CMOE

MARCH 6, 2023

To get started, begin bookmarking these 21 best business strategy blogs. Each blog offers unique thought leadership materials to help guide your strategy in the upcoming quarter. To help leaders build resilient cultures, CEE offers a blog that takes readers through unique perspectives in the workplace.

Finance 98

Finance e-Learning Innovation Leadership 98

Customer Think

JANUARY 26, 2022

We are always on the lookout for thoughts and insights from masterminds on the customer experience delivery and retention best practices. Books inspire our minds, offer more and novel perspectives, and help us identify new opportunities with a shift in attitude. In this spirit, we share with […].

Customer Experience 111

Customer Experience 111

Customer Think

APRIL 28, 2023

Customer retention is one of the most critical aspects of business success. After all, you’ve already put in the hard work to acquire customers, so it makes sense to do whatever it takes to keep those customers around. But how can you go about doing that? Sometimes, it pays off to think outside the box […]

Digitalization 72

Digitalization Marketing 72

Customer Think

AUGUST 19, 2021

This is why more businesses are exploiting the advantages of email marketing to reach customers. Email marketing is so important to customer retention that you’re missing […]. According to Statista, that number could reach an estimated 4.5 billion by the year 2024. The reach that email marketing offers is massive.

Marketing 89

Marketing Digitalization 89

CMOE

FEBRUARY 15, 2023

Lean on these 23 best learning and development blogs to gain insights on elevating L&D at your organization. The Learning Guild Community’s TWIST As the official blog of The Learning Guild, TWIST provides bi-weekly blog posts that share a compilation of L&D content, trends, and insights.

Leadership 98

Leadership Emotional Intelligence Onboarding Innovation 98

Customer Think

FEBRUARY 13, 2023

Leverage customer data and learn from segments to GROW RELATIONSHIPS WITH CUSTOMERS through your DTC channel. If you’re a marketer, it’s important to focus on acquiring the right customers. So how do you know who the right customers […]

Marketing 128

Marketing 128

Customer Think

OCTOBER 18, 2021

Image by Stories Cohort analysis is a metric that can be used to measure customer retention and analyze the success of customer acquisition strategies. This article will provide an overview of this metric, and show you how to apply it in your own business. What are the 2 types of cohort analysis? Type 1 Cohort […].

Acquisition 80

Acquisition 80

Tidio

FEBRUARY 26, 2021

The great entrepreneur recognized that customer retention begins with a genuine relationship. His customer retention strategy will work for your business, too. In this guide: What customer retention is and why it matters for your business. 8 customer retention strategies to build authentic relationships.

eCommerce 52

eCommerce Acquisition Communication Retail 52

Customer Think

DECEMBER 6, 2022

Image source: Pixabay.com Customer satisfaction is one of the most important factors in building a successful eCommerce business. Ensuring customers are happy at every stage of their interactions with your company is essential to converting them into regular buyers.

eCommerce 69

eCommerce Prioritization 69

Customer Think

APRIL 7, 2023

This goes on to prove that with every customer concern, businesses get an opportunity for retention. Strong competition and the volatile nature of customer expectations are two things that drive the risk of churn. […]

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64

Apptivo

JUNE 21, 2023

Businesses realize that it’s essential to draw in prospective customers in order to expand their enterprise and make it viable. Maintaining good relationships with the existing customer base plays a prominent role in customer satisfaction , thereby increasing the percentage of retention rate.

CRM 52

CRM Customer Experience Software Software 52

Zendesk

MAY 12, 2021

Businesses work hard to attract customers, and keeping them around takes just as much effort. According to the Zendesk Customer Experience Trends Report , half of customers say they would switch to a competitor after just one negative experience—that number grows to more than 80 percent after multiple bad experiences.

Software 52

Software Software CRM Advertising 52

Customer Think

AUGUST 29, 2021

When you have invested the time and money to acquire a brand-new customer, you lose on the full revenue capacity of that individual if they leave, or churn, earlier than preferred. By minimizing the rate of churn, companies prosper and grow quicker. When most companies think about how to speed up growth, generally their first […].

139

139

SBI Growth

MARCH 27, 2020

It costs seven times more to attract new customers than it does to retain existing ones. Research also shows that a 5% increase in customer retention can generate up to 125% in profits. Given the current economic conditions, customer retention is.

Customer Success 103

Customer Success Profitability Customer Experience B2B 103

Customer Think

FEBRUARY 22, 2023

All companies want to build products and deliver support that delights customers. But there’s often a disconnect between what business leaders think customers want and what customers actually need. Using intuition or instinct to guess what customers need rarely works. fail […]

Customer Experience 132

Customer Experience Innovation 132

SBI Growth

APRIL 17, 2020

Appointing a Chief Customer Officer Who Owns the Retention Number. Corporate leaders around the world are all reacting to the tragic events and economic impact of the past few months. In order to weather the storm and come out on top.

Customer Experience 85

Customer Experience Customer Success B2B Marketing 85

Customer Think

AUGUST 15, 2023

Customer retention is essential for the long-term success of any business. We all know that happy customers are more likely to make repeat purchases, provide positive reviews, and refer others to your business. But how do you keep customers happy? Here are some of the best strategies to retain your customers.

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52

DemandFarm

AUGUST 31, 2023

In the business world, customer success management is no longer an afterthought; it’s a necessity. Consensus across research confirms: retaining existing customers costs 5 to 25 times less than acquiring new ones. Success lies in a tailored, strategic approach to customer success management. The changes?

Key Account Management 52

Key Account Management Account Management Customer Success Management 52

Customer Think

AUGUST 18, 2021

Do consumers want to talk to live customer service agents? Customers generally are self-reliant problem solvers who are increasingly looking for quick, do-it-themselves ways to get a question answered or resolve an issue. That’s an ongoing debate. You’ll actually hear arguments on both sides of the aisle.

120

120

MTD Sales Training

MARCH 22, 2013

As a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Sales 110

Sales 110

Customer Think

APRIL 25, 2021

One of the predictions by Forrester is about the increase in revenue risk for firms, by up to 50%, due to the increasing number of customers who operate as free agents. How does a customer-minded retention leader avoid the impact of demanding, millennial-minded customers on the company’s profitability?

Profitability 52

Profitability 52

Groove HQ

JULY 20, 2018

In fact, it can help you make your customers happier. The post How to Use Upselling to Increase Customer Happiness, Retention and Revenue appeared first on Groove Blog. What comes to mind when you think of the word upsell? And, […].

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QYMATIX

DECEMBER 22, 2021

The year is coming to an end and we know you’re all eagerly awaiting our “Best of 2021” blog articles. Every year we come up with a theme under which we decorate the five most successful blog articles. Customer Attrition in B2B: loyalty as a sales growth booster. It’s that time again.

Artificial Intelligence 52

Artificial Intelligence B2B Profitability Innovation 52

SBI Growth

MARCH 31, 2020

Going into 2020, Market Leaders were already counting on the majority of their revenue coming from their existing customer base. Most companies build their 2020 Revenue plans on an assumption of GDP growth, and this assumption has shifted.

Customer Success 160

Customer Success Marketing B2B Communication 160

Customer Think

DECEMBER 19, 2021

In a world where the competition for consumer’s attention is fiercer than ever and consumers have increasing control over what reaches them, brands’ communications have to be as relevant as possible. One-size-fits-all messages will quickly be blocked or ignored.

Communication 124

Communication Digitalization Marketing 124

Customer Think

DECEMBER 8, 2023

Adaptability and customer-centricity are the cornerstones of a successful eCommerce strategy in today’s rapidly evolving digital landscape. Businesses that swiftly respond to changing customer preferences and market dynamics poise themselves for long-term success.

eCommerce 64

eCommerce Digitalization Meetings Marketing 64

Flevy

OCTOBER 5, 2023

It was Andrew Chen who gave the term widespread exposure through his blog titled, “Growth Hacker is the new VP Marketing.” In order for Growth Hacking to be successful, marketers need to first evaluate whether the product or service that they are developing or offering is something customers are willing to spend money on or not.

Acquisition 103

Acquisition Investors Digital Transformation Profitability 103

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Upland

AUGUST 30, 2023

This is where prospects are on the cusp of becoming customers. In the ever-evolving digital marketing landscape, understanding and optimizing the customer journey is paramount for business success. At every stage of this journey, marketers employ targeted strategies to guide potential customers toward making a purchase decision.

Decision-making 195

Decision-making Software Software Retail 195

Groove HQ

MARCH 24, 2022

Get free templates and examples of customer support emails that wow customers, improve retention, and enhance brand reputation. The post 2022 Guide to Support Email Templates & Examples appeared first on Groove Blog.

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117

Customer Think

JULY 17, 2023

Gone are the days when brands kept focusing on customer acquisition and paid the least attention towards retaining their existing customers, in […]

Acquisition 52

Acquisition 52

MTD Sales Training

MARCH 22, 2013

As a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Sales 48

Sales 48

SuperOffice

JULY 5, 2022

B2B marketing is simple: Attract new customers and keep existing customers. It happens in three stages: Speak with existing customers. If you have paying customers, speak with them. Create an ideal customer profile (ICP). Create an ideal customer profile (ICP). Broadens a company's overall customer database.

B2B 129

B2B Marketing Acquisition Media 129

Customer Think

NOVEMBER 29, 2022

The news headlines over the past few months have been nothing but grim. And with inflation rates and the price of consumer goods sitting at record highs, a new Bloomberg Economics model projection is effectively certain that within the next 12 months, the US will enter into a recession. That’s a scary forecast for any […].

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59

Customer Think

APRIL 26, 2024

Today’s consumers have high expectations of the customer experience, and whether or not a company meets those expectations can make or break customer retention and loyalty. Forrester reported that 88% of […]

Customer Experience 52

Customer Experience Meetings 52

MDI Training

JULY 26, 2023

In this blog post, you will learn about the areas where this technology is particularly suitable and what you, as a leader, need to pay special attention to. Customer Service and Recruiting A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions.

Artificial Intelligence 98

Artificial Intelligence Digital Transformation Leadership Digitalization 98

Customer Think

JULY 29, 2023

The only constant in life is change. And the only certainty in business is uncertainty. This is truer than ever now, as companies deal with increasing unpredictability on practically every front. They’re navigating economic challenges, digital disruptions and ever-shifting consumer preferences.

Customer Experience 52

Customer Experience Digitalization 52