Article • 8 min read
AI agents: A guide to the future of intelligent support
AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.
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The humanizing power of AI in CX
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The AI-powered future of CX and EX is here
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Sales CRM
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Popular guides
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Podcast
2 min read
Early insights from our AI implementation journey—with Zendesk’s Steven Warfield
With AI transforming the world of CX, Zendesk’s VP of Customer Service shares how we’re navigating big changes for our own internal teams—and what excites him about the future.
Article
1 min read
Customer experience automation (CXA): Definition + examples
Customer experience automation increases customer satisfaction, boosts agent efficiency, and reduces costs.
Article
4 min read
From failed startup to finding product-market fit: Thoropass Founder Sam Li shares his journey
The entrepreneur explains how he bounced back and went on to raise $98 million, highlighting lessons he learned along the way and strategies for success.
Article
8 min read
AI agents: A guide to the future of intelligent support
AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.
Article
7 min read
May new integrations bring success
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
5 min read
Navigating the peaks and valleys of entrepreneurship: Insights from Redpanda Founder Alex Gallego
In this episode, Redpanda's Alex Gallego embarks on a comprehensive exploration of the entrepreneurial journey.
Article
13 min read
Employee recognition: Why it matters + how to deliver it
Employee recognition reinforces positive performance and shows your appreciation for good work. Learn how to deliver better recognition with this guide.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.