Freshdesk Benchmark Report spotlights the power of automation for better, faster CX
Freshworks
JUNE 1, 2023
Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. B2B and B2C customers cited automation and AI as the most essential capability of support software in 2023: 32.9% of B2B customers and 42.7%
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