Customer Think

NOVEMBER 24, 2022

This is why understanding how to create a knowledge base is so important. What is a knowledge base? A knowledge base is a resource that […]. But it takes up a lot of time, particularly if your team is answering the same queries again and again.

Customer Experience 59

Customer Experience 59

Groove HQ

MARCH 10, 2020

A well-thought-out plan for creating knowledge base articles with examples from our own help center. The post 8 Knowledge Base Examples (From Our Help Center) with Lessons for How to Create Your Own appeared first on Groove Blog.

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Strategic Account Management Association

FEBRUARY 2, 2021

This being the case, then he or she should have significant input into which opportunities are pursued, since it is the SAM who has the account/political knowledge of his or her account. With this in hand, decisions on resource allocation would be based on current data, and less on anecdotal evidence.

Decision-making 987

Decision-making Account Management Management Suppliers 987

Groove HQ

NOVEMBER 6, 2019

We briefly mentioned it in our September product update, but we wanted to highlight what this means to our Knowledge Base users and why we’re so excited about it. Your Knowledge Base reflects your company and your brand. The post Free Unsplash Backgrounds for Your Knowledge Base appeared first on Groove Blog.

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Groove HQ

JUNE 12, 2018

Our focus this year has been to consolidate all of the different pieces of Groove (Inbox, Knowledge Base, Reporting) into one cohesive experience across the entire application. Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground […]. Introducing the Groove KB 2.0

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CMOE

MAY 9, 2023

As a woman in business, finding resources tailored to your unique experience is crucial for furthering your skills and knowledge in your industry. For the best women’s entrepreneur blogs across the internet, CMOE has put together these 18 sites for exceptional inspiration, motivation, and advice to help women in business succeed.

Finance 52

Finance Leadership Small Business Publishing 52

Groove HQ

JULY 10, 2019

The post Groove in June: Shopify Integration, Emojis, Knowledge Base Contact Form and More! appeared first on Groove Blog. If you’d like to keep in the loop on the latest upcoming features that we’re working on, head on over to the Groove Public Roadmap. Canned replies are all […].

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Strategic Account Management Association

AUGUST 24, 2021

This blog post is based on a keynote presentation from the 2021 SAMA Annual Conference. Panelists’ remarks have been paraphrased for this blog post. . The post The Future of SAM – Revisited appeared first on Strategic Account Management Association blog. The future is now. 4 Facilitative style.

Stakeholders 520

Stakeholders Supply Chain Digitalization Shareholders 520

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

Customer Experience 82

Customer Experience Publishing Artificial Intelligence Leadership 82

Groove HQ

JUNE 4, 2019

The post Groove in May: Following Emails, Private Knowledge Bases, Sunsetting of Legacy and more… appeared first on Groove Blog. Sunsetting of legacy Groove This past Saturday (1st of June) marked a big milestone for us over at Groove, as we shut down our legacy products. After the launch of Groove 2.0

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Showpad

NOVEMBER 21, 2021

When we were acquired by GHX in January 2020, I turned my focus to more acquisition-based enablement. Training strategy encompasses three different components: knowledge, skill, and process. Our sales team and any of our commercial teams have to be equipped and knowledgeable with: the changes in the industry, and.

Supply Chain 98

Supply Chain Healthcare Onboarding Sales 98

Upland

AUGUST 29, 2023

They are in the early research phase, seeking information and knowledge about a particular product, service, or solution. Creating educational content, such as blog posts, whitepapers, and guides, that addresses common pain points and provides insights into industry trends can attract and engage prospects.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

Mike Kunkle

MAY 30, 2023

It requires a wide range of knowledge, skills, capabilities, practices, and mindsets, as well as mental toughness, emotional maturity, and, often, the ability to influence without authority. For the remaining steps, see the blog post already referenced above , as well as the webinar and the eBook , to optimize your efforts.

Decision-making 295

Decision-making Sales Training Sales Stakeholders 295

Apptivo

JANUARY 23, 2023

Centralize your knowledge 2. Support executives have to arm themselves with knowledge at their fingertips about every product and service, their pricing, all policies with regard to service, warranty and all probable faults that can be serviced, etc. As business evolves, knowledge will exist in fragmented places. Write right 7.

Management 102

Management Decision-making Organization Innovation 102

Showpad

NOVEMBER 16, 2021

We currently utilize Salesforce in several of our businesses and pair that with a homegrown CRM system to give us insight and connection to our customer base. The way we look at marketing as a partner to sales is to help drive the knowledge base into the customer’s hands—as well as increasing our brand awareness. .

Digital Transformation 98

Digital Transformation Digitalization Marketing Sales Environment 98

MDI Training

JANUARY 29, 2024

Click below to access our AI-generated version of this blog article! Personalized coaching and feedback: AI-driven platforms can provide personalized coaching to leaders based on their specific strengths and weaknesses in emotional intelligence. Recommendations can be based on ongoing assessments and feedback. Enjoy reading!

Emotional Intelligence 52

Emotional Intelligence Artificial Intelligence Digital Transformation Leadership 52

Mike Kunkle

MARCH 31, 2023

Sales Competencies Sales competencies, on the other hand, refer to the specific knowledge, skills, mindsets, and behaviors that are necessary for success in a sales role. A competency model is a documented collection of that knowledge, skills, behaviors, traits, and mindsets. I can’t tell you how many times I see confusion about that.

Sales 217

Sales Interpersonal Skills Account Management Sales Training 217

Showpad

JANUARY 12, 2023

And then, based on the customer journey, you build the way to work ”, she explains. So sellers are equipped with the content and knowledge they need to expertly guide customers through each stage of the journey. . So when Ljiljana and her team embarked on their sales enablement journey, they kept the customer at the center of it all.

Digital Transformation 59

Digital Transformation Management Digitalization Sales 59

Groove HQ

APRIL 8, 2020

We provide an inbox for customer service email collaboration, a knowledge base […]. The post 16 Advanced Zoom Tips for Better Video Meetings appeared first on Groove Blog. Today, we’re sharing our favorite Zoom tips and tricks to help newly-remote teams get up to speed on video conferencing.

Meetings 143

Meetings Software Software Communication 143

MDI Training

JANUARY 29, 2024

Click below to access our AI-generated version of this blog article! Vladimir Novac MDI Trainer & Partner Vladimir Novac is based in Bucharest, Romania, and works as top-executive leadership trainer and coach around the globe. Click below to access our AI-generated version of this blog article!This Eternally human.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Interpersonal Skills 52

KAM With Passion

JUNE 20, 2021

In a first post dedicated to KAM Skills & Competencies Development, we have explored how to define a solid approach to KAM Training based on 5 fundamental principles. Other articles on this blog explore the collective KAM capabilities an organisation must develop to be successful with KAM. Negotiation (base level).

Key Account Management 130

Key Account Management Account Management Co-Creation Account Planning 130

Account Manager Tips

NOVEMBER 16, 2022

Create a knowledge base for frontline teams 5. Create a knowledge base for frontline teams A knowledge base is vital to improve internal communication and support your frontline teams in dealing with clients. Too many clients, not enough time 12 tips to keep in touch with your client 1. Share the load 4.

Key Account Management 130

Key Account Management Account Management Procurement Communication 130

Red Star Kim

OCTOBER 13, 2023

Preparing M&BD professionals for the future – learning, skills and knowledge transfer. Although it does provide indepth knowledge of legal services. Our focus was on the accelerating change in the market, the professions and marketing and the challenge this presents in anticipating future training needs.

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Arpedio

FEBRUARY 2, 2024

8 Game-Changing Benefits of Account-Based Selling Explore ARPEDIO's Account-Based Selling Platform ← Back to blog In the world of sales, where personalization is paramount, it is almost impossible to overlook the significance of Account-Based Selling (ABS). Try ARPEDIO's Account-Based Selling Platform!

Account Planning 52

Account Planning Account Management Facilitation Stakeholders 52

Nutshell

JANUARY 16, 2024

On top of the podcast itself, the RMR also provides a blog post with each episode, so it can still be a useful source of info even when you can’t listen to the podcast episodes. Additionally, you should consider selecting specific episodes to listen to based on topic. The first step, of course, is to choose the right podcast.

Marketing 71

Marketing Media Digitalization B2B 71

Nutshell

JANUARY 16, 2024

On top of the podcast itself, the RMR also provides a blog post with each episode, so it can still be a useful source of info even when you can’t listen to the podcast episodes. Additionally, you should consider selecting specific episodes to listen to based on topic. The first step, of course, is to choose the right podcast.

Marketing 71

Marketing Media Digitalization B2B 71

Strategic Communications

APRIL 25, 2024

The examples I provided in my previous response were hypothetical and not based on specific knowledge of existing ERGs.” for blog posts which need to be a certain word or character length. So I went back to the tool and asked: “Did you make these ERGs up?” Its response: “I apologize for the confusion caused earlier.

e-Learning 52

e-Learning Communication Decision-making Marketing 52

Red Star Kim

FEBRUARY 22, 2024

It is helpful to surface knowledge that was previously outside of our awareness. Essentially, the Socratic method is based on asking questions to stimulate critical thinking. Socratic questioning for counselling and therapy Socratic questioning is also the basis of CBT ( Cognitive Based Therapy ).

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

Mike Kunkle

OCTOBER 8, 2023

Organizational structures with functions or departments vary widely based on industry, company size, and maturity level. Sales enablement equips the sales force with the mindsets, knowledge, skills, and tools to generate their own leads, convert marketing/demand gen leads, and turn both leads into opportunities they can win.

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Zendesk

AUGUST 9, 2023

Subscribe to Conversations with Zendesk Stay up to date on the latest episodes on your favorite podcast platform such as Spotify , Apple , YouTube , and Stitcher , or return to the Zendesk blog for new episodes every two weeks. First, the support organization began revitalizing and expanding its knowledge base.

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

MDI Training

MARCH 14, 2024

In his new Rise Course, our MDI trainer and partner Peter Grabuschnig shares all his knowledge on Hybrid Leadership. In this blog article, we will introduce you to the first pillar of the 3P model – Purpose. Click below to access our AI-generated version of this blog article!This Enjoy reading! What does hybrid even mean?

Digital Transformation 52

Digital Transformation Leadership Artificial Intelligence Digitalization 52

Mike Kunkle

NOVEMBER 23, 2023

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. Make adjustments to your sales enablement program based on your findings. Consider all the feedback from above.

Sales 258

Sales Finance Decision-making Profitability 258

Red Star Kim

OCTOBER 18, 2022

It also highlights two key models – for which there are assessments – on which to base leadership and organizational transformation. In knowledge organizations, emergent leadership is not about delegating tasks and monitoring results; it is about imbuing the entire workforce with a sense of responsibility for the business”.

Organization 130

Organization Innovation Leadership Management 130

PandaDoc

APRIL 8, 2024

To further facilitate deal creation, a deal desk can utilize proposal management software to maintain a knowledge base, proposal templates, and information on past deals What is a deal desk? If yes, then determining who needs to approve the deal, whether it’s a team-based or individual-based effort.

Negotiation 52

Negotiation Sales Stakeholders Digitalization 52

PandaDoc

APRIL 11, 2023

And the key to it is a piece of knowledge about the product or service you have and are transferring to your customers. A survey by Google claimed that 85% of respondents consider better product knowledge an important factor in promoting positive buying decisions. What is product knowledge?

Sales 52

Sales e-Learning Communication Decision-making 52

Nutshell

MARCH 31, 2023

As a sales manager, you want to stay up to date with the latest sales trends, keep up with your sales skills and knowledge, and continually build your management and leadership expertise. There are lots of resources out there that can help you do this, from blogs to books to podcasts to newsletters. Here are some of our favorites.

Sales Management 62

Sales Management Management Sales Leadership Leadership 62

Account Manager Tips

SEPTEMBER 15, 2022

Both laid out a complete blueprint to share your knowledge and educate the market on your value by understanding: Core values Strengths and weaknesses Unique value proposition Personality and image attributes Leadership attributes Positioning Competitive differentiation. I started a blog, but setting it up is a lot of work.

Key Account Management 130

Key Account Management Account Management Media Publishing 130