Envisio

NOVEMBER 8, 2023

From tackling community engagement, to acing digital equity initiatives, these customers are rewriting the playbook and inspiring others to hop on the bandwagon. By inviting feedback through the Marana Citizens’ Forum, the town demonstrates a commitment to involving the community in meaningful discussions.

Energy and Utilities 52

Energy and Utilities Supply Chain Internet Digitalization 52

Red Star Kim

AUGUST 24, 2023

And it’s particularly valuable to those working in professional services firms. So it makes him an ideal author on the business of professional services firms – whether for technical expert/fee-earners or marketing/business development professionals. He was an early pioneer in professional services marketing.

Finance 130

Finance Government Profitability Banking 130

Red Star Kim

JUNE 7, 2023

I was delighted to return to Dublin to lead an in person training workshop for PM Forum Ireland on “ Being more strategic” with delegates from law, accountancy and consultancy firms. Competitor strategies had to be inferred from the wide range of publicly-communicated content. ACCOUNTANCY UK accounting industry turnover up 16.6%

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

Red Star Kim

DECEMBER 19, 2023

I keep an eye out for case studies in professional services marketing and share them at workshops. Bolt Burdon Kemp SA Law – Integrated employment law services multi-channel campaign SA Law was targeting small and medium sized enterprises (SME) clients in the competitive arena of employment law.

Media 130

Media Insurance Marketing Emotional Intelligence 130

Red Star Kim

MARCH 17, 2023

I’ve tried to summarise his key points here: Marketing in the Metaverse – An opportunity for professional services firms? Although I was intrigued by some professional service firms who dipped their recruitment toe in virtual worlds through SecondLife in the early 2000s. He shared his views at a webinar earlier today.

Marketing 130

Marketing Transportation Leadership Digitalization 130

Zendesk

APRIL 5, 2022

According to the Zendesk Customer Experience Trends Report 2022 , 73 percent of company leaders say there’s a direct link between their customer service and business performance. It’s all about providing buyers with the tools, training, and resources they need to successfully use your products or services. How do you make that happen?

B2C 52

B2C Customer Experience Software Software 52

Red Star Kim

OCTOBER 17, 2022

Marketers from law, accountancy, engineering and property firms joined a PM Forum workshop to share ideas on how to improve our writing. Considering communities, channels, content and conversion (the 4Cs). selling legal services with storytelling (kimtasso.com). Emotions, power and hard-wired words.

Remote Working 130

Remote Working Communication Internet Decision-making 130

Zendesk

MAY 4, 2023

I’ll be covering Relate for my audience, and in the final days leading up to the event, I had the opportunity for a quick Q&A with event emcee Nicole Saunders, Director of Community at Zendesk. We’re also going to do a follow-up event in the Zendesk Community a couple of weeks after around those capabilities.

Customer Experience 96

Customer Experience Facilitation Meetings Digitalization 96

Zendesk

APRIL 28, 2021

To offer superior support, customer service teams need their systems, tools, processes—and most of all—people to work in harmony. But in lieu of personalized service, self-service support is your stand-in, and it needs to be just as good as your agents. When customers prefer self customer service.

Customer Experience 98

Customer Experience Communication 98

Zendesk

NOVEMBER 15, 2021

Gartner research reveals that 74 percent of customers expect more from brands, not only in their products and services but also in how they treat their customers. You can talk the talk about your great products or services, but building customer trust means walking the walk. Make excellent customer service a priority.

Emotional Intelligence 97

Emotional Intelligence Media Customer Experience Software 97

Zendesk

MAY 5, 2022

In particular, as a year-round connection point, a company’s user groups offer a way for customers to routinely connect with industry peers and the company to provide feedback about how they’re using the company’s product or service. These groups or chapters can become intimate communities of clients who share similar challenges and goals.

Facilitation 52

Facilitation Leadership Digitalization Communication 52

Zendesk

APRIL 6, 2021

Instead of asking customer service reps to put out every fire, empower customers to find their own solutions whenever possible. When your company masters customer self-service, you make it easy for consumers to solve their own issues without having to send an email or make a call. What is customer self-service? Community forum.

Internet 52

Internet Retail Innovation Digitalization 52

Zendesk

JUNE 15, 2021

A strong community of loyal advocates can serve as an extension of your sales and support teams and offer unique insights and experiences that benefit other customers and your company. At Zendesk, we offer our Luminaries program to connect with the boldest and brightest in our community. Sales: Advocates boost brand awareness.

Sales 64

Sales Leadership CRM Brainstorming 64

Zendesk

MARCH 23, 2023

Achieving product-market fit Ten years ago, if you searched for “how do I integrate x and y” platforms, you’d probably get a list of results that link to an API, or maybe a blog post or community forum. With new tools being created and joining the Zapier community every day, companies could unlock thousands of integrations over time.

Co-Creation 52

Co-Creation Software Software Onboarding 52

Red Star Kim

APRIL 5, 2023

increase in support staff JMW Solicitors LLP shared why client care is at the heart of their firm, and explained how their dedicated client care team ensures the best service for existing and potential clients Retaining staff in a competitive market – T otal salary costs as a percentage of fee income also increased, rising by 0.4%, from 58.5%

Finance 130

Finance Profitability Management Remote Working 130

OnStrategyHQ

MAY 5, 2022

The Home Depot’s mission statement: “The Home Depot is in the home improvement business, and our goal is to provide the highest level of service, the broadest selection of products, and the most competitive prices.”. Nike’s mission statement: “Our mission is to bring inspiration and innovation to every athlete* in the world.

Food and Beverage 52

Food and Beverage Government Shareholders Innovation 52

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document.

B2C 52

B2C Customer Experience B2B Software 52

Red Star Kim

JUNE 12, 2023

His webinar wasn’t targeted at professional services but the content was relevant. He suggested creating a sharing community – of both posts and stories – where users made more substantial comments. Some of his key points: Act before and after posting – Before posting, engage with other people’s posts and view their profiles.

Digitalization 130

Digitalization Marketing Advertising B2C 130

Hubspot Sales

OCTOBER 3, 2021

LinkedIn is one of the most straightforward, accessible forums for effective sales prospecting. One way or another, show that you have some grip on what they do and know how your product or service could remedy issues they might be having. But how can you make the most of the platform? Where should you be looking?

Sales 109

Sales Software Software Digitalization 109

SuperOffice

SEPTEMBER 6, 2021

The customer experience is the perception of your existing customers of their interactions with your product or service from the moment they decide to purchase from you, up until they decide to leave your brand. It’s the fastest way to get answers to questions related to a product or service without spending hours on in-depth research.

Decision-making 77

Decision-making Customer Experience B2B Onboarding 77

Hubspot Sales

AUGUST 26, 2018

Industry Blogs and Forums. For instance, if you notice that a company is hiring an HR benefits analyst and you provide compensation services, this is a good organization to reach out to. In addition, new jobs are often trigger events for buying new products or services. Industry Blogs and Forums. How to Find Prospects.

CRM 78

CRM Decision-making Software Software 78

ACT

MAY 18, 2021

Whether your business has reopened or is still in the planning stages, now is the time to vigorously re-engage your local community and increase your brand awareness. Volunteer in your community. Volunteering is one of the best ways to connect with your community, and there are always plenty of opportunities to get involved.

Marketing 52

Marketing Small Business e-Learning Media 52

Hubspot Sales

OCTOBER 26, 2022

Be active in online forums — relevant to your vertical. If you stay active in these forums — answering members' questions, offering expertise, sending helpful content, and finding other avenues to provide users value — you can source a steady stream of prospects. Be active in online forums — relevant to your vertical.

B2B 87

B2B Decision-making CRM Communication 87

PandaDoc

FEBRUARY 24, 2023

There are two benefits here: This enables your business to display contact and activity information (such as company name or company size), allowing clients or other businesses to get in touch with you — or use the service to find contacts who are most likely to work with you. What do they expect from your product or service?

Advertising 52

Advertising Media Communication Marketing 52

PandaDoc

FEBRUARY 24, 2023

There are two benefits here: This enables your business to display contact and activity information (such as company name or company size), allowing clients or other businesses to get in touch with you — or use the service to find contacts who are most likely to work with you. What do they expect from your product or service?

Advertising 52

Advertising Media Communication Marketing 52

Red Star Kim

JANUARY 8, 2024

I continue to volunteer at this service. This included a two-year placement (over 100 hours of supervised clinical practice) at a local low cost and long term psychotherapy and counselling organisation in Richmond – RCPS (richmond-counselling-psychotherapy.com).

Emotional Intelligence 26

Emotional Intelligence Management Marketing Profitability 26

Zendesk

SEPTEMBER 15, 2021

At an increasing rate, restaurants have adopted app delivery services, fitness memberships pivoted to virtual exercise experiences, retail now rely heavily on e-commerce, and office work accelerated business services like Zoom, Slack, and DocuSign. With a good customer experience, your customers also expect security and privacy.

e-Learning 97

e-Learning Digitalization Finance Retail 97

Hubspot Sales

OCTOBER 1, 2021

Here’s how to benefit from the valuable online communities about CRM that are right at your fingertips. G2 Crowd is one of the best review sites for SaaS tools with 844,500+ validated user reviews to help you make smarter decisions about software and services. Forums to Help You Find the Best CRM. Review Sites for CRMs.

CRM 76

CRM Software Software Decision-making 76

ACT

APRIL 11, 2023

Instead of promoting products and services outright, focus on highlighting your brand’s story and vision. Protect your reputation Despite your best efforts, some customers won’t be satisfied with the quality of your products or customer service. They might use social media channels or online forums to rant about your brand.

Small Business 52

Small Business CRM Media Customer Experience 52

Insightly

FEBRUARY 25, 2022

Examine your products/services from the customer’s viewpoint. During the sales process, customers consume reviews of your product/service in various forums. Of course, many people will continue to touch base with your brand via your social media communities. It unites Marketing , Sales and Service teams into one tool.

Logistics 98

Logistics CRM Stakeholders Media 98

Zendesk

FEBRUARY 12, 2021

Simplr, a customer service outsourcing company, recommends paying attention to what they call your “now” customers—those who demand immediate solutions but feel neglected. Here are Simplr and BRCC’s tips to improving your customer support: Ditch support service hours—customers should be able to access support at any time.

Customer Experience 52

Customer Experience Software Software Innovation 52

Strategic Communications

JUNE 7, 2023

Create a professional online presence on platforms such as LinkedIn, Twitter, or industry-specific forums. Identify partners who target a similar audience but offer different services or expertise. Interested readers or listeners may then seek your consulting services based on the value you provided through your contributions.

Leadership 52

Leadership Communication Negotiation Media 52

Farland Group

MAY 10, 2022

Andrew Greenwood is Chief Marketing and Communications Officer for ZS Associates, a management consulting and professional services firm focusing on consulting, software, and technology, providing services for clients in healthcare, private equity, and technology. What triggered you to explore creating a strategy council?

Client Relationships 59

Client Relationships Communication Marketing Meetings 59

Zendesk

APRIL 6, 2021

More companies are realizing that improvements in customer service training and work satisfaction have a big impact on reducing call center burnout and improving customer retention and satisfaction. Now, leaders are looking at what alternatives they want to use to refer to that service organization.”. What is a call center?

Software 52

Software Software Communication Customer Experience 52

Zendesk

NOVEMBER 28, 2023

SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Competitive advantage: According to our CX Trends Report, more than half of customers have made a purchase solely based on the customer service they expect to receive. What is SaaS customer support?

e-Learning 52

e-Learning Software Software Brainstorming 52

Arpedio

MARCH 13, 2024

By offering a compelling product experience, businesses can attract prospects, demonstrate value, and facilitate self-service purchasing decisions without the need for extensive sales efforts. Solution: Automated Processes: Implement automated onboarding, support, and communication processes to handle growing user volumes efficiently.

Acquisition 52

Acquisition Prioritization Onboarding Sales 52

Hubspot Sales

MARCH 29, 2021

While mentorship can be tough to track down, there are plenty of forums where you can find it. Attend industry events and trade expos where you can put your product or service on display. According to a study by the Kauffman Foundation , 60% of aspiring entrepreneurs cited finding mentors who can provide guidance as a challenge.

Banking 125

Banking Insurance Internet Strategic Thinking 125