OnStrategyHQ

APRIL 25, 2024

Using AI without guiding principles or guardrails exposes your organization, data privacy, and security risks. You should have a guiding principle around data, how data is used, and where data can be used. We’ll protect our customers and proprietary data. It was good to see an example.

Artificial Intelligence 52

Artificial Intelligence Government Energy and Utilities Healthcare 52

Zendesk

JULY 26, 2023

Zendesk has long been committed to delivering trustworthy products to our customers and their users. We believe that trust is at the core of all our interactions with our customers. Zendesk applauds the adoption of the adequacy decision for the EU-US Data Privacy Framework by the European Commission. Have questions?

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Apptivo

APRIL 17, 2023

Five reasons why protecting your customer’s information is crucial 2. How can customer data protection be done? A data breach or unauthorized access may be disastrous for a company. Business owners risk fines by not taking Customer data protection seriously.

Cybersecurity 52

Cybersecurity Government eCommerce Digitalization 52

Zendesk

JANUARY 18, 2024

AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. As we continue to learn more about the impact of AI , businesses must keep transparency in AI top of mind, especially when it comes to the customer experience (CX).

Artificial Intelligence 52

Artificial Intelligence Decision-making Stakeholders Government 52

Zendesk

NOVEMBER 10, 2022

As global data protection and privacy regulations continue to evolve, it’s important to understand how Service Data is processed and stored by the vendors you work with, to ensure that your Service Data is safe, and that your systems help you to meet global compliance regulations. How we protect your Service Data.

Healthcare 52

Healthcare Meetings Management 52

Nutshell

JUNE 5, 2023

The key to getting the most out of your customer relationship management system (CRM) is following best practices for managing the customer data you gather and store. Implementing user controls and permissions helps protect your CRM data against attack so you can keep running your business—and gaining your customers’ trust.

CRM 62

CRM Internet Management Marketing 62

PandaDoc

MARCH 4, 2024

A virtual data room , or VDR, is a secure, online space acting as a repository of a company’s documentation, and serves as a virtual hub where company users share real-time information with other investors, clients or stakeholders when executing investment banking deals. What is a data room for investment banking?

Banking 52

Banking Investors Acquisition Stakeholders 52

Zendesk

OCTOBER 9, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.

Computers and Electronics 52

Computers and Electronics Artificial Intelligence Prioritization Customer Experience 52

ACT

OCTOBER 3, 2023

Enhanced security to keep sensitive data private Helping customers comply with an ever-growing list of data protection and privacy concerns is no small feat. Premium Cloud in May of this year, the vast majority of our subscribers can now benefit from this critical protection. Custom Tables.

Decision-making 52

Decision-making Innovation Communication Customer Experience 52

Zendesk

SEPTEMBER 15, 2023

Over the last year, the impact of AI on customer service has been massive. Many customer experience applications and workflows can be optimized with AI–but not all AI solutions are tailored to customer experience. Learn how it’s creating new possibilities for customer experiences and how to unlock them using Zendesk AI.

Investors 52

Investors Customer Experience Innovation Digitalization 52

Customer Think

MARCH 16, 2023

In today’s digitally-driven world, onboarding has become a critical process for organizations seeking to expand their customer base and stay competitive. But along with that, it has also raised concerns about data privacy and security. Organizations must prioritize protecting the sensitive information […]

Onboarding 59

Onboarding Digitalization Prioritization Organization 59

Zendesk

SEPTEMBER 15, 2021

Digital customer experiences are critical for surviving in a connected world. According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. With a good customer experience, your customers also expect security and privacy.

e-Learning 97

e-Learning Digitalization Finance Retail 97

Planview

JANUARY 17, 2024

Below are some proven strategies used by Planview customers within the financial services industry: Regulatory Compliance To avoid potential legal and financial risks, prioritize regulatory compliance tasks within WIP to ensure compliance-related work is completed accurately and on time. Track and manage risks associated with WIP items.

Financial Services 59

Financial Services Management Prioritization Facilitation 59

Zendesk

FEBRUARY 29, 2024

Route Route (Support) is at the forefront of enhancing the post-purchase journey, offering unparalleled protection and convenience to both brands and their customers. With this app, you can see integrations that have access to your Zendesk data. You can view when it was authorized, who authorized it, when it was last used.

Customer Experience 52

Customer Experience Facilitation Prioritization Communication 52

Zendesk

SEPTEMBER 12, 2023

Few can deny the potential of AI to improve customer experiences, but many remain hesitant to trust it. That’s why building customer confidence in AI remains one of the biggest challenges facing CX leaders today. Building customer trust in AI remains one of the biggest challenges facing CX leaders today.

Customer Experience 52

Customer Experience Communication Meetings 52

Zendesk

JANUARY 17, 2024

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. At Zendesk, we think deeply about the customer experience and how to make it better for every party involved.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Internet Negotiation 52

Upland

AUGUST 29, 2023

Buying intent , also known as purchase intent, refers to the likelihood and inclination of a potential customer to make a purchasing decision. In this article, we will take a closer look at buying intent and its role in helping you navigate today’s intricate web of customer preferences, expectations, and buying behaviors.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

Zendesk

MARCH 16, 2021

Customer experience (CX) has become the business strategy, and with good reason. 75% of customers will spend more to buy from an organization that treats them well, according to the 2021 Zendesk Customer Experience Trends Report. Why is data transparency important? Customer data has become an incredibly powerful CX tool.

Organization 75

Organization Investors Customer Experience Government 75

SuperOffice

OCTOBER 29, 2021

From marketing teams to support staff, AI is helping companies better fill their sales pipelines and maintain relationships with their customers. If your CRM system is not currently using AI, you are potentially missing out on tremendous opportunities to improve your customer experience. This year, AI in CRM is set to generate over $1.1

CRM 82

CRM Artificial Intelligence Supply Chain Decision-making 82

Nutshell

FEBRUARY 28, 2023

Your customer relationship management (CRM) software can be the most powerful tool in your business’s toolbox. It can help you organize your customer information, speed up your sales process, and close more deals, ultimately helping you earn more revenue and grow your business. Nutshell is designed to make data management easy.

CRM 71

CRM Decision-making Software Software 71

Strategic Communications

JANUARY 31, 2024

AI-powered predictive analytics is a cutting-edge tool that is transforming marketing decision-making by providing businesses with the foresight to anticipate market trends, understand customer preferences, and personalize marketing efforts. This level of personalization isn’t just about addressing the customers by name.

Decision-making 52

Decision-making Marketing Artificial Intelligence e-Learning 52

Zendesk

MARCH 8, 2023

Businesses should know a lot about their customers. After all, most companies possess significant data about the people who buy their products and services. But here’s the problem: much of that data remains untapped. Not being able to harness the power of that data means companies face real danger.

eCommerce 98

eCommerce Meetings Stakeholders Profitability 98

Mercuri International

SEPTEMBER 8, 2023

By leveraging AI, marketers can address these challenges by automating various aspects of their work, such as email marketing, targeted advertising, and customer experience optimization. But what kind of opportunities does AI really offer to the marketer?

Artificial Intelligence 64

Artificial Intelligence B2B Advertising Publishing 64

Hubspot Sales

APRIL 25, 2023

Research Buyer Personas AI gathers customer data on a massive scale. Perform Sentiment Analysis How customers react, interact, and respond to marketing emails can provide valuable insights. Sentiment analysis measures customers' emotional responses, so you know what resonates and what doesn't.

Sales 97

Sales Emotional Intelligence CRM Decision-making 97

OnStrategyHQ

DECEMBER 15, 2023

Root Cause: Lack of Strategic Vision The top part of one of the reasons that AI projects fail, whether you’re using new AI tools or creating your own, is that you are not building something that is making a difference to your customers, to your employees, or your overall organizational goals. Your customer’s data?

Government 52

Government Artificial Intelligence Innovation Organization 52

Red Star Kim

MARCH 17, 2023

IP lawyers will be intrigued to know that Nike protected its logo and slogans in preparation for selling virtual goods – which will also increase the value of Nike NFTs Gucci – (Events) Collaboration with Roblox and VRChat to create virtual fashion shows and hosted limited-time events for customers to engage with their brands.

Marketing 130

Marketing Transportation Leadership Digitalization 130

Arpedio

FEBRUARY 19, 2024

In today’s fast-paced and competitive business environment, staying ahead of the curve requires embracing innovative technologies that enhance efficiency, productivity, and customer engagement. One such technology that has revolutionized sales practices is Artificial Intelligence (AI).

Artificial Intelligence 52

Artificial Intelligence Sales Government Decision-making 52

Nutshell

JULY 16, 2021

Apple’s new Mail Privacy Protection feature eliminates the ability for email marketers to measure opens. Add MacOS Mail to that, and half of email clients will soon be hiding open data. Many corporate email security products block this information, as do privacy-centric email apps like HEY. And you know what?

Advertising 118

Advertising Marketing Small Business Software 118

Zendesk

JUNE 8, 2021

To ensure customer and business data is always protected, Zendesk combines enterprise-class security features with comprehensive audits of our applications, systems, and networks. That’s why we’re excited to share that Zendesk has been granted the Health Data Hosting (HDS – Hébergeur de Données de Santé) certification!

Healthcare 52

Healthcare Government Customer Experience Meetings 52

Zendesk

NOVEMBER 15, 2021

In the early 2010s, the Age of the Customer emerged. The Age of the Customer continues today—and the data shows it. Gartner research reveals that 74 percent of customers expect more from brands, not only in their products and services but also in how they treat their customers. What is customer trust?

Emotional Intelligence 97

Emotional Intelligence Media Customer Experience Software 97

PandaDoc

MARCH 1, 2024

Mergers and acquisitions require buyers and sellers alike to enter in a vast amount of confidential company data. A virtual data room (VDR) solves this problem. What is a data room in M&A transactions? In the past, M&A data rooms used to be physical rooms in the seller’s office or on their business premises.

Acquisition 52

Acquisition Stakeholders Government Software 52

Zendesk

JUNE 17, 2021

What customers want and what they get might not always align, but the stakes are getting higher for any business that falls short. 80 percent of customers say they’d switch to a competitor after more than one bad experience. Customer expectations have shifted considerably over the past year. What are customer expectations?

Customer Experience 94

Customer Experience Prioritization Media Digitalization 94

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. Therefore, a quick look back in history shows that features and data sets available in CRM quickly permeate other areas of SaaS. CRM Trend: AI If 2023 was the year to panic about AI, 2024 is the year to relax. “AI

CRM 52

CRM Customer Experience Software Software 52

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. Therefore, a quick look back in history shows that features and data sets available in CRM quickly permeate other areas of SaaS. CRM Trend: AI If 2023 was the year to panic about AI, 2024 is the year to relax. “AI

CRM 52

CRM Customer Experience Software Software 52

Zendesk

NOVEMBER 28, 2023

Like software as a service (SaaS) business models, companies can subscribe to AIaaS plans that provide AI for customer service tools. Businesses often use AIaaS solutions to deploy AI chatbots for convenient customer self-service, like troubleshooting common issues or surfacing answers to FAQs.

Artificial Intelligence 52

Artificial Intelligence e-Learning Internet Software 52

Arpedio

JUNE 20, 2023

Client Case study Rethinking Customer Success and Sales: A Collaborative Powerhouse in the SaaS industry Download full case study About The Case Study Due to pre-IPO considerations, the following case study has been anonymized to protect the identity of the company involved.

Customer Success 52

Customer Success Account Management Facilitation Stakeholders 52

PandaDoc

MARCH 22, 2024

This is where virtual data rooms (VDRs) come in. Let’s highlight how virtual data rooms can help you enhance the due diligence process by ensuring data security, streamlining workflows, and facilitating seamless collaboration. What is a due diligence data room? How can a virtual data room help with due diligence?

Computers and Electronics 52

Computers and Electronics e-Learning Facilitation Software 52