization: Deep Labs As a Vice President of Customer Success, you will drive Customer Success at the clients through increased renewal rates, expansion of use case, and reduced churn.
SmartKarrot
OCTOBER 21, 2021
Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience.
SmartKarrot
SEPTEMBER 15, 2021
Role: Director of Customer Success Location: Remote, United States Organization: Tessian As a Director of Customer Success, you will hire, lead and develop the US CSM team. Act as a key escalation point and exec sponsor for customers.
SmartKarrot
OCTOBER 19, 2021
Director, Customer Success Location: Remote, United States Organization: Matterport As a Sr. Collaborate closely with Matterport Sales and leadership teams to define account management processes, post-sale customer experience, and engagement models. Role: Sr.
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