Arpedio

MARCH 6, 2024

In today’s competitive business landscape, effective account management plays a pivotal role in fostering long-term client relationships and driving sustainable growth. It encompasses various tasks such as understanding client objectives, coordinating internal resources, and providing personalized support and solutions.

Account Management 52

Account Management Management Client Relationships Communication 52

Engage Selling

SEPTEMBER 6, 2019

????????????????????????????????Whether it’s a prospect or a client you’ve been doing business with for years, you need to over-communicate, not under-communicate. Far too many sellers believe that no news is good news. If they have a problem they are trying to … Read More »

Communication 85

Communication Sales Client Relationships Sales Training 85

Red Star Kim

DECEMBER 5, 2023

Four themes in the art of selling – Integrating marketing and sales (kimtasso.com) A creative exercise on engagement generated some interesting metaphors – for example, a brick wall suggesting a lack of communication, a carrot considering motivation and a Leonardo di Caprio shrug suggesting indifference.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

MTD Sales Training

NOVEMBER 24, 2016

That communicates value. You should make every effort to communicate, and to us that means listening more than telling. The post 5 Quick Tips On Building Better, Long-Term Client Relationships appeared first on MTD Sales Training. Rick Cheatham (Leader of BTS Sales Practice). We never succumb to arrogance or complacency.

Client Relationships 48

Client Relationships Suppliers Decision-making Negotiation 48

Sales Gravy

NOVEMBER 20, 2023

Best Practices in Account Management One of the most critical aspects of effective account management is maintaining regular communication with clients. Regular check-ins, updates on new offerings, and discussions about the client's evolving needs can make them feel valued and understood.

Account Management 89

Account Management Management Client Relationships Business Growth 89

Account Manager Tips

OCTOBER 21, 2021

I once had a client who told me my category was 5% of their spend, so they only wanted to spend 5% of their time managing it. Rebalance your communication expectations to align with your value as a supplier. Client Relationship Building. Where may things have gone wrong with your client relationships?

Key Account Management 246

Key Account Management Client Relationships Negotiation Suppliers 246

Red Star Kim

NOVEMBER 1, 2023

Protectionism – Some fee-earners could be insecure and defensive about sharing client information and relationships. The culture and rewards systems sometimes worked against integrated client teams. Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

The Center for Sales Strategy

SEPTEMBER 12, 2022

Practicing effective communication and showing appreciation can strengthen client relationships. You need to have good relationships with clients to help your business grow and succeed. If they have helped you, make sure you compliment them as that contributes to improving sales performance through referrals.

Client Relationships 113

Client Relationships Sales Communication Account Growth 113

Arpedio

DECEMBER 15, 2023

Put simply, it’s the process of building and maintaining strong relationships with your clients. This involves identifying their needs, communicating effectively, and providing value through customized solutions. Overall, account management is about more than just managing client relationships.

Account Management 52

Account Management Management Client Relationships Negotiation 52

Red Star Kim

SEPTEMBER 29, 2023

The session comprises three elements: marketing and business development fundamentals, practical marketing communication and business development skills and growing your career. And also to support cross-selling and enhance the client experience. How do you stand out from your peers?

Marketing 130

Marketing Stakeholders Digitalization Communication 130

Arpedio

JANUARY 5, 2024

Key Strategies for Effective Relationship Management Understanding Customer Needs : This involves not only identifying what the customer wants but also understanding their long-term goals and challenges. Building Trust : Trust is the foundation of any strong relationship. Reliability : Following through on promises builds credibility.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Sales Gravy

JANUARY 8, 2024

This episode is a blend of practical advice, innovative techniques, and motivational insights that can transform your approach to sales and client relationships. She advocates for a personal touch in client interactions, suggesting thoughtful gifting strategies and meaningful communication that demonstrate genuine care.

Innovation 75

Innovation Client Relationships Digitalization Sales 75

Strategic Account Management Association

JUNE 14, 2021

It designs, integrates, manages ad supports on-site and cloud-based communications and collaboration technologies for organizations around the globe. The experience of the global pandemic crystallized the importance of focusing equally on financially tied, quantitative metrics as intangible results, especially on relationship equity.

Global Accounts 520

Global Accounts Account Management Management Brainstorming 520

Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. The OnePlace legal client relationship management system was acquired by InTapp in 2019. OnePlace/Intapp Another delegate mentioned he liked using this system.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Arpedio

MARCH 6, 2024

Understanding Account Management In the realm of business, account management stands as a cornerstone function responsible for nurturing and overseeing client relationships. Its primary objective is to cultivate mutually beneficial partnerships with clients or customers, ensuring their needs are met while driving business growth.

Account Management 52

Account Management Management Prioritization Client Relationships 52

Arpedio

OCTOBER 17, 2023

Account management plays a central role in building lasting client relationships and ensuring customer satisfaction. They offer a comprehensive suite of features designed to streamline account-related tasks, including maintaining a client database, automating repetitive processes, and enhancing communication.

Account Management 52

Account Management Software Software Management 52

Arpedio

OCTOBER 17, 2023

These teams not only safeguard and nurture vital client relationships but also drive revenue and stability. Role-specific assessments: Use role-specific assessments or case studies to evaluate a candidate’s ability to manage accounts, make strategic decisions, and communicate effectively.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

Arpedio

NOVEMBER 29, 2023

Enter draw #1 Account-Based Selling Platform Treat your colleagues to an early Christmas present Relationship Mapping & Org Chart Improve your critical stakeholder relationships.

Client Relationships 52

Client Relationships Account Planning Stakeholders Account Management 52

Arpedio

JANUARY 3, 2024

Account managers act as the primary point of contact for clients, managing their expectations, providing support, and ensuring delivery of products or services as per agreements. The goal of account management is to maintain and strengthen client relationships through regular communication and problem-solving.

Account Management 52

Account Management Management Client Relationships Prioritization 52

Arpedio

JANUARY 3, 2024

Unlike account planning, which is strategic and future-focused, account management deals with the ongoing, day-to-day interactions with clients, ensuring their immediate needs are met and their experience with the company is positive. The primary objective of account management is to maintain and strengthen client relationships.

Account Planning 52

Account Planning Account Management Management Client Relationships 52

Arpedio

JANUARY 9, 2024

Continuous Improvement: The business landscape is dynamic, and client needs evolve. Whether it’s refining communication methods, optimizing service delivery, or enhancing product features, a commitment to improvement is facilitated by a keen understanding of key metrics. Ready to increase customer lifetime value?

Account Management 52

Account Management Management Client Relationships Account Planning 52

Red Star Kim

JUNE 20, 2022

There is good advice on creating rapport such as authentic listening (including the three levels of listening ) as well as Humanist concepts such as congruence and the use of non-verbal communication and unconditional acceptance (i.e. There’s also an exploration of the need to work from the client’s agenda. Practising professionally.

Client Relationships 130

Client Relationships Facilitation Brainstorming Meetings 130

Arpedio

OCTOBER 20, 2023

At its core, it serves as a structured framework that helps account managers and leadership gain insights into the complex web of individuals and groups impacting their client relationships. Risk Mitigation In account management, unaddressed concerns or conflicts with stakeholders can jeopardize client relationships.

Stakeholders 52

Stakeholders Account Management Client Relationships Decision-making 52

Arpedio

JANUARY 5, 2024

Understanding the Basics of Account Management The complexities of client relationship management and the nuanced strategies that underpin successful account management are essential knowledge for any professional seeking to navigate the intersection of customer engagement and business growth strategy.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

ACT

DECEMBER 19, 2023

Moreover, clear communication of terms and conditions not only fosters transparency but also serves as a strategic move to reduce business liability. In an era where precision and reliability define success, accurate project quotes emerge as a linchpin for establishing robust client relationships and navigating projects with confidence.

Client Relationships 52

Client Relationships Communication CRM Customer Experience 52

Arpedio

JANUARY 3, 2024

Client engagement is a crucial aspect of sales success, and developing strong relationships with potential and existing clients is key. Prospect qualification , effective communication and creating a personalized approach are all strategies that can significantly improve your sales process.

Client Relationships 52

Client Relationships Sales Communication Prioritization 52

Red Star Kim

DECEMBER 12, 2023

External clients – Then of course we need to build networks amongst potential clients, existing clients and referrers. Marketing is the client’s representative within the firm. Our client relationships keeps us in touch with market changes and perceptions.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Red Star Kim

OCTOBER 16, 2023

Book review: The Management Shift by Vlatka Hlupic (kimtasso.com) Change management book – Switch (Chip & Dan Heath) (kimtasso.com) Education and internal communications People experience anxiety and fear when they are uncertain. And to know when to cut their losses and move onto other potential referrer relationships.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Farland Group

APRIL 19, 2024

Persistent follow-up communication is key to keeping recruiting progress on track. Steady follow up on membership prospects with the relationship owner in a timely manner is critical, as you never know if your original ask was overlooked or ended up in the wrong folder! Make recruiting a team effort.

Client Relationships 40

Client Relationships Communication Organization 40

Arpedio

FEBRUARY 14, 2024

Understanding the nuances between account management and sales can help businesses optimize their strategies and ensure long-term client relationships. They are responsible for prospecting, qualifying leads, and presenting the company’s products or services to potential clients.

Account Management 52

Account Management Management Sales Client Relationships 52

Red Star Kim

JUNE 16, 2022

Alongside generating new business directly from clients and developing existing client relationships, referrer management was seen as vital to generate revenue and profit – particularly for those reliant on commercial transactions in B2B and consumer clients in B2C. We tried out various tools (e.g.

Management 130

Management Key Account Management Digitalization Communication 130

Whetstone

JUNE 12, 2023

The +1 account was their own company and they were expected to apply the same level of analysis and rigour to their employer as they were to their client accounts. Clear Communication: Establish open and transparent communication channels with internal stakeholders.

Stakeholders 52

Stakeholders Account Management Decision-making Finance 52

Account Manager Tips

DECEMBER 28, 2021

Don't hide mistakes or bad decisions and communicate what you're doing to get things back on track. Take action to increase your client's confidence in the value of your partnership. Sometimes that may mean telling your client to do things differently. Build your client relationships on mutual trust and respect.

Key Account Management 182

Key Account Management Account Management Decision-making Client Relationships 182

Jermaine Edwards

DECEMBER 6, 2023

The old connotations of the word have preserved to the present day, where trust as we know it is an essential ingredient for thriving interpersonal relationships – from families, to friends, to organizations. How does trust show up in our everyday communication and engagement? Neither of these feel good to do in the moment.

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

DemandFarm

MAY 22, 2023

Key Account Managers can, in turn, provide insights on maintaining long-term client relationships, personalizing solutions, and handling complex client issues. Digital platforms such as project management tools and communication apps help Sales Managers streamline coordination between sales teams and other departments.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

Mercuri International

NOVEMBER 24, 2022

However, while you can’t fake it (and shouldn’t), you can most certainly take steps to nurture it – and communicate that development to your customers. You can build trust in other ways, through reputation, previous track record, credit score etc., but you either have integrity or you don’t.

Client Relationships 52

Client Relationships Communication Media Organization 52