Sat.Mar 30, 2024

article thumbnail

Leadership Decision Making: My Head, My Gut or Both?


Leadership Decision Making delves into the practicality of gut-driven choices and the precision of data-driven strategies. Discover when to use each.

article thumbnail

Net Promoter Score (NPS)


The Net Promoter Score (N PS) is a metric used to measure customer loyalty and satisfaction. It is based on a single survey question that asks participants to rate their propensity to recommend an organization, product, or service to others. NPS respondents can be categorized into 3 groups: Promoters Passives Detractors NPS is a significant metric that gauges customer loyalty and predicts organizational success.