Freshworks

JUNE 2, 2023

The Freshchat Conversational Support Benchmark Report 2023 looks at the art and science of customer conversations in the digital era. The benchmarks and metrics revealed in the Freshchat Conversational Support Benchmark Report 2023 show how a two-way conversation has become irreplaceable for B2B and B2C customer service.

B2C 94

B2C Digital Transformation Digitalization Healthcare 94

Customer Think

MARCH 29, 2024

In that time, we were fortunate enough to work with dozens of companies to benchmark and realize more […]

Profitability 53

Profitability Customer Experience 53

Hubspot Sales

OCTOBER 18, 2021

One way to get there is through something called "competitive benchmarking" — the process of looking externally to see how your business stacks up against your competitors and industry standards. You might already practice a form of benchmarking in your business. You might already practice a form of benchmarking in your business.

Manufacturing 81

Manufacturing e-Learning Retail Decision-making 81

Customer Think

AUGUST 18, 2021

Instinctively, our next step is to look for benchmarks. “Wait, is that good?” That’s usually the first question that comes to mind when we get employee engagement survey results. Unfortunately, comparing your engagement scores to other companies’ (even if they share your industry or headcount) isn’t as useful as you might think.

110

110

Insightly

MAY 30, 2023

CRM benchmarks are a reference point for measuring CRM success and comparing performance against industry standards. By setting benchmarks, you can identify areas for improvement, track progress, and better align your CRM efforts with your business goals. Setting benchmarks is necessary to evaluate the impact.

CRM 52

CRM Decision-making Facilitation Customer Experience 52

Zendesk

FEBRUARY 19, 2021

What is customer service benchmarking? Customer service benchmarking gives you an overview of how your support team stacks up against competing organizations in your industry. What are some examples of customer service benchmarks? Why is customer service benchmarking important? Grade performance objectively.

Organization 98

Organization Customer Experience 98

Freshworks

JUNE 1, 2023

The Freshdesk Customer Service Benchmark Report 2023 sheds new light on how companies in different industries and regions are delivering on that challenge. Real estate shines in CSAT, retail tops in resolution time Industry benchmarks threw up some surprises, with some legacy sectors outdoing those usually expected to fare better.

Artificial Intelligence 66

Artificial Intelligence B2C Transportation Retail 66

Hubspot Sales

JUNE 13, 2019

Check your sales close rate against your industry's benchmark average now. With industry benchmarks, you can evaluate how you or your team are performing in the overall landscape, which is not only a good reality check but gives you a better understanding on whether improving your close rate is something you need to prioritize now.

Computers and Electronics 121

Computers and Electronics Finance Sales Prioritization 121

Sandler Training

JULY 11, 2020

The post Benchmarking for Client Satisfaction appeared first on Sandler Training. The value of client retention is significant, especially when compared to the cost of customer acquisition.

Acquisition 69

Acquisition Sales 69

Desired Path

FEBRUARY 17, 2021

DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. 2020 Benchmark Results. 2020 Benchmark Results. 45% of respondents say their CSMs manage over $2.5M Finally, 70.6%

Digital Transformation 59

Digital Transformation e-Learning Acquisition Customer Success 59

ClearPoint Strategy

JUNE 14, 2023

Are you benchmarking measures that will help your healthcare organization?

Healthcare 52

Healthcare Organization 52

Desired Path

FEBRUARY 17, 2021

DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. 2020 Benchmark Results. 2020 Benchmark Results. 45% of respondents say their CSMs manage over $2.5M Finally, 70.6%

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Desired Path

FEBRUARY 17, 2021

DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. 2020 Benchmark Results. 2020 Benchmark Results. 45% of respondents say their CSMs manage over $2.5M Finally, 70.6%

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

ClearPoint Strategy

JUNE 14, 2023

Take a look at what solid benchmarking looks like in the healthcare space.

Healthcare 52

Healthcare 52

MTD Sales Training

APRIL 10, 2020

But seriously, when was the last time you sat down and benchmarked your skills? Competency based assessments are all centred around measuring and benchmarking your “skills”. You would then list these behaviours, categorise them and then benchmark every member of your sales team against these behaviours. Psychological based.

Sales 62

Sales Sales Training Management 62

Red Star Kim

OCTOBER 25, 2023

It then provides instant personalised feedback to those who respond allowing them to sign-up to receive a peer comparison benchmark report, assessment score and/or personalised reports. It integrates with most CRM and email automation systems. Both incorporate further CTAs (Calls to Action) to continue the dialogue.

Banking 130

Banking Artificial Intelligence Cybersecurity Key Account Management 130

SBI Growth

OCTOBER 12, 2016

Benchmark for ABM Account Selection. When executing an ABM strategy, less is more. Too many accounts and it dilutes the purpose entirely, and two few accounts represent a missed opportunity. . The concept of lifetime value is the lead domino in account selection.

Marketing 91

Marketing Prioritization 91

ClearPoint Strategy

APRIL 13, 2021

Having access to great local government and city benchmarking data can be helpful for internal purposes and to show residents how your city is doing compared to similar cities nearby and around the country. Below, we’ve listed five resources with some great benchmarking data—take a look. ICMA Open Access Benchmarking.

Government 40

Government Facilitation Publishing Organization 40

SBI Growth

APRIL 13, 2013

In a recent Sales Benchmark Index survey of 312 CMO’s and VP’s of marketing; the majority answered this question “I don’t know”. 80% of CMO’s indicated they utilize competitive benchmarking to influence marketing strategy according to IBM research. The next question is; do I have a gap, gulf or am I above the benchmark?

Organization 123

Organization Marketing Prioritization eCommerce 123

Service Excellence Partners

MARCH 12, 2017

In multiple experiments run by the utility companies, providing benchmarks reduced overall power usage 2%. [1] When SaaS companies show individual performance relative to benchmarks via tailored e-mails and in-product messages, they can influence behaviors in mass audiences without the need for personal contact. Haradaa, T.,

Energy and Utilities 52

Energy and Utilities Government Decision-making Customer Success 52

Mike Kunkle

NOVEMBER 23, 2023

Benchmark & Measure Obviously, measurement is a critical piece of this work. I know that many enablers do benchmark metrics and measure improvements for overall performance or targeted initiatives. Outcomes In this case, you’ll be benchmarking one or a few specific, related metrics.

Sales 258

Sales Finance Decision-making Profitability 258

SBI Growth

OCTOBER 31, 2012

Conduct a Sales Productivity Benchmark. Benchmarking: We review your sales metrics against your competitors AND those outside your peer group. Ops” out of the equation by using benchmarking data and solid Discovery. Use a Sales Productivity Benchmark as a starting point. Remember the bias against sales executives?

Negotiation 113

Negotiation Shareholders Business Services Decision-making 113

Customer Think

JULY 24, 2023

The concept of customer experience has always focused on meeting customer requirements and preferences. Companies have been focusing on building strategies to foster loyalty and drive repeat purchases. In recent years, the medium of marketing and customer interaction have shifted.

Customer Experience 52

Customer Experience Advertising Meetings Marketing 52

SBI Growth

DECEMBER 11, 2018

If past performance is not indicative of future returns, then why waste marketing dollars by employing tactics that used to work yesterday but will put you out of business today? If marketing is becoming more agile and personalized, how can.

Marketing 92

Marketing Media Sales 92

ClearPoint Strategy

JANUARY 10, 2024

See 3 panelists ideas at our 5th Annual Strategy and Performance Management Summit.

Management 40

Management 40

Openview

SEPTEMBER 16, 2019

Today, OpenView, the expansion stage venture capital firm, released the results of the 2019 Expansion SaaS Benchmarks survey. OpenView has been benchmarking gender parity in leadership positions for the past three years, and found that gender parity in leadership positions has increased from 12% in 2017 to 14% in 2019.

Software 60

Software Software Leadership Decision-making 60

SBI Growth

OCTOBER 4, 2019

As Summer wraps up and a successful third quarter draws towards a close, it’s time for sales leaders to start looking towards 2020 and beyond as part of the annual planning process. Amongst the plethora of reports and discussions to.

Sales 91

Sales Marketing 91

SBI

OCTOBER 10, 2017

Having spent 100% of my time studying the SalesTech market for the past 8 years, you can imagine how excited I am to be the one to launch the world’s first comprehensive benchmark study to track SalesTech usage trends over time. For our survey, it’s important that we get a good cross-section of each so we can benchmark over time.

Sales 55

Sales Profitability Sales Technology CRM 55

SBI Growth

AUGUST 19, 2012

It offers a basic 4 step process to benchmark your demand generation content. If you would like to benchmark your content, attend this session. Mystery shopping allows you to benchmark your content vs. your competition. This post discusses how to get your prospects interested in you versus your competitors. What do you do now?

Meetings 102

Meetings Marketing Sales 102

SBI Growth

JULY 15, 2018

In a recent article, we defined the right Key Performance Indicators for Customer Success teams. If you have invested the time to collecting this information, your next step is comparing yourself to other companies’ Customer Success teams. Download our Customer Success.

Customer Success 59

Customer Success Sales 59

SBI Growth

NOVEMBER 21, 2023

Based on SBI’s survey data, revising how productive their go-to-market (GTM) teams are and finding solutions to raise that benchmark is what’s going to make the difference here. But expense management is only one part of the equation: leaders must look elsewhere if they want to hit their financial targets.

Publishing 118

Publishing Management Marketing 118

Red Star Kim

SEPTEMBER 8, 2023

And shows the immediate value of research and benchmarks. A key question was “How does it compare to other accountancy practices?”. This type of curiosity drives industry and competitor analyses. Curiosity Curiosity is a key aspect of commerciality.

Procurement 147

Procurement Value Proposition Finance Artificial Intelligence 147

SBI

JUNE 27, 2018

In late 2017, we went to field with our first annual Sales Stack Benchmark Survey to identify which are the most commonly used sales technologies, and which are being considered most for the year ahead, among other things. Our aim was to get a clear view of what a typical sales stack looks like and how it will evolve over time.

Sales 37

Sales Sales Technology CRM Software 37

ClearPoint Strategy

JUNE 14, 2023

Figuring out how your municipality stacks up is difficult—but important.

Government 52

Government 52

Red Star Kim

JUNE 1, 2023

Industry and sector benchmarks and monitoring Industry associations are a good source of competitor information. There are numerous commercial research agencies who publish industry and sector benchmarks and reports. For example: Client satisfaction benchmarks – How do you measure up?

Value Proposition 130

Value Proposition Innovation Marketing Media 130

Customer Think

DECEMBER 8, 2023

1WorldSync’s 2023 Consumer Product Content Benchmark Report reveals […] But with great power comes great responsibility for brands to establish trust and loyalty across each touchpoint in the customer journey. How can brands build a foundation of trust?

Digitalization 69

Digitalization Marketing 69