Customer Think

JULY 9, 2021

For many of today’s retailers, ecommerce is a vital consideration. Consumers have long grown used to shopping online, and a dedicated ecommerce website is an excellent choice. But apps make shopping easier than ever before, and shouldn’t be overlooked.

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eCommerce Digitalization Retail Customer Experience 130

Hubspot Sales

NOVEMBER 13, 2023

That’s why your ecommerce packaging needs to be clever, carefully, designed, and inventive. In a perfect world, your ecommerce packaging is so engaging that your visitors don’t only anticipate the item they ordered, but the package itself. Table of Contents What is ecommerce packaging? What do consumers want? have crossed $277.6

eCommerce 111

eCommerce Transportation Advertising Decision-making 111

Customer Think

OCTOBER 24, 2021

Are you interested in increasing your eCommerce sales in 2022? If so, you’re not alone. Business owners and marketers across all industries understand that they would have a tough time reaching their target audience and securing more sales without digital marketing.

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eCommerce Digitalization Sales Marketing 124

Customer Think

AUGUST 3, 2021

Smart product recommendations are an important aspect of any successful retailer’s ecommerce strategy. They help customers find products that are relevant to their interests at lower costs for the retailer.

eCommerce 119

eCommerce Retail Sales Digitalization 119

Customer Think

AUGUST 6, 2021

No matter the size of your ecommerce operation, sometimes there are just too many things to do. You’re only human, after all. Times like these are why you need to consider automating some of your processes.

eCommerce 122

eCommerce Digitalization Marketing 122

Customer Think

NOVEMBER 7, 2021

When it comes to an eCommerce store, it’s all about how much you put into your store will pave […]. Wouldn’t you believe, 36% of small businesses do not have their website at all? It is jarring to know those businesses lack an excellent means of getting sales and profit by not building their business website.

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eCommerce Small Business Profitability Sales 116

Customer Think

AUGUST 12, 2021

Managing complaints is commonly the worst part of running your ecommerce business. No one enjoys being told what they’re doing wrong and even less when the whole world can see it. The easy option to ignore negative reviews and feedback may seem alluring, but it’s not going to help your business. The good news is […].

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eCommerce Management Digitalization Marketing 124

Help Scout

OCTOBER 13, 2021

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support. Read the full article

eCommerce 116

eCommerce Software Software 116

Hubspot Sales

JULY 10, 2024

With the rise of ecommerce sales comes an increase in the use of digital payments and mobile wallets. Here’s a step-by-step explanation of how payment processing works for this retail and ecommerce business. You can also use Square for online transactions if you have an ecommerce shop, sell services, or invoice for appointments.

Banking 105

Banking eCommerce Retail Facilitation 105

Customer Think

JANUARY 24, 2022

Image Credit: Pixabay The eCommerce industry has been experiencing a boom in the past two years. With the advent of the global pandemic, more people resorted to eCommerce to meet their needs. According to Statista, more than 2.14 billion people made online purchases in 2021, which was way higher than the 1.6

eCommerce 111

eCommerce Meetings Digitalization Marketing 111

Customer Think

DECEMBER 14, 2021

Marketers get closer to true personalization- an essential part of customer retention The Covid-19 pandemic is undeniably one of the driving forces in the newest rise of eCommerce. When the lockdowns were announced worldwide, people had to look for a way to purchase their necessities within the confines of their own homes.

eCommerce 116

eCommerce Marketing 116

Groove HQ

JUNE 24, 2022

The post 2022 Ecommerce Platform Guide: WooCommerce vs BigCommerce appeared first on Groove Blog. Comparing WooCommerce and BigCommerce means comparing two of the larger ecomm platforms around -- if you're on WordPress, it's an easier choice, otherwise - we'll help you sort through the options.

eCommerce 111

eCommerce 111

Customer Think

OCTOBER 21, 2021

In these modern times, B2B marketing in the eCommerce sector is proving to be challenging for companies. What’s interesting is that the B2B brands eCommerce sector has a tremendous […]. Hence, organizations need to step up their efforts to attract and acquire new customers.

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eCommerce B2B Marketing Organization 109

Hubspot Sales

APRIL 19, 2022

When choosing a platform for your ecommerce business, it’s important to do your research. That means deciding whether you should build your own ecommerce site instead of using an existing marketplace or platform or pair third-party tools with your site — like using HubSpot’s Sales Hub on your Shopify or BigCommerce store.

eCommerce 111

eCommerce Retail Decision-making Small Business 111

Customer Think

AUGUST 6, 2021

Having great eCommerce marketing strategies has become more critical than ever. Whether you have just started with your online store or you already have a good customer base, your business needs to stay updated with recent eCommerce trends to stand out.

eCommerce 111

eCommerce Marketing Digitalization 111

Zendesk

MAY 4, 2021

In fact, research by McKinsey shows that 10 years of ecommerce adoption was compressed into just three months in 2020. Ecommerce is positioned to keep growing for the next five years and beyond, with new brands looking for ways to set themselves apart. Out-of-the-box integrations power ecommerce experience.

eCommerce 96

eCommerce Retail Facilitation e-Learning 96

Customer Think

APRIL 18, 2023

it’s time for ecommerce businesses to take a fresh look at data-driven strategies for delivering best-in-class CX, enhancing or expanding their sales channels, and optimizing value for customers. As consumer spending slows and consumer confidence shrinks in the U.S.,

eCommerce 110

eCommerce Sales Digitalization Marketing 110

Help Scout

JANUARY 21, 2022

Learn why help desk software is essential for your ecommerce business, and consider these eight options to help you deliver standout support. Read the full article

eCommerce 105

eCommerce Marketing Software Software 105

Zendesk

JULY 22, 2022

The ecommerce market has exploded over the past few years and is continuing to grow at an accelerated rate. With more people doing their shopping online than ever before, ecommerce CX has become a priority for many businesses. The future of ecommerce customer service success. gated-cta-in-post].

eCommerce 98

eCommerce Artificial Intelligence Retail Facilitation 98

Zendesk

OCTOBER 11, 2021

In 2020, the ecommerce sector saw explosive growth, expanding by more than 32 percent —double the average growth rate of the preceding decade. Services like Shopify, Square, and Squarespace have democratized the ecommerce landscape, allowing just about anyone with internet access to start a business. Track these metrics.

eCommerce 98

eCommerce Customer Experience Internet Acquisition 98

Customer Think

JULY 20, 2023

Introduction In the competitive eCommerce world, capturing your audience’s attention is vital. The solution lies in influencer marketing – that is revolutionizing the way eCommerce brands connect with their audience. Influencer marketing leverages social media […]

eCommerce 98

eCommerce Marketing Digitalization Media 98

Help Scout

AUGUST 22, 2023

Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV. Read the full article

eCommerce 92

eCommerce 92

Customer Think

NOVEMBER 24, 2021

Ecommerce saw record-breaking gains in 2020. In 2020, according to ClearSale’s State of Consumer Attitudes, CX & Fraud Survey, 78% of consumers in the U.S., Canada, Mexico, Australia and the U.K.

eCommerce 105

eCommerce Marketing Customer Experience Digitalization 105

Customer Think

NOVEMBER 14, 2022

There are so many things to consider when launching your own eCommerce store. The e-commerce industry is booming, with online sales growing at an exponential rate. Keeping up with the fast-paced world of e-commerce is no easy feat, which is why many businesses fail to thrive in this cut-throat industry.

eCommerce 105

eCommerce Customer Experience Sales Digitalization 105

Customer Think

JUNE 22, 2023

Customer experience is paramount in this competitive eCommerce world with evolving innovations and technologies. In this digitally fast-paced life, offering customers a seamless experience for improved conversions is crucial. One platform that has emerged exceptionally over recent times is Magento 2.

eCommerce 99

eCommerce Customer Experience Innovation Digitalization 99

Hubspot Sales

DECEMBER 31, 2019

Despite my lack of initial contacts, I grew my network to over 300 connections, many of which were major players in eCommerce and apparel in the U.K., These contacts led to 11 meetings (I'm talking whales) with some of the largest eCommerce players in the world -- and a grand total of $2.13 Dubai, Turkey, and Romania.

eCommerce 116

eCommerce Meetings Sales Media 116

Nutshell

JANUARY 15, 2024

One of the crucial tools you must have is an ecommerce platform. The best ecommerce platforms make building and managing an online store easy. Keep reading to learn the features you must look for in an ecommerce website, the best ecommerce platforms available today, and how to choose the best one for your business.

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eCommerce Artificial Intelligence Decision-making Media 77

Customer Think

JULY 22, 2021

In layman terms, Quick Response (QR) codes are the world’s modern intake of barcodes. They contain a tremendous amount of heterogeneous information in comparison to the limited uniform data of traditional scannable codes.

eCommerce 133

eCommerce Digitalization Marketing 133

Customer Think

JANUARY 23, 2023

Are you an eCommerce retailer? – Revenue in the eCommerce market is projected to reach US$4.48tn in 2023. Are you facing challenges in your business operations? Are you unable to serve the changing customer needs? Before you have any second thoughts about your business, we want you to consider the following statistics.

eCommerce 64

eCommerce Software Software Retail 64

Customer Think

DECEMBER 1, 2022

In 2020, global ecommerce sales crossed$4.28 Ecommerce is a 24-hour business where speed is of the essence. The internet has revolutionized the worlds of online shopping and retail. trillion, with no sign of this growth slowing down.

eCommerce 75

eCommerce Internet Retail Marketing 75

Customer Think

SEPTEMBER 14, 2023

But between the two lies an element of uncertainty; something that every eCommerce customer experiences when placing online orders. This presents eCommerce websites with a very lucrative opportunity. The probability of gain results in trust, while the probability of failure results in distrust.

eCommerce 78

eCommerce Customer Experience Digitalization Marketing 78

Customer Think

NOVEMBER 19, 2021

More searches are conducted by spoken word than ever before, and a successful ecommerce trader will need to take this on board. The really successful ecommerce trader probably already has. Voice search is the phrase on everyone’s lips. But don’t panic: if you haven’t started yet, it’s not too late.

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eCommerce Digitalization Marketing 78

Help Scout

AUGUST 22, 2023

Adopt these seven simple ecommerce retention marketing strategies. Looking to improve the customer retention rates for your online store? Read the full article

eCommerce 75

eCommerce Marketing 75

Customer Think

NOVEMBER 9, 2022

Upsell and cross-sell account for more than 30% of online revenue, which means they should be a critical component of eCommerce planning. It’s the online equivalent of the salesperson showing you all the accessories to an item or standing in a retail queue stocked with “things you didn’t know you needed.” What is the benefit […].

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eCommerce Retail Digitalization Marketing 83

Help Scout

AUGUST 22, 2023

If you’re serious about keeping customers for the long haul, use these eight proven strategies to build customer loyalty for your ecommerce store. Read the full article

eCommerce 75

eCommerce 75

Help Scout

DECEMBER 15, 2021

Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively. Read the full article

eCommerce 75

eCommerce 75

Customer Think

NOVEMBER 19, 2021

Data-driven segmentation and personas drive digital personalization The skyrocketing consumer demand continues to cause more aggressive competition in the online retail industry. It is undeniably one of the most thriving industries in the world today, magnified by the Covid-19 pandemic.

eCommerce 126

eCommerce Customer Experience Retail Digitalization 126