Sat.Feb 24, 2024

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Regeneration: A New Era of Business Strategy

Customer Think

Source: Unsplash In today’s interconnected world, the role of brands has transcended mere existence. Gone are the days when consumers viewed brands solely through the lens of product quality and affordability. Now, they seek deeper connections, valuing brands that demonstrate a genuine commitment to social and environmental responsibility.

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Rise of Generative AI: Friend or Foe for Customer Experience?

Customer Think

Generative AI is shaking up the technological world with its sophisticated ability to analyze data and generate new, never-before-seen content. Whether it’s crafting realistic images, writing compelling articles, or composing music, this form of artificial intelligence shows the potential to revolutionize multiple industries, including customer service.

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Leadership lessons from the winner of the 2023 CX Leader of the Year – Interview with Roxie Strohmenger of UKG

Customer Think

Podcast Today’s interview is with the winner of the MyCustomer 2023 CX Leader of the Year competition: Roxie Strohmenger, GSO – VP, CX Strategy at UKG (Ultimate Kronos Group).