Zendesk

FEBRUARY 14, 2024

Concerns about changing team roles, potential negative impacts to the customer experience, and a perceived lack of transparency around the rollout of AI tools and strategy have proved to be powerful obstacles to implementation. What we’re seeing is customers are doing it all and then going ‘oh, whoa, whoa wait, this is too much’,” he said.

Customer Experience 59

Customer Experience 59

Zendesk

MAY 4, 2023

Zendesk Relate is happening in just a few days. I’m attending in person on May 10 in San Francisco, and I’m excited to learn more about where the customer experience is heading. Before we really get started, can you tell me a bit more about your role at Zendesk when you’re not emceeing an event?

Customer Experience 96

Customer Experience Facilitation Meetings Digitalization 96

Zendesk

MAY 8, 2023

Zendesk research indicates that AI will affect every customer touchpoint, and businesses that want to remain competitive must have a thorough understanding of what consumers want and expect from the technology. What Zendesk found provides a clear roadmap for businesses of all sizes, from startups to the largest companies on the planet.

Artificial Intelligence 59

Artificial Intelligence 59

Zendesk

JUNE 5, 2023

Key takeaways: Zendesk messaging is HIPAA-enabled, meaning healthcare organizations can manage their conversations at scale. That’s where Zendesk comes in. In order to manage their customer conversations, they deployed Zendesk. Healthcare organizations want to embrace this evolution.

Healthcare 91

Healthcare Organization Insurance Digitalization 91

Zendesk

MARCH 8, 2024

Introducing a simple way to exclude inbound volume outliers in your forecast within Zendesk WFM. Why exclude outliers? Now, you can remove those outliers and still have Zendesk WFM’s forecast do the heavy lifting for you, knowing that your forecast is now that much more accurate. As always, accuracy.

Communication 52

Communication Marketing 52

Zendesk

AUGUST 3, 2022

The highly competitive landscape creates challenges for fintechs who want to attract customers away from traditional financial service providers. That’s why fintech leaders are investing in delivering exceptional customer experiences—wherever their customers are, and whenever they reach out.

Financial Services 98

Financial Services Banking Customer Experience Customer Success 98

Zendesk

JANUARY 17, 2024

This same notion of community has been a part of Zendesk for many years, as Partners in our ecosystem seek one another’s expertise across industries, technologies, and languages. What is the Zendesk Partner Technical Community? The Partner Technical Community is a private online forum designed exclusively for our Zendesk Partners.

Digitalization 52

Digitalization Facilitation Onboarding Innovation 52

Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. The ICX is a revolutionary way for businesses to exceed customer expectations and enhance their bottom line at scale.

Customer Experience 52

Customer Experience Artificial Intelligence Decision-making e-Learning 52

Zendesk

MARCH 8, 2024

On the other hand, if you’re expanding your customer support services (adding a chatbot or a new social channel, for example), you must account for those new contacts, too. How to forecast effortlessly If you’re a Zendesk customer, you can set up Zendesk WFM in less than two minutes—the setup process is extremely simple.

Media 52

Media Marketing Sales 52

Zendesk

OCTOBER 25, 2023

It’s tempting for businesses to deploy technology like generative AI in a trend-induced panic, and we know it is better to deploy strategically with the customer and human CX professionals top of mind. For CX and IT professionals, that means focusing on delivering an excellent customer experience. Ready for the future of CX?

Customer Experience 52

Customer Experience e-Learning Innovation Decision-making 52

Zendesk

OCTOBER 25, 2023

It’s tempting for businesses to deploy technology like generative AI in a trend-induced panic, and we know it is better to deploy strategically with the customer and human CX professionals top of mind. For CX and IT professionals, that means focusing on delivering an excellent customer experience. Ready for the future of CX?

Customer Experience 52

Customer Experience e-Learning Innovation Decision-making 52

Zendesk

JUNE 14, 2023

No matter which industry you’re in, your business will always face competition for customers—and when market forces turn into headwinds, keeping your most valuable assets can be especially challenging. That’s why embracing a customer-first strategy is essential.

Customer Experience 52

Customer Experience Customer Success Communication Marketing 52

Zendesk

FEBRUARY 29, 2024

Revenue churn measures the monthly recurring revenue (MRR) loss from existing customers over a specific period. This metric focuses on customers who have canceled or downgraded their monthly subscriptions. Revenue churn rate is a metric that helps businesses identify the monthly revenue they lose with every lost customer.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

Zendesk

JANUARY 17, 2024

It’s fair to say that the Zendesk Marketplace is buzzing with app activity. We’re currently adding 200 to 300 net apps per year, which begs the question: With so many great options vying for customers’ attention, how can you make your app listings shine? 1,542 apps are currently listed on the Zendesk Marketplace.

Digitalization 52

Digitalization Customer Value Communication Management 52

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service. Here are some examples of how to use AI in customer service for your business.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry.

e-Learning 52

e-Learning Software Software Brainstorming 52

Zendesk

AUGUST 10, 2022

Financial services companies have to create better customer experiences to compete. The post Why financial services companies need to invest in CX now appeared first on Zendesk. With inflation on the rise, the global economic environment is one of the most challenging in recent memory.

Financial Services 98

Financial Services Customer Experience 98

Zendesk

SEPTEMBER 21, 2023

An excellent customer experience (CX) hinges on a superior employee experience (EX). Zendesk and SimplyDirect surveyed more than 100 executives in IT, operations, and HR to identify their top concerns around the employee experience and gauge their thoughts on the most effective EX strategies.

Innovation 52

Innovation Customer Experience 52

Zendesk

SEPTEMBER 14, 2023

Every customer service conversation should lead to a resolution. That’s why many customers still prefer calling customer support, rather than engaging on digital channels, like messaging or email. Anecdotally, most people know what it’s like when their attempts to get through to customer service reach an impasse.

Management 52

Management Publishing Digitalization Media 52

Zendesk

OCTOBER 19, 2023

A service desk chatbot can provide 24/7 support to employees and customers, quickly answering various queries, from internal IT requests to customer questions. Additionally, bots can help live agents by gathering important information related to the customer’s issue upfront, saving agents time and boosting their productivity.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Software Software 52

Zendesk

MAY 31, 2023

In Conversation with Zendesk’s debut episode , host Nicole Saunders spoke with Jared Loman , vice president of customer experience at Kajabi , and Zendesk’s Caitlin Keohane , senior vice president, global customer advocacy, about how AI will help businesses control costs in an era of tightening budgets.

Management 52

Management Customer Experience Communication 52

Zendesk

APRIL 7, 2023

Lots of companies have asked us: Why should we buy a CX solution when we could work with in-house developers to build our own? Many of our customers started with homegrown solutions only to realize that their systems couldn’t meet their needs or deliver the ease and efficiency that Zendesk can.

Healthcare 52

Healthcare Innovation Government Software 52

Zendesk

FEBRUARY 25, 2022

The future of building successful businesses is rooted in how deeply they understand their customers as well as how quickly they can keep up with and exceed their expectations. With actionable insights, businesses can be more agile and respond faster to customer needs — generating better service and creating better products along the way.

Value Proposition 98

Value Proposition Acquisition 98

Zendesk

JANUARY 18, 2024

AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. As we continue to learn more about the impact of AI , businesses must keep transparency in AI top of mind, especially when it comes to the customer experience (CX).

Artificial Intelligence 52

Artificial Intelligence Decision-making Stakeholders Government 52

Zendesk

JANUARY 17, 2024

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. At Zendesk, we think deeply about the customer experience and how to make it better for every party involved.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Internet Negotiation 52

Zendesk

APRIL 21, 2022

Live chat is a must-have customer support channel, but that doesn’t mean it’s one-size-fits-all. These three ecommerce companies–Mack Weldon, HUM Nutrition, and KEEN Footwear–have developed the live chat best practices that best support their customers. Conversations are the foundation of great customer service. Not so much.

eCommerce 98

eCommerce Internet Customer Experience Decision-making 98

Zendesk

JANUARY 25, 2022

Here at Zendesk, we believe that trust is at the core of all our interactions with our customers. We recognize the importance of customer trust and of customers’ privacy and the security of their data. As a customer, it’s important to understand how vendors use and secure your data. Transparency report.

Government 98

Government Management 98

Zendesk

AUGUST 10, 2021

SaaS startups have a real opportunity to capitalize on the shift to a truly digital-first world, and among the top cloud companies named in the Forbes Cloud 100 this year, the vast majority are using Zendesk to give their customers a great experience. It makes sense that they’d want their customer service to be just as seamless.

Software 98

Software Software Decision-making Prioritization 98

Zendesk

JANUARY 31, 2021

It also showed us that messaging was made for customer service. Customers are reaching out for help more than ever before, and messaging is their channel of choice. It’s clear why customers are turning to messaging in their time of need: It’s convenient, it’s fast, and it’s personal.

Digitalization 98

Digitalization Customer Experience Management Communication 98

Zendesk

FEBRUARY 7, 2022

Companies are increasingly prioritizing the collection of customer data. According to the Zendesk Customer Experience Trends Report , business leaders increased their investment in customer data management by a whopping 92 percent amid the COVID-19 crisis. But capturing customer data alone isn’t enough.

Retail 98

Retail Media Software Software 98

Zendesk

SEPTEMBER 12, 2023

Few can deny the potential of AI to improve customer experiences, but many remain hesitant to trust it. That’s why building customer confidence in AI remains one of the biggest challenges facing CX leaders today. Building customer trust in AI remains one of the biggest challenges facing CX leaders today.

Customer Experience 52

Customer Experience Communication Meetings 52

Zendesk

NOVEMBER 2, 2022

Enduring that kind of bad experience can mean the end of a customer relationship. More than half of consumers will leave a brand after just one bad experience, according to the Zendesk Customer Experience Trends Report. Why insurance companies need to invest in the claims customer experience.

Insurance 52

Insurance Financial Services Customer Experience Digitalization 52

Zendesk

SEPTEMBER 15, 2021

Digital customer experiences are critical for surviving in a connected world. According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. With a good customer experience, your customers also expect security and privacy.

e-Learning 97

e-Learning Digitalization Finance Retail 97

Zendesk

SEPTEMBER 22, 2022

We message our friends, family, and colleagues on a variety of platforms and apps – so why can’t businesses leverage the same kind of rich, intuitive communication when they interact with other businesses? Zendesk Messaging is changing the business-to-business communication landscape. Slack Direct Messages in Zendesk.

Onboarding 52

Onboarding Communication CRM Management 52

Zendesk

MAY 3, 2023

We’re betting those will prompt at least a gasp or a tear, but we know many of you are joining live to learn the how—not just the why—of customer experience. Start supporting customers with the latest and greatest in AI and automations. At Degreed, our customers and their employees are front-and-center in all of our decisions.

Customer Experience 52

Customer Experience eCommerce Retail Decision-making 52

Zendesk

JANUARY 21, 2021

Customers want resolutions, and they want them yesterday. That’s why KCS , knowledge-centered service, is a widely adopted approach to steer service processes in the right direction. 66% of adults feel that the most important thing a company can do to provide them with a good online customer experience: value their time.

Artificial Intelligence 98

Artificial Intelligence Banking Facilitation Onboarding 98

Zendesk

NOVEMBER 27, 2023

The vast majority of customer service isn’t critical, but that’s not the case for nonprofits working at the forefront of some of the most pressing challenges facing our planet and society today. That’s why it’s so important to find tech solutions that can empower their employees and increase their reach. Not sure where to start?

Information Technology 52

Information Technology Decision-making Innovation Digitalization 52