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How to cut retail customer service costs with artificial intelligence

Zendesk

The digital transformation in retail has fundamentally changed the way the entire industry operates. From supply chain management to predictive analytics, it has increased speed and efficiency across all areas of the retail business. But with today’s omnichannel retail environment, that’s not always easy.

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KPI Library Resource: KPIs and Digital Transformation

Flevy

Having a centralized library of KPIs saves users significant time and effort in researching and developing metrics, allowing them to focus more on analysis, implementation of strategies, and other more value-added activities. * * * * Digital Transformation has ceased to be a mere option and has become a necessity.

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Freshdesk Benchmark Report spotlights the power of automation for better, faster CX

Freshworks

Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. Real estate shines in CSAT, retail tops in resolution time Industry benchmarks threw up some surprises, with some legacy sectors outdoing those usually expected to fare better.

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The Most Important KPIs in Distribution and the Influence of AI

QYMATIX

Key Performance Indicators (KPIs) are also used to manage companies in the retail and wholesale sectors. KPIs also help retailers and wholesalers to analyse and monitor essential processes. For B2B retailers, it is vital to detect deviations at an early stage and to react to adverse developments in good time.

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What type of B2B sales will still exist in 50 years?

QYMATIX

How will artificial intelligence redefine sales management? Digitalization drives sales forward - faster. The Future of Sales in 50 Years Is Artificial Intelligence. Like most disruptions, digital sales are getting off to a shaky start. Fifty years on, digital sales will be highly profitable.

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Intelligent, Predictive Pricing: the Key to B2B Wholesale Success

QYMATIX

They are developing a better understanding of their customers through digitally captured customer and usage data. Digital trading platforms, intermediaries and specialist retailers who buy directly from the manufacturer are intensifying competition. But wait, is dynamic pricing the answer? What about customer loyalty?

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What type of B2B sales will still exist in 50 years?

QYMATIX

How will artificial intelligence redefine sales management? bctt tweet=”Digitalization drives sales forward – faster.”]. The Future of Sales in 50 Years Is Artificial Intelligence. Like most disruptions, digital sales are getting off to a shaky start. Will robots take over all sales jobs?