article thumbnail

Top 5 AI Chatbot Best Practices, for the Ultimate Customer Experience

Customer Think

Designed to enhance the overall customer experience, AI-powered chatbots are widely used across industries, including financial services and insurance, telecommunication, Ecommerce and healthcare. Chatbots today are experiencing tremendous growth, and this is only expected to continue.

article thumbnail

“LIQUIDITY,” ORGANIZATIONAL RESILIENCE AND YOU

Strategic Account Management Association

In telecommunications, while most firms have posted strong results, Digicel has declared bankruptcy. To give a couple of examples: Among department stores, Nordstrom has demonstrated resilience by dramatically increasing online sales; as a result, they have excelled. Arch competitor Neiman Marcus, on the other hand, has declared bankruptcy.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Churn – What is it?

Arpedio

It is a critical metric for businesses, particularly those with subscription-based models like software as a service (SaaS), telecommunications, or media streaming services. Churn refers to the rate at which customers or subscribers stop using a company’s product or service over a certain period of time.

article thumbnail

Upselling – What is it?

Arpedio

Upselling is a common practice in various industries, including retail, hospitality, telecommunications, and software as a service (SaaS). This could include offering discounts or incentives, highlighting exclusive features or benefits, or demonstrating how the upsell addresses the customer’s specific needs or pain points.

article thumbnail

4 Best Practices for a B2B Seller LinkedIn Profile Refresh

Sales Outcomes

1 – Add or update your current job role description Job descriptions containing “I/we provide/sell engineering services” or “I sell telecommunications to financial services firms” indicate that the salesperson’s priority is selling widgets, not solving business challenges.

article thumbnail

How TDC went from spreadsheets to agile portfolio planning directly in Salesforce

Arpedio

TDC Group is a Danish telecommunications company dating back to 1879. It is the largest telecommunications company in Denmark. Telecommunication. How TDC went from spreadsheets to agile portfolio planning directly in Salesforce. Download full case study. TDC Group consists TDC NET and Nuuday. www.tdc.dk. Solutions used.

article thumbnail

The way forward for real telco connectivity

NG Data

The theme of this year’s world telecommunications day was Accelerating Digital Transformation in Challenging Times, which seems to resonate with the feedback I get from telco clients nowadays – especially given recent events.