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Freshdesk Benchmark Report spotlights the power of automation for better, faster CX

Freshworks

Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. B2B and B2C customers cited automation and AI as the most essential capability of support software in 2023: 32.9% of B2B customers and 42.7%

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AI Has Taken the Boardroom by Storm. Here’s What You Must Know.

Planview

Those who fail to implement digital operating models will face huge competitive challenges. Amazon in retail, Uber in transportation, and ANT Financial in banking are examples of companies that have leveraged the digital operating model to grow exponentially. No “transformation” was required. Today, ANT is a $1.3T

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Intelligent, Predictive Pricing: the Key to B2B Wholesale Success

QYMATIX

They are developing a better understanding of their customers through digitally captured customer and usage data. Digital trading platforms, intermediaries and specialist retailers who buy directly from the manufacturer are intensifying competition. But wait, is dynamic pricing the answer? What about customer loyalty?

B2B 40
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The 3 hottest trends in ecommerce right now

Zendesk

And the popularity of ecommerce is set to continue as new technologies and platforms create exciting opportunities for retailers and shoppers. However, the older ecommerce back-end setups weren’t designed to support this expanded “digital shelf.” Enhance customer experiences by embracing ecommerce trends.

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The Most Important KPIs in Distribution and the Influence of AI

QYMATIX

Key Performance Indicators (KPIs) are also used to manage companies in the retail and wholesale sectors. KPIs also help retailers and wholesalers to analyse and monitor essential processes. For B2B retailers, it is vital to detect deviations at an early stage and to react to adverse developments in good time.

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4 Agile Change Management Tools

MDI Training

Many of them are actively trying to shape the digital transformation. His core competence is leadership in the digital transformation. Agile transformation does not mean that every business unit should be maximally agile. Retailers need webshops and good distribution, but then they need their branches again.

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7 gaps that need addressing to improve your omnichannel offering

Freshworks

The accelerated digital transformation we saw in 2020 has forced businesses to embrace and invest in omnichannel capabilities more than ever before. The post 7 gaps that need addressing to improve your omnichannel offering appeared first on Thoughts on Refreshing Business Software. Channel gaps.