Customer Think

MAY 2, 2021

According to the new Retail CFO Outlook survey from accounting firm BDO, 46% of retailers are accelerating digital transformation plans in response to the disruption over the past 12 months, with 44% taking advantage of new opportunities for product/service innovation.

Retail 65

Retail Digital Transformation Innovation Digitalization 65

Customer Think

APRIL 22, 2021

A pharmacy customer may prioritize product availability, safety and compliance, whereas high-end retail shoppers prioritize quality and choice. Article originally published at Eglobalis Customers of different industries place a different value on the elements that generate their overall experience. We all have different needs […].

Supply Chain 112

Supply Chain Digital Transformation Digitalization Retail 112

Zendesk

APRIL 7, 2021

The future of retail probably won’t be the awkward ballet of head-counting, hand-sanitizing, and anxiety it is now—and thank goodness for that. Looking ahead, the question for many is how customers and retailers will behave now that glimmers of normalcy are starting to show. He describes the retail compression in three stages: Survive.

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

Customer Think

DECEMBER 10, 2021

Retail has been challenged on every front over the last 12 plus months, resulting in several changes within the customer experience (CX) industry – livestream shopping, social commerce, and supply chain disruptions are just a few examples that have forced a dramatic pivot towards digital transformation.

Customer Experience 138

Customer Experience Supply Chain Digital Transformation Retail 138

Zendesk

FEBRUARY 29, 2024

“It was a huge catalyst for us in terms of our digital transformation,” said McGinnity. “We Much of that experience hinges on engaging nearly all of a customers’ senses—seeing the products, smelling and touching them, and connecting through meaningful conversations with retail consultants.

Digitalization 59

Digitalization Digital Transformation Retail Innovation 59

DemandFarm

JULY 12, 2023

In episode 11 of the Shift podcast, Dr. Karthik Nagendra, CMO at DemandFarm, interviews Julie Lentz, Head of Retail Industry Media Sales for Google. Learn how organizations can develop a digital-first approach to sales that not only engages customers but also fuels revenue growth. How to use technology to improve digital selling 4.

Digitalization 52

Digitalization Digital Transformation Key Account Management Retail 52

Strategic Planning and Management Insights

SEPTEMBER 1, 2020

Having spent the majority of his career in the electronics distribution and retail superstore space, Matt had to re-invent his business multiple times to keep up with digital transformation, which ultimately led to a successful exit for him. SME Strategy ·. Better Leadership in a Crisis - Interview with Matt Sweetwood Ep#71.

Leadership 98

Leadership Digital Transformation Retail Digitalization 98

Freshworks

JUNE 1, 2023

Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. Real estate shines in CSAT, retail tops in resolution time Industry benchmarks threw up some surprises, with some legacy sectors outdoing those usually expected to fare better.

Artificial Intelligence 66

Artificial Intelligence B2C Transportation Retail 66

Hubspot Sales

MARCH 31, 2020

Up to that point, the company had invested mostly in its brick and mortar retail outlets, but that model had clearly run its course. The company also significantly stripped back its retail efforts. In 2017, the company did business with roughly 30,000 retailers. Nike noticed a changing tide in retail.

Retail 68

Retail Digital Transformation eCommerce Manufacturing 68

Flevy

MARCH 12, 2024

For instance, a prime location for a retail store can be a rare resource. For even more best practices available on Flevy, have a look at our top 100 lists: Top 100 in Strategy & Transformation Top 100 in Organization & Change Top 100 Consulting Frameworks Top 100 in Digital Transformation Top 100 in Operational Excellence

Profitability 52

Profitability Value Proposition Decision-making Digital Transformation 52

Planview

SEPTEMBER 19, 2023

Those who fail to implement digital operating models will face huge competitive challenges. Amazon in retail, Uber in transportation, and ANT Financial in banking are examples of companies that have leveraged the digital operating model to grow exponentially. No “transformation” was required. Today, ANT is a $1.3T

Digital Transformation 59

Digital Transformation Banking Digitalization Transportation 59

Flevy

APRIL 24, 2024

For even more best practices available on Flevy, have a look at our top 100 lists: Top 100 in Strategy & Transformation Top 100 Consulting Frameworks Top 100 in Operational Excellence Top 100 in Organization & Change Top 100 in Digital Transformation

Digital Transformation 52

Digital Transformation Organization Decision-making Leadership 52

Zendesk

AUGUST 1, 2022

Whether it’s growing customer expectations, labor shortages, digital transformations, or market uncertainty, sales professionals are facing more pressure than ever. The digital transformation of the sales process means businesses are investing in more tools and technologies for their sales reps. As one U.S.

Digital Transformation 52

Digital Transformation CRM Sales Retail 52

Xant

JUNE 30, 2021

We are proud to bring this solution to market and accelerate the adoption of modern digital selling strategies to power growth and profitability for our clients”. We are thrilled to have EXL join the XANT partner network. For more information, visit www.exlservice.com. About XANT.

Transportation 81

Transportation Logistics Digital Transformation Insurance 81

Zendesk

JANUARY 17, 2023

And the popularity of ecommerce is set to continue as new technologies and platforms create exciting opportunities for retailers and shoppers. Retailers, on the other hand, can streamline omnichannel selling and incorporate new sales channels and content quickly. Enhance customer experiences by embracing ecommerce trends.

eCommerce 52

eCommerce Retail Digital Transformation Digitalization 52

MDI Training

FEBRUARY 9, 2021

Many of them are actively trying to shape the digital transformation. His core competence is leadership in the digital transformation. Agile transformation does not mean that every business unit should be maximally agile. Retailers need webshops and good distribution, but then they need their branches again.

Management 69

Management Digital Transformation Leadership Stakeholders 69

QYMATIX

APRIL 19, 2022

Key Performance Indicators (KPIs) are also used to manage companies in the retail and wholesale sectors. KPIs also help retailers and wholesalers to analyse and monitor essential processes. For B2B retailers, it is vital to detect deviations at an early stage and to react to adverse developments in good time.

Artificial Intelligence 52

Artificial Intelligence Retail Procurement B2B 52

Freshworks

JUNE 21, 2021

The accelerated digital transformation we saw in 2020 has forced businesses to embrace and invest in omnichannel capabilities more than ever before. Organisations have been talking about omnichannel for years. As we all know, new channels and touch points emerge but old ones don’t disappear. Channel gaps.

Digital Transformation 70

Digital Transformation Customer Experience Retail Decision-making 70

Hubspot Sales

OCTOBER 11, 2021

Navigating the ever-changing digital landscape is a challenge — especially if you have a business of your own and are struggling to market yourself and make sales. But you don't have to tackle the trials and tribulations of digital transformation alone.

Digitalization 111

Digitalization Media Digital Transformation Insurance 111

Luminas Strategy

NOVEMBER 28, 2022

Microsoft CEO Satya Nadella said as much when he told investors, “We’ve seen two years’ worth of digital transformation in two months.” Indeed, a recent study of 917 retail companies by my colleague Govert Vroom found that the business model accounts for 5.1% of a firm’s return on investment, after controlling for other factors.

Innovation 52

Innovation Supply Chain Suppliers Digital Transformation 52

QYMATIX

DECEMBER 4, 2023

They are developing a better understanding of their customers through digitally captured customer and usage data. Digital trading platforms, intermediaries and specialist retailers who buy directly from the manufacturer are intensifying competition. But wait, is dynamic pricing the answer? What about customer loyalty?

B2B 40

B2B Artificial Intelligence Sales Analytics Manufacturing 40

Xant

JUNE 30, 2021

We are proud to bring this solution to market and accelerate the adoption of modern digital selling strategies to power growth and profitability for our clients”. We are thrilled to have EXL join the XANT partner network. For more information, visit www.exlservice.com. About XANT.

Transportation 40

Transportation Logistics Digital Transformation Insurance 40

Zendesk

NOVEMBER 4, 2021

“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

Arpedio

JUNE 2, 2022

Its designs are sold through leading retailers worldwide, its own webshop, as well as to office spaces, hotels and restaurants. Prev Previous post Trackunit and ARPEDIO join forces on a digital transformation journey. Download full case study. about GUBI. Start free trial.

Stakeholders 52

Stakeholders Account Planning Account Management B2B 52

QYMATIX

OCTOBER 5, 2021

Complex multichannel sales, e-commerce platforms, the dangerous advent of Amazon business, and savvy customers deciding based on price only, are making a digital transformation imperative for German B2B distributors. Further Read: Statistisches Bundesamt: Wholesale und retail trade economics. Handelsblatt. Brousseau, E.:

Manufacturing 40

Manufacturing Logistics Retail B2B 40

QYMATIX

OCTOBER 5, 2021

Complex multichannel sales, e-commerce platforms, the dangerous advent of Amazon business, and savvy customers deciding based on price only, are making a digital transformation imperative for German B2B distributors. Further Read: Statistisches Bundesamt: Wholesale und retail trade economics. Handelsblatt. Brousseau, E.:

Manufacturing 40

Manufacturing Logistics Retail B2B 40

SBI

SEPTEMBER 18, 2018

Patrick: Bigtincan enables today’s sales teams to work more efficiently and effectively across industries including life sciences, retail, technology, manufacturing, government, energy and more. NANCY: WHY DO ORGANIZATIONS NEED TO CONSIDER AI-POWERED SALES ENABLEMENT PLATFORMS AS PART OF THEIR DIGITAL TRANSFORMATION STRATEGY?

Digital Transformation 53

Digital Transformation Energy and Utilities Onboarding Retail 53

Strategic Planning and Management Insights

NOVEMBER 1, 2021

a digital solutions agency that acts as a full-scale marketing department for companies in need of an entire or partial marketing team. His past professional experience includes real estate, business banking, and retail management. Fernando Clemente is the owner/President of Mule Media Inc.,

Banking 52

Banking Retail Leadership Digitalization 52

Openview

MARCH 5, 2018

Because major technology purchases are increasingly tied to corporate-wide, digital transformation efforts, which are largely being driven by C-Level players. Technology vendors have woken up to the reality that C-Level conversations are inevitable and necessary. Not convinced? Let’s look for a moment at Hershey Company.

Banking 74

Banking Manufacturing Value Proposition Acquisition 74

QYMATIX

OCTOBER 19, 2021

Fifty years on, digital sales will be highly profitable. Just consider where digital retail is today. Simple tasks will be replaced by robots – thanks to a rapid executed digital transformation. Executives are taking their time to trust the algorithms and use them to their advantage.

Artificial Intelligence 98

Artificial Intelligence B2B Computers and Electronics Internet 98

Showpad

FEBRUARY 28, 2018

What was once a luxury e-commerce experience is now an everyday retail expectation. If sales teams respond to changing expectations quickly and view the digital transformation as an opportunity rather than a threat, they can use it to their advantage. The new age of B2B selling.

B2B 40

B2B Artificial Intelligence Value Proposition Digital Transformation 40

QYMATIX

OCTOBER 19, 2021

Fifty years on, digital sales will be highly profitable. Just consider where digital retail is today. Simple tasks will be replaced by robots – thanks to a rapid executed digital transformation. Executives are taking their time to trust the algorithms and use them to their advantage.

Artificial Intelligence 72

Artificial Intelligence B2B Computers and Electronics Internet 72

Strategic Communications

JANUARY 12, 2021

Some forward-thinking retailers have started to create fully voice-enabled marketplaces online that let customers not only search their entire catalog but place orders with voice commands as well,” he says. Phil Strazzulla, CEO and founder of Select Software Reviews , agrees.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

MDI Training

APRIL 26, 2023

Around 300,000 employees across Austria are already using Edenred’s digital meal and food vouchers. These can be easily redeemed by recycled plastic card or directly by smartphone with Apple Pay or Google Pay at more than 20,000 redemption points in retail and catering, including online.

Leadership 98

Leadership Transportation Remote Working Retail 98

SmartKarrot

JANUARY 27, 2021

Build on the foundational CSM team to meet the challenges of tackling change management/digital transformation for Fortune 1000 Enterprises. You will be responsible for all activities, technical projects and updating products of Nuvei premium clients from different industries – Gaming, Airline, Retail, and eCommerce.

Customer Success 10

Customer Success Digital Transformation Publishing eCommerce 10

Planview

DECEMBER 16, 2022

“Retail banking customers are expecting more from their banks. Read Next: Digital Transformation in Banking: Why it Matters Now More Than Ever. To transform successfully, bank executives need to consider the three common elements of organizational change – people, processes, and technology. Santander UK.

Banking 59

Banking Digital Transformation Artificial Intelligence Financial Services 59

SmartKarrot

SEPTEMBER 20, 2022

The growth of this market has been driven by the increasing demand for digital transformation across all industries. Digitalizing business processes has helped enterprises reduce costs while improving customer satisfaction and employee productivity. The Software as a service market is expected to grow from USD 130.69

Software 10

Software Software Internet Small Business 10