Zendesk

NOVEMBER 9, 2023

In fact, two-thirds of consumers believe that generative AI will soon become an important part of their service experiences. When applied to customer service, generative AI can improve personalization efforts, reduce resolution times, or even create more conversational experiences between customers and bots.

Customer Experience 52

Customer Experience Retail Innovation Meetings 52

Zendesk

MAY 30, 2023

This means that consistency is key—whether you’re facing economic headwinds or an unexpected spike in customers needing help. AI helps teams boost their productivity, increase efficiency, and meet rising customer expectations at a time when many are being asked to do more with much less.

Onboarding 98

Onboarding Prioritization Customer Experience Meetings 98

Customer Think

DECEMBER 4, 2022

One way to make any department or stakeholder relevant is to convert it into a value center. Value Centers are what were traditionally thought of as cost centers. Later we tried to make these profit centers. They really need to be value centers. For example: Service was considered a cost center.

Suppliers 75

Suppliers Government Profitability Procurement 75

Zendesk

APRIL 29, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. AfterShip Returns Center. AfterShip Returns Center (Support) is a must-have returns management portal that ensures a happy post-purchase experience. Timers (Support) helps you manage SLAs, OLAs, deadlines, and reminders.

Artificial Intelligence 98

Artificial Intelligence CRM Facilitation Software 98

Zendesk

NOVEMBER 14, 2023

Given the significance of EX, we’re thrilled to announce our latest batch of product innovations, designed to help internal service teams, such as IT and HR, deliver exceptional employee experiences. With our latest capabilities, Zendesk users can now make their help center a one-stop shop for all their employees’ self-service needs.

Innovation 52

Innovation Finance Onboarding Prioritization 52

Zendesk

DECEMBER 16, 2020

Your contact center needs enough agents at the right times to serve your customers without long waits. If your call center is understaffed, your team may not be able to answer calls quickly—that’s frustrating to your customers. What is call center workforce management (WFM)? Forecasting helps you identify these trends.

Management 98

Management Software Software Customer Experience 98

Zendesk

MAY 5, 2022

Internal service for employees is just like customer service. Providing internal service is important because how you treat your employees trickles down to your customer relationships and impacts the bottom line. If you aren’t familiar with internal customer service, here are a few things you should know.

B2C 98

B2C Insurance Communication Leadership 98

Customer Think

APRIL 29, 2021

Artificial Intelligence and automation are being increasingly adopted in contact centers to deliver self-service options for consumers and to assist human agents.

Artificial Intelligence 122

Artificial Intelligence Digitalization 122

Hubspot Sales

SEPTEMBER 8, 2023

Thankfully, modern technology can help. With softphones, you can call a client, prospect, customer, or colleague from anywhere, as long as you have internet service, a microphone, and a speaker. Because of the cost savings and convenience, softphones are growing in demand — the VoIP services market is expected to reach $472.26

Internet 86

Internet Remote Working Software Software 86

Apptivo

MAY 4, 2022

All About Contact center. What is contact center? What are the types of contact centers? What are the benefits of a contact center? How do contact centers work? Technologies used by contact centers. Future of contact centers. What is Contact center? What are the types of contact centers?

Artificial Intelligence 52

Artificial Intelligence Telecommunications Media CRM 52

Zendesk

MARCH 25, 2021

Due to COVID-19, there’s a growing number of remote call center jobs available online. According to Fortune, more and more high-volume call centers (or contact centers) are moving to remote work and staying that way , which means greater opportunity for work-from-home call center representatives.

Remote Working 92

Remote Working Software Software Communication 92

Zendesk

NOVEMBER 27, 2023

The vast majority of customer service isn’t critical, but that’s not the case for nonprofits working at the forefront of some of the most pressing challenges facing our planet and society today. The Signpost Project is an innovative digital platform aimed at helping crisis-affected communities around the world.

Information Technology 52

Information Technology Decision-making Innovation Digitalization 52

Zendesk

FEBRUARY 29, 2024

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. App Authorizations (Support) App Authorizations helps you review app authorizations and revoke them if no longer needed. With this app, you can see integrations that have access to your Zendesk data.

Customer Experience 52

Customer Experience Facilitation Prioritization Communication 52

The Center for Sales Strategy

JUNE 9, 2021

Season 3 of the Improving Sales Performance Series is focused on helping sales leaders make an IMPACT on their sales performance through insight on 4 key areas: people, process, planning, and performance.

Sales 117

Sales 117

Zendesk

APRIL 28, 2021

To offer superior support, customer service teams need their systems, tools, processes—and most of all—people to work in harmony. But in lieu of personalized service, self-service support is your stand-in, and it needs to be just as good as your agents. When customers prefer self customer service.

Customer Experience 98

Customer Experience Communication 98

Hubspot Sales

OCTOBER 9, 2023

Based on years of research and working directly with over 20,000 sales professionals around the world from companies in many industries, here are five business insights that can help you — as a sales professional — think differently about your prospects and engage in more business-oriented dialogues. Grow market share?

Shareholders 101

Shareholders Value Proposition Profitability Decision-making 101

Zendesk

AUGUST 3, 2022

But with more people doing their business and their banking online than ever before, it is challenging for fintechs to differentiate their offerings from traditional financial service providers who have online offerings as well. That gives fintechs a golden opportunity to stand out with high-quality customer service.

Financial Services 98

Financial Services Banking Customer Experience Customer Success 98

Zendesk

JANUARY 21, 2021

Your support teams are generally swamped with a variety of tasks ranging from simple service requests to major incidents that require immediate attention. That’s why KCS , knowledge-centered service, is a widely adopted approach to steer service processes in the right direction. What is KCS? The top 4 benefits of KCS.

Artificial Intelligence 98

Artificial Intelligence Banking Facilitation Onboarding 98

Zendesk

DECEMBER 7, 2021

AI can help businesses get new clients up to speed quickly and make the onboarding experience more personalized and less frustrating. AI-powered self-service options —such as help centers and chatbots—allow you to quickly support customers and address concerns while they’re learning about your product or service.

Customer Experience 97

Customer Experience Artificial Intelligence Onboarding Retail 97

Zendesk

APRIL 20, 2023

This includes providing recommended responses or help center articles that can make service point and click. Instead of manning the front lines, agents will take a step back and up to provide a critical layer of supervisory oversight and tackle the complex queries that require human help.

Artificial Intelligence 96

Artificial Intelligence Digitalization Customer Experience Communication 96

Customer Think

FEBRUARY 5, 2023

Procuring the services of an outsourced BPO or contact center vendor can be a time-consuming, labor-intensive process, given the ever-expanding vendor landscape and emerging nearshore and offshore regions. Blockchain is proving to be a viable solution to help procurement teams manage the process more efficiently and cost-effectively.

Procurement 64

Procurement Management 64

Customer Think

OCTOBER 16, 2023

It’s not surprising to call a business and be greeted by an IVR system that helps us navigate to the right department or handle issues on our own through self-service options.

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49

Zendesk

MARCH 8, 2023

After all, most companies possess significant data about the people who buy their products and services. In this article, we’ll explore how AI and analytics can help your business remain competitive. For example, AI-powered customer sentiment analysis can reduce customer churn by helping businesses convert frustration into delight.

eCommerce 98

eCommerce Meetings Stakeholders Profitability 98

Zendesk

DECEMBER 16, 2021

Here are the newest integrations from Zendesk to help your team provide great experiences. Zendesk offers a ticketing system designed to help companies track, prioritize, and solve customer support interactions. Integrating between the two helps sales and support reps see the bigger picture and improve their customer communication.

Prioritization 96

Prioritization Software Software CRM 96

Brooks Group

FEBRUARY 12, 2024

Once a prospect buys your product or service, they represent an opportunity for future growth. This post explains how you can help your sales team maximize the potential of existing customers by showing them how to cross-sell and upsell effectively. that helps the buyer protect their investment.

Sales Training 74

Sales Training Sales Account Management Profitability 74

Zendesk

MAY 8, 2023

Here are three ways software and cloud services companies can use AI to control costs: 1. Reduce operational costs without degrading service quality There’s a general consensus among technology leaders that now is not the time to scale back customer support. “That amounts to about $1.3M saved due to the reduction in tickets.”

Prioritization 98

Prioritization Software Software Profitability 98

Zendesk

DECEMBER 3, 2021

Learn how to craft a helpful, informative Contact Us page so you can make it easy for customers to connect with your business and get the information they need. Check out these Contact Us page examples and tips to help inspire your own. People can either talk to a sales agent or get support through the help center.

eCommerce 98

eCommerce Banking Decision-making Customer Experience 98

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service. This makes it easier to keep self-service resources relevant and up to date.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Apptivo

APRIL 13, 2021

When it comes to a contact center, reporting the performance of your employees and predicting customer demands is a stressful task. Even veteran managers and directors struggle when it comes to measuring and boosting the KPI of their contact centers. Therefore FCR is a very crucial metric for your call center. Abandonment Rate.

Prioritization 69

Prioritization Management Organization 69

Planview

MARCH 1, 2024

As a leader of a shared services or center of excellence team, you might wonder how to showcase your team’s business value as tangibly as sales figures do. How much does the software or other services you manage or provide cost? Here are some tips to help you get started. What purposes do they fulfill?

Value Proposition 59

Value Proposition Software Software Finance 59

Agile CRM

MARCH 9, 2022

A firm needs Outbound Call Center Software in order to run seamless outbound operations. Outbound contact centers have several additional issues, including managing agent productivity, ensuring compliance, and reporting. What Are the Benefits of Outbound Call Center Software? Enhance customer service. Retain customers.

Software 52

Software Software CRM Internet 52

Hubspot Sales

MAY 26, 2023

In this post, we’ll go over: What an outbound call is Outbound vs. inbound calls How to make effective calls Outbound vs. Inbound Calls Simply put, an outbound call is made by the call center representative to a prospect while an inbound call is made by a customer or prospect to the business or organization.

Emotional Intelligence 95

Emotional Intelligence Software Software Communication 95

Zendesk

AUGUST 4, 2021

Because cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers. Scaling your startup with customer service. “In When startups have growing pains, it can manifest in their customer service strategy – or lack of one.

Software 98

Software Software Decision-making Investors 98

Zendesk

APRIL 6, 2021

You might envision a call center as a warehouse jammed with tiny desks where tired agents switch endlessly from one call to the next. While you wouldn’t be wrong in some cases—the stereotypical call center still exists for several legacy organizations—that reality is thankfully more of a rarity today. What is a call center?

Software 52

Software Software Communication Customer Experience 52

Zendesk

APRIL 6, 2021

Instead of asking customer service reps to put out every fire, empower customers to find their own solutions whenever possible. When your company masters customer self-service, you make it easy for consumers to solve their own issues without having to send an email or make a call. What is customer self-service? Community forum.

Internet 52

Internet Retail Innovation Digitalization 52

Zendesk

NOVEMBER 29, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. By augmenting human intelligence, Aisera helps your organization nurture and satisfy customers and users who then purchase more, remain loyal, and provide positive reviews.

e-Learning 98

e-Learning Finance Banking Construction 98

Envisio

OCTOBER 25, 2023

Strategic Plan Example 1: Data-Driven Strategy for Equity with Green River College, Washington In the spring of 2020, Green River College initiated an Equity-Centered Strategic Visioning and Planning process. All of this input played a crucial role in shaping the College’s Equity-Centered Strategic Plan.

Innovation 52

Innovation Government Stakeholders Onboarding 52