Customer Think

AUGUST 28, 2023

Healthcare is a unique sector. And today, healthcare is pushing new frontiers with AI and machine learning, robotics, distance care technologies, and more. There is no other industry that undergoes such radical transformations and evolutions.

Healthcare 59

Healthcare Organization Customer Experience 59

Kainexus

SEPTEMBER 22, 2022

For many reasons, Lean has been particularly embraced by healthcare organizations. The details of how Lean is practiced in healthcare vary from its use in manufacturing, but the core concepts of value creation, continuous improvement, and respect for people are the same.

Healthcare 79

Healthcare Manufacturing Customer Value Construction 79

ClearPoint Strategy

DECEMBER 27, 2021

(If you need a refresher on SWOT itself before we dive into using it for healthcare, check out our in-depth article on the subject.) In this article, we’ll explain how to do a SWOT analysis in healthcare, and how ClearPoint can help. In this article, we’ll explain how to do a SWOT analysis in healthcare, and how ClearPoint can help.

Healthcare 98

Healthcare Decision-making Organization Software 98

Insightly

MARCH 22, 2023

Still, they have added layers of complexity required for HIPAA compliance and other healthcare industry regulations. That’s why selecting a healthcare CRM designed for these purposes is the best option for most medical settings. This gives your healthcare operation better control of your patient data.

CRM 52

CRM Healthcare Communication Sales 52

Zendesk

APRIL 17, 2023

Healthcare providers, payers, and vendors must balance patient experience and operational challenges like vendor communication, employee experience, and controlling costs. See how healthcare leaders are transforming their technology to deliver modern, secure experiences.

Healthcare 52

Healthcare Communication 52

Kainexus

MARCH 30, 2021

John Toussaint has long been one of the world's leading practitioners and advocates in the world of Lean healthcare, so it's always great to see what he has to say and share. John recently shared an email newsletter that also included this video message:

Healthcare 120

Healthcare 120

Customer Think

JULY 20, 2023

The healthcare industry has decentralized and branched out from a traditional hospital setting to multiple avenues like, care centers, health hubs, virtual care, retail healthcare, and even your homes!

Healthcare 52

Healthcare Customer Experience Sales Retail 52

Help Scout

JULY 1, 2021

Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers. For those working support jobs in healthcare, it can be an especially difficult landscape to navigate. Why customer service is important in the healthcare industry.

Healthcare 105

Healthcare Decision-making Onboarding Insurance 105

Customer Think

SEPTEMBER 1, 2023

At a time when technology is rapidly changing every aspect of our lives, it is not surprising that the healthcare sector is also undergoing a major transformation. Traditionally bound by physical boundaries and conventional practices, the healthcare industry is now embracing a new paradigm driven by technology-driven innovation.

Healthcare 65

Healthcare Innovation 65

Kainexus

DECEMBER 17, 2020

Healthcare organizations , in particular, have found that the approach can be used to reduce costs and improve quality and patient satisfaction at the same time. They are as common in healthcare as they are in manufacturing. They are as common in healthcare as they are in manufacturing.

Healthcare 108

Healthcare Manufacturing Retail Government 108

Customer Think

NOVEMBER 4, 2023

What’s going on with Providence’s healthcare surveys? Does Providence’s CEO Rod Hochman want to execute a strategy based on gamed survey data? Seems unlikely. Or is Providence Health & Services unaware that it collects deeply flawed survey data? Seems more likely.

Healthcare 45

Healthcare 45

Customer Think

APRIL 28, 2023

How ChatGPT can help healthcare and other industries is consuming conversations far beyond patient and customer experience. As much as we are leading the charge about AI regulation, best practices, and guardrails, we are also seeing the opportunities t.

Healthcare 65

Healthcare Customer Experience 65

Apptivo

SEPTEMBER 21, 2021

The Healthcare industry is a fast-paced booming sector where new technologies and innovation work along for the betterment of humans. Also, governments across the globe make it a mandate to make sure that healthcare reaches the grassroots level. So, how can you manage the operations of the healthcare industry?

CRM 97

CRM Healthcare Suppliers Software 97

Kainexus

NOVEMBER 10, 2020

Across the globe, healthcare leaders are working hard to implement the principles of continuous improvement in their organizations. Continuous improvement is a systematic, repeatable approach to enhancing the quality of care and patients' health outcomes.

Healthcare 108

Healthcare Organization Leadership 108

Clarity Engagement Solutions

DECEMBER 1, 2020

Pharma companies and healthcare ecosystems are now slowly emerging from a corona lock down of astronomic proportions. Unfortunately, this translated into pushing the same branded content messages via email not only to physicians, but a broad range of healthcare stakeholders. They go straight to the bin.

Stakeholders 91

Stakeholders Healthcare Organization Digitalization 91

Clarity Engagement Solutions

DECEMBER 1, 2020

Pharma companies and healthcare ecosystems are now slowly emerging from a corona lock down of astronomic proportions. Unfortunately, this translated into pushing the same branded content messages via email not only to physicians, but a broad range of healthcare stakeholders. They go straight to the bin.

Stakeholders 91

Stakeholders Healthcare Organization Digitalization 91

Customer Think

JUNE 1, 2023

The healthcare industry is witnessing a significant transformation in customer service, thanks to the integration of Artificial Intelligence (AI) in call center operations. Among the pioneers is a leading global healthcare technology company, which has leveraged Conversational AI to optimize its operations and customer service.

Healthcare 52

Healthcare Customer Experience Artificial Intelligence 52

Kainexus

JANUARY 7, 2021

Across the world, healthcare leaders are increasingly striving to embed the principles of operational excellence and continuous improvement in their organizations. Empowering clinical and operational staff to deliver safe, high-quality, reliable care can significantly change results.

Healthcare 97

Healthcare Organization 97

Kainexus

JULY 30, 2021

Of course, we have a strong opinion about which technology is best , but which methodology makes the most significant impact in healthcare? Our experience is that a culture of improvement and innovation requires three things: leadership, method, and technology. Trick question.

Healthcare 98

Healthcare Leadership Innovation 98

ClearPoint Strategy

OCTOBER 5, 2021

Looking for healthcare project management software that will keep your individual projects on track and support your organization’s broader efforts to deliver high-quality care? Plan and implement your healthcare projects more effectively and efficiently with ClearPoint. Creating different reports for different bosses is exhausting.

Healthcare 52

Healthcare Software Software Management 52

Zendesk

SEPTEMBER 23, 2022

The pressure is on healthcare companies to deliver a better end-to-end customer experience—otherwise, it is truly an insult to injury. Only 18% of healthcare customer service agents say they are effective at finding the information needed to do their job well. Success is within reach.

Healthcare 52

Healthcare Customer Experience Small Business Insurance 52

Insightly

JUNE 2, 2022

A healthcare customer relationship management (CRM) system is an essential tool for providing quality service, storing information, and building relationships with your patients. All healthcare companies can benefit from adopting a CRM as it streamlines internal processes and leads to better patient outcomes.

CRM 52

CRM Healthcare Insurance Software 52

Zendesk

MAY 6, 2022

The healthcare industry is going through unprecedented disruption that is putting pressure on healthcare providers, payers, and vendors to adapt quickly to survive. Learn how Zendesk for Healthcare helps support teams deliver exceptional service through any channel.

Healthcare 52

Healthcare 52

ClearPoint Strategy

DECEMBER 21, 2021

In healthcare, things change quickly. Some hospitals and healthcare organizations believe that’s a reason to avoid strategic planning—because the change lurking just around the bend is sure to derail even the best-laid plans. Looking for some examples of healthcare strategic plans? Strategic Management In Healthcare: What is it?

Healthcare 52

Healthcare Management Decision-making Software 52

Kainexus

APRIL 22, 2021

We think it is important to get very specific about the Lean tools and techniques that produce measurable results for healthcare organizations. What drives the Lean approach in healthcare and what fundamental values should drive each tactical decision? So of course, we care a lot about technology solutions that bring it all together.

Healthcare 61

Healthcare Publishing Organization Marketing 61

ClearPoint Strategy

MAY 24, 2021

In this article, we’ll show you some of the best examples we’ve seen of the interplay between mission and vision in the government, healthcare, and finance industries. In this article, we’ll show you some of the best examples we’ve seen of the interplay between mission and vision in the government and healthcare industries. Healthcare.

Government 98

Government Healthcare Decision-making Organization 98

Zendesk

AUGUST 2, 2022

Learn how leading healthcare organizations are addressing the challenges faced by the industry while creating better patient and employee experiences. The post How leading healthcare organizations are transforming patient and employee experiences appeared first on Zendesk.

Healthcare 52

Healthcare Organization 52

Zendesk

MAY 2, 2022

Healthcare workers were deeply impacted by the global pandemic. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. Read on to see how three healthcare companies are creating better customer experiences. 1: Adapt to changing patient needs in the virtual world.

Customer Experience 52

Customer Experience Healthcare Customer Value Communication 52

Zendesk

MAY 2, 2022

An increasingly urgent challenge for the healthcare industry is the shortage of skilled healthcare professionals. This is due to the general population getting older, an increase in chronic diseases, the impact of the pandemic, and an aging healthcare workforce. million people. With over 38,000 employees, it manages £2.5B

Healthcare 52

Healthcare Procurement Suppliers Business Growth 52

ClearPoint Strategy

JUNE 14, 2023

Are you benchmarking measures that will help your healthcare organization?

Healthcare 52

Healthcare Organization 52

ClearPoint Strategy

MARCH 15, 2021

For healthcare providers, linking budget to strategy streamlines decision making in both routine planning and critical crisis response. Healthcare leaders are not only transforming their business models, but also responding to a pandemic requiring more resources and ongoing adaptation to evolving constraints.

Healthcare 52

Healthcare Organization Decision-making Prioritization 52

Customer Think

JANUARY 19, 2022

Healthcare-related topics can be challenging to communicate given their sensitive and complex nature, and that’s a challenge that institutions and marketers operating in the niche have to struggle with constantly.

Healthcare 65

Healthcare Communication Marketing 65

ClearPoint Strategy

FEBRUARY 5, 2021

Thanks to COVID-19, many healthcare organizations have seen more than their fair share of challenges over the past year. To find out more about current healthcare problems—and possible solutions—we put out an open call to industry experts asking: What are some of the top problems related to healthcare and hospital management?

Healthcare 52

Healthcare Communication Software Software 52

ClearPoint Strategy

JUNE 14, 2023

Take a look at what solid benchmarking looks like in the healthcare space.

Healthcare 52

Healthcare 52

ClearPoint Strategy

APRIL 19, 2023

Yes, strategic planning in healthcare is tough!

Healthcare 52

Healthcare 52

Kainexus

JANUARY 13, 2021

While the quality of care and the patient experience has long been a top priority for healthcare organizations, increasingly they are turning to more formal, systematic approaches to continuous improvement. This post is a resource for any healthcare leader considering adopting technology to streamline improvement efforts.

Healthcare 52

Healthcare Software Software Organization 52

Customer Think

NOVEMBER 2, 2021

As a result, the healthcare business would inevitably use the newly discovered mobile computing capability to alter the whole industry. […]. Smartphones have signalled the beginning of a new age in information technology.

Healthcare 69

Healthcare Information Technology 69