Account Manager Tips

OCTOBER 11, 2021

If you approach customer relationship building thinking, "What's in it for me?" Doesn't communicate Key accounts have vast networks of stakeholders (internal and external). And a key account manager is the gateway to all these relationships. Schedule regular engagement with your clients. Internal teams. Dissatisfaction.

Account Management 246

Account Management Key Account Management Management Suppliers 246

The Center for Sales Strategy

SEPTEMBER 12, 2022

Practicing effective communication and showing appreciation can strengthen client relationships. You need to have good relationships with clients to help your business grow and succeed. If they have helped you, make sure you compliment them as that contributes to improving sales performance through referrals.

Client Relationships 112

Client Relationships Sales Communication Account Growth 112

DemandFarm

OCTOBER 8, 2024

Meaningful conversations, fueled by a deep understanding of your clients’ needs, are the key to building trust and loyalty. This personalized communication goes beyond the initial sale; it’s about nurturing a long-term partnership that benefits both parties. Learn More.

Client Relationships 40

Client Relationships Decision-making Stakeholders Onboarding 40

Nutshell

MAY 11, 2023

One of your best options for managing your client relationships is customer relationship management software, called a CRM. CRMs specialize in shaping the customer experience , not just organizing client contact details and property specs. That’s a lot to take on.

CRM 134

CRM Client Relationships Communication Software 134

Account Management Skills

JANUARY 11, 2022

In this episode we talk about making client relationships more profitable. We covered so many different areas including: What clients really value and how to talk the client language. Why you need to establish and nurture senior client relationships. Welcome to Episode 53. And it’s so practical.

Client Relationships 52

Client Relationships Profitability Procurement Negotiation 52

Account Manager Tips

DECEMBER 28, 2021

Don't hide mistakes or bad decisions and communicate what you're doing to get things back on track. Take action to increase your client's confidence in the value of your partnership. Sometimes that may mean telling your client to do things differently. Build your client relationships on mutual trust and respect.

Key Account Management 182

Key Account Management Account Management Decision-making Client Relationships 182

Red Star Kim

NOVEMBER 1, 2023

Protectionism – Some fee-earners could be insecure and defensive about sharing client information and relationships. The culture and rewards systems sometimes worked against integrated client teams. Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Sales Gravy

NOVEMBER 20, 2023

Best Practices in Account Management One of the most critical aspects of effective account management is maintaining regular communication with clients. Regular check-ins, updates on new offerings, and discussions about the client's evolving needs can make them feel valued and understood.

Account Management 96

Account Management Management Client Relationships Business Growth 96

Red Star Kim

JUNE 20, 2022

There is good advice on creating rapport such as authentic listening (including the three levels of listening ) as well as Humanist concepts such as congruence and the use of non-verbal communication and unconditional acceptance (i.e. There’s also an exploration of the need to work from the client’s agenda. Practising professionally.

Client Relationships 130

Client Relationships Facilitation Brainstorming Meetings 130

Hubspot Sales

JUNE 6, 2019

A career and career path that draws heavily on your ability to think critically, analyze complex data, and communicate your results clearly to peers and executives. In this role, you’d serve as the liaison for client relationships, communicating sales and marketing messages and assisting in the management of the account.

Supply Chain 141

Supply Chain Finance Sales Account Management 141

Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. The OnePlace legal client relationship management system was acquired by InTapp in 2019. OnePlace/Intapp Another delegate mentioned he liked using this system.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Red Star Kim

SEPTEMBER 29, 2023

The session comprises three elements: marketing and business development fundamentals, practical marketing communication and business development skills and growing your career. And also to support cross-selling and enhance the client experience. How do you stand out from your peers?

Marketing 130

Marketing Stakeholders Communication Digitalization 130

Arpedio

DECEMBER 19, 2023

Account managers are responsible for understanding the client’s needs, ensuring their satisfaction, and identifying opportunities for upselling or cross-selling. They act as the bridge between the client and the company, facilitating communication and problem-solving. Check out ARPEDIO’s Account Management solution here.

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Insightly

APRIL 14, 2022

Creativity and the quality of your ideas will help your agency attract the right prospects, but at the end of the day, how you manage your client relationships will determine the success of your business. A CRM lets you see the details of every interaction you have with your clients.

CRM 98

CRM Digitalization Client Relationships Communication 98

Hubspot Sales

JULY 28, 2020

Some members may be quick to close deals, while others are better at forging client relationships. This skill is especially valuable to build credibility and trust with the client. Rainmakers can clearly communicate a product’s features and benefits without a doubt. Yes, as in, make it rain! What is a rainmaker in sales?

Sales 138

Sales Decision-making Client Relationships Meetings 138

Red Star Kim

MARCH 16, 2023

This included improving internal communication and collaboration as well as motivation to devote time to internal and external referrals: cultivate a cross-selling culture. Internal communication – Why, how and what (kimtasso.com). And a key theme is on culture change. They need to be focused.

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

Hubspot Sales

AUGUST 17, 2020

Effective account development managers need extensive experience in managing client relationships or providing customer service. Cross-functional communication skills — Account development managers work closely with colleagues in sales, finance, and customer support organizations.

Account Development 127

Account Development Management Advertising Profitability 127

Account Manager Tips

APRIL 26, 2021

The truth about key account management I love key account management because you're in charge of client relationships, and you have the authority and autonomy to manage them how you like. Your first 90 days in a new job as an account manager are the most challenging.

Key Account Management 242

Key Account Management Account Management Management Negotiation 242

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

OCTOBER 16, 2023

Book review: The Management Shift by Vlatka Hlupic (kimtasso.com) Change management book – Switch (Chip & Dan Heath) (kimtasso.com) Education and internal communications People experience anxiety and fear when they are uncertain. And to know when to cut their losses and move onto other potential referrer relationships.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Hubspot Sales

APRIL 27, 2021

Hunters are good at quickly building rapport with prospects but not necessarily cultivating long-term salesperson and client relationships. They’re independent and enjoy moving from one deal to the next as they’re motivated to continue finding and drawing in new leads.

Sales 126

Sales Client Relationships Profitability Account Management 126

Red Star Kim

SEPTEMBER 26, 2022

Firms must ensure that internal communications and team cohesion are high on their agenda to ensure M&BD folk feel engaged. 11% supporting internal communications. This 2022 book on networking (written by a young lawyer in the City of London) offers good advice Book review – Great networking by Alisa Grafton (kimtasso.com).

Digitalization 147

Digitalization Media Marketing Communication 147

Red Star Kim

APRIL 24, 2023

Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). Only 21% of clients report a high-quality ongoing dialogue with their main partner outside of a matter-related discussion.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Red Star Kim

DECEMBER 12, 2023

External clients – Then of course we need to build networks amongst potential clients, existing clients and referrers. Marketing is the client’s representative within the firm. Our client relationships keeps us in touch with market changes and perceptions.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Sales Gravy

JANUARY 8, 2024

This episode is a blend of practical advice, innovative techniques, and motivational insights that can transform your approach to sales and client relationships. She advocates for a personal touch in client interactions, suggesting thoughtful gifting strategies and meaningful communication that demonstrate genuine care.

Innovation 81

Innovation Client Relationships Sales Digitalization 81

Red Star Kim

FEBRUARY 6, 2023

Client Relationship Management (CRM) systems are the foundation upon which the success of professional services firms’ marketing relies. (Although HubSpot has suggested the figure is closer to 22% with data from 2013-14 Database Decay Simulation (hubspot.com) ). Data is the lifeblood of both traditional and digital marketing.

Marketing 26

Marketing Artificial Intelligence CRM Digitalization 26

Hubspot Sales

NOVEMBER 1, 2019

When the housing market is booming, you have new clients coming in left and right, and you’re landing sale after sale, the last thing you want to do is hunt through a messy spreadsheet to track your client information. This tool allows real estate teams with agents in different markets to stay in communication. IXACT Contact.

CRM 136

CRM Communication Management Media 136

Hubspot Sales

NOVEMBER 26, 2019

Unless you have in-house resources that have expertise in implementing technology systems (and by expertise, I mean more than one project), it is a risk to your overall client relationship to lead the creation or implementation of a solution and can also hurt your chances of retaining the client or earning their referral.

Co-Creation 110

Co-Creation Government Decision-making Meetings 110

Hubspot Sales

SEPTEMBER 16, 2020

Without a common understanding of the term " sales process ," sales managers can’t coach or communicate with their sellers as effectively. The account management process maximizes the long-term value of select customer relationships by continually aligning your company’s capabilities with the needs of your customer.

Account Management 133

Account Management Sales Account Planning CRM 133

Customer Think

AUGUST 21, 2024

In software development, where technology shifts fast and project demands vary, one thing often stands out as crucial: the strength of the client relationship. Strong client connections aren’t just nice—they’re essential. Building these relationships requires […]

Client Relationships 59

Client Relationships Software Software Communication 59

Arpedio

MARCH 5, 2024

It’s the backbone that sustains client relationships, fosters loyalty, and ultimately drives growth. Account management isn’t merely about maintaining existing relationships; it’s a proactive approach to understanding and fulfilling client needs.

Account Management 52

Account Management Management Client Relationships Prioritization 52

Arpedio

MARCH 6, 2024

In today’s competitive business landscape, effective account management plays a pivotal role in fostering long-term client relationships and driving sustainable growth. It encompasses various tasks such as understanding client objectives, coordinating internal resources, and providing personalized support and solutions.

Account Management 52

Account Management Management Client Relationships Communication 52

Hubspot Sales

FEBRUARY 2, 2018

So, put your great communication skills to work, draw on your sales superpower of reading the room, and use these seven psychological tips for managing difficult prospects to save your deal. Once they’ve finished, thank them for communicating their frustration, and explain you’ll get back to them with a solution. Remain calm.

Negotiation 111

Negotiation Emotional Intelligence Decision-making Communication 111

Arpedio

APRIL 30, 2024

The Components of Account Growth Strategy An effective account growth strategy comprises several essential components designed to help you optimize client relationships and drive sustainable growth. This can include personalized recommendations, tailored communication, and exclusive offers.

Account Growth 52

Account Growth Client Relationships CRM Business Growth 52

Nutshell

JULY 16, 2021

A typical sales organization has glass walls around each department, allowing each to gain insight, but not always allowing for communication or collaboration. And if your CRM allows your organization to communicate and collaborate more effectively, it will ultimately help you close more deals. Collaborative CRMs eliminate silos.

CRM 118

CRM Communication Marketing Organization 118

Sales Gravy

DECEMBER 19, 2024

In this episode of The Sales Gravy Podcast, discover how Alex Niswander used the Fanatical Prospecting framework to maximize outreach and build meaningful client relationships. A well-structured outreach plan includes multiple touchpoints, particularly through cell phone communication.

Client Relationships 71

Client Relationships Sales Communication Meetings 71

Hubspot Sales

JUNE 25, 2018

I always start by referring to this first email to show we're one step further in our relationship,” explains Stan Frering, head of Client Relationship Management for Easytrip France. Once your mutual connection has agreed to introduce you, ask him or her which communication method the prospect prefers.

Value Proposition 112

Value Proposition Sales Media Client Relationships 112