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How Business Services CEOs Are Responding to Industry Disruption

SBI Growth

While the Business Services industry saw comfortable growth preceding the pandemic, only a select few market leaders have been able to accelerate growth since the crisis began. Their secret lies in their ability to execute dynamic, cross-functional revenue plans. On today’s.

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Enhancing customer service in global business service centers

Customer Think

For automobiles, friendly in-person contact during a sale or service call can be the key. But what about global business services (GBS) organizations? […] In a hotel, the cleanliness of the room, breakfast buffet and interactions with front desk staff can make or break a visit.

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How a Business Services CEO Seizes Market Opportunities

SBI Growth

Over the last 6 months, there have only been an elite few known as “Accelerators” — those companies that have thrived in a recessionary environment. One such company is CAS, a division of the American Chemical Society. By expediting the growth.

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Nexa Acquires Client Chat Live, Expands Its People-Powered Business Services

Customer Think

With the acquisition, Nexa rounds out its people-powered business solutions with 24/7/365 live chat and text messaging.

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How Can the Discipline of Pricing Drive Improvement for Business Services Firms?

SBI Growth

Business service firms can make significant gains if they have pricing discipline, unfortunately most do not. In fact, 30% of companies reduce pricing by 10-24%. This variance in pricing leads to poor sales behaviors, customers who expect discounts and most.

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New SBI CEO Research Reveals How 11% of Business Services Companies Are Revitalizing Growth to Drive Revenue and Satisfaction

SBI Growth

September 14, 2020 | Dallas, TX – Sales Benchmark Index (SBI), a management consultancy specializing in B2B revenue growth, today announced the publication of their latest research report, “Revitalizing Growth: Accelerate While Others Stand Still.” ” The report uncovers how market leaders.

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10 Trends – Annual International Marketing Benchmark by PM Forum and Meridian West

Red Star Kim

Views from firm leaders – Professional and Business Services Council (PBSC). Professional and Business Services Council is the main independent forum for the Professional & Business Services (PBS) sector and the UK Government, working together to promote the long term success of the sector in the UK and globally.

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