Strategic Account Management Association

SEPTEMBER 11, 2020

I’m talking about customer experience management (CXM), which I would argue may be the single most important investment a company can make in today’s cut-throat business climate. CXM vs. CRM: Do you need both? This is where CXM shines. The basics: What CXM actually is.

CXM 221

CXM Account Management Customer Experience Management 221

Customer Think

OCTOBER 26, 2021

The Alida TXM platform enhances capabilities in customer, employee, product, and brand experiences for its 165M users.

CXM 57

CXM 57

Customer Think

NOVEMBER 8, 2022

Surya SS, Head of CXM -Tredence Inc & Praveen Satyanarayana, Director, CXM- Tredence Inc. Over the last few years, the Voice of Customer (VoC) has become essential to customer experience (CX).

CXM 116

CXM Customer Experience 116

Customer Think

APRIL 29, 2021

The Alida CXM & Insights Platform has been enhanced to action total customer feedback in near real-time.

CXM 62

CXM 62

Customer Think

SEPTEMBER 9, 2021

InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment's XI Platform.

CXM 52

CXM Customer Experience Acquisition Management 52

Zendesk

APRIL 9, 2021

One way some brands attempt to get a handle on everything is through CXM, or Customer Experience Management. CXM is a company’s system for tracking, overseeing, and influencing every physical and digital touchpoint for customer interactions.

CXM 98

CXM Customer Experience Digitalization Advertising 98

Zendesk

NOVEMBER 29, 2021

Sutherland CXM Agent Success (Support) helps contact center agents engage with your customers more effectively. Here are the newest integrations from Zendesk to help your team provide great experiences. Square by ChargeDesk.

CXM 105

CXM Small Business B2B Management 105

Zendesk

AUGUST 8, 2022

Customer experience management (CXM). What is customer experience management (CXM)? Customer experience management (CXM) is the process of measuring, analyzing, and improving the experience you provide customers.

CXM 52

CXM Customer Experience Artificial Intelligence eCommerce 52

SmartKarrot

AUGUST 17, 2020

Customer experience management (CXM) is the process of surveying, analyzing, and enhancing customer interactions with your business. The objective of CXM is to care for customers and tend to their needs via CXM initiatives that reduce customer churn.

CXM 11

CXM Customer Experience Advertising Customer Success 11

SmartKarrot

MARCH 9, 2021

CXM = The art and science of coaxing lifetime loyalty from daily transactions.”. He mentions how lifetime loyalty is what companies look for and the enabler for this is CXM or Customer experience management.

CXM 19

CXM Customer Experience Internet Advertising 19

SmartKarrot

JUNE 15, 2021

Implement strategies to creates, influence, and improve Customer Experience Management via CXM platforms and industry best practices.

CXM 10

CXM Stakeholders Negotiation Publishing 10

SmartKarrot

FEBRUARY 16, 2022

97% of customer experience managers say CXM is a business strategy that helps create loyal customer relationships. 89% of CX managers express that customer experience management (CXM) helps improve customer satisfaction.

CXM 10

CXM Artificial Intelligence B2C B2B 10

SmartKarrot

JULY 26, 2021

What is customer experience management (CEM or CXM)? A lot has been said and written about customer experience and still, there are tons of questions on CX. This article attempts to answer some of the most frequently asked questions on customer experience. What is customer experience?

CXM 11

CXM Artificial Intelligence Digital Transformation Customer Experience 11