Red Star Kim

AUGUST 1, 2023

11% Marketing/lead generation 11% Selling (winning new clients) 33% Existing client development 0% Referrer management 44% All of them How clear are you on the client (buying) journey?

Decision-making 130

Decision-making Marketing Business Planning Management 130

Red Star Kim

JULY 11, 2022

40% Selling (winning new clients). 10% Existing client development. 0% Referrer development. 11% Marketing/BD fundamentals. 56% Marketing/BD planning process. 33% Overcoming marketing/BD planning issues. Where is the greatest challenge in your M&BD planning: 20% Marketing. 30% All of them. 70% Industry or sector.

Innovation 130

Innovation Marketing Stakeholders Value Proposition 130

Outbound Engine

NOVEMBER 17, 2022

We all know that keeping in touch with clients leads to retention, and an increase in word of mouth, but I want to talk about what your name means to your clients. Every interaction you or your company has with a client develops your brand’s identity for better or for worse.

Marketing 73

Marketing Client Development Media Small Business 73

Account Management Skills

JANUARY 21, 2022

So, know your customer, help them get to their goals” For agency account managers a client development plan template can help guide you through the types of questions you should be asking about your client’s business to help you identify their challenges and provide appropriate solutions.

Account Management 98

Account Management Management Communication Negotiation 98

Revegy

AUGUST 12, 2020

Developing customer insights isn’t a one-time, static exercise. It is an ongoing effort that should be an integrated part of your client development and account planning strategy. Account Intelligence is the Core of Customer Centricity.

Account Planning 69

Account Planning Account Management Stakeholders Client Development 69

Revegy

FEBRUARY 4, 2020

Developing customer insights isn’t a one-time thing, it should be an integrated part of your strategic client development. Steven Covey, in his book ‘7 Habits of highly effective people’ advises readers to ‘seek first to understand, then to be understood.’ And that’s a big challenge for most companies.

Finance 64

Finance Investors Financial Services Account Management 64

SmartKarrot

DECEMBER 20, 2022

Build and scale frameworks for customer success and program management across the customer success team, and with enterprise QSR clients. Develop working relationships with executive leaders across the global QSR clients (will involve global travel when appropriate).

Customer Success 19

Customer Success Suppliers Procurement Client Development 19

SmartKarrot

MAY 31, 2023

Apply here: [link] Role: Customer Success Lead Location: Las Vegas, NV, United States (On-site) Organization: UltraViolet Cyber As a Customer Success Lead, you’ll become the main point of contact for your allocated clients, developing enduring connections and learning everything you can about their needs and priorities.

Customer Success 19

Customer Success Onboarding Client Development Stakeholders 19

Hubspot Sales

OCTOBER 19, 2020

Because the role of a sales coach is people-facing, and can involve some vulnerability, effective sales coaches must be able to engage and build positive relationships with their clients. Developing soft skills can not only help your coaching efforts, but possessing these skills makes it easier for you to teach them to your clients.

Construction 129

Construction Sales Sales Training Communication 129

Hubspot Sales

APRIL 4, 2023

I have a proven track record of helping clients develop practical and sustainable solutions that consider cost-benefit." For example, "My expertise in carbon management, combined with my desire to work on tough problems, makes me an ideal candidate for this position.

Supply Chain 95

Supply Chain Leadership Construction Artificial Intelligence 95

SmartKarrot

FEBRUARY 16, 2023

Role: Customer Success Executive Location: Austin, TX, United States (Hybrid) Organization: Axon As a Customer Success Executive you’ll be a consultant and a spokesperson for your clients, holding frequent phone calls and in-person meetings to direct strategy and execution for reaching each client’s particular goals.

Customer Success 19

Customer Success Account Planning Client Development Stakeholders 19

Arpedio

JUNE 2, 2023

With a proper key account plan, you’ll have a consistent approach to gather crucial information about your important clients, develop a sales strategy, and build strong relationships through proactive management and support.

Account Planning 52

Account Planning Account Management Client Relationships Stakeholders 52

Blue Canyon Partners

DECEMBER 4, 2020

As an example, for many years regulatory pressures and new technology motivated HVAC suppliers to design and develop next generation smart products. As a result, our client developed enhancements that helped residential customers gain 2-3% energy efficiency on their systems.

Suppliers 52

Suppliers Management Supply Chain B2B 52

SmartKarrot

APRIL 22, 2022

Interface with various departments within the organization related to client development and retention. Foster positive and productive relationships with clientele and communicates information to management that is vital to successful relationships. Attend industry association meetings and trade shows, as necessary.

Customer Success 19

Customer Success Insurance Profitability Client Development 19

SmartKarrot

FEBRUARY 3, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Cover-More Group As a Customer Success Manager, you will ensure the successful implementation of the Travel Assist App and Risk Management Portal into clients. Effectively support account managers to retain existing clients.

Customer Success 19

Customer Success Stakeholders Onboarding Account Management 19

Blue Canyon Partners

DECEMBER 4, 2020

As an example, for many years regulatory pressures and new technology motivated HVAC suppliers to design and develop next generation smart products. As a result, our client developed enhancements that helped residential customers gain 2-3% energy efficiency on their systems.

Suppliers 52

Suppliers Management Supply Chain B2B 52

SmartKarrot

DECEMBER 14, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (Hybrid) Organization: Chattermill As a Customer Success Manager, you will work as part of the fantastic Customer Success Team to ensure the clients get the most out of the Chattermill platform.

Customer Success 19

Customer Success Onboarding Account Management Client Development 19

SmartKarrot

MARCH 10, 2022

Apply here: [link] Role: Associate Director – Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Plentific As an Associate Director of Customer Success, you will be leading client meetings and understanding their businesses, offering creative solutions to complex client challenges.

Customer Success 19

Customer Success Customer Experience Account Growth Client Development 19

ProlifIQ

JUNE 21, 2023

It helps account managers identify the specific needs and goals of their clients, develop tailored strategies to meet those needs, and align the organization’s resources to drive customer success.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

SEPTEMBER 14, 2021

Onboarding clients and addressing client questions in a timely way during the 2-week implementation, keeping the customer journey on track with standard implementation timelines. Reviewing clients’ collateral and providing guidance to clients on strategically positioning and communicating their business to WI’s investor network.

Customer Success 18

Customer Success Investors Onboarding Customer Experience 18

SmartKarrot

AUGUST 12, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Integral Ad Science As a Customer Success Manager, you will act as the lead point of contact for any and all matters specific to assigned clients. Develop a trusted advisor relationship with key client stakeholders.

Customer Success 16

Customer Success Government Leadership Decision-making 16

SmartKarrot

JUNE 30, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Integral Ad Science As a Customer Success Manager, you will act as the lead point of contact for any and all matters specific to assigned clients. Develop a trusted advisor relationship with key client stakeholders.

Customer Success 10

Customer Success Stakeholders Client Development Customer Experience 10

SmartKarrot

OCTOBER 13, 2020

You will interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap. Drive engagement and establish strong relationships with clients.

Customer Success 10

Customer Success Client Development Onboarding Organization 10

SmartKarrot

JANUARY 12, 2021

Apply here: [link] Role: Enterprise Customer Success Manager Location: London, England, United Kingdom Organization: Chattermill As an Enterprise Customer Success Manager, you will work as part of the fantastic Customer Success Team to ensure clients get the most out of the Chattermill platform.

Customer Success 10

Customer Success Banking Onboarding Decision-making 10

SmartKarrot

JULY 2, 2021

Apply here: [link] Role: Customer Success Manager Location: Malvern East, Victoria, Australia Organization: Ultradata As a Customer Success Manager, you will be the primary contact between the financial institution clients and Ultradata. Drive sales strategies for upsell to clients.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

APRIL 20, 2021

Manage and track Customer Success activities for your portfolio of clients. Develop a trusted advisor relationship with customer key stakeholders to fully understand your customer’s business strategy and measurements for success.

Customer Success 10

Customer Success Client Onboarding Stakeholders Onboarding 10

SmartKarrot

OCTOBER 5, 2023

Designing an Effective Playbook for Large-Scale Clients Developing an effective playbook for managing large-scale clients helps in driving consistent account growth and sentiment. It provides your team with the guidance and ‘how-to’ on nurturing the relationships and managing the multiple moving parts in an account.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

JANUARY 8, 2021

Role: VP of Customer Success Location: Greater Chicago Area, US Organization: Lucas James Talent Partners As a VP of Customer Success, you will act as the Executive Sponsor for multiple fortune 100 clients. Develop and foster executive level relationships within clients.

Customer Success 10

Customer Success Onboarding Leadership Client Development 10

SmartKarrot

JUNE 21, 2021

Use your data skills to analyze the success of your clients’ campaigns and provide insights on how the users interact with their offers. Create reports based on campaign data and analytics to prepare presentations for sales and help acquire new clients.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

DECEMBER 22, 2020

As a Senior Customer Success Manager, you will be responsible for building and maintaining profitable relationships with large direct and agency Tourism clients. Develop and manage relationships with prospects and existing customers through a combination of daily, out-bound calling and as needed in-person or virtual meetings.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

Brooks Group

JANUARY 2, 2024

How to Develop a Great Sales Team The journey from being a good salesperson to a great one involves a nuanced understanding of customer dynamics, a commitment to building trust, and the ability to leverage emotional triggers. Developing these skills and habits will build a customer-focused, empathetic, confident—and great—sales team.

Sales Training 92

Sales Training Decision-making Sales Communication 92

Account Manager Tips

MAY 25, 2021

Clients developed a strong relationship with their suppliers and enjoyed greater benefits. And everyone was happy (mostly - some clients are never satisfied!). Has access to all levels of management - including the C-suite. Kurzrock, W. 1996), The Sales Strategist, Irwin ) See the difference? Key Account Management Concepts.

Key Account Management 246

Key Account Management Account Management Management Suppliers 246

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Account Manager Tips

APRIL 26, 2021

Here are some things you'll do as a key account manager: Deliver your company's strategy and vision Manage client risk (defection, competitor threats, issue resolution) Gather market intelligence and evaluate emerging trends Drive client development Provide data and insights to help your clients make better decisions.

Key Account Management 242

Key Account Management Account Management Management Negotiation 242

SmartKarrot

JULY 19, 2022

Qualify the client’s organizational structure, available budget and decision process to ensure accurate forecasts of renewal business and new business growth opportunities. Develop healthy business relationships with a broad set of senior executives, key department representatives, and functional users at prospective clients.

Customer Success 3

Customer Success Account Management Onboarding Acquisition 3

SmartKarrot

JANUARY 10, 2022

Design, setup, and run an operating rhythm with Targeting clients to drive usage and adoption. Enable and track sales teams supporting other data management clients. Develop a trusted advisor relationship with key stakeholders and exec sponsors. Apply here: [link].

Customer Success 3

Customer Success Client Onboarding Onboarding Stakeholders 3