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ALIGNING A MULTIFUNCTIONAL TEAM TO SOLVE A HEALTHCARE CUSTOMER’S LONG- STANDING PAIN POINT

Strategic Account Management Association

Supporting this long-time customer in working through this pain point required leveraging our deep knowledge of both the customer’s business and wider healthcare trends to first catalyze the customer to address this specific business challenge and then to leverage our executive-level stakeholder contacts to help bring all the relevant pieces into alignment. Pfizer is the winner of the 2021 SAMA Excellence Award for “Innovative Value Co-Creation.”

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The Balanced Scorecard In Healthcare

ClearPoint Strategy

Known as strategic planning, this process allows healthcare providers to develop a long-term vision that ensures their organization will remain financially healthy and their patients will continue to receive the best care possible. The Balanced Scorecard in Healthcare and Why It Is Needed.

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Project Management In Healthcare

ClearPoint Strategy

Healthcare project management can be intense. But patient well-being is also a factor, which makes project management in healthcare more complex—and very important. The execute and monitor stage is unique in healthcare project management. Project Management For Healthcare

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How is the Lean Methodology Practiced in Healthcare?

Kainexus

For many reasons, Lean has been particularly embraced by healthcare organizations. The details of how Lean is practiced in healthcare vary from its use in manufacturing, but the core concepts of value creation, continuous improvement, and respect for people are the same.

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Evidence that Lean CLEAR-ly Works in Healthcare

Kainexus

John Toussaint has long been one of the world's leading practitioners and advocates in the world of Lean healthcare, so it's always great to see what he has to say and share. John recently shared an email newsletter that also included this video message: Lean Healthcare

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Implementing a Culture of Improvement in Healthcare

Kainexus

Across the globe, healthcare leaders are working hard to implement the principles of continuous improvement in their organizations. Leadership Improvement Culture Lean Healthcare

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The Path to Operational Excellence in Healthcare

Kainexus

Across the world, healthcare leaders are increasingly striving to embed the principles of operational excellence and continuous improvement in their organizations. Improvement Culture Lean Healthcare Improvement Process

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What Goes Into A PEST Analysis For Healthcare?

ClearPoint Strategy

For healthcare organizations in the midst of strategic planning , a PEST analysis can be a useful tool. For healthcare organizations today, the practice of performing a PEST analysis is acknowledged as an important component of strategic planning. (It’s

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30 Healthcare Metrics & KPIs To Begin Tracking Today

ClearPoint Strategy

The healthcare industry in the U.S. These changes have spurred healthcare companies to look into new healthcare metrics—or key performance indicators (KPIs)—to decide if they are meeting these new standards. 30 Healthcare Metrics & KPIs.

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8 Examples Of Quality Improvement In Healthcare & Hospitals

ClearPoint Strategy

They take place in the background of most day-to-day operations and are part of most healthcare strategic plans. We’ve defined QI programs and provided some current examples of quality improvement in leading healthcare organizations in the US and Canada.

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The 7 Wastes of Lean in Healthcare

Kainexus

Healthcare organizations , in particular, have found that the approach can be used to reduce costs and improve quality and patient satisfaction at the same time. They are as common in healthcare as they are in manufacturing. Let's take a look at the 7 wastes of Lean in healthcare: Lea

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Understanding What Your Customer Needs to Solve

Strategic Account Management Association

Healthcare Uncategorized Customer knowledge customer-centricity SAMLearning about a customer's journey prior to their need is the gateway to finding solutions. The post Understanding What Your Customer Needs to Solve appeared first on Strategic Account Management Association.

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How To Perform A Gap Analysis In Healthcare

ClearPoint Strategy

The optimal use of time, money, materials, and human resources is perhaps more important in healthcare than in any other industry. In this article, we’ll delve into the importance of a healthcare gap analysis and offer a step-by-step guide on how to perform one.

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How To Do A SWOT Analysis In Healthcare

ClearPoint Strategy

If you need a refresher on SWOT itself before we dive into using it for healthcare, check out our in-depth article on the subject.) In this article, we’ll explain how to do a SWOT analysis in healthcare, and how ClearPoint can help. The Four Steps Of SWOT Analysis In Healthcare.

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Back to Basics - 6 Principles of Lean Healthcare

Kainexus

We think it is important to get very specific about the Lean tools and techniques that produce measurable results for healthcare organizations. What drives the Lean approach in healthcare and what fundamental values should drive each tactical decision? Lean Healthcare

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Healthcare Strategic Planning: An In-Depth Guide

ClearPoint Strategy

A healthcare organization’s strategic plan is designed to identify the necessary actions needed to reach the objectives of the organization. Are you tracking the most important healthcare metrics? Download our 108 healthcare KPIs today.

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Implementing a Culture of Improvement in Healthcare

Kainexus

Across the globe, healthcare leaders are working hard to implement the principles of continuous improvement in their organizations. Leadership Improvement Culture Lean Healthcare

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Healthcare Project Management Software

ClearPoint Strategy

Looking for healthcare project management software that will keep your individual projects on track and support your organization’s broader efforts to deliver high-quality care? Plan and implement your healthcare projects more effectively and efficiently with ClearPoint.

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Delivering Great Customer Service in the Healthcare Industry

Help Scout

Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers. For those working support jobs in healthcare, it can be an especially difficult landscape to navigate.

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How A3 Thinking in Healthcare Achieves Quality Outcomes

Kainexus

Of course, we have a strong opinion about which technology is best , but which methodology makes the most significant impact in healthcare? For those who are new to continuous improvement, all of the terminology and improvement methodologies can get a bit overwhelming.

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Engaging Physicians in Lean: A 2021 Virtual Indiana Lean Healthcare Summit Presentation

Kainexus

At the 2021 Virtual Indiana Lean Healthcare Summit , several incredible Lean leaders shared their experience fostering a state of healthcare excellence within their organizations. Lean Employee Engagement Lean Healthcare

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11 Mission Vs. Vision Statement Examples In Government & Healthcare

ClearPoint Strategy

In this article, we’ll show you some of the best examples we’ve seen of the interplay between mission and vision in the government, healthcare, and finance industries. 11 Mission Vs. Vision Statement Examples In Government, Healthcare & Finance. Healthcare.

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Best Healthcare CRM: Enhance Patient Experiences with Insightly

Insightly

A healthcare customer relationship management (CRM) system is an essential tool for providing quality service, storing information, and building relationships with your patients. Why your healthcare business needs a CRM. Key healthcare CRM functionality.

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Quality Improvement Software Must-Haves for Healthcare

Kainexus

While the quality of care and the patient experience has long been a top priority for healthcare organizations, increasingly they are turning to more formal, systematic approaches to continuous improvement.

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The Institute for Healthcare Improvement Model for Improvement

Kainexus

The Institute for Healthcare Improvement (IHI) Model for Improvement is a straightforward approach that many organizations use to structure their improvement strategies. Lean Healthcare Improvement ProcessThe method focuses on setting goals and teamwork to achieve change. It promotes improvement by looking for answers to three questions: What are we trying to accomplish? How will we know that a change results in improvement? What changes can we make that will achieve improvement?

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How leading healthcare organizations are transforming patient and employee experiences

Zendesk

Learn how leading healthcare organizations are addressing the challenges faced by the industry while creating better patient and employee experiences. The post How leading healthcare organizations are transforming patient and employee experiences appeared first on Zendesk.

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Strategic Management In Healthcare: 5 Things To Consider

ClearPoint Strategy

In healthcare, things change quickly. Some hospitals and healthcare organizations believe that’s a reason to avoid strategic planning—because the change lurking just around the bend is sure to derail even the best-laid plans. Looking for some examples of healthcare strategic plans?

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Linking Budget to Strategy in Healthcare Organizations

ClearPoint Strategy

For healthcare providers, linking budget to strategy streamlines decision making in both routine planning and critical crisis response. Better alignment between budget and strategy allows healthcare organizations to identify opportunities for growth while keeping resource constraints in mind.

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Zendesk for healthcare: transforming patient and employee experieinces

Zendesk

The healthcare industry is going through unprecedented disruption that is putting pressure on healthcare providers, payers, and vendors to adapt quickly to survive. Learn how Zendesk for Healthcare helps support teams deliver exceptional service through any channel.

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How Technology Best Practices Are Influencing the Healthcare Industry

SBI Growth

Article Go-To-Market Strategy Sales Strategy Technology Uncategorized Account Segmentation b2b business Chris Gosline consultant download engagement functions geography Go-To-Market GTM health system healthcare hospital ICP ideal customer profile make the number make your number market segmentation Marketing medical device moore's law products propensity to buy ptb purchase segmentation questionnaire revenue growth sales Sales Benchmark Index sbi SBI blog services technology tool

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What is the Importance of CRM in the Healthcare Industry

Apptivo

The Healthcare industry is a fast-paced booming sector where new technologies and innovation work along for the betterment of humans. Also, governments across the globe make it a mandate to make sure that healthcare reaches the grassroots level. What Is A Healthcare CRM?

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How CX helps healthcare SMBs earn healthy bottom lines

Zendesk

The pressure is on healthcare companies to deliver a better end-to-end customer experience—otherwise, it is truly an insult to injury. Only 18% of healthcare customer service agents say they are effective at finding the information needed to do their job well.

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Top 4 Challenges of AI Chatbot in Healthcare & How to Overcome

Customer Think

In the past few years, the healthcare industry has leveraged artificial intelligence to create many success stories. From vaccine development and treatment designs to even using AI for healthcare system analysis, AI has revolutionized healthcare in unimaginable ways.

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The 5 Most-Needed Qualities for Leadership in Healthcare

CMOE

The healthcare industry is complex and dynamic. In fact, the opportunity for improvement in healthcare is estimated to be more than $500 billion. Clearly, there are many opportunities for growth, and healthcare leaders are looking for innovative ways to capitalize on this potential.

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Effective ways to increase access to healthcare stakeholders by 350%

Clarity Engagement Solutions

Pharma companies and healthcare ecosystems are now slowly emerging from a corona lock down of astronomic proportions. Unfortunately, this translated into pushing the same branded content messages via email not only to physicians, but a broad range of healthcare stakeholders.

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Effective ways to increase access to healthcare stakeholders by 350%

Clarity Engagement Solutions

Pharma companies and healthcare ecosystems are now slowly emerging from a corona lock down of astronomic proportions. Unfortunately, this translated into pushing the same branded content messages via email not only to physicians, but a broad range of healthcare stakeholders.

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How To Perform A Gap Analysis In Healthcare

ClearPoint Strategy

The optimal use of time, money, materials, and human resources is perhaps more important in healthcare than in any other industry. In this article, we’ll delve into the importance of a healthcare gap analysis and offer a step-by-step guide on how to perform one.

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How Much Does It Cost To Develop A Healthcare Mobile App?

Customer Think

The healthcare industry has rapidly transformed its services before our eyes. In the USA, it was estimated that over $250 billion were spent developing healthcare facilities. It has contributed to the digital revolution of mHealth apps.

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Top 5 Tips to Make Successful Healthcare-Related Videos

Customer Think

Healthcare-related topics can be challenging to communicate given their sensitive and complex nature, and that’s a challenge that institutions and marketers operating in the niche have to struggle with constantly.

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Top 5 Healthcare Problems & Solutions In 2021

ClearPoint Strategy

Thanks to COVID-19, many healthcare organizations have seen more than their fair share of challenges over the past year. Below are some of the responses we received, along with some insights we’ve gained after partnering with healthcare organizations over the years to improve their operations.

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5 ways to create better employee experiences in healthcare

Zendesk

An increasingly urgent challenge for the healthcare industry is the shortage of skilled healthcare professionals. This is due to the general population getting older, an increase in chronic diseases, the impact of the pandemic, and an aging healthcare workforce.

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22 Commonly Used Quality Performance Measures In Healthcare

ClearPoint Strategy

Wellness checks aren’t just for people—even healthcare systems themselves can benefit from regular evaluations of “fitness” levels. Tracking quality measures in healthcare facilities is the best way to evolve business models because these measures: Use data to assess improvement and progress, while holding facilities accountable to specific goals. 22 Commonly Used Quality Performance Measures In Healthcare. Get a comprehensive list of 108 healthcare KPIs in this free library.

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3 ways healthcare companies are improving customer experience

Zendesk

Healthcare workers were deeply impacted by the global pandemic. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. Read on to see how three healthcare companies are creating better customer experiences.