Reasons to Invest in Account Management Software

Kapta

In the key account management world, all too often, we see that companies prefer to pair a customer relationship management platform with various software platforms to perform tasks and manage their clients. Technology CRM Key Account Management

Underutilized Account Management Tools and Techniques

Kapta

But once you lay the groundwork, it's just as crucial to give your account managers access to the tools and resources they need to cultivate the best possible relationships with their clients. Key Account Management

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Differences Between Key Account Management & Customer Success

Kapta

The terms key account management and customer success are often used interchangeably within organizations. Customer Success Key Account ManagementHowever, while the two strategies share a few common goals, they are completely different in their implementation.

Your Guide to Account Management Software in 2022

Kapta

Growing a strong account management team requires more than just good salespeople. It also requires solid account management software to support your team. Technology Account Management Key Account Management Tools

How Zoom Uses AI to Ramp up Sales Certification and Proficiency

Zoom were struggling to ensure that sales reps around the world - with different levels of experience and proficiency – were getting certified on updated messaging. Traditional methods were unexciting, time-consuming and ineffective! But using a new innovative method driven by AI, Zoom managed to: Achieve 100% participation for their certification program, increase the number of practice sales conversations performed by each employee, and standardize feedback and scoring of practice sessions. Find out how in Second Nature’s Customer Case Study!

Lessons from a Winning Global Account Management (GAM) Program

Strategic Account Management Association

It designs, integrates, manages ad supports on-site and cloud-based communications and collaboration technologies for organizations around the globe. A New Enterprise Account Management (EAM) Program. By Danielle Matteson, Vice President, Strategic Accounts Program, AVI-SPL.

The Future of Automated Account Management

Kapta

Relationships are the most important part of successful account management. However, if you take a look at where the average account manager spends their time, it doesn't reflect the same sentiment. Customer Success Key Account Management

9 Unexpected Reasons Why Key Account Management is Important

Account Manager Tips

Why is key account management important? Well, i f you don't have key account management in place, you could leave money on the table, be helpless to competitor threats and put your most valuable clients at risk of defection. Key account management to the rescue! Share. Tweet.

Customer Success Platform vs. Account Management Software

Kapta

The terms key account management and customer success are often used interchangeably within organizations. Customer Success Key Account ManagementHowever, while the two strategies share a few common goals, they are completely different in their implementation.

What is a Partner Manager?

CoSell

A partner manager is an emerging role in today’s world. When we look at skills, it’s easy to see that exceptional partner managers share certain skills in common. Together, they imply that a partner manager has a high tolerance for ambiguity, creativity, and problem-solving.

Strategic account managers (and their bosses) deserve better decision-making tools

Strategic Account Management Association

If you have experienced the pain, humiliation and fear of having to tell your manager that you are not going to hit your “blood number,” your commit for the quarter, then I have news for you: It’s not your fault. Only around 60 percent of account managers are making quota, per HBR.

Enable Your Teams to Work Their Own Way

Speaker: Kim Wasson, Alexis Barone, and Matt Williams

As a project manager, have you ever felt overextended by all the different teams you're expected to lead? With so many people to keep track of, you may feel the need to be in multiple places at once. However, this mentality leads Project Managers to lose focus and become easily frustrated. We must make way for a new perspective on collaboration and leadership--one in which your teams are enabled to work together efficiently and confidently. Once your teams can perform in their own style and pace, you can focus on the big picture: success.

Strategic Alliance Management

Flevy

To cash in on these benefits, leading organizations endeavor to manage their Strategic Alliances worldwide—assigning executives to oversee multiple alliances. However, the competencies required for Strategic Alliance Management aren’t well-known and are a bit convoluted.

15 Reasons Why You Might be a Bad Account Manager

Account Manager Tips

15 Reasons Why You Might be a Bad Account Manager Bad key account managers fail to build business relationships and achieve results. Here are fifteen signs you might be a bad key account manager and how to turn yourself into a good one. Warwick Brown // Account Manager Tips.

How Much Money Does a Key Account Manager Really Make?

Account Manager Tips

How much money does a key account manager make? Find out the average salaries for key account managers in Australia, India, the United Kingdom and the United States and what the job is REALLY like before you decide if it's for you. Are you a new key account manager? Share.

8 Key Account Management Skills in Demand Right Now

Account Manager Tips

What skills do key account managers need? Key account management is a profession in demand. Key Account Managers are in demand by companies now more than ever. Customer Success Manager #7. And then a hero comes along So how do you improve your account management skills?

3 Best Sales Podcasts for Key Account Managers

Account Manager Tips

The best sales podcasts key account managers should listen to Are you a key account manager? Why selling is hard for key account managers Key Account Managers are busy making sure clients get the best from what they've already bought. How are contracts awarded and managed?

Boost Team Engagement with Agile

Speaker: Anthony Crain, Agile Transformation Consultant at cPrime, and Zach Wolfe, Enterprise Customer Success Manager at Wrike

Agile Methodology has led to an era of transparency and collaboration within software and development teams. However, as many project managers have discovered, agile can work in non-technical teams as well. But how about managing both? How do we bridge the gap between technical and non-technical teams to create a holistically agile project? The key is engagement. The engineering team doesn't need to have marketing degrees, and the marketing team doesn’t need a coding bootcamp. What they do need is a sense of engagement in each aspect of the project, and the ability to collaborate as effectively as possible.

Agile-based Competence Management

MDI Training

Site Assessment in the context of agile management development Authors: Josef Wegenberger, Oliver Wegenberger. In the mid-1980s, training needs are surveyed – if at all – by well thought-out training needs surveys using questionnaires sent to all managers.

Top 10 LinkedIn Hashtags Every Key Account Manager Should Follow Now

Account Manager Tips

Top 10 LinkedIn Hashtags Every Key Account Manager Should Follow Now You may not know it, but LinkedIn hashtags are an excellent tool for staying up-to-date in your industry, finding relevant and useful information, and expanding your network. Key Account Management Skills.

What is Key Account Management? (It’s Not What You Think)

Account Manager Tips

Definition of key account management. If you're not sure what key account management is, don't worry, you're not alone. Before we get to that, let me explain how key account management became a business strategy. Key account managers kept them.

Got CXM? Why customer experience management isn’t just a nice-to-have for strategic account management

Strategic Account Management Association

In strategic account management, companies have to address the never-ending question of how to differentiate themselves and gain market share. Add them all together, and you get customer experience management. Customer experience management is complementary to your CRM.

CXM 221

Emotional Intelligence in Leadership

Speaker: Heidi Cerenzia, Edina Murphy, and Alexis Barone, Wrike

Now more than ever, project managers are expected to lead with strong consideration towards their team. The success of a project depends not only on attention to detail and deadlines, but to the human beings behind them. This is where emotional intelligence comes in. With a priority on EQ, project managers create a team that is communicative, engaged, and motivated. And this leads to some serious results. Join Edina Murphy and Heidi Cerenzia of the Wrike team in this panel discussion on how EQ is here to stay.

Managing Enterprise Sales Opportunities: Quality vs. Quantity

Sales Readiness Group

Previously, we discussed why “linearity” doesn’t work when managing enterprise sales opportunities. are less useful when managing an enterprise team. But measuring and managing quality is challenging; it’s not something you can meaningfully track on a sales dashboard.

Account Management Tools to Simplify the KAM Process

Kapta

It requires proactive account management, anticipating client needs, and constantly strengthening the relationship. But without the data and technological resources to support those goals, you can't offer the top-tier service needed to make key account management successful.

Manage Your Stakeholders

Peter Simoons

Tip 22: Manage Your Stakeholders. In an alliance, the alliance manager will need to spend a substantial amount of time in their organization to align the stakeholders to the goals and objectives of the alliance, as well as to secure their support to go forward in the execution.

The 3 Pillars of Key Account Management

KAM With Passion

Are you in charge of a true Key Account Management initiative? A true Key Account Management initiative comes on top of your usual sales and customer management activities. Defining how the initiative will be managed and with which resources is crucial.

Moving From Strategy to Execution

Speaker: Barb Barker and Shannon Riley, Wrike Team

In its simplest state, an organization's Strategic Performance Management context begins with corporate strategies (including objectives) which cascade to business units or equivalent organizational entities (IT), which, in turn, develop aligned strategies. Projects are the temporary initiatives that companies put into place alongside their ongoing operations to achieve specific goals. As a project manager, it is our job to take these initiatives, and execute them effectively within our teams.

Managing the Pipeline to Improve Win Rates

Sales Readiness Group

Managing your team’s sales pipeline is both an art and a science – and that’s why it’s one of the most challenging aspects of sales management. Sales Management Managing Performance Managing the Pipeline

5 Quick Tips to be a Better Key Account Manager

Account Manager Tips

How to be a better key account manager Do you want some quick wins to improve your key account management performance? That's what key account management is about after all. Key account management tips for success 1. Don't be most account managers.

What is the best change management process?

Strategic Planning and Management Insights

Learn more about how we can help you and your team create and manage organizational change with our strategic planning and implementation services. Change management

The Best Way to Gauge Key Account Manager Performance

Kapta

Key Account Managers are tasked with ongoing, dynamic business and relationship management, 365 days a year. After all, key account management isn’t just sales, so it’s not enough to just look at quota. Key Account Management Account Manager performance SWOT tools for KAM VOC

A New Age of Hybrid Leadership

Speaker: Renee Thomas and Alexis Barone, Wrike Team

There are many myths surrounding the idea of remote work: it will cause laziness, procrastination, ineffective communication, lack of motivation, and employee burnout. As pervasive as these myths were, 2020 swiftly kicked them all out the door. Companies can no longer deny the fact that employees can in fact be productive, motivated, and proactive, all while working remotely. On the other side of the coin, some teams still crave the social, in-person dynamic of work. Enter the new model of work, the hybrid schedule. It's time for project managers to gain a new understanding of what good leadership looks like in the future of work. We were all baptized by fire this past year, so now it's time to look back, learn the big lessons, and gain the insights needed to pivot forward. Join us for our panel with Renee Thomas and Alexis Barone of the Wrike Team, in this discussion about the future of work--hybrid, remote, and everything in between.

To Be a Better Account Manager, Be A Better Storyteller

Kapta

As an account manager, you listen to your clients’ problems and needs, then inspire them with stories of possibility with your solutions. As you can see, storytelling can make you a better account manager. Are you ready to take your account management skills to the next level?

Strategic Account Management Best Practices Checklist

The Chapman Group

It is understood that within many organizations there are existing account managers who have either been trained or who are extremely gifted and intuitive in the art and science of strategic account management. Senior management support and participation (Executive Sponsorship).

Top Business Process Management Tools

Agile CRM

Business process management tools are a vital part of any company’s operations. They help organizations streamline workflows, manage resources and information, and provide fast, accurate insight into the data that drives their business. What is Business Process Management?

How Analytics is Improving Strategic Account Management

Kapta

Including account management analytics in your Key Account Management (KAM) Software is a powerful way to improve performance and account growth on an ongoing basis. Leveraging this valuable data improves strategic account management in the following ways.

Agility In Digital Marketing Is Table Stakes For Success

Speaker: Megan Sangha and Amit Pande, Wrike Team

Digital marketing today looks very different from last year, and changes will only continue. As marketers are consistently pressured to face more unknowns and do more with less, many marketing leaders are sharpening their focus on agility and asking some tough but critical questions: Are we as agile as we should be? Can we easily manage campaigns and collaborate from kickoff to launch? Can we quickly access the data we need to inform our decisions? Do we have the right tools to be agile, pivot as needed, and maximize success?

Are You Picking The Wrong Sales Manager?

Engage Selling

Often, the obvious pick for a sales manager is also the wrong one. You have an opening for a sales manager position in your organization. Contrary … Read More » Hiring Observations from the real World hiring sales manager how to hire a sales manager how to hire the right salesperson sales management sales management practices sales managerPicture this. The obvious pick is your top performing sales rep, right? Not necessarily.

Implement & Manage Plan Performance

OnStrategyHQ

Phase 4: Executing Strategy and Managing Performance. You remain in this phase of the strategic management process until you embark on the next formal planning sessions where you start back at the beginning. Train your team to use OnStrategy to manage their part of the plan.

Effective Debt Management For Entrepreneurs

Aepiphanni

Financial Management debt management debt management for business owners debt management for entrepreneurs debt management plan

Forecast management challenges? You have a relationship problem

Upland

Now, revenue teams need to visualize an organization’s hierarchy digitally in order to build and execute a pipeline management solution. Regardless of company size, forecast calls all follow a fairly uniform structure.

Best Practices for a Marketing Database Cleanse

As frustrating as contact and account data management can be, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.