Editor’s picks
The humanizing power of AI in CX
Human customer service
CX solution for the AI era
The AI-powered future of CX and EX is here
Customer experience
Sales CRM
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Best practices
Article
13 min read
Employee recognition: Why it matters + how to deliver it
Employee recognition reinforces positive performance and shows your appreciation for good work. Learn how to deliver better recognition with this guide.
Article
5 min read
What is the Zendesk Marketplace? How to find the best apps for your business
The Zendesk Marketplace is the second-largest cloud marketplace in SaaS. Discover the top apps and how they help businesses enhance the customer and employee experience.
Industries
Podcast
1 min read
Lessons from an AI success story—with XP’s Guilherme Kolberg
Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.
Podcast
1 min read
Humanizing support at scale—with Talkspace’s Donna Haddigan
For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
Podcast
1 min read
Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity
Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.
Tools and media
Article
5 min read
Navigating the peaks and valleys of entrepreneurship: Insights from Redpanda Founder Alex Gallego
In this episode, Redpanda's Alex Gallego embarks on a comprehensive exploration of the entrepreneurial journey.
Podcast
2 min read
Building AI-powered experiences for humans—with Upwork’s Brent Pliskow
With AI at the heart of their support operation, Upwork is raising the bar for their customers and their internal teams.
Executive insights
Article
4 min read
Smart AI strategies for HR and IT service teams
AI can improve the employee experience in many ways, but strategic decision-making is key when navigating the evolving landscape of employee service and the future of work.
Article
5 min read
Zendesk Agents of Change program: Empowering communities with CX agent training
Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.
Popular guides
Want to take a deeper dive? Choose a topic.
Latest stories
Article
5 min read
Navigating the peaks and valleys of entrepreneurship: Insights from Redpanda Founder Alex Gallego
In this episode, Redpanda's Alex Gallego embarks on a comprehensive exploration of the entrepreneurial journey.
Article
13 min read
Employee recognition: Why it matters + how to deliver it
Employee recognition reinforces positive performance and shows your appreciation for good work. Learn how to deliver better recognition with this guide.
Article
5 min read
What is the Zendesk Marketplace? How to find the best apps for your business
The Zendesk Marketplace is the second-largest cloud marketplace in SaaS. Discover the top apps and how they help businesses enhance the customer and employee experience.
Article
1 min read
Agent performance: What it is + 25 metrics to track
Agent performance is directly tied to customer retention and operational efficiency. Learn important metrics and how to improve agent performance.
Article
4 min read
Why AI agents mark a massive change in CX
Autonomous AI agents will be the new front line in CX—instantly deployable and capable of resolving the vast majority of customer issues.
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The best source of information for customer service, sales tips, guides, and industry best practices. Join us.