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Servitization 101 – How servitization can strengthen your relationship with your key accounts

Strategic Account Management Association

Servitization is a term used to describe a journey of transformation, specifically: the innovation of an organization’s capabilities and processes to better create mutual value through a shift from selling products to selling product-service systems that deliver a desirable outcome for the customer. What is servitization?

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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

The phrase tells us to have a positive mindset and look for the good when faced with a dire, and potentially devastating, turn of events. History has shown us that when companies invest in their customer relationships during major downturns, the recovery period is faster and, ultimately, buyer relationships end up stronger than before.

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The Definitive Guide to Client Onboarding and Positive Customer Experiences

Nutshell

Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. Client onboarding is a structured procedure that includes a series of steps to welcome new customers and provide them with the information they need for success using your product or service.

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Zendesk legal terms update 2022

Zendesk

As a service-first company, we update our terms and policies on an annual basis, driven by customer feedback, evolving legal standards, and product updates. If you would like more information about our legal terms, please visit our Agreements and Terms Website. Master Subscription Agreement (MSA).

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Consulting Agreements: What They Are & How They Work

Hubspot Sales

You don't see many clients give their consultants carte blanche, a blank check, no timeline, vague goals, and the flexibility to spill company secrets to whoever they feel like. Virtually every project a company brings a consultant on for should be shaped and guided by a thorough consulting agreement. Let's jump in.

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How to Lose a Negotiation in 7 Easy Steps

Hubspot Sales

Landing on agreeable terms that sufficiently suit your interests is a finicky, often frustrating process that can go south on a dime. Winding up on the wrong side of a slanted deal or losing out on a potential agreement entirely are possibilities in every negotiation — and you need to know how to steer clear of those outcomes.

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10 New Capture Strategy Tips to Keep Clients & Avoid Competitive Bids

Account Manager Tips

Invite subject matter experts from your company to help you develop a renewal strategy. Create contact plans to keep in touch with key stakeholders in your company and your client's. How a capture strategy helps avoid competitive bidding Is your client due for renewal? Build relationships with decision-makers and expand your network.

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