Customer Think

JANUARY 23, 2023

Are you an eCommerce retailer? – Revenue in the eCommerce market is projected to reach US$4.48tn in 2023. Are you facing challenges in your business operations? Are you unable to serve the changing customer needs? Before you have any second thoughts about your business, we want you to consider the following statistics.

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Help Scout

AUGUST 22, 2023

Browse the top 12 ecommerce live chat tools. Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Read the full article

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Customer Think

APRIL 18, 2023

it’s time for ecommerce businesses to take a fresh look at data-driven strategies for delivering best-in-class CX, enhancing or expanding their sales channels, and optimizing value for customers. As consumer spending slows and consumer confidence shrinks in the U.S.,

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Customer Think

JUNE 22, 2023

Customer experience is paramount in this competitive eCommerce world with evolving innovations and technologies. In this digitally fast-paced life, offering customers a seamless experience for improved conversions is crucial. One platform that has emerged exceptionally over recent times is Magento 2.

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Nutshell

JUNE 15, 2023

There are countless types of software out there that can help your retail or ecommerce company drive better results, and the best strategy is to combine several of those tools in a tech stack for your business. But what tools should be included in a retail and ecommerce tech stack? Having the right tools is a must for any company.

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Customer Think

DECEMBER 21, 2021

Follow this process to design the ultimate customer experiences eCommerce Personalization is the process of delivering personal experiences on eCommerce sites by dynamically showing content, product recommendations, and specific offers based upon previous actions.

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Groove HQ

JUNE 24, 2022

The post 2022 Ecommerce Platform Guide: WooCommerce vs BigCommerce appeared first on Groove Blog. Comparing WooCommerce and BigCommerce means comparing two of the larger ecomm platforms around -- if you're on WordPress, it's an easier choice, otherwise - we'll help you sort through the options.

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Nutshell

JUNE 20, 2023

Your sales pipeline—that is, the multi-stage journey your leads take to become customers—is the key to unlocking more revenue for your retail and ecommerce company. What does it take to improve a retail and ecommerce sales pipeline? This is one of the most important strategies for an ecommerce company. But how do you do that?

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Customer Think

OCTOBER 12, 2021

The importance of customer engagement in ecommerce businesses has grown manifold ever since the expansion of technology. That is why for the steady growth of the ecommerce business, a high-end customer engagement strategy is essential. The new-age customers have a plethora of options for anything and everything.

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Nutshell

AUGUST 16, 2023

If you’re an ecommerce or retail business looking for a CRM, you might be asking yourself the question, “Should I use a retail and ecommerce-specific CRM?” Plus, we’ll go over: What is a retail & ecommerce-specfic CRM? Advantages of retail & ecommerce CRMs What is a general-purpose CRM? Ready to dive in?

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Customer Think

JUNE 6, 2023

Knowing your customers has always been a gold standard for eCommerce marketers. But truly understanding your customers can mean several things.

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Help Scout

AUGUST 22, 2023

Whether you are building out a new support team or trying to enhance your existing service delivery, this article will help you level up your team by understanding the differences between ecommerce and saas support. Read the full article

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Hubspot Sales

MAY 15, 2020

But even as we are navigating our new normal, there is one place that is experiencing an incredible boom in traffic: eCommerce websites. In other words, if you don’t have an eCommerce store, now is probably the perfect time to make the investment. Let's review the latest eCommerce technology trends to focus on as we move through 2020.

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Help Scout

AUGUST 22, 2023

These 4 ecommerce companies use Help Scout’s multiple instance feature to provide a personalized experience for different groups of customers. Read the full article

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Help Scout

AUGUST 28, 2023

We’ll show you practical ways to improve the customer experience for your ecommerce store so you can get more repeat customers and word-of-mouth referrals. Read the full article

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Help Scout

AUGUST 31, 2023

In this article, we'll cover the most current statistics related to ecommerce. From market share and growth projections to consumer behavior, we'll cover a wide range of data you can use to inform your business or marketing strategy. Read the full article

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Customer Think

JANUARY 24, 2022

Image Credit: Pixabay The eCommerce industry has been experiencing a boom in the past two years. With the advent of the global pandemic, more people resorted to eCommerce to meet their needs. According to Statista, more than 2.14 billion people made online purchases in 2021, which was way higher than the 1.6

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Customer Think

JULY 28, 2021

Image Source Ecommerce multichannel marketing—consistent brand presence across multiple online and offline channels—is an […].

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Customer Think

DECEMBER 1, 2022

In 2020, global ecommerce sales crossed$4.28 Ecommerce is a 24-hour business where speed is of the essence. The internet has revolutionized the worlds of online shopping and retail. trillion, with no sign of this growth slowing down.

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Zendesk

JULY 22, 2022

The ecommerce market has exploded over the past few years and is continuing to grow at an accelerated rate. With more people doing their shopping online than ever before, ecommerce CX has become a priority for many businesses. The future of ecommerce customer service success. gated-cta-in-post].

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Customer Think

NOVEMBER 7, 2021

When it comes to an eCommerce store, it’s all about how much you put into your store will pave […]. Wouldn’t you believe, 36% of small businesses do not have their website at all? It is jarring to know those businesses lack an excellent means of getting sales and profit by not building their business website.

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Customer Think

MAY 7, 2023

In the world of eCommerce, customer segmentation is a vital element of success. One of the most powerful tools for customer segmentation in eCommerce is Software as a […] One of the most powerful tools for customer segmentation in eCommerce is Software as a […]

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Customer Think

DECEMBER 14, 2021

Marketers get closer to true personalization- an essential part of customer retention The Covid-19 pandemic is undeniably one of the driving forces in the newest rise of eCommerce. When the lockdowns were announced worldwide, people had to look for a way to purchase their necessities within the confines of their own homes.

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Customer Think

JULY 9, 2021

For many of today’s retailers, ecommerce is a vital consideration. Consumers have long grown used to shopping online, and a dedicated ecommerce website is an excellent choice. But apps make shopping easier than ever before, and shouldn’t be overlooked.

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Customer Think

FEBRUARY 21, 2023

As a result, SaaS companies must keep pace with these changing expectations to remain competitive and succeed in the eCommerce space. Introduction In today’s fast-paced, technology-driven world, customers have come to expect quick and convenient experiences in all areas of their lives, including online shopping.

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Help Scout

OCTOBER 13, 2021

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support. Read the full article

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Customer Think

JANUARY 23, 2023

B2B eCommerce remains one of the fastest growing and important channels for increasing revenue. According to Digital Commerce 360, manufacturers grew their B2B eCommerce by 18.4%, to $543.25 billion in 2021 from $458.7 This growth is almost 1.5 times larger than the growth in all manufacturing sales.

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Customer Think

OCTOBER 24, 2021

Are you interested in increasing your eCommerce sales in 2022? If so, you’re not alone. Business owners and marketers across all industries understand that they would have a tough time reaching their target audience and securing more sales without digital marketing.

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Customer Think

OCTOBER 21, 2021

In these modern times, B2B marketing in the eCommerce sector is proving to be challenging for companies. What’s interesting is that the B2B brands eCommerce sector has a tremendous […]. Hence, organizations need to step up their efforts to attract and acquire new customers.

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Customer Think

AUGUST 3, 2021

Smart product recommendations are an important aspect of any successful retailer’s ecommerce strategy. They help customers find products that are relevant to their interests at lower costs for the retailer.

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Help Scout

AUGUST 22, 2023

If you want to start conducting ecommerce surveys, here's a curated list of 50+ questions, divided into different sections. These will help you identify customer pain points, identify new growth opportunities, and more. Read the full article

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Help Scout

AUGUST 22, 2023

Customer lifetime value (LTV) is one of the essential elements in the world of ecommerce. It measures the total expected revenue from a single customer over the course of their relationship with your brand. Read the full article

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Help Scout

AUGUST 22, 2023

Ask these ecommerce interview questions to find people with technical expertise, marketing acumen, customer-centricity, and a deep understanding of online consumer behavior. Read the full article

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Customer Think

AUGUST 6, 2021

No matter the size of your ecommerce operation, sometimes there are just too many things to do. You’re only human, after all. Times like these are why you need to consider automating some of your processes.

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Customer Think

NOVEMBER 14, 2022

There are so many things to consider when launching your own eCommerce store. The e-commerce industry is booming, with online sales growing at an exponential rate. Keeping up with the fast-paced world of e-commerce is no easy feat, which is why many businesses fail to thrive in this cut-throat industry.

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Customer Think

AUGUST 12, 2021

Managing complaints is commonly the worst part of running your ecommerce business. No one enjoys being told what they’re doing wrong and even less when the whole world can see it. The easy option to ignore negative reviews and feedback may seem alluring, but it’s not going to help your business. The good news is […].

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Zendesk

JANUARY 17, 2023

Today’s ecommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities, and customer demand. According to Ecommerce News, turnover from online shopping in Europe grew by 13 percent in 2021. In the earlier days of ecommerce, the only digital storefront a company needed was a website.

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