Red Star Kim

SEPTEMBER 22, 2022

Client service and sales opportunities for professionals in the digital age” some key issues emerged: Telephone skills: Anxiety, voice, etiquette and the client experience. The importance of Voice. This means that your voice becomes much more important in conveying confidence, authority and the right tone. Personable.

Emotional Intelligence 130

Emotional Intelligence Communication e-Learning Digitalization 130

Red Star Kim

MAY 16, 2023

Some were new to their roles and professional services marketing. A key theme from the workshop was Assertive communication: The importance of voice. To ensure your needs are met , assertiveness allows you to step in and voice your concerns. Most wanted to increase their confidence in dealing with partners and other fee-earners.

Communication 130

Communication Brainstorming Decision-making Marketing 130

Red Star Kim

SEPTEMBER 29, 2023

The Managing Partners’ Forum (mpfglobal.com) holds quarterly meetings of its Advisory Board where senior leaders discuss issues pertinent to the professional services sector. This confirms the vital contribution of the professional services sector at a time when growth in the UK overall is flat-lining. This compares to 8.3%

Meetings 130

Meetings Government Management Finance 130

Red Star Kim

OCTOBER 19, 2023

Accountants, lawyers, paralegals, patent attorneys and financial advisers (both professional advisors and dedicated business development professionals) joined me at an MBL workshop on telephone skills for client service and selling. We explored the fundamentals of relationships, managing inbound calls and planning outbound calls.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

FEBRUARY 12, 2024

Delegates from legal, financial service and industry, joined me last week for a full day workshop on persuasive writing. Highlight the key points – Remember the power of three Adjust the tone of voice – Formal or informal? During the session we created our own persuasive writing checklist – here are the highlights. Use power words.

Media 130

Media Financial Services Advertising Decision-making 130

Hubspot Sales

SEPTEMBER 8, 2023

With softphones, you can call a client, prospect, customer, or colleague from anywhere, as long as you have internet service, a microphone, and a speaker. Powered by VoIP (Voice Over Internet Protocol) technology , a softphone functions like a desk phone with additional features like call recording and voicemail transcription.

Internet 86

Internet Remote Working Software Software 86

Zendesk

APRIL 26, 2023

AI can help organizations provide service to anyone, anywhere, in a way that is personalized to their unique needs. AI can help organizations provide service to anyone, anywhere, in a way that is personalized to their unique needs. And improved AI capabilities are helping to bridge language gaps on multiple customer service channels.

Customer Experience 98

Customer Experience Digitalization Communication Organization 98

Red Star Kim

OCTOBER 20, 2023

We explored writing from professional services firms and looked at how to improve our firms’ written content. Seth Godin We looked at social media posts and compared those with an anonymous corporate voice with others conveying a more personal tone. It form part of the learning resources for the session.

Media 130

Media Communication Marketing Digitalization 130

Zendesk

MARCH 14, 2024

Why this is important: When teams have customers call in after hours, unless a voicemail service is offered, we generally won’t see callbacks take place. In these cases, the workstream is set up based on a ticket contact via type rather than voice. We recommend this, but now it’s up to you and your staffing strategy.

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NG Data

FEBRUARY 20, 2024

Fiserv, FIS, and Jack Henry dominate the core banking services market, leaving smaller players with unfavorable contracts. Community banks claim services are expensive and delayed. Source The post Community Banks Voice Frustration with Core Tech Providers appeared first on NGDATA.

Banking 52

Banking Marketing 52

Red Star Kim

JULY 17, 2023

It was really well received by delegates from law and financial services firms well as from legal government departments. These are voices from our past who make critical comments and use the word “should” a lot to make us feel bad. Earlier in July I was excited to facilitate a new workshop with MBL on confidence.

Communication 130

Communication Meetings Financial Services Government 130

Customer Think

JUNE 22, 2023

Are you reading this article because you already give outstanding customer service? Or are you looking to empower your customer services to delight your customers? Either way, you are clearly ready to take your service to new heights.

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Customer Think

DECEMBER 18, 2023

Consider Starbucks, for example, who embraced mobile ordering after customers voiced their desire for a more streamlined experience. Or HBO expanding its services into the streaming market with HBO Max in response to consumer demand for […]

Organization 64

Organization Marketing Customer Experience 64

Red Star Kim

JANUARY 3, 2023

Creativity and problem-solving Using creativity to turn problems into opportunities in client service (kimtasso.com). Telephone skills Telephone skills: Anxiety, voice, etiquette and the client experience (kimtasso.com). Coaching Book review: Coaching skills: A handbook by Jenny Rogers (kimtasso.com).

Leadership 130

Leadership Publishing Management Communication 130

Red Star Kim

NOVEMBER 24, 2023

Preparing M&BD professionals for the future – learning, skills (kimtasso.com) Neuroscience for learning and development by Stella Collins (kimtasso.com) Thought leadership Veteran professional services PR guru Tim Prizeman joined Rhea Wessel from The Thought Leadership Institute.

Digitalization 130

Digitalization Leadership Marketing Brainstorming 130

Customer Think

DECEMBER 14, 2023

Well, we have a voice search to thank for this change. Voice search has emerged as a transformative force, reshaping how consumers interact with information and services. It has been for everyone to see that how people in the modern age interact with media and technology has been profoundly transformed. Do you know why?

Customer Experience 64

Customer Experience Media 64

Insightly

JUNE 17, 2021

Understanding the voice of your customer can help you answer this question. What does ‘voice of the customer’ mean? The voice of the customer is what your customer wants and needs. It’s how your customers share their experiences with your product and services to inform your product and marketing. .

Decision-making 98

Decision-making Media CRM Marketing 98

Customer Think

MAY 8, 2023

Defensive plays in customer experience management (CXM) are in Service, Loyalty programs, Net Promoter System, and closed-loop Voice of the Customer (VoC). Chief Customer Officer strategy varies widely, with a mix of defense and offense playbooks.

CXM 78

CXM Onboarding Account Management Customer Experience 78

Hubspot Sales

FEBRUARY 14, 2024

A focus on user benefits over product or service features. Your sales email is not about your product features or the service you offer — it's about solutions for the user. Ackerman explains, “[Your sales email is] not about features of your product or your service. Stick to brand tone of voice. click-through.

Sales 87

Sales Marketing B2B Digitalization 87

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service. Here are some examples of how to use AI in customer service for your business.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Hubspot Sales

DECEMBER 28, 2020

It’s true; the tone of your voice might actually be jeopardizing your sales success. You may have put hundreds of hours into researching your market, learning your product, and crafting your pitch, but if you aren’t aware of what your voice conveys to your potential customers, all that effort may be for nothing. What is tonality?

Sales 139

Sales Communication Decision-making Meetings 139

Red Star Kim

JANUARY 26, 2024

Delegates from law (including the Crown Prosecution Service) and finance firms joined a workshop on “Boost Your Confidence at Work – A toolbox for professionals”. Our hearts race, our hands shake, our breathing shallows and our voice may wobble. Is there a link between mind and body for confidence?

Meetings 130

Meetings Digitalization Communication Management 130

Customer Think

MAY 2, 2023

Customers hold the key to valuable insights that can drive innovation, enhance products and services, and build lasting relationships. Discovering the voice of the customer (VoC) is an essential endeavor for businesses looking to stay ahead. In this blog, we […]

Innovation 72

Innovation Meetings 72

Zendesk

JANUARY 27, 2023

Quick facts about conversational interfaces: Bots, voice assistants, and interactive voice routing are everyday examples of conversational interfaces. In interacting with tools like ChatGPT or customer service chatbots, they use conversational user interfaces. Chatbots: Bots allow users to communicate with businesses.

Artificial Intelligence 52

Artificial Intelligence Software Software eCommerce 52

Hubspot Sales

APRIL 6, 2023

Customer service tools: Customer service tools make sure your customers feel like their needs are tended to every step of the purchase process. Voice Search Will Enable More Product Discovery Opportunities According to Google, 27% of the global online population is using voice search on mobile.

eCommerce 99

eCommerce B2B B2C Retail 99

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Customer service technology has come a long way from the oldest documented customer complaint inscribed on a more than 3,700-year-old clay tablet.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Zendesk

OCTOBER 31, 2023

Generative AI Voice Analytics Generative AI Voice Analytics (Support) rapidly assesses the call with an AI-generated narrative summary of its progression. Link your support tickets to Setyl assets, people, service accounts, apps, departments, locations, and legal entities.

Government 52

Government Finance Retail Decision-making 52

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. From voice assistants to AI-powered supercomputers, The Jetsons was ahead of its time. The Jetsons nailed artificial intelligence.

Artificial Intelligence 52

Artificial Intelligence e-Learning Internet Software 52

Arpedio

DECEMBER 13, 2023

Enter draw #1 Account-Based Selling Platform Treat your colleagues to an early Christmas present Relationship Mapping & Org Chart Improve your critical stakeholder relationships.

Account Planning 52

Account Planning Stakeholders Account Management Communication 52

Zendesk

OCTOBER 18, 2023

A chatbot persona is a chatbot’s personality, including its voice, tone, and behavior. Follow along to learn more about the benefits of using a chatbot persona to level up your customer service. Tone of voice: Depending on what your business does, you may have your chatbot sound professional, playful, or friendly.

Investors 52

Investors Artificial Intelligence Customer Experience Communication 52

Hubspot Sales

MAY 15, 2020

eCommerce subscription services gain traction. Subscriptions are an increasingly common way to buy products and services online. Over the past year alone, 15% of online shoppers have subscribed to an eCommerce service to receive products on a recurring basis. These figures reflect the high demand for personalized services.

eCommerce 145

eCommerce Supply Chain Retail Artificial Intelligence 145

Customer Think

APRIL 20, 2023

In the age of digital communication, it’s crucial for businesses to maintain a strong customer service presence. Interactive Voice Response (IVR) systems have long been used to streamline call center operations, but their limitations often lead to customer frustration.

Business Growth 52

Business Growth Digitalization Customer Experience Communication 52

Zendesk

MAY 8, 2023

Download our free white paper to learn how AI will transform customer service and how your company can embrace and leverage the technology. Download our free white paper to learn how AI will transform customer service and how your company can embrace and leverage the technology.

Artificial Intelligence 59

Artificial Intelligence 59

Zendesk

NOVEMBER 9, 2023

In fact, two-thirds of consumers believe that generative AI will soon become an important part of their service experiences. When applied to customer service, generative AI can improve personalization efforts, reduce resolution times, or even create more conversational experiences between customers and bots.

Customer Experience 52

Customer Experience Retail Innovation Meetings 52

Nutshell

JANUARY 5, 2024

The best chat apps enable you to send and receive images, videos, voice notes, links, documents, and other multimedia formats. You can send messages in different formats and make voice or video calls with an individual or group of up to 1024 participants. If you need several participants in a call, start a Voice Chat in the group.

Banking 54

Banking Communication Organization Management 54

Nutshell

JANUARY 5, 2024

The best chat apps enable you to send and receive images, videos, voice notes, links, documents, and other multimedia formats. You can send messages in different formats and make voice or video calls with an individual or group of up to 1024 participants. If you need several participants in a call, start a Voice Chat in the group.

Banking 54

Banking Communication Organization Management 54

Flevy

MARCH 26, 2024

Simplify and Streamline Offering : By simplifying offerings and streamlining processes, organizations can remove complexities and make it easier for customers to find and engage with the products or services they need. The Voice of the Customer (VOC) Strategy emerges as a critical component in achieving these objectives.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52