NG Data

DECEMBER 12, 2023

Community banks, often overshadowed by larger institutions, are experiencing a resurgence in growth due to big bank branch closures and their unique ability to meet the specific needs of local communities. This shift towards local, community-focused banking could lead to increased migration to community banks in the near future.

Banking 52

Banking Customer Experience Meetings 52

NG Data

FEBRUARY 29, 2024

Teaser offers are popular among banks to attract new customers and deposits. Bank executives should focus on fairness, ease of execution, value, and effectiveness. Source The post Are Teaser Offers Worth the Trouble in Banking? Offers should be clear, consistent, and easy to understand to avoid negative perceptions.

Banking 52

Banking 52

PandaDoc

MARCH 4, 2024

A virtual data room , or VDR, is a secure, online space acting as a repository of a company’s documentation, and serves as a virtual hub where company users share real-time information with other investors, clients or stakeholders when executing investment banking deals. What is a data room for investment banking?

Banking 52

Banking Investors Acquisition Stakeholders 52

NG Data

MARCH 6, 2024

Banks and credit unions should focus on increasing customer engagement to win a larger share of their financial business. Source The post Engaging Existing Customers Drives Banks’ Cross-Sell Success appeared first on NGDATA. Reviving sputtering relationship growth with existing customers can help in cross-selling.

Banking 52

Banking 52

NG Data

OCTOBER 24, 2023

Last month, we attended the Bank Marketing Conference by the American Bankers Association in Austin, which showcased insights, case studies, and networking opportunities. ” The conference covered various topics related to banking marketing strategies, including customer engagement, digital transformation, and brand management.

Banking 52

Banking Marketing Digital Transformation Digitalization 52

NG Data

FEBRUARY 20, 2024

Fiserv, FIS, and Jack Henry dominate the core banking services market, leaving smaller players with unfavorable contracts. Community banks claim services are expensive and delayed. Source The post Community Banks Voice Frustration with Core Tech Providers appeared first on NGDATA.

Banking 52

Banking Marketing 52

The Center for Sales Strategy

MARCH 14, 2023

Building, and maintaining, a talent bank is not for the faint of heart. Now imagine the added stress that occurs when you’ve made a heroic effort to build a great talent bank, and it runs dry.

Banking 92

Banking Management Sales 92

NG Data

FEBRUARY 1, 2024

Banks can't win the fight against scammers alone. They need a unified effort between banks, regulators, law enforcement, and other stakeholders, along with consumer education and improved collaboration. Banks need to secure the mail system to fight check fraud.

Banking 52

Banking Stakeholders Media 52

The Center for Sales Strategy

SEPTEMBER 6, 2022

What if you had a Talent Bank full of these talented people? Would you manage your people differently if you had your next Sales Superstar sitting on the bench, ready to jump in? If you are like most leaders, you would probably hold your people more accountable for meeting expectations, and you would refuse to tolerate poor performance.

Banking 110

Banking Meetings Management Sales 110

NG Data

OCTOBER 25, 2023

In today’s digital landscape, banks must continually adapt their digital toolkits to remain competitive and deliver consistently positive customer experiences. AI plays a central role in developing a customer-led culture, allowing banks to prioritize understanding customer needs, preferences, and pain points.

Banking 52

Banking Digitalization Prioritization Marketing 52

NG Data

MARCH 13, 2024

Collaboration with third-party providers and open banking can enable banks to participate in diverse daily life events and co-create offerings with partners. Banks must address technology debt and outdated systems to achieve seamless digital experiences.

Banking 40

Banking Digitalization 40

NG Data

FEBRUARY 15, 2024

Banking and telcos are under pressure when leveraging customer data, but sometimes in different ways. Source The post Use Case Approach for CDPs in Banking and Telecom appeared first on NGDATA.

Banking 52

Banking Leadership 52

NG Data

FEBRUARY 20, 2024

More consumers are choosing credit unions and small banks for their primary credit cards, as per a recent study. National banks still hold the majority share, but their percentage has declined. Source The post Why Are More People Using Small Banks and Credit Unions?

Banking 52

Banking 52

Customer Think

MARCH 3, 2023

The use of AI continues to proliferate among retail banks to meet demands for personalized customer experiences and enhanced fraud protection, as well as to seize internal efficiencies through automation. This issue can be mitigated using several practical approaches that improve how banking providers manage AI […]

Banking 116

Banking Retail Customer Experience Meetings 116

NG Data

JANUARY 18, 2024

Building and maintaining trust between banks and their communities is important. Banks should listen to their communities, grow partnerships with trusted stakeholders, and provide relevant financial solutions tailored to their customers' needs.

Banking 52

Banking Stakeholders 52

NG Data

FEBRUARY 1, 2024

The study analyzed marketing spending by banks with $2 billion to $10 billion of assets and found that banks reporting marketing expenses grew more than those that did not. Source The post Do Banks That Outspend Their Peers on Marketing Grow Faster?

Banking 52

Banking Marketing 52

NG Data

JANUARY 25, 2024

Sensors are important for improving customer experience in banking and retail environments. Bank attends CES to find new tech and applications, and is interested in facial recognition for ATM access. Employees help vendors understand banking needs. Bank Took a CES ‘Safari’ to Hunt for Innovation appeared first on NGDATA.

Banking 52

Banking Innovation Retail Customer Experience 52

NG Data

DECEMBER 12, 2023

Banks' success depends on attracting and retaining a mix of startups and enterprise clients, and innovative growth methods are needed. This will ensure banks' business portfolios remain vibrant and healthy. Source The post Seven marketing strategies to help banks attract business customers appeared first on NGDATA.

Banking 52

Banking Marketing Innovation CRM 52

NG Data

DECEMBER 6, 2023

Credit unions, Chime, CashApp/Square, SoFi, and PayPal/Venmo outperformed banks in innovation. Filene Research Institute identified opportunities for credit unions to differentiate themselves Source The post Credit Unions Lead Banks on Innovation: Study Shows appeared first on NGDATA.

Banking 52

Banking Innovation 52

NG Data

APRIL 3, 2024

Banks face challenges in managing their legacy cores and personalizing customer experiences. Source The post Blog: The Power of a CDP in Banking Digital Transformations appeared first on NGDATA. Modernizing legacy cores is not a "rip and replace" procedure but can be done in parallel with building mature customer profiles.

Digital Transformation 40

Digital Transformation Banking Digitalization Customer Experience 40

NG Data

NOVEMBER 1, 2023

The post Community banking: A growing alternative appeared first on NGDATA. So why am I, a digital marketer, talking about traditional marketing? Because we still operate in the physical world. While online consumes much of our daily life, it's not everything—not yet.

Banking 52

Banking Digitalization Marketing 52

NG Data

DECEMBER 12, 2023

Banks that allocate more resources to marketing strategies tend to outperform their competitors in several key areas such as loan growth, deposit growth, and revenue generation. This is particularly evident among smaller banks that utilize marketing to boost brand recognition and awareness. appeared first on NGDATA.

Banking 52

Banking Marketing Prioritization 52

NG Data

FEBRUARY 7, 2024

Banks adopting AI face challenges in training frontline staff. Banks need to address these issues by incentivizing employees to become customers themselves and offering simulation tools and microlearning modules. Source The post Banks May Be Ready for Digital Innovation: Many on the Staff Aren’t appeared first on NGDATA.

Banking 52

Banking Innovation Digitalization 52

Customer Think

DECEMBER 1, 2022

In the recent past, big names in the banking sector like Axis Bank and Deutsche Bank have made it to the news for incorporating RPA in their processes. However, even Japan’s biggest banks, like Mitsubishi UFJ Financial Group Inc.(MUFG), MHFG), made headlines for integrating banking […].

Banking 87

Banking Finance 87

NG Data

APRIL 3, 2024

Community banks are facing challenges in adapting to technology, retaining talent, and navigating changing depositor expectations. They are betting on growth, community engagement, and mixed-use buildings to overcome these challenges, despite regulatory overreach being viewed as a major threat to community banks.

Banking 40

Banking 40

NG Data

DECEMBER 18, 2023

Banks and credit unions can use life event marketing to identify and target consumers who are actively seeking specific financial products. Source The post 5 consumer life events banks can’t afford to miss appeared first on NGDATA.

Banking 52

Banking Marketing 52

NG Data

NOVEMBER 8, 2023

Branch networks are shrinking, and banks need to get better at handling this disruptive process with empathy. One study shows that 31% of customers who switched banks did so when a branch closed. The post The Right Way to Balance Digital and Branch Banking appeared first on NGDATA.

Banking 52

Banking Digitalization 52

Customer Think

JANUARY 10, 2023

Banks Should Embrace the Opportunities Created by Open Banking The growth of FinTechs and our increased reliance on online payment platforms has led to a sharp rise in digital banking services, as more and more customers link their accounts between different providers.

Banking 80

Banking Digitalization Innovation 80

NG Data

DECEMBER 6, 2023

This enables them to showcase their achievements confidently, communicate their successes in financial terms that resonate with bank executives, and demonstrate the financial value their work brings to the organization. Source The post A bank marketer’s guide to justifying a budget increase appeared first on NGDATA.

Banking 52

Banking Communication Organization Marketing 52

NG Data

JANUARY 5, 2024

Community banks embracing AI for enhanced efficiency must be wary of regulatory risks, especially those related to fair lending and customer interaction. Source The post Regulatory Perceptions of Artificial Intelligence and What They Mean for Community Banks appeared first on NGDATA.

Artificial Intelligence 52

Artificial Intelligence Banking 52

Customer Think

APRIL 2, 2024

The future of banking is being reshaped by the rapid integration of automation technologies. Banking institutions worldwide are recognizing the transformative power of automation to streamline processes, enhance customer experiences, and drive operational efficiency.

Banking 40

Banking Innovation Customer Experience 40

NG Data

FEBRUARY 15, 2024

Source The post Banks Need Fintech Trust to Combat US$3tn in Fraud appeared first on NGDATA. NASDAQ's Global Financial Crime Report for 2024 reveals that illicit funds worth US$3.1tn flowed through the global economy in the past year. Money laundering and fraud scams were among the biggest criminal activities.

Banking 52

Banking 52

NG Data

OCTOBER 25, 2023

Lack of internal communication is very common in bank marketing, leading to annoyed customers and lower conversion rates. The post How Banks Can Avoid Customer Anger from Uncoordinated Marketing appeared first on NGDATA.

Banking 52

Banking Marketing Communication 52

NG Data

DECEMBER 18, 2023

This technology has notable use cases in community banks, including chatbots for customer support, monitoring transactions, and underwriting loans. While AI can improve loan underwriting and reach underserved borrowers, it cannot replace the value of local knowledge and personal relationships in community banks.

Artificial Intelligence 52

Artificial Intelligence Banking 52

The Center for Sales Strategy

JUNE 29, 2020

While there has always been a need for a strong talent bank , now is the time to really start building one that will set you up for future success. Who should you add to your talent bank? Due to the current economic situation, you have a unique opportunity to find new talent that would have otherwise been unapproachable.

Banking 111

Banking Sales Marketing 111

NG Data

NOVEMBER 1, 2023

Rising interest rates will send banks 'back to the future:' They’ll lean more heavily on deposit-gathering strategies in a way the industry has not seen in nearly two decades, but also start to wrap that into a more holistic relationship approach for their customers.

Banking 52

Banking Retail Innovation 52

NG Data

JANUARY 5, 2024

Source The post Email Marketing in Banking Has Changed: Answers to Key Questions appeared first on NGDATA. Despite the rise of digital marketing, financial services emails still enjoy high open and click-through rates. Financial marketers must focus on relevance, personalization, and targeted content to engage customers.

Banking 52

Banking Marketing Financial Services Digitalization 52